Lead redesign of the Customer Success unified data model and AI data strategy. Build and optimize pipelines, integrations (contact center), testing/monitoring, and a documented semantic layer. Manage and mentor a small team, partner cross-functionally on KPIs, governance, and data quality, and ensure CS data is reliable for dashboards, reporting, and AI use cases.

Responsible for architecting the sales data ecosystem, ensuring data integrity, governance, and providing real-time insights for forecasting and revenue decision-making.

The Senior Data Analyst will provide data analysis to drive strategic decisions, utilizing SQL and Python for insights and data visualization, engaging with cross-functional teams, and developing interactive dashboards.