Top Tech Jobs & Startup Jobs in Boston, MA

Owns complex technical escalations from Product Support through resolution. Investigates bugs, integration failures, authentication issues, and data problems using logs, monitoring, SQL, APIs, and backend tools. Reproduces issues, performs root-cause analysis, manages incident communications, partners with Engineering, verifies fixes, and creates tooling, dashboards, documentation, runbooks, and monitoring improvements to reduce recurring escalations.

Manage strategic enterprise accounts as the primary customer contact, building executive relationships, driving product adoption, retention, and expansion. Develop account strategies, collaborate with Workday and ServiceNow partners, coordinate with Sales, Product, and Customer Success, monitor account health and usage data, and deliver executive business reviews. The role requires strong enterprise account management, consultative communication, technical acumen, strategic analysis, and stakeholder management experience in B2B SaaS, preferably HR technology.

Manage end-to-end software implementations for large enterprise customers, from planning through deployment and hypercare. Build executive stakeholder relationships, drive organizational change, support professional services development, and contribute to sales pursuits. Coordinate technical integrations with Product, Data & Analytics, and Engineering teams while tracking adoption, engagement, satisfaction, and value realization. Deliver workshops and training, resolve implementation risks, mentor junior team members, and improve delivery methodologies and processes.

Support SaaS implementations for enterprise customers by coordinating projects, running demos/training, preparing documentation and trackers, managing stakeholder communications, and improving processes using AI tooling. Assist senior implementers on large accounts and independently manage smaller deployments to drive adoption and success.

Build and maintain mobile and web features using React Native, React and JVM backends. Collaborate with designers and product to deliver secure, high-availability, performant experiences, debug and optimize apps, write clean testable code, and ship end-to-end integrations (e.g., Workday).