Top Tech Jobs & Startup Jobs in Boston, MA

As a Technical Support Specialist, you will troubleshoot complex technical issues, apply fixes, escalate to Engineering, and document solutions while collaborating with Product and Engineering teams.

The Technical Support Associate provides first-line technical support to enterprise customers, resolving issues via live chat and escalating complex cases as necessary, while documenting solutions and maintaining communication with customers.

The Strategic Customer Success Manager will build relationships with key stakeholders, ensure customer satisfaction, drive retention and growth, and lead quarterly business reviews while overseeing customer health and engagement.

The Customer Support Associate will respond to customer inquiries, resolve issues, collaborate with technical teams, maintain CRM data, and meet performance metrics.

As a Renewals Manager, you will drive revenue retention by managing customer relationships, negotiating contracts, and implementing engagement solutions in a fast-growing SaaS environment.