Top Senior Level Customer Success Jobs in Boston, MA

The Director of Customer Success will lead, coach teams, manage customer relationships, and drive revenue growth through negotiations in a dynamic environment.

The Customer Journey Director will strategize, design, and execute customer journey processes, enhance retention and consumption, and collaborate across post-sales functions utilizing data analysis.

Lead mabl's global Customer Success Team, focusing on renewals, upsells, and client relationships while developing strategic plans and educating customers.

The QA Lead will mentor a global team, ensure product quality, handle client issues, and collaborate with cross-functional teams.

Design and develop blended learning content for Customer Service training at Chewy. Collaborate with SMEs, manage projects, and mentor junior team members.

The Customer Success Manager builds relationships with customers, drives value realization, achieves retention goals, and ensures effective adoption of solutions.

The Customer Success Advisor will assist customers with Imprivata products, resolve technical issues, and collaborate with cross-functional teams on process implementation and best practices.

The Senior Technical Support Engineer will master Mirakl's Connect platform, resolve technical issues, and enhance client relationships through proactive support and collaboration with teams.

As a Senior Customer Success Manager, you will lead a team, manage customer portfolios, and ensure alignment with business objectives while driving adoption and maximizing the value of Arcadia's solutions.

The Product Support Leader will manage customer support operations, build and scale a regional support team, and ensure high-quality service and communication with customers. They will address customer escalations, monitor support metrics, and collaborate with internal teams to improve support processes and customer satisfaction.