Top Senior Operations Jobs in Boston, MA

Manage sales strategy and revenue operations for Motive’s Strategic segment. Partner with sales leadership on forecasting, pipeline management, QBRs, territory design, reporting, analytics, and business cadences. Build tools using Salesforce, Snowflake, Hex, spreadsheets, AI agents, and workflow automation. Lead cross-functional initiatives, optimize sales productivity, support distributed analytical teams, and advise leadership on performance, deal velocity, and account potential.

Leads ClearDrive’s centralized remote scanning operation, including technician hiring, training, scheduling, coverage, performance management, scan quality, OEM compliance, KPI reporting, and escalation handling. Coordinates remote technicians with shop staff during pre- and post-repair scans, supports new-location rollouts, troubleshoots connectivity and hardware issues, and drives process improvements across the distributed team.

Own and scale marketing operations systems, data quality, HubSpot-Salesforce integrations, attribution, reporting, AI agents, automation, budget tracking, vendor management, and ROI measurement. Build reliable dashboards and operating processes that help marketing and sales understand pipeline performance and spend efficiency. Requires hands-on technical implementation, light coding, API integration, and experience supporting rapidly growing B2B software companies.

Owns the Member Services knowledge base and end-to-end member journey documentation. Establishes knowledge governance, taxonomy, review cycles, and health reporting; maps cross-functional processes and policies; partners with business and product teams to identify operational pain points and product opportunities; and ensures product changes are reflected across member-facing documentation. The role requires influencing stakeholders without direct reports and supporting both human and AI-enabled service tools.

Leads Motive’s GTM Intelligence and Operations function, managing Salesforce and the broader revenue technology ecosystem. Oversees systems architecture, governance, integrations, licensing, budget, compliance, vendor evaluations, migrations, incident response, and CPQ processes. Manages and develops systems administrators and program owners while partnering with Sales, Marketing, Finance, Legal, Security, Procurement, and Enterprise Systems to support GTM initiatives, platform adoption, and operational continuity.

Manages operations for mass tort settlement programs, overseeing case and claim data, intake, reporting, quality assurance, system administration, payment tracking, lien and QSF coordination, and cross-platform reconciliation. Develops standardized procedures, translates business needs into technology requirements, supports vendor implementations and testing, trains settlement teams, and ensures records are accurate, complete, and audit ready while working under attorney supervision.

Coordinates daily operations for Harvard Innovation Labs, with primary responsibility for event planning and execution, operational systems, facilities coordination, vendor and stakeholder management, financial tracking, and community engagement. Develops procedures, improves workflows, coordinates event logistics, supports space readiness, manages vendors, tracks expenses, and contributes to staff onboarding, recruitment coordination, surveys, and team engagement.

Business Operations Manager responsible for improving company operating rhythms, planning, reporting, cross-functional coordination, decision support, and internal processes. The role partners with leadership to translate goals into execution plans, improve visibility and accountability, identify operational bottlenecks, and use AI and automation to increase productivity across commercial, product, infrastructure, finance, and recruiting functions.

Manages reinsurance operations across the treaty lifecycle, coordinating Risk Financing with ERM, accounting, legal, tax, brokers, reinsurers, and other partners. Owns SOPs, process optimization, automation, data quality, reporting, governance, controls, audit support, renewal preparation, and operational handoffs. Leads continuous improvement initiatives, supports regulatory requirements, develops performance metrics, and mentors staff while influencing teams outside the reporting line.

Own company-level strategic initiatives, establish measurable goals, diagnose delivery risks, and recommend resource reallocations. Lead cross-functional transformation focused on go-to-market scalability, annual planning, quarterly reprioritization, monthly business reviews, and AI-enabled operational reporting. Partner with executives and functional leaders to improve the operating model, automate KPI tracking, communicate priorities, and increase organizational velocity.

Owns and improves the operational toolkit supporting Solutions Architects, including systems, workflows, reporting, documentation, support requests, engagement tracking, capacity planning, and data quality. Partners with revenue technology, analytics, and system owners to translate field needs into requirements, automate processes, improve handoffs, and sustain adoption. Supports SA leadership through reporting, business reviews, operating rhythms, testing, rollouts, and continuous operational improvements.

Leads the Revenue Operations team and partners with commercial and executive leaders to improve shared data, processes, pricing, margins, deal management, automation, and AI-enabled tooling. The role builds operational infrastructure in a fast-moving startup, develops financial models and forecasts, establishes commercial workflows, coaches team members, and takes ownership of important unassigned business initiatives.

Leads legal operations and eDiscovery strategy, governance, systems, workflows, and service delivery. Oversees Exterro and CounselLink administration, legal holds, discovery processes, litigation support, legal technology, vendors, legal spend reporting, dashboards, and responsible AI adoption. Partners with attorneys, technology teams, business stakeholders, outside counsel, and vendors to improve efficiency, defensibility, system adoption, and operational performance.

