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Top Senior Level Customer Success Jobs in Boston, MA

15 Hours Ago
Hybrid
Boston, MA
124K-186K Annually
Senior level
124K-186K Annually
Senior level
eCommerce • Marketing Tech • Software
As a Principal Compliance Specialist at Klaviyo, you will enhance messaging compliance by implementing strategic goals, optimizing deliverability, and collaborating across teams. You'll manage compliance-related inquiries, propose improvements, create educational materials, and keep up with regulatory changes while ensuring policy adherence and risk mitigation.
Yesterday
Remote
Boston, MA
96K-96K Annually
Senior level
96K-96K Annually
Senior level
Cloud • Fintech • Food • Information Technology • Software
As a Senior Customer Success Manager, you will act as the main point of contact for customers, focusing on building relationships, driving product adoption, and ensuring customer retention. You will work with various teams to address customer needs and provide product recommendations while managing a regional portfolio.
Yesterday
Hybrid
Boston, MA
Senior level
Senior level
Consumer Web • eCommerce • Software
The Director, Customer Operations & Support role involves providing support to dealers, revenue, and consumer partners by focusing on technology business requirements, vendor management, quality assurance, and operational improvements. Responsibilities include strategic leadership, operational excellence, and collaboration to enhance efficiency and the customer experience.
Top Skills: Salesforce

Featured Jobs

2 Days Ago
Remote
Boston, MA
Senior level
Senior level
Automotive • Big Data • Insurance • Software
The Senior Client Success Manager is responsible for managing relationships with insurance clients, ensuring service excellence, and driving profitability. They will collaborate with internal teams, advocate for client needs, and deliver performance insights while leading strategic projects and negotiations.
Top Skills: CRMGoogleHubspotSalesforce
2 Days Ago
Easy Apply
Boston, MA
Easy Apply
Senior level
Senior level
Cloud • Information Technology • Sales • Software
The Senior Partner Success Manager will manage partner relationships and support complex projects utilizing SAP LeanIX. They will collaborate with various teams to optimize partner success, focusing on project deliverables and identifying expansion opportunities. Leadership in partner management and project oversight is crucial, along with expertise in SAP transformations.
Top Skills: Rise With SapS/4Hana
2 Days Ago
Easy Apply
Hybrid
Boston, MA
Easy Apply
100K-140K Annually
Senior level
100K-140K Annually
Senior level
Artificial Intelligence • Enterprise Web • Information Technology • Machine Learning • Mobile • Software • Analytics
As a Senior Customer Success Manager at LogRocket, you'll enhance user experiences by owning customer retention, churn, and upsells for self-hosted software clients. You'll collaborate with DevOps and various stakeholders, drive long-term adoption through scalable onboarding, and ensure cross-departmental customer success initiatives. Excellent communication and organizational skills are essential.
2 Days Ago
Remote
Boston, MA
117K-158K Annually
Senior level
117K-158K Annually
Senior level
Cloud • Consumer Web • Productivity • Software • App development • Automation • Data Privacy
As a Customer Education Program Manager, you will develop and implement customer education programs, manage third-party workflows, collaborate with product teams, and create a content library. You will analyze feedback, conduct training sessions, work with marketing, monitor industry trends, and partner with analytics to assess engagement and effectiveness.
Top Skills: Lms
2 Days Ago
Remote
Boston, MA
173K-193K Annually
Senior level
173K-193K Annually
Senior level
Cloud • Edtech • Information Technology • Software
As the Director of Customer Success at Pluralsight, you will develop and implement customer success strategies, oversee renewal processes, lead teams, and foster strong relationships with top customers to enhance retention and drive value realization. You'll also work closely with sales and manage operational aspects related to customer feedback and CSM training.
2 Days Ago
Remote
Hybrid
Boston, MA
Senior level
Senior level
Healthtech • Software
As the Senior Manager of Customer Success in Life Sciences, you will lead and develop a team of Customer Success Managers, focusing on driving Gross Dollar Retention (GDR) and customer satisfaction. Responsibilities include mentoring, account planning, monitoring KPIs, and staying informed on industry trends to enhance customer success initiatives.
Top Skills: ,
3 Days Ago
Boston, MA
64K-96K Annually
Senior level
64K-96K Annually
Senior level
Aerospace • Artificial Intelligence • Hardware • Robotics • Security • Software • Defense
As a Quality Specialist at Anduril, you will oversee the Materials Review Board process, conduct inspections, support root cause analysis, and ensure compliance with quality standards. You will also drive continuous improvement projects, manage quality containment processes, and provide training for inspection procedures.
Top Skills: Cad
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