Top Tech Jobs & Startup Jobs in Boston, MA

Supports sales associates by identifying products and solutions, preparing quotations, entering accurate sales orders, coordinating customer deliveries, answering sales calls, and resolving customer concerns. The role requires customer service, upselling, timely decision-making, CRM and phone-system use, digital literacy, and the ability to learn product knowledge quickly. Experience in sales, customer service, plumbing, HVAC, or other trades is helpful.

Leads and develops Mechanical Solutions sales specialists, manages product strategy, monitors market and sales performance, resolves customer issues, builds vendor relationships, and supports company initiatives. The role requires expertise in mechanical piping systems, hydronics, and water heaters, along with sales leadership, presentation skills, Microsoft Office proficiency, and travel throughout New England.

Supports sales associates by identifying products and solutions, preparing quotations and accurate sales orders, coordinating deliveries, answering sales calls, and resolving customer concerns. The role requires customer service, upselling, timely decision-making, CRM and phone-system proficiency, Microsoft Office literacy, and the ability to learn product knowledge quickly. The schedule is Monday through Friday with one paid-overtime Saturday per month.

Support sales associates by providing product recommendations, timely quotes, accurate sales orders, delivery coordination, and customer service via phone and CRM. Handle inquiries, resolve issues, upsell when appropriate, and learn product knowledge and processes to meet customer needs.

Leads cybersecurity governance, enterprise risk assessments, security maturity evaluations, third-party risk reviews, audits, and remediation planning. Owns phishing simulations and security awareness programs, analyzes human-risk metrics, and develops targeted training. Maintains risk registers, dashboards, scorecards, KRIs, and executive reporting while improving GRC efficiency through automation. Advises business and technology leaders by translating technical risks into actionable recommendations and collaborates cross-functionally with Procurement, Legal, HR, Communications, Internal Audit, and Information Security.

Own customer adoption, growth, and business outcomes for Ferguson’s Field Service Management partnerships and SureStock VMI solution. Develop go-to-market and adoption strategies, manage software partner relationships, track portfolio performance, support sales and field teams, lead cross-functional initiatives, gather customer feedback, and report recommendations to leadership. The role is a senior individual contributor focused on digital solution success, expansion, and measurable commercial impact.

Provide technical customer support for municipal metering systems, troubleshooting Neptune platforms, AMI systems, gateways, hardware, communications, software, data, integrations, APIs, and utility billing connections. Manage support tickets, document resolutions, collaborate with internal teams, assist with implementations, train customers and employees, and resolve complex technical issues remotely and during regional travel.

Supports sales associates by identifying products and solutions, preparing quotations, entering accurate sales orders, coordinating deliveries, answering sales calls, and resolving customer questions. The role requires customer service, upselling, fast decision-making, relationship-building, digital literacy, and the ability to learn product knowledge and processes quickly.

Leads Ferguson’s enterprise Security Engineering function, including vulnerability management, DevSecOps, penetration testing, application and cloud security, endpoint and email protection, edge security, configuration management, and security tooling. Builds and develops technical teams, establishes roadmaps and metrics, prioritizes risk-based remediation, oversees vendors and service operations, and communicates security posture and investment needs to executives and technology partners.

Handle 30–35 inbound post-sales calls and chats daily, resolve customer issues, manage escalations, and deliver high-quality service. Maintain accurate customer records in Salesforce, report website and process issues through ServiceNow, identify revenue opportunities, meet call and schedule metrics, participate in team trainings, and complete monthly brand sales training. This is a fully remote, full-time role with evening and weekend shifts commonly expected.