Leads enterprise IT operations supporting cloud infrastructure, applications, identity services, cybersecurity coordination, change governance, and end-user support. Oversees Azure modernization, ServiceNow and Microsoft 365 operations, production releases, compliance activities, incident response, vendors, contractors, and cross-functional technical teams. Provides strategic guidance on modernization, service transformation, operational readiness, and technology investments supporting federal programs and mission operations.

Provides executive support to the COO, managing calendars, communications, travel, expenses, briefings, and sensitive information. Coordinates leadership meetings, board preparation, cross-functional initiatives, and project follow-through across Finance, People & Culture, Compliance, and Operations Support. Designs and maintains AI-enabled workflows using Asana, Notion, Slack, and related tools to improve visibility, reduce manual work, and strengthen organizational processes.

Leads regional revenue operations to drive predictable growth across sales, marketing, and customer success. Responsibilities include go-to-market planning, forecasting, territory and pipeline governance, process improvement, performance reporting, financial analysis, sales discipline, change management, and executive decision support. The role also builds and develops the regional Revenue Operations team and improves adoption of systems, tools, and scalable operating practices.

Own and scale Tailscale’s Product operations, including roadmap health, launch readiness, documentation, onboarding, feature request management, customer insight systems, operating rhythms, and product metrics. Partner with Product, GTM, Support, Data, and company leadership to identify operational gaps, establish standards, influence prioritization, and build scalable systems. The role requires autonomous execution, strategic judgment, cross-functional alignment, and strong communication in a remote-first environment.

Leads cross-functional strategy execution across corporate travel divisions, coordinating operating rhythms, online booking tool needs, contracts, client issue resolution, process improvements, and reporting to the CEO. Acts as a liaison between Options Travel and Engine, influences senior stakeholders without direct authority, and supports partner-network and global-fulfillment initiatives.

Owns business strategy, analytics, processes, and systems supporting the Partnerships organization. Responsibilities include executive planning and reporting, partner revenue dashboards, quote-to-cash operations, renewal and expansion processes, Salesforce and go-to-market technology improvements, partner event operations, roadmap development, and mentoring junior teammates.

Leads strategic operations for Microsoft's Core commercial organization, managing executive business rhythms, governance, operating cadences, and cross-functional alignment. The role translates strategy into measurable execution, coordinates regional and corporate priorities, surfaces risks and dependencies, improves processes and tooling, and drives accountability across teams. It also supports senior leaders through decision preparation, action tracking, business reviews, and scalable operating frameworks, including adoption of AI and automation capabilities.

Leads the global services operations function supporting training and advisory delivery across North America, EMEA, and APAC. Responsibilities include capacity planning, scheduling, delivery lifecycle management, KPI and financial reporting, quality programs, client experience, process improvement, systems adoption, automation, and building a new distributed operations team. The role partners with Finance, Sales, Product, Content, and regional delivery teams while driving scalable, consistent, and profitable service execution.

Own and scale Teton’s global go-to-market infrastructure across marketing, sales, business development, account management, and customer success. Responsibilities include managing HubSpot and revenue systems, forecasting, analytics, territories, quotas, compensation, deal desk processes, lifecycle operations, market launches, and RevOps team development. The role requires building scalable processes and systems across multiple countries, verticals, and enterprise SaaS-plus-hardware sales motions.

Own strategy and daily operations for Vanta’s mid-to-late funnel upmarket sales motion. Lead opportunity management, forecasting, complex deal structuring, contracting workflows, Rules of Engagement, and cross-functional process improvements. Partner with Sales, Deal Desk, Finance, Legal, and GTM Systems teams to improve seller effectiveness, conversion, sales efficiency, and revenue predictability. Diagnose funnel friction, guide complex deals, align stakeholders, and implement scalable operating-model improvements.

Design realistic, multi-step business operations benchmark tasks for evaluating AI systems. Responsibilities include creating workflows, reports, process documentation, spreadsheets, reference materials, and objective grading criteria. Candidates must identify ambiguous or ungradable tasks and deliver approved work on schedule. The role requires substantial hands-on operations experience, structured standards such as SOPs or QA checklists, strong Excel skills, and strong written and spoken English.

Owns Airbnb Luxe’s end-to-end new listing onboarding operations, including acquisition strategy, pipeline health, process improvement, tooling, budgets, vendors, metrics, and cross-functional programs. The role partners with Sales, Product, and technical teams, diagnoses performance gaps, develops durable operational systems, and represents the team in leadership settings. Candidates need extensive operations or program management experience, strong analytics capabilities, hands-on Salesforce expertise, and experience managing funnels, vendors, and budgets in high-growth environments.