Top Senior Level Customer Success Jobs in Boston, MA

Head of Customer Experience & Strategic Programs at Atlassian, with competitive compensation ranging from $193,300 to $310,500 per year. Benefits, bonuses, commissions, and equity may also be included. Visit go.atlassian.com/payzones for more information on geographic pay zones.

The Client Director at ServiceNow will lead executive relationship management for assigned Enterprise accounts, oversee virtual teams, and develop ServiceNow solutions based on customers' strategic outcomes. Responsibilities include building multi-tiered relationships, achieving financial targets, and promoting outstanding customer experiences.

Lead a team of Customer Success Managers in the care, retention, and growth of Public Sector customers. Drive key KPIs and high retention. Work with a large volume of customers in proactive and reactive manners. Coach and advance the team to high standards of excellence. Own key metrics for the team including renewal forecast, churn management, engagement, and adoption.

Manage relationships with call center vendor operations, ensure optimal service levels and quality, identify friction in customer experiences, onboard/offboard vendors, collaborate with internal teams, and lead in-house workforce.

Seeking a Customer Success Director to join the Contract Automation team, responsible for customer retention, lawyer management, and Contract Automation solution. Must have 8+ years in customer success with experience in the financial services space. Key responsibilities include collaboration, customer onboarding, relationship management, and problem-solving. Ideal candidate has strong communication, growth mindset, presentation skills, and attention to detail.

Join a fast-growing software startup in Boston that focuses on improving energy efficiency in homes. Looking for a Customer Success Manager to ensure customers get value from technology and consulting services. Responsibilities include onboarding, relationship building, training, and advocacy for customer needs. Ideal candidates have experience in customer-oriented roles and strong analytical and problem-solving skills.

As an Implementation Manager for deploying solutions to attain Zero Trust/SASE, responsible for onboarding new customers, delivering timely onboarding, ensuring customers see the full value in Cloudflare's products, providing technical guidance, and collaborating with internal teams.