Top Senior Operations Jobs in Boston, MA

Leads marketing and revenue operations by owning performance metrics, dashboards, data governance, CRM updates, funnel accuracy, and business insights. Partners with Marketing, Sales, Finance, Systems, and leadership to evaluate campaigns, pipeline, and GTM performance. Builds analyses and recommendations, standardizes processes, validates data, and drives operational improvements supporting pipeline and ARR growth.

Owns and scales post-sale revenue operations across onboarding, adoption, renewals, customer health, risk management, and retention. Designs cross-functional workflows, improves handoffs, translates business needs into systems and automation requirements, and drives process adoption. Partners with Customer Success, Account Management, Support, Finance, Analytics, Sales, and Business Systems. The role also evaluates AI-enabled tools and leads measurable improvements in renewal execution, data quality, operational efficiency, and customer-risk management.

Leads Revenue Operations strategy, Salesforce systems, processes, data quality, and roadmap prioritization across direct, partner, and digital go-to-market teams. Manages and coaches RevOps analysts and administrators, oversees workflow documentation, supports CRM and CPQ implementations, and partners cross-functionally on trade-offs and scalable process improvements. The role requires extensive Salesforce and Revenue Operations experience, global organization support, and monthly travel for internal or team events.

Own regional revenue operations for the Americas by managing forecasting, pipeline analysis, performance reporting, CRM data quality, dashboards, business reviews, territory planning, and sales process improvements. Partner with sales and cross-functional leaders to improve revenue performance, standardize operations, and implement AI-assisted workflows and automation. Use Salesforce, Gong, Claude, and analytical models to provide actionable insights and improve forecast accuracy.

Manages reinsurance operations across the treaty lifecycle, coordinating Risk Financing with ERM, accounting, legal, tax, brokers, and reinsurers. Owns SOPs, process optimization, renewal preparation, data quality, governance, controls, reporting, audit support, and operational performance metrics. Leads workflow simplification, automation, continuous improvement, and responsible GenAI adoption while mentoring staff and influencing cross-functional partners.

Manage technical operations supporting critical applications, infrastructure, internal and external helpdesks, and major IT initiatives. Partner with DevOps and SecOps on cloud infrastructure, security, monitoring, logging, incident management, SLA compliance, and alerting. Establish operational metrics, staffing coverage, escalation processes, and reporting while leading and mentoring a high-performing team in a growing SaaS environment.

Own GTM business operations for Cloudflare’s Revenue organization, supporting the Revenue Chief of Staff, executive priorities, communications, leadership engagement, and Field Advisory Board programs. Drive cross-functional initiatives, track decisions and commitments, improve operational processes, and leverage AI and automation. The role requires strong executive communication, judgment, organization, proactive ownership, and the ability to deliver results amid ambiguity and competing priorities.

Lead ETF order-taking operations and manage end-to-end primary market creation and redemption orders. Validate instructions, resolve trade discrepancies, coordinate with authorized participants and internal teams, support settlement, perform reconciliations, manage exceptions, and escalate risks. Identify automation and process-improvement opportunities, partner with technology teams on risk reduction, and ensure compliance with AML/KYC and regulatory requirements.

Leads business operations for Pharmaceutical Sciences functions, translating strategy into operational plans, governance, reporting, budgeting, resource planning, risk mitigation, and measurable outcomes. The role drives cross-functional initiatives, process improvements, leadership meetings, vendor and contracting activities, and operational tool adoption. It partners with senior stakeholders, develops dashboards and decision materials, manages dependencies, and improves organizational processes in a pharmaceutical or regulated environment.

Manages business operations for Takeda’s Pharmaceutical Sciences functions, supporting operational systems, budgeting, headcount tracking, contracting, reporting, onboarding, communications, training, and process improvement. Coordinates cross-functional initiatives, workstreams, meetings, events, and leadership materials while monitoring deadlines and information flow. Uses Power BI, SharePoint, and Microsoft Office tools to develop operational solutions and support strategic priorities.

Administer and optimize the company’s MarTech stack, including configurations, builds, testing, troubleshooting, data flows, and integrations. Develop AI-powered workflows for marketing-sales handoffs and monitoring, implement data governance and quality controls, configure cross-platform signals and messaging, and enable marketing stakeholders on tools and best practices. The role collaborates with IT, enterprise systems, product, data, sales, and marketing teams.

Owns end-to-end quote-to-cash and renewal operations in Salesforce CPQ, including deal structuring, pricing governance, approvals, contract validation, order accuracy, and revenue alignment. Partners with Sales, Finance, Legal, Customer Success, and Revenue Operations to protect revenue integrity, reduce errors, support audits, and improve processes, integrations, and automation in a fast-paced SaaS environment.

Leads ChowNow’s GTM Revenue Operations function across Sales, Onboarding, Customer Success, Marketing, and Business Systems. Owns GTM process improvement, systems architecture, technical-debt reduction, workflow design, forecasting, territory and compensation infrastructure, and cross-functional alignment. Manages a team of 5–7 direct reports while advising the CEO on systems risks, priorities, and strategic opportunities.

