Top Senior Customer Success Jobs in Boston, MA

The Enterprise Customer Success Manager will drive adoption and satisfaction of legal tech solutions, manage client relationships, and contribute to product evolution, ensuring a high retention rate and client success.

The Senior Customer Success Quality Analyst will drive quality improvements and compliance in customer interactions, leveraging data analysis and industry best practices to enhance team productivity and customer outcomes.

As a Senior Customer Success Manager, you'll partner with Federal/Military customers to ensure effective onboarding, train clients, set strategies, and measure success while collaborating with professional services and support teams.

The Customer Success Manager oversees customer lifecycle, develops relationships, and ensures accurate records while promoting customer loyalty and problem resolution.

As a Customer Success Manager at Eve, you'll drive client success and growth, maximize product utilization, manage onboarding, and enhance client relationships while providing feedback for product evolution and implementing strategies for client retention and satisfaction.

As a Strategic Accounts Customer Success Manager, you will drive customer satisfaction for major clients, manage renewals and upsells, and collaborate internally to enhance product usage and improve customer experience.

The Head of Client Success and Advisory leads a team of financial advisors, focusing on client engagement, team development, and strategic growth in client relationships.

The Senior Client Success Manager is responsible for ensuring retention and growth of strategic customer accounts by driving revenue through upselling and renewals, while acting as a trusted advisor for key stakeholders.

Manage high-value customer accounts, ensuring satisfaction, product adoption, and retention while collaborating with cross-functional teams for customer success.

Lead customer success strategy and team to improve retention, drive expansion, implement data-driven processes and playbooks, own executive relationships, and partner cross-functionally to scale onboarding, adoption, and CS operations.

The SVP will lead Customer Success for Marketing Cloud, driving customer value through adoption, support operations, onboarding, and feedback integration. They will oversee a high-performing team and ensure successful client engagement.

Guide SMB customers through onboarding and adoption of the icortica platform: lead implementations, deliver training, manage support tickets, configure workflows, mitigate risk, and communicate with stakeholders to ensure long-term customer health.

As a Customer Success Senior Manager in Life Sciences, you will partner with enterprise customers to maximize their Salesforce investment, ensuring effective use of solutions and resolving incidents. You will leverage technical knowledge and customer relationships to enhance business outcomes and drive success metrics.

The VP Customer Success will lead the customer experience, drive product adoption, satisfaction, and retention while managing a Customer Success team.

Manage strategic relationships with large correctional customers to drive Axon product adoption, advise on operations and compliance, lead escalations, create success plans, deliver training, track metrics, influence product roadmap, and coordinate cross-functional teams with regular travel to client sites.

The Senior Manager, Customer Success will enhance B2B partner engagement and growth, driving product adoption and ensuring high satisfaction across EarnIn's portfolio.

Lead Client Success Operations, designing processes and tools for onboarding and client support, optimize workflows, and develop training programs. Drive data insights and build operational reports for performance tracking.

Manage a ~40–50 account portfolio to drive adoption, retention, renewals, and expansion. Deliver executive-level reviews, coordinate cross-functional support, monitor product usage and account health, provide data-driven insights, and act as primary customer escalation and advocate for product and service improvements.

Lead post-sales for enterprise healthcare clients, build client success infrastructure (dashboards, SOPs, reporting), drive renewals and expansions, partner with Product/Sales/Clinical, and establish a Client Advisory Board to scale operations and commercial footprint.

Own and grow strategic partner relationships, align cross-functional teams for deployments, lead executive engagement and QBRs, define KPIs, support market rollouts, and translate partner feedback into product and operational improvements to drive retention and revenue.

Build and own EnFi's Customer Success and Growth motion: lead onboarding and activation for commercial lenders, drive adoption and measurable value, advocate customer needs into product, manage renewals and expansion, and create scalable playbooks and metrics while hiring and mentoring the future CS team.

The Customer Success Manager will lead initiatives with federal agency customers, ensuring project success, client satisfaction, and alignment between teams. This role requires collaboration with internal leadership and managing contract administration.

Manage and grow strategic enterprise SaaS accounts for Bynder by driving adoption, delivering measurable ROI, owning success and renewal plans, mapping stakeholders, collaborating on account strategy, and representing customer feedback to product and partner teams to increase retention and expansion.

The Customer Success Manager leads customer relationships, ensuring satisfaction and growth by managing onboarding, adoption, and renewals for enterprise accounts.

The role involves advocating for customers, leading onboarding, ensuring satisfaction and retention, managing relationships, driving adoption, and identifying growth opportunities.