Top Senior Customer Success Jobs in Boston, MA

The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.

The role involves leading a Customer Success team, defining strategies for customer engagement, and ensuring customer satisfaction through effective management and coaching.

The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.

As a Customer Success Engineer, you'll drive adoption and satisfaction for enterprise customers using Deepgram's voice AI technology, fostering strong relationships and aligning technical solutions with business objectives.

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.

Serve as primary relationship manager for airline clients and vendor couriers, overseeing day-to-day operations, SLAs, and escalations. Produce QBRs and performance reports, leverage data and AI to improve logistics and ETA accuracy, partner with Product and Engineering on feature requests, and optimize vendor courier networks to drive operational efficiency and customer satisfaction.

The Automation Strategist will guide customers in automating processes, help identify use cases, and promote AI-enabled transformation, focusing on value delivery and relationship building.

Lead and coach a Customer Success team to drive renewals, retention, and expansion for enterprise B2B SaaS customers. Own team performance metrics, support strategic escalations, improve CS processes and playbooks, align goals using OKRs, collaborate cross-functionally, and advocate AI adoption. Role requires up to 50% travel and stewardship of hiring, development, and talent decisions.

Lead customer success and research efforts: train and advise customers on Dscout, design and run qualitative research projects, drive adoption and expansion, manage 1–3 Research Advisors, and surface customer feedback to Product.

The Customer Success Manager (EU) drives customer retention and value realization across European accounts through proactive engagement, relationship building, and collaboration with internal teams.

The Director of Customer Success will lead the West region, driving customer outcomes, commercial strategies, and team development while fostering executive relationships within enterprise accounts.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.

Manage a portfolio of 8–12 enterprise clients to drive platform adoption, measurable safety and operational outcomes, retention, and expansion. Coordinate rollouts, lead business reviews, remove blockers, escalate product/technical issues, and partner cross-functionally with Sales, Implementation, Product, and Engineering.

The Senior Customer Success Manager will engage with enterprise retail clients to ensure successful onboarding, retention, and growth while managing relationships and acting as a product advocate.

The Client Success Manager is responsible for managing client relationships, ensuring successful onboarding, and leading business development teams in the industrial manufacturing sector to meet client goals.

The Senior Customer Success Manager builds relationships with strategic accounts to ensure customer satisfaction, promotes product adoption, and collaborates with various teams to enhance client experiences and drive account growth.

Serve as primary client contact for life sciences sponsors, translate research findings into commercial deliverables, support renewals and expansion, and coordinate cross-functional research and data teams to ensure scientific credibility and client success.

Manage and grow strategic enterprise SaaS accounts for Bynder by driving adoption, delivering measurable ROI, owning success and renewal plans, mapping stakeholders, collaborating on account strategy, and representing customer feedback to product and partner teams to increase retention and expansion.

Manage a portfolio of U.S. public sector accounts to drive adoption, retention, expansion, and satisfaction of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach customers on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and use project management to deliver customer enablement and success initiatives.

Manage a portfolio of 20-40 enterprise manufacturing customers to drive retention, expansion, adoption, and ROI. Build multi-level customer relationships, create strategic success plans, lead multi-site rollouts, present data-driven insights to executives, own renewals and forecasting, and partner cross-functionally to influence product and ensure seamless outcomes.

As an Engagement Manager, you will lead customer success for Cradle's largest clients in biopharma and biotech, ensuring they achieve measurable success in their protein R&D portfolios by building relationships and guiding strategic adoption of the platform.

Manage an enterprise portfolio end-to-end to drive adoption, retention, renewals, and expansion. Use customer health and utilization data to forecast risk, recommend corrective actions, and enable customers to realize value. Build executive relationships, guide implementations and learning strategies, and collaborate with sales to meet gross and net retention goals.

Lead strategic customer success for Portfolio accounts, drive retention and expansion, own executive relationships, mentor Customer Success Managers, run business reviews, monitor satisfaction metrics, resolve escalations, and collaborate cross-functionally to advocate for customer needs and improve processes.

Lead strategic customer relationships for enterprise accounts, drive adoption and renewals, design success plans and SBRs with clear KPIs, coordinate cross-functional teams to resolve escalations, surface customer feedback, identify expansion opportunities, and communicate product value to executive stakeholders to maximize retention and business outcomes.

Own sponsor relationships end-to-end, translate Folia research into commercially usable deliverables, present client-facing results, partner with research and commercial teams, and drive renewals and account expansion while ensuring scientific credibility across multiple sponsor programs.