Top Senior Customer Success Jobs in Boston, MA

As a Customer Success Engineer, you'll drive adoption and satisfaction for enterprise customers using Deepgram's voice AI technology, fostering strong relationships and aligning technical solutions with business objectives.

Manage a portfolio of SMB restaurant customers (Mandarin-speaking focus), drive adoption and retention of Toast products, deliver virtual meetings and demos, resolve technical and operational issues, leverage data to recommend product solutions, and participate in churn-saves and revenue retention conversations.

Lead the post-sales technical relationship for Rubrik Agent Cloud: onboard, deploy, operationalize, and drive adoption. Lead deployments, validate features with customers, create success plans and enablement materials, train PS/Support, and act as the senior technical escalation and field SME to transition customers from incubation to scale.

Manage relationships with enterprise travel clients, driving retention and growth. Collaborate with sales and operations, ensuring clients maximize Flywire's payment solutions.

Lead strategy and execution for enterprise demand customer success and distribution partners. Manage a team to ensure private marketplaces drive engagement, conversions, and long-term growth. Partner with Product, Marketing, and Sales to expand footprints, build CS playbooks, onboard enterprise customers, and translate audience engagement data into ROI-driven growth opportunities.

As a Client Success Lead, manage merchant relationships, drive revenue growth, and optimize performance through cross-functional collaboration and contract management.

Senior individual contributor managing strategic health system accounts to drive adoption, value realization, and executive-level partnerships across the UpToDate portfolio. Develops and executes success and account plans, leads executive engagement, drives cross-functional coordination, identifies expansion opportunities, and mentors Customer Success team members. Measures outcomes, mitigates risks, and advocates customer needs to Product, Sales, and Clinical teams.

Manage post-sale customer lifecycle for industrial accounts: onboard, drive adoption, quantify ROI, run business reviews, mitigate churn, and grow revenue through upsell and expansion while partnering with engineering, quality, and operations teams.

Own strategic customer relationships to ensure successful onboarding, campaign delivery, and retention. Act as product expert and trusted advisor, use data to optimize campaigns, collaborate cross-functionally, and build scalable CS processes to drive expansion and reduce churn.

Manage relationships for enterprise bank, credit union, and fintech clients. Onboard customers, provide dashboard training, establish business goals, share performance insights, drive renewals, and consult on fraud solutions. Collaborate cross-functionally with Sales, Data Science, Product, and Engineering to maximize customer success and adoption.

Manage strategic bank, credit union, and fintech accounts to drive adoption, onboarding, and product-driven fraud mitigation. Provide consultative guidance, set business goals, run trainings, share performance data, collaborate cross-functionally, support renewals, and travel to clients as needed.

Manage strategic, high-value enterprise accounts to maximize Net Dollar Retention by driving product adoption, upsell/cross-sell, and reducing churn. Provide analytics and BI expertise, create success plans, advocate product needs to engineering, and deliver trainings and workshops to increase engagement and value realization.

Administer, optimize, and support Recorded Future's Gainsight platform: configure rules, health scores, CTAs, playbooks, journeys, reports and automations; lead enhancement projects; manage support queues; partner cross-functionally to translate business requirements into scalable solutions and maintain documentation, testing, and governance.

Drive product adoption, retention, and growth for strategic accounts by developing/executing account plans, delivering data-driven business reviews, diagnosing adoption gaps, prescribing consultative solutions, managing renewal risk, and acting as a trusted advisor to executive stakeholders.

Lead a regional Customer Success team to drive customer retention, adoption, and expansion of AutoStore solutions. Own strategic customer relationships, coach and develop managers, coordinate cross-functional efforts, monitor success metrics, and drive operational improvements to maximize customer value and lifetime revenue.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.

Own a book of strategic B2B SaaS customers to drive product adoption, retention, renewals, and