Supports clients and internal stakeholders by gathering requirements and developing business intelligence, reporting, automation, and low-code/no-code solutions. Creates SQL-based data solutions, reports, dashboards, and visualizations; troubleshoots data and automation issues; and collaborates with infrastructure and development teams to maintain solution stability, performance, and security.

Lead troubleshooting and resolution of complex application issues, manage incident and problem processes, document solutions, identify root causes, and collaborate with customers and internal teams. Maintain knowledge bases and troubleshooting guides, mentor support staff, contribute to continuous improvement, support AI-related projects, and validate software features before release. Requires application support experience, SQL expertise, software debugging skills, and knowledge of software architectures and performance, security, and compatibility issues.

Drive enterprise sales of association management software to nonprofit organizations. Develop sales strategies, present solutions, build prospect relationships, achieve quotas, manage leads, document activity in Salesforce, prepare proposals, support sales meetings and trade shows, and collaborate with marketing and solutions consulting. The role requires B2B consultative SaaS sales experience, strong communication and presentation skills, strategic thinking, problem-solving, and effective prioritization.