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Manage and resolve commercial insurance claims (including Employment Practices Liability) through investigation, damage evaluation, reserve establishment, negotiation, and stakeholder communication. Ensure regulatory compliance, document evidence, identify subrogation/fraud, support workflow efficiency, and use claims systems and metrics to meet targets.

The Complex Claims and Coverage Specialist manages large and complex claims, collaborates with various departments, and ensures optimal claim outcomes while providing exceptional customer service.

Oversee multi-line claims, ensuring compliance with regulations, providing technical oversight to TPA adjusters, and managing client relationships. Engage in strategic discussions and data analysis to optimize claims outcomes, while addressing regulatory issues and collaborating with internal business units.

The Director of Ocean Marine Claims manages first-party marine cargo claims and oversees relationships with stakeholders to resolve claims efficiently, ensuring compliance with company guidelines.