Handle inbound calls to deescalate and retain clients enrolled in financial hardship programs. Educate clients on program benefits, assess financial situations, record interactions in CRM, negotiate solutions, meet retention targets, and provide empathetic customer service.

Sales Representatives guide clients toward financial freedom by assessing unique financial situations and providing tailored debt consolidation options, ensuring compliance with standards.

Sales Representatives help clients achieve financial freedom through tailored debt consolidation options, ensuring compliance while building trust and rapport with clients.