Top Customer Success Jobs in Boston, MA

The Director of Internal Enablement is responsible for enhancing support and customer success operations through effective training and enablement strategies for new and tenured employees.

Manage a team of operations advisors, focusing on performance, hiring, training, and driving operational improvements through data analysis and workflow documentation.

Lead and develop global enterprise support strategies, inspire a large multi-regional team, drive customer advocacy, and optimize support operations.

Manage and develop a team of Hybrid Development Representatives, focusing on hiring, onboarding, and achieving sales quotas in a remote environment. Lead with Toast's core values and ensure alignment across departments to drive performance and revenue.

The Senior Customer Success Manager at Toast will drive customer satisfaction, product adoption, and revenue growth through strong relationships and consultative engagement.

The role involves delivering excellent customer service, managing relationships, addressing inquiries, and ensuring compliance with financial solutions offered by Toast Capital.

Lead the SMB partner ecosystem, manage high-performing partnerships, drive growth, negotiate contracts, and track performance metrics.

Account Operations Advisors provide customer service, manage account maintenance, ensure quality assurance, and support internal and external teams.

The Principal, Standard Work operationalizes customer issue resolution by creating standardized workflows and metrics, partnering with various teams to enhance customer success and satisfaction.

Manage customer relationships for SMBs, driving adoption, satisfaction, and retention through tailored guidance and cross-functional collaboration.