Lead and develop a mid-market Customer Success team to drive adoption, retention, and renewal readiness. Ensure consistent execution of success playbooks, monitor customer health using data, escalate risks, partner with Sales/Product/Operations for renewals and expansion, and act as the voice of the customer to improve products and processes.

The Product Manager will define product requirements, collaborate with cross-functional teams, prioritize solutions, and lead go-to-market strategies while ensuring product quality and client engagement.