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Top Senior Level Customer Success Jobs in Boston, MA
Artificial Intelligence • Healthtech • Professional Services • Analytics • Consulting
Lead client interactions in Medical Affairs, managing projects, coaching team members, maintaining client relationships, and providing thought leadership.
Cloud • Healthtech • Social Impact • Software • Biotech
The Product Support Leader will manage customer support operations, build and scale a regional support team, and ensure high-quality service and communication with customers. They will address customer escalations, monitor support metrics, and collaborate with internal teams to improve support processes and customer satisfaction.
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
This Senior Manager leads customer consulting projects, enhances client relationships, and drives digital marketing strategies through operational excellence and industry expertise.
Top Skills:
Adobe CommerceDigital Marketing TechnologiesSalesforceSap HybrisShopify
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Healthtech • Security • Software • Cybersecurity
The Strategic Customer Success Manager engages with customers to drive value realization, resolve issues, maintain customer satisfaction, and enhance product adoption, all while managing a yearly ARR quota.
Top Skills:
GainsightMs Powerpoint
Artificial Intelligence • Big Data • Healthtech • Machine Learning • Software • Database • Analytics
The Customer Success Manager will ensure customers maximize the value of InterSystems solutions, drive adoption, manage relationships, and oversee customer health to achieve business objectives.
Top Skills:
CcdCloud TechnologiesFhirHl7Power BIQlikRSaaSSASTableau
Big Data • Cloud • Hardware • Internet of Things • Software
The Enterprise Customer Success Manager at Memfault will lead efforts to ensure the long-term success of enterprise customers. They will advocate for customers, help define their goals with the platform, and work to maximize retention, adoption, and expansion of Memfault's services. This role involves building relationships, resolving escalations, monitoring customer health, and collaborating with technical teams.
Healthtech • Software
The Senior Customer Success Manager at Definitive Healthcare is responsible for driving product adoption and customer engagement, building business relationships, managing client issues, and ensuring clients realize the full value of the product. This role requires collaboration across teams and a deep understanding of customer needs and priorities.
Artificial Intelligence • Cloud • Information Technology • Security • Software • Cybersecurity • Data Privacy
The Senior Manager, Technical Success will lead technical initiatives, mentor teams, enhance product quality, and align customer needs with Snyk's development strategy.
Top Skills:
AppsecDevOpsSoftware Development
Artificial Intelligence • Cloud • Software • Cybersecurity
Manage and develop a team of Technical Escalation Engineers, oversee project completion, and ensure collaboration across functions to improve customer experience.
Top Skills:
Linux
Big Data • Cloud • Internet of Things • Productivity • Software • Business Intelligence • Infrastructure as a Service (IaaS)
The IT Helpdesk Manager oversees global support desk operations, manages the helpdesk team, leads IT projects, and resolves complex technical issues.
Top Skills:
AutomoxIntuneJamf ProNetworkingOffice365OktaOs Level TroubleshootingZoom
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