Produces and maintains client-facing and internal technical documentation, including online help, release overviews, bug fix notes, upgrade packages, newsletters, and special-project content. Coordinates reviews with Product, Engineering, QA, and Client Delivery teams. Requires technical writing experience for software products and familiarity with single-source authoring tools, software development processes, source control, and issue-tracking systems.

Supports the Training and Education team by reviewing, updating, recording, editing, and publishing short-form VestmarkONE training videos. Responsibilities include identifying videos affected by UI changes, using screen-capture and editing tools, adding annotations, syncing voiceovers, creating captions, and prioritizing updates with the Training team. The internship provides hands-on experience in video production, instructional design, and education technology.