Top Senior Operations Jobs in Boston, MA

Own the data architecture and strategic planning powering Sales. Build AI-driven territory, lead-scoring, forecasting, pricing, attribution, and pipeline models; redesign Salesforce structures and funnel stages; conduct market and scenario analyses; and lead cross-functional initiatives improving sales productivity, process efficiency, and executive decision-making.

Oversees PBHA’s donor management, fundraising data, alumni engagement, communications, and internal operational systems. Supports financial systems and payroll, manages hiring processes, develops administrative procedures, and improves organizational efficiency. Supervises operations staff, consultants, and student officers while coordinating fundraising projects, events, donor stewardship, and alumni initiatives. The role also manages software systems, donor screening, dashboards, and data integrity in support of PBHA’s public service mission.

Supports business operations across industry and practice groups at a global law firm. Responsibilities include coordinating strategic and operational initiatives, managing meetings and information, tracking budgets and expenses, improving business processes, overseeing compliance reminders and time policies, and facilitating cross-functional projects. The role requires strong organization, communication, technology skills, judgment, confidentiality, project management, and adaptability across multiple stakeholder groups.

Leads revenue operations supporting sales leadership through forecasting, pipeline analysis, territory and quota planning, CRM improvements, sales process standardization, reporting, and GTM optimization. Partners cross-functionally with Sales and Marketing to improve productivity, forecast accuracy, and new business, upsell, and cross-sell performance. Builds financial and revenue models, dashboards, and actionable recommendations for senior stakeholders.

Owns Microsoft Dynamics 365 processes across planning, procurement, warehouse management, and shipping. Resolves system issues, maintains process documentation, delivers user training, manages enhancement requests and business cases, and governs operational data integrity. The role oversees mass data uploads, data cleansing, audits, and continuous process improvement while serving as the primary liaison between Operations and IT.

Own marketing and partnerships operations infrastructure, including HubSpot workflows, lead routing, scoring, attribution, lifecycle management, campaign tracking, Salesforce integrations, and PartnerStack administration. Improve funnel efficiency, pipeline hygiene, lead conversion, and channel ROI through automation, reporting, forecasting, and data governance. Collaborate with Marketing, Partnerships, Sales, Customer Success, Business Systems, and Analytics teams to implement scalable revenue processes.

Leads undergraduate enrollment operations, systems, automation, data integrity, customer service, and new-student matriculation. Oversees Technolutions Slate and related platforms, implements AI-enabled workflows, improves processes, coordinates onboarding and campus partnerships, manages data quality, and supervises two Enrollment Operations Specialists. The role also establishes service standards, monitors operational performance, supports technology integrations, and drives continuous improvement across admission and enrollment functions.

Leads Board of Trustees and committee operations, including governance documentation, meeting logistics, board communications, secure portal administration, regulatory filings, and tracking strategic initiatives. Maintains board records, calendars, dashboards, processes, and KPIs; coordinates stakeholders and supports the Board Secretary. Also manages the Trustees Emeriti program, supervises administrative staff, oversees a department budget, and supports compliance initiatives. Requires strong project management, communication, technology, relationship-building, confidentiality, and organizational skills.

Leads multiple client operations teams through subordinate managers, overseeing strategy execution, resource allocation, budgets, schedules, quality, staffing, and team development. Establishes procedures and policies, integrates work across teams, and ensures achievement of organizational objectives. Requires a bachelor’s degree or equivalent experience, with 10–15 years of total experience. Management experience and securities or financial services experience are preferred.

Leads the global Financing and Portfolio Solutions operations organization of approximately 250 professionals. Oversees post-trade support, operational governance, risk controls, vendor relationships, regulatory programs, data governance, model risk, and transformation initiatives. Partners with technology, business, risk, finance, legal, compliance, and corporate teams to modernize platforms, improve resiliency, optimize costs, and deliver scalable financing and portfolio solutions operations. Builds global leadership talent and represents Markets on enterprise steering committees.

Own the Global Support organization’s annual operating plan, capacity, headcount, and cost models. Lead monthly and quarterly business reviews, develop reporting frameworks, validate metrics, and provide executive-level insights and recommendations. Partner cross-functionally with Support, Finance, Workforce Management, and People to improve productivity, staffing, cost-to-serve, vendor strategy, and customer experience. Use AI and self-service analytics tools to accelerate modeling, reporting, and operational decision-making.

Own the monthly sales commission process, including payout calculations, validation, adjustments, and payroll handoff. Analyze sales funnels, pipeline health, conversion, and revenue attainment while building executive reports and dashboards. Support territory design, capacity planning, and target-setting through data analysis. Improve recurring workflows with automation and AI, resolve discrepancies, document business rules, and collaborate cross-functionally across revenue and support teams.

