Top Tech Jobs & Startup Jobs in Boston, MA

Serve as the frontline technical expert for Temporal’s developer community. Help customers deploy, scale, troubleshoot, and optimize Temporal in cloud-native environments. Responsibilities include resolving distributed-systems and infrastructure issues, developing observability and automation solutions, improving networking and reliability, and creating infrastructure best practices and diagnostic tools. The role requires direct engagement with developers, engineering teams, and product teams while influencing platform improvements and enhancing developer experience.

Deliver production-ready Temporal implementations for customers and partners. Co-build workflows, establish reliable deployment and scaling practices, operate Temporal Server in cloud and self-hosted environments, and define observability, incident response, and capacity-planning standards. Create reusable runbooks, templates, documentation, and training. Own complex technical delivery issues, reduce escalations, and translate field feedback into product and engineering improvements.

Leads and scales Temporal’s global technical support organization for complex developer and infrastructure issues. Establishes support operations, SLAs, triage, escalation, incident response, RCA, quality, staffing, and performance systems. Develops technical talent, reduces avoidable Engineering escalations, improves customer communications, and partners cross-functionally to convert support insights into product and documentation improvements. Represents Temporal in strategic escalations, critical incidents, enterprise support discussions, and executive readouts.

Design AI-native developer experiences for building, deploying, running, and observing agentic workloads on Temporal. Own compute experiences including worker configuration, scaling, usage, and cost. Create prototypes and product vision, collaborate with Product and Engineering, extend the design system, and translate infrastructure complexity into clear interfaces across the Cloud UI, CLI, SDKs, and documentation.

Drive enterprise expansion for Temporal Cloud by developing account strategies, identifying new use cases, leading technical and commercial conversations, expanding adoption across engineering organizations, navigating procurement, and closing growth opportunities. The role partners with Solutions Architecture and Customer Success, manages forecasting and pipeline discipline, supports production adoption, and provides customer insights to product and marketing teams. Travel may reach 25% based on customer needs.

Own partner go-to-market strategy and execution across an assigned Americas sales territory. Embed with enterprise sales teams, develop repeatable partner plays, coordinate SIs, cloud partners, ISVs, and other ecosystem partners, advance complex opportunities, increase partner-sourced and influenced pipeline, and drive closed revenue. Maintain pipeline inspection, account planning, forecasting, handoffs, contribution tracking, and escalation cadences while aligning Sales, Partnerships, and external partners.

Lead end-to-end product design for Temporal’s Nexus cross-namespace connectivity experiences. Translate complex distributed-system concepts into intuitive workflows across cloud interfaces, developer tools, APIs, and documentation. Partner with Product and Engineering on discovery, interaction design, prototyping, validation, delivery, and roadmap decisions. Establish reusable design patterns, address permissions, accessibility, errors, and recovery scenarios, and elevate organizational design quality through critique and mentorship.

Design and deliver production-grade backend systems powering Temporal Cloud namespaces, audit logs, export, and data products. Architect scalable data pipelines and storage systems, establish data quality and observability standards, lead technical direction, improve reliability and incident response, collaborate cross-functionally, and mentor engineers. The role emphasizes distributed systems, operational excellence, customer experience, and resilient cloud architectures.

Build and operate Temporal Cloud’s managed compute platform, including autoscaling systems, multi-tenant execution services, cloud integrations, control and data plane boundaries, security controls, observability, and reliability practices. Lead API design, rollout, incident response, technical reviews, cross-team collaboration, and mentorship for production platform capabilities.

Design and build Temporal Cloud’s multi-cloud infrastructure platform across AWS, GCP, and Azure. Own platform architecture, declarative infrastructure modeling, Kubernetes reconciliation, deployment control planes, reliability, recovery, and safe production rollouts. Lead system design, roadmap development, incident response, technical reviews, coaching, hiring, and cross-team collaboration while continuing to write production code in Go or another systems language.