Top Customer Success Jobs in Boston, MA

The role involves managing technology partnerships to drive demand, executing marketing programs, ensuring alignment with business goals, and optimizing outcomes through data-driven insights.

Provide high-quality product support for Klaviyo customers via email, chat, and phone; diagnose and resolve software and networking issues; document troubleshooting steps; advise on marketing and e-commerce questions; learn and apply Klaviyo product knowledge and AI-driven workflows to improve support processes.

The Sr. Implementation Consultant at Klaviyo leads enterprise-level implementation projects, manages customer expectations, defines Statements of Work, and ensures successful delivery aligned with customer goals.