Provide help desk and desktop support for Windows devices, Microsoft 365, peripherals, applications, authentication, and network issues. Manage tickets, documentation, deployments, and user communications. Support agency websites and intranets by editing HTML content, testing pages, resolving formatting and link issues, and following publishing workflows. Assist with Section 508 accessibility reviews and remediation for web content and documents while collaborating with communications, cybersecurity, and technical teams.

Lead HCM, Time Tracking, and Payroll solutions for large public sector clients as a Workday HCM Solution Architect. Responsible for solution architecture, guiding teams and ensuring designs meet business needs.

Lead end-to-end Workday Financials solution architecture for public sector clients, translating complex regulatory requirements into scalable Workday designs, guiding delivery teams, advising executives, ensuring compliance and governance, mentoring consultants, and supporting pre-sales and practice growth.