Top Senior Customer Success Jobs in Boston, MA

Leads and develops Customer Success Managers while overseeing customer retention, renewals, expansions, and revenue growth. Serves as a customer service role model, regional escalation point, and cross-functional partner. Builds high-performing teams through hiring, coaching, talent development, and performance management. Negotiates contract renewals and upsells, resolves pricing objections, and manages customer relationships in a B2B SaaS environment. Spanish fluency is required.

Own the full customer lifecycle for complex B2B SaaS accounts, including onboarding, adoption, renewal, expansion, and risk mitigation. Manage multi-stakeholder relationships, lead executive business reviews, demonstrate ROI, and drive retention and growth. Partner with Support, Product, Engineering, and Marketing to resolve escalations, develop customer advocates, provide feedback, and improve team playbooks. Mentor peers and use AI tools to enhance account research, reporting, and customer success workflows.

Leads and develops a team of Strategic Customer Success Managers responsible for enterprise accounts. Drives retention, expansion, account health, renewals, QBRs, forecasting, and operational consistency. Serves as an executive escalation point, coaches strategic customer engagement, incorporates generative AI into workflows, and partners cross-functionally with Sales, Renewals, Onboarding, Product, and Professional Services. Tracks portfolio performance and supports customer value realization across high-value SaaS accounts.

Develop enterprise customers’ automation strategies, identify and deploy high-value AI-enabled use cases, quantify ROI, and drive adoption, renewal, and expansion. Build executive and stakeholder relationships, advise on governance and scalable orchestration, coordinate internal and customer teams, interpret usage data, and create repeatable methodologies and playbooks for Zapier’s enterprise customer success program.

Manage strategic enterprise customer accounts by driving product adoption, value realization, satisfaction, renewals, and expansion. Develop success and account plans, lead executive business reviews, coordinate cross-functional resources, resolve complex customer challenges, and communicate customer insights to leadership. Maintain account health data in Gainsight, create customer advocacy content, and leverage AI-enabled solutions to improve customer success workflows. The role is remote in the United States with travel up to 40%.

Manage strategic enterprise SaaS accounts, guiding implementation, adoption, value realization, renewals, and expansion. Build relationships with business and IT executives, create customized success plans, monitor customer health, mitigate risks, and deliver business reviews. Partner with Sales, Professional Services, and Solution Integrators to ensure successful deployments and achieve retention and growth targets.

Principal Customer Success Manager responsible for strategic relationships with complex enterprise customers, driving adoption, measurable outcomes, retention, and expansion. The role develops success plans, influences product direction, establishes Customer Success best practices, leads cross-functional initiatives, mentors CSMs, analyzes account health and churn risk, and supports renewals, upsells, and cross-sells. Requires executive communication, strategic account management, business acumen, and familiarity with Salesforce, Gainsight, or similar platforms.

Manage strategic relationships with enterprise fleet customers using Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, coordinate cross-functional responses, drive customer value, and mentor Customer Success team members. The role requires enterprise SaaS experience, technical product knowledge, strong stakeholder communication, and strategic problem-solving.

Manage Samsara’s largest and most complex enterprise customers, driving platform adoption, business transformation, and long-term value. Develop joint success plans, lead executive business reviews, recommend workflow improvements, and align customer goals with Samsara’s roadmap. Partner cross-functionally with Sales, Support, Product, Finance, and Legal while influencing strategic initiatives and supporting multi-year operational transformations across industries.

Own a high-volume portfolio of large-market B2B clients and broker relationships, driving engagement, satisfaction, retention, and measurable ROI. The role manages account health, success KPIs, engagement plans, client projects, stakeholder communications, reporting, and educational sessions. It requires cross-functional collaboration with sales, strategic account management, and member services, plus proactive risk identification and executive-level client management. Remote work is available with travel up to 25% of the time.

Leads Customer Success strategy and execution for enterprise demand partners using Bankrate private marketplaces. Responsibilities include optimizing engagement and conversion, expanding partnerships, improving onboarding and time to value, connecting Product, Marketing, and Sales, translating engagement data into ROI, and managing a high-performing team in a B2B2C fintech environment.

Manage a portfolio of merchant accounts as the primary post-sale contact, driving renewals, pricing updates, expansions, revenue, GMV growth, product adoption, and relationship health. Analyze merchant performance, recommend optimization programs, and coordinate Analytics, Credit, Technical, Marketing, and Product teams to improve outcomes. Lead strategic client relationships, negotiate commercial contracts, and communicate program impact to internal and external stakeholders.

Manage strategic client relationships and serve as the operational lead across assigned accounts. Oversee digital marketing campaign execution, project timelines, cross-functional coordination, performance reporting, client communications, and business reviews. Develop client roadmaps, recommend optimizations, identify growth opportunities, and partner with Sales to drive account expansion. The role requires strong project management, strategic thinking, communication, and stakeholder management skills, with 6+ years of relevant experience and willingness to travel as needed.

Own a roughly $3M customer portfolio, driving retention, expansion, portfolio health, and executive stakeholder engagement. Build scalable customer-success playbooks, automations, and touchpoints while identifying opportunities for high-impact personal involvement. Nurture champions, share customer feedback with product and go-to-market teams, manage complex accounts, coach junior CSMs, and lead team initiatives. The role involves customer travel, flexible hours for US time zones, and contributing to the evolution of customer success at an AI/SaaS scale-up.

Own strategy, GMV forecasting, and performance for a scaled seller portfolio. Build coverage models, segment accounts, advise sellers on marketplace strategies, identify growth opportunities, create scalable engagement programs and automation, report portfolio health, and partner cross-functionally to improve retention, growth, and platform capabilities.

Leads and develops a regional Customer Success organization, driving customer adoption, retention, renewals, expansion, and business outcomes. Coaches managers and team members, monitors customer health and risk metrics, builds executive customer relationships, and collaborates with Sales and Renewals. Establishes regional risk mitigation strategies, represents customer needs internally, supports pre-sales activities, and recruits and develops a high-performing team within a global SaaS environment.

Manage, hire, and develop Customer Success Managers while driving renewals, expansions, customer retention, and revenue growth. Serve as a customer-service role model, regional escalation point, and strategic advisor. Coach teams through contract negotiations and pricing objections, collaborate cross-functionally to resolve complex challenges, and build high-performing teams through talent attraction, retention, and development.

As a Customer Success Manager, you'll strengthen customer relationships, drive product usage, and identify growth opportunities while collaborating with internal teams at Datadog.

Lead post-sales relationships for a portfolio of enterprise customers to drive adoption, retention, value realization, and executive alignment. Build success plans, run Executive Value Reviews, monitor health via Gainsight, mitigate risk, coordinate cross-functional resources, and promote customer advocacy and growth opportunities.

Own relationships with 30–50 B2B SaaS accounts from onboarding through renewal and expansion. Drive adoption, retention, ROI, executive engagement, renewals, upsells, forecasting, and customer health in Salesforce. Partner with TAMs and internal teams on success plans, escalations, and customer advocacy. Use AI to automate workflows and improve scalability, while managing commercial negotiations and revenue-related KPIs.

Lead onboarding and adoption for enterprise customers, build executive-level trusted advisor relationships, drive product value and growth, translate customer needs into product solutions, iterate onboarding strategy, quantify customer outcomes, and act as the voice of the customer to inform the roadmap.

Lead and grow a technical customer success team serving enterprise and mid-market engineering organizations. Manage performance, hiring, coaching, playbooks, portfolio metrics, customer escalations, renewals, expansions, and executive engagement. Partner cross-functionally with Sales, Solutions Architecture, Product, Engineering, and Marketing to improve customer outcomes and scale operations. The role requires technical credibility in DevOps, platform engineering, Kubernetes, CI/CD, Infrastructure as Code, and cloud environments.

Leads and develops a team of 5–10 Customer Success Managers serving strategic cybersecurity accounts. The role drives adoption, consumption growth, retention, expansion, customer satisfaction, and executive-level engagement. Responsibilities include building scalable success processes and playbooks, managing escalations and forecasts, partnering with Sales, Product, Engineering, and Marketing, supporting hiring and coaching, and providing cybersecurity and AI expertise to customers and internal teams.

Own end-to-end customer onboarding for nRF Cloud, managing implementation projects from kickoff through production rollout. Establish scope, milestones, timelines, and success criteria; align customer stakeholders and technical teams; identify and escalate risks; lead technical workshops and enablement; and improve onboarding processes. The role requires strong project management, technical fluency in firmware and embedded systems, and the ability to create momentum across engineering and executive audiences.

Manages strategic client relationships, ensuring value realization, adoption, retention, renewals, and account growth. Leads onboarding, develops success plans, monitors engagement and performance metrics, and provides proactive guidance to executive stakeholders. Collaborates with Sales, Product, Marketing, and Consulting teams while synthesizing client feedback to improve offerings. Maintains accurate Salesforce data and supports organizational change and product adoption.