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Top Senior Level Customer Success Jobs in Boston, MA

Reposted 21 Hours AgoSaved
Easy Apply
Hybrid
Boston, MA
Easy Apply
155K-206K Annually
Senior level
155K-206K Annually
Senior level
Artificial Intelligence • Cloud • Software • Cybersecurity
The Director of Customer Success will lead, coach teams, manage customer relationships, and drive revenue growth through negotiations in a dynamic environment.
Top Skills: B2BSaaS
YesterdaySaved
Hybrid
Boston, MA
Senior level
Senior level
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
The Customer Journey Director will strategize, design, and execute customer journey processes, enhance retention and consumption, and collaborate across post-sales functions utilizing data analysis.
Top Skills: GainsightHubspotSalesforce
2 Days AgoSaved
Easy Apply
Hybrid
Boston, MA
Easy Apply
Senior level
Senior level
Artificial Intelligence • Machine Learning • Software
Lead mabl's global Customer Success Team, focusing on renewals, upsells, and client relationships while developing strategic plans and educating customers.
Top Skills: AILow-Code PlatformsSaaSTest Automation
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Reposted 4 Days AgoSaved
Easy Apply
In-Office
Boston, MA
Easy Apply
Senior level
Senior level
Artificial Intelligence • Cloud • Healthtech • Software
The QA Lead will mentor a global team, ensure product quality, handle client issues, and collaborate with cross-functional teams.
Top Skills: Automation ToolsCypressDefect Tracking SystemsJIRAQa MethodologiesSeleniumTest Management Tools
Reposted 4 Days AgoSaved
Hybrid
Boston, MA
Senior level
Senior level
eCommerce • Healthtech • Pet • Retail • Pharmaceutical
Design and develop blended learning content for Customer Service training at Chewy. Collaborate with SMEs, manage projects, and mentor junior team members.
Top Skills: AdaptAdobe After EffectsAdobe AnimateAdobe IllustratorAdobe PhotoshopAdobe PremiereArticulate RiseArticulate StorylineAsanaCamtasiaCSSElucidatEvolveHTMLJavaScriptJIRALearning Management SystemsMS OfficeSmartsheetVyondXapi
Reposted 5 Days AgoSaved
Easy Apply
In-Office
Boston, MA
Easy Apply
105K-105K
Senior level
105K-105K
Senior level
Cloud • Healthtech • Information Technology • Productivity • Software
The Customer Success Manager builds relationships with customers, drives value realization, achieves retention goals, and ensures effective adoption of solutions.
Top Skills: Crm SystemsMedical Device-Related TechnologiesQuality Management Systems
7 Days AgoSaved
Hybrid
Boston, MA
108K-136K Annually
Senior level
108K-136K Annually
Senior level
Healthtech • Information Technology • Security • Software • Cybersecurity
The Customer Success Advisor will assist customers with Imprivata products, resolve technical issues, and collaborate with cross-functional teams on process implementation and best practices.
Top Skills: AWSGainsightLinuxSalesforceSAMLSftpSQLSshSsoUnix
Reposted 11 Days AgoSaved
Easy Apply
Hybrid
Boston, MA
Easy Apply
Senior level
Senior level
eCommerce • Information Technology • Retail • Software
The Senior Technical Support Engineer will master Mirakl's Connect platform, resolve technical issues, and enhance client relationships through proactive support and collaboration with teams.
Top Skills: APIsDatadogGitJIRAPostgresPostmanSendgridSmtpSQLZendesk
Reposted 6 Days AgoSaved
Remote
Boston, MA
Senior level
Senior level
Big Data • Fitness • Healthtech • Software • Analytics • Energy
As a Senior Customer Success Manager, you will lead a team, manage customer portfolios, and ensure alignment with business objectives while driving adoption and maximizing the value of Arcadia's solutions.
Top Skills: JIRAExcelMicrosoft PowerpointMicrosoft WordSQL Server
Reposted 13 Days AgoSaved
Hybrid
Boston, MA
118K-160K
Senior level
118K-160K
Senior level
Cloud • Healthtech • Social Impact • Software • Biotech
The Product Support Leader will manage customer support operations, build and scale a regional support team, and ensure high-quality service and communication with customers. They will address customer escalations, monitor support metrics, and collaborate with internal teams to improve support processes and customer satisfaction.
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