Design and deploy cloud-based contact center solutions using Amazon Connect, integrating with AWS and third-party technologies to improve customer experiences.

The Innovation Lead will drive the migration to cloud-based contact center technologies, integrating AI solutions, collaborating across teams, and quantifying business impacts to enhance customer experience and operational efficiency.

Oversee delivery lifecycle of complex long-term projects, ensuring customer satisfaction, profitability, and team management. Requires strong leadership and communication skills.