Leads quantitative and qualitative consumer research projects, brand-health tracking, audience measurement, and recurring insights programs. Analyzes surveys, behavioral metrics, syndicated data, and competitive intelligence to identify trends and business implications. Creates reports and presentations that translate findings into recommendations for marketing, brand, product, and customer experience teams. Manages survey platforms, research quality, vendors, timelines, and cross-functional stakeholder communication.

Own end-to-end analytics for Chewy's Pharmacy and related businesses: deliver deep-dive analyses, build self-service dashboards and KPIs, partner with finance and engineering to enable new data sources, conduct QA/UAT, and produce documentation and training to drive customer experience and financial outcomes.