Analyze how customers use Hi Marley to guide product, customer success, and company decisions. Define feature success metrics, evaluate adoption funnels, measure pilots and utilization, present customer-facing insights, and establish trusted self-service reporting. Partner with Data Engineering to translate analyses into governed data models and communicate findings clearly to executives and customers.

Leads and scales Hi Marley’s analytics function, managing analysts and hiring as the team grows. Establishes trusted company metrics, self-service analytics, standards, and an analytics roadmap. Partners with Product, Customer Success, Growth, Marketing, Finance, and Data Engineering on product, customer, revenue, financial, billing, marketing, experimentation, and utilization analysis. Develops people, communicates insights to executives, and drives data-informed decisions across the organization.