Build and improve consumption and revenue target-setting models, scorecards, territory analytics, and governed data products. Validate revenue, ownership, billing, and CRM data; support field questions and Rules of Engagement; reconcile data with Finance and Billing; and partner with Geo Ops, RevOps, Engineering, IT, and Compensation. Use SQL, BigQuery, dashboards, and AI tools to automate analysis, improve data integrity, and scale recurring reporting and support.

Leads corporate IT operations and serves as the technical owner for Microsoft 365, Entra ID, Intune, endpoints, SaaS applications, and identity administration. Manages MSPs and technology vendors, establishes service standards, handles Tier 3 escalations, oversees onboarding and device lifecycles, and delivers IT projects. Partners with IT Security on access management, endpoint compliance, incident response, and security initiatives while maintaining documentation, procedures, and strong internal customer service.

Leads Sales and Customer Success Operations while serving as the Chief Revenue Officer’s operations partner. Manages operations managers and analysts, owns revenue metrics, forecasting, planning, reporting, and operating cadence, and drives cross-functional initiatives. Supports performance management, headcount, territory, quota, account assignment, and capacity planning. Requires advanced modeling, Salesforce expertise, executive communication, program management, AI-first workflows, and extensive B2B SaaS revenue operations experience.

Leads Engine’s global travel and spend support operation across lodging, flights, cars, and Engine X. Owns service levels, quality, customer satisfaction, cost efficiency, escalations, Customer Advocacy, BPO relationships, and 24/7 operational coverage. Partners with Product and Engineering on automation and tooling, manages senior leaders, improves processes using operational data, and develops premium support programs and future operations leaders.

Leads business operations for Harvard Library, overseeing financial planning, budgeting, forecasting, HR processes, facilities, capital planning, compliance, risk management, and strategic initiatives. Partners with senior leaders to build equitable operational infrastructure, manage staffing and student employment programs, coordinate facilities and security needs, and support preservation of valuable library collections. The role is campus-based in Cambridge with a hybrid schedule after onboarding.

Manages complex customer billing inquiries, disputes, escalations, and exceptions for strategic accounts. Investigates billing data, contracts, pricing, usage records, and system transactions to determine root causes and resolutions. Partners with Finance, Sales, Customer Success, Revenue Operations, Product, Engineering, and other teams while meeting service-level targets. Maintains billing documentation, identifies process improvements, and uses AI-enabled tools and automation to improve inquiry resolution, customer communications, and operational efficiency.

Manages private capital accounting and investment operations platforms, primarily FIS Investran. Leads operational readiness, process optimization, implementations, conversions, onboarding, reconciliations, reporting, and ongoing support. Oversees teams, establishes performance expectations, manages controls and operational risk, and partners with accounting, technology, conversion, vendors, clients, and senior stakeholders. Ensures data integrity, process efficiency, successful migrations, and high-quality service delivery across private equity, credit, real estate, infrastructure, and alternative investment operations.

Own the company’s day-to-day office and administrative operations, including visitors, deliveries, supplies, vendors, records, events, onboarding, offboarding, invoices, expenses, and calendars. Coordinate facilities and vendor needs, support the relocation to a new Allston facility, and build scalable processes for office operations. The role requires strong organization, communication, initiative, and hands-on support in an onsite environment.

Manage and modernize legal operations through AI and legal technology implementation, process automation, matter tracking, Power BI reporting, and project coordination. Administer legal systems, develop dashboards, assess CLM readiness, maintain knowledge resources, drive tool adoption, and improve contract and leasing workflows. Partner with attorneys, paralegals, IT, and business teams to manage priorities, resolve bottlenecks, communicate status, and keep projects on schedule.

Directs billing operations and the order-to-cash cycle, including invoicing, reconciliations, controls, vendor billing, compliance, reporting, and process improvement. Leads billing personnel, establishes performance goals, resolves discrepancies, maintains billing and ERP data integrity, supports financial close and audits, and partners with executives, Finance, Accounting, vendors, and subcontractors to improve revenue capture, cash flow, scalability, and operational efficiency.

Own go-to-market operations for a product line or segment, translating product, pricing, legal, and stakeholder inputs into executable field processes. Responsibilities include customer segmentation, eligibility analysis, contract dashboard management, playbook and tool development, launch adoption tracking, performance analysis, and risk identification. The role partners closely with Product, Legal, Pricing, Rev Ops, Sales, Client Success, and Analytics to drive strategic initiatives from rollout through adoption.

Manage sales strategy and revenue operations for Motive’s Strategic segment. Partner with sales leadership on forecasting, pipeline management, QBRs, territory design, reporting, analytics, and business cadences. Build tools using Salesforce, Snowflake, Hex, spreadsheets, AI agents, and workflow automation. Lead cross-functional initiatives, optimize sales productivity, support distributed analytical teams, and advise leadership on performance, deal velocity, and account potential.