Owns and optimizes the marketing technology stack, primarily HubSpot, while improving processes, data quality, automation, analytics, and reporting. Leads cross-functional projects across Marketing, Sales, and RevOps; implements AI-powered workflows; manages lead scoring and lifecycle automation; and provides internal MarTech training and expertise.

Manage the end-to-end customer contracting lifecycle, including intake, review, approvals, negotiation coordination, execution, retention, and handoff. Own contract operations processes, CLM and Salesforce workflows, reporting, governance, and data integrity. Partner with Legal, Sales, Finance, Service Delivery, Security, and Customer Success to improve compliance, efficiency, visibility, automation, and turnaround times across commercial contracting.

Supports executive leadership by translating priorities into operating plans, coordinating cross-functional initiatives, managing business cadences, preparing executive communications, analyzing performance, mitigating risks, and driving continuous improvement. The role provides operational visibility, accountability, stakeholder alignment, and strategic implementation across the organization. It requires business acumen, leadership, strategic planning, project oversight, risk management, and at least four years of management experience.

Leads revenue operations across sales, account management, and marketing. Manages a three-person team, owns forecasting, pipeline management, capacity planning, commissions, contract processes, GTM systems, reporting, AI adoption, and process automation. Partners cross-functionally with Sales, Marketing, Product, Engineering, and Data to improve revenue performance, data quality, funnel operations, and efficiency.

The Senior Associate in Investment Operations oversees portfolio accounting, manages client onboarding, ensures regulatory compliance, and identifies process improvements. They drive initiatives to enhance operational strategies, support fund administration, and maintain market documentation.

Leads multiple fraud operations teams focused on disputes and compliance. Oversees people leaders and individual contributors, sets operational strategy, improves productivity, quality, service levels, and compliance, manages queue health, resolves escalated risk events, and drives cross-functional change. The role also supports recruiting, talent development, AI-enabled efficiency initiatives, Lean Six Sigma practices, and data-driven operational improvements.

Leads revenue operations and strategy across Sales, Marketing, and Customer Success. Owns HubSpot architecture, administration, automation, reporting, and data quality; manages the broader revenue technology stack; deploys AI for forecasting and lead scoring; develops revenue forecasts, dashboards, and predictive analytics; optimizes lead-to-cash workflows and deal desk operations; and establishes planning, pipeline review, and cross-functional operating processes.

Leads Salt Security’s revenue operations function, owning GTM strategy, planning, forecasting, pipeline management, executive reporting, revenue systems, data architecture, sales and marketing operations, customer success operations, deal desk, automation, and AI initiatives. Partners with executive leadership and cross-functional teams to improve visibility, accountability, efficiency, retention, and scalable growth across the revenue lifecycle.

Lead and scale content production operations for ~125 corporate magazines, building processes, managing timelines, budgets, KPIs, and a high-performing content team. Partner cross-functionally with Creative, Editorial, Design, and Franchise leadership to remove bottlenecks, safeguard brand standards, and increase readership engagement.

Owns go-to-market analytics, forecasting, sales performance reporting, and GTM operating cadence. Leads annual planning, develops performance metrics, prepares executive and board reporting, and partners with finance, data, and marketing to improve revenue processes and systems. Uses SQL, CRM, analytics, and forecasting tools to identify trends, risks, opportunities, and operational improvements.

Own global revenue forecasting and pipeline analysis, providing executive-ready narratives on performance, risks, pricing, discounting, margins, and win/loss trends. Partner with Commercial, Finance, FP&A, and Business Systems to improve forecast accuracy, CRM hygiene, reporting, and process adoption. Build dashboards, automate reporting, analyze quota and territory performance, and support data-backed commercial decisions across a global B2B SaaS and hardware organization.

Lead Revenue Operations, owning CRM architecture, data infrastructure, forecasting, reporting, compensation and territory design, and oversight of Deal Desk and Enablement. Drive GTM alignment, implement revenue technology and AI-powered automation, and support PLG and enterprise motions to scale ARR and operational efficiency.

Develop go-to-market strategies, lead high-impact cross-functional initiatives, build analytical models and dashboards, and improve operational efficiency. The role analyzes market trends, customer segments, competitive landscapes, and commercial performance while translating data into executive recommendations. It requires strong stakeholder management, leadership, communication, spreadsheet modeling, SQL familiarity, and the ability to leverage AI tools in a fast-paced SaaS environment.