Top Tech Jobs & Startup Jobs in Boston, MA

Own and scale operational infrastructure for the Customer Support team: administer support tooling (Zendesk), build automations and routing, design dashboards and reports, perform capacity planning, and create workflows. Partner across Support, Customer Success, Engineering, and Technical Support to optimize processes and metrics using SQL, BI tools, and AI tooling.

Serve as Zip's Procure-to-Pay (P2P) subject-matter expert supporting sales cycles, solution design, product-roadmap alignment, enablement, marketing content, and customer escalations to drive enterprise wins and upsells.

Lead the Internal AI team at Zip, driving AI adoption through roadmap definition, champion management, skills framework development, and continuous training across teams.

Develop, optimize, and maintain the marketing website, ensuring high-quality user experiences through responsive design and best practices, while collaborating with various teams.

As an Enterprise Solution Engineer, you'll support pre-sales activities, guide customers through solutions, and drive sales initiatives, collaborating with teams to ensure successful deployments and feedback integration.