Top Senior Customer Success Jobs in Boston, MA

Manage strategic bank, credit union, and fintech accounts to drive adoption, onboarding, and product-driven fraud mitigation. Provide consultative guidance, set business goals, run trainings, share performance data, collaborate cross-functionally, support renewals, and travel to clients as needed.

Manage relationships for enterprise bank, credit union, and fintech clients. Onboard customers, provide dashboard training, establish business goals, share performance insights, drive renewals, and consult on fraud solutions. Collaborate cross-functionally with Sales, Data Science, Product, and Engineering to maximize customer success and adoption.

The Customer Success Manager will manage customer accounts, ensuring effective adoption of Tulip's tools, guide clients on improvements, and coordinate with internal teams for operational success.

Lead a North America-based Customer Success team to drive adoption, account health, executive relationships, renewals, and measurable outcomes. Coach CSMs and CS Architects, manage staffing and resources, collaborate cross-functionally, support escalations, and improve processes and tools tied to objectives and key results.

The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.

As a Customer Success Engineer, you'll drive adoption and satisfaction for enterprise customers using Deepgram's voice AI technology, fostering strong relationships and aligning technical solutions with business objectives.

Manage end-to-end customer onboarding and implementations, including data feed and integration configuration. Build strategic stakeholder relationships, provide reporting and analytics, drive adoption and measurable outcomes, advocate customer needs internally, optimize processes, and collaborate cross-functionally to manage revenue and strategic initiatives for assigned accounts.

Serve as primary relationship manager for airline clients and vendor couriers, overseeing day-to-day operations, SLAs, and escalations. Produce QBRs and performance reports, leverage data and AI to improve logistics and ETA accuracy, partner with Product and Engineering on feature requests, and optimize vendor courier networks to drive operational efficiency and customer satisfaction.

Lead customer success and research efforts: train and advise customers on Dscout, design and run qualitative research projects, drive adoption and expansion, manage 1–3 Research Advisors, and surface customer feedback to Product.

Lead and coach a Customer Success team to drive renewals, retention, and expansion for enterprise B2B SaaS customers. Own team performance metrics, support strategic escalations, improve CS processes and playbooks, align goals using OKRs, collaborate cross-functionally, and advocate AI adoption. Role requires up to 50% travel and stewardship of hiring, development, and talent decisions.

Manage a portfolio of 5-10 accounts (including enterprise) to drive adoption, renewals, and expansion of Modulate products. Serve as trusted advisor, lead trials/POCs, collaborate with sales/product/engineering, deliver data-driven recommendations and presentations, and ensure excellent customer experience and onboarding.

The Senior Customer Success Manager at Allego drives customer adoption and usage of the Allego platform, ensuring satisfaction and promoting expansion through strong relationship management and project oversight.

The Director of Customer Success will lead the West region, driving customer outcomes, commercial strategies, and team development while fostering executive relationships within enterprise accounts.

Manage and grow a portfolio of mid-market and enterprise customers by driving platform adoption, value realization, retention, and expansion. Lead onboarding, training, success planning, business reviews, and executive relationship management. Act as the customer advocate across internal teams, identify cross-sell and upsell opportunities, resolve churn risks, scale processes, use data to monitor customer health, and coach peers. The role requires frequent customer travel and collaboration across Sales, Marketing, Product, Engineering, and Professional Services.

Manage pooled, one-to-many digital customer engagements using Gainsight, automation, and AI to identify at-risk accounts, restore health via short high-impact interventions, drive adoption, and improve renewal outcomes while collaborating with Sales, Support, and Services.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.

Manage post-sale success and retention of enterprise customers, ensuring measurable ROI from the software. Collaborate with various teams to address customer needs and drive expansions.

Manage a portfolio of 8–12 enterprise clients to drive platform adoption, measurable safety and operational outcomes, retention, and expansion. Coordinate rollouts, lead business reviews, remove blockers, escalate product/technical issues, and partner cross-functionally with Sales, Implementation, Product, and Engineering.

Serve as primary client contact for life sciences sponsors, translate research findings into commercial deliverables, support renewals and expansion, and coordinate cross-functional research and data teams to ensure scientific credibility and client success.

The Client Success Manager is responsible for managing client relationships, ensuring successful onboarding, and leading business development teams in the industrial manufacturing sector to meet client goals.

The Senior Customer Success Manager will engage with enterprise retail clients to ensure successful onboarding, retention, and growth while managing relationships and acting as a product advocate.

Manage a portfolio of 20-40 enterprise manufacturing customers to drive retention, expansion, adoption, and ROI. Build multi-level customer relationships, create strategic success plans, lead multi-site rollouts, present data-driven insights to executives, own renewals and forecasting, and partner cross-functionally to influence product and ensure seamless outcomes.

Serve as a trusted post-sales advisor for a portfolio of enterprise customers, driving adoption, retention, renewals and expansion. Build executive relationships, create account and engagement plans, coordinate internally across Services, Sales, Support and Product, deliver business reviews, and act as the customer voice to ensure successful outcomes and growth.

Develop and manage B2B customer relationships to drive product adoption, retention, expansion, and renewals. Onboard clients, understand their workflows and technology stacks, define success metrics, recommend data and product use cases, and provide strategic marketing and sales guidance. Create client presentations and communications, coordinate issue resolution with internal teams, identify upsell opportunities, and advise stakeholders on achieving business KPIs.

Manage a portfolio of U.S. public sector accounts to drive adoption, retention, expansion, and satisfaction of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach customers on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and use project management to deliver customer enablement and success initiatives.