Top Senior Level Customer Success Jobs in Boston, MA
As a Senior Manager of Customer Experience for Sportsbook, you'll lead customer initiatives, define measurement standards, and coordinate cross-functional teams to enhance the customer journey. You'll be responsible for project management, tracking progress, and mentoring junior team members to deliver a top-tier experience.
The IT Application Engineer will provide technical support for internal applications, troubleshoot issues, monitor performance, manage user access, implement security policies, and assist in software implementation, migration and automation tasks. They will also develop training materials and ensure compliance with software licensing agreements.
The Vice President of Customer Revenue Growth at Toast will lead efforts to drive revenue growth through upsell strategies and product adoption within small to medium businesses. This role involves developing data-driven strategies, optimizing customer journeys, building a high-performing sales team, and collaborating across divisions to align on customer growth metrics.
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The Sr. Client Success Manager will lead client management within Dealer Group and Retail segments, focusing on enhancing client relationships, service excellence, and achieving financial goals. Responsibilities include resolving client challenges, developing market insights, and coordinating engagement with internal teams to enhance business results.
The Senior Clinical Pharmacology Specialist is responsible for developing and aligning clinical pharmacology strategies across various phases of clinical development, involving dosage and administration strategies and overseeing scientific quality in regulatory documentation. The role requires cross-functional interaction and potential travel, ensuring that clinical development programs meet strategic objectives and regulatory compliance.
The Manager of Customer Success will lead a team focused on enhancing customer experience for oncology providers and patients. Responsibilities include team management, performance metrics reporting, strategic process improvements, and fostering strong client relationships along with collaboration across various departments.
The Senior Customer Success Engineer will guide clients in the effective use of the Technology Risk and Compliance product, developing innovative solutions and ensuring customer success. Responsibilities include mentoring, collaborating with cross-functional teams, documentation maintenance, and acting as a trusted advisor to clients.
The Senior Manager, Customer Lifecycle Management will develop and implement strategies to enhance customer retention and lifetime value, leading a cross-functional team to optimize the post-sale experience while leveraging data for insights and improvements.
The FRFS Problem Management Specialist manages problem investigation processes, coordinates teams, tracks incidents, and analyzes root causes to improve customer experience. The role requires collaboration with various teams to ensure effective problem resolution and adherence to Problem Management best practices.
The Learning Administration Specialist manages the SuccessFactors LMS, providing support across multiple domains and brands, consulting on platform functionality, troubleshooting issues, and participating in system updates and training.
Top Companies in Boston, MA Hiring Customer Success Roles
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