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Top Senior Level Customer Success Jobs in Boston, MA
eCommerce • Marketing Tech • Software
As a Principal Compliance Specialist at Klaviyo, you will enhance messaging compliance by implementing strategic goals, optimizing deliverability, and collaborating across teams. You'll manage compliance-related inquiries, propose improvements, create educational materials, and keep up with regulatory changes while ensuring policy adherence and risk mitigation.
Cloud • Fintech • Food • Information Technology • Software
As a Senior Customer Success Manager, you will act as the main point of contact for customers, focusing on building relationships, driving product adoption, and ensuring customer retention. You will work with various teams to address customer needs and provide product recommendations while managing a regional portfolio.
Consumer Web • eCommerce • Software
The Director, Customer Operations & Support role involves providing support to dealers, revenue, and consumer partners by focusing on technology business requirements, vendor management, quality assurance, and operational improvements. Responsibilities include strategic leadership, operational excellence, and collaboration to enhance efficiency and the customer experience.
Top Skills:
Salesforce
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Automotive • Big Data • Insurance • Software
The Senior Client Success Manager is responsible for managing relationships with insurance clients, ensuring service excellence, and driving profitability. They will collaborate with internal teams, advocate for client needs, and deliver performance insights while leading strategic projects and negotiations.
Top Skills:
CRMGoogleHubspotSalesforce
Cloud • Information Technology • Sales • Software
The Senior Partner Success Manager will manage partner relationships and support complex projects utilizing SAP LeanIX. They will collaborate with various teams to optimize partner success, focusing on project deliverables and identifying expansion opportunities. Leadership in partner management and project oversight is crucial, along with expertise in SAP transformations.
Top Skills:
Rise With SapS/4Hana
2 Days Ago
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Artificial Intelligence • Enterprise Web • Information Technology • Machine Learning • Mobile • Software • Analytics
As a Senior Customer Success Manager at LogRocket, you'll enhance user experiences by owning customer retention, churn, and upsells for self-hosted software clients. You'll collaborate with DevOps and various stakeholders, drive long-term adoption through scalable onboarding, and ensure cross-departmental customer success initiatives. Excellent communication and organizational skills are essential.
Cloud • Consumer Web • Productivity • Software • App development • Automation • Data Privacy
As a Customer Education Program Manager, you will develop and implement customer education programs, manage third-party workflows, collaborate with product teams, and create a content library. You will analyze feedback, conduct training sessions, work with marketing, monitor industry trends, and partner with analytics to assess engagement and effectiveness.
Top Skills:
Lms
Cloud • Edtech • Information Technology • Software
As the Director of Customer Success at Pluralsight, you will develop and implement customer success strategies, oversee renewal processes, lead teams, and foster strong relationships with top customers to enhance retention and drive value realization. You'll also work closely with sales and manage operational aspects related to customer feedback and CSM training.
Healthtech • Software
As the Senior Manager of Customer Success in Life Sciences, you will lead and develop a team of Customer Success Managers, focusing on driving Gross Dollar Retention (GDR) and customer satisfaction. Responsibilities include mentoring, account planning, monitoring KPIs, and staying informed on industry trends to enhance customer success initiatives.
Top Skills:
,
Aerospace • Artificial Intelligence • Hardware • Robotics • Security • Software • Defense
As a Quality Specialist at Anduril, you will oversee the Materials Review Board process, conduct inspections, support root cause analysis, and ensure compliance with quality standards. You will also drive continuous improvement projects, manage quality containment processes, and provide training for inspection procedures.
Top Skills:
Cad
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