Top Data & Analytics Jobs in Boston, MA

Leads Customer Success analytics strategy, executive business reviews, customer experience and voice-of-customer insights, enablement impact measurement, and data foundation development. Manages two analysts, partners with data engineering and data science, applies statistical and experimental methods, analyzes structured and unstructured customer data, and uses AI tooling to improve self-service and recurring analytics. Translates ambiguous business questions into actionable recommendations for senior leaders.

Own Toast’s Voice of the Customer program across customer segments, analyzing NPS, CSAT, CES, qualitative feedback, and business metrics. Identify root causes of customer pain, develop data-driven recommendations, improve CX measurement practices, and influence cross-functional teams to prioritize customer-focused solutions. The role also builds listening channels, promotes customer-centric decision-making, and aligns CX priorities with organizational goals.

Leads Toast’s analytics engineering function, owning enterprise data architecture, modeling strategy, analytics-layer development, and AI-ready semantic-layer vision. Builds and manages a team of analytics engineers, establishes roadmaps, partners with data engineering and business leaders, and drives scalable, governed data solutions across domains. Requires expertise in data modeling, dbt, SQL, stakeholder alignment, and people leadership.

Own and operate Toast’s enterprise data governance program, including data domain ownership, governance council coordination, policy compliance, business glossary management, metadata standards, catalog adoption, maturity assessments, and data literacy training. The role partners with business stakeholders, data stewards, catalog teams, and leadership to improve data trust, compliance, discoverability, and quality. It requires governance, metadata, SQL, data catalog, program management, and workshop facilitation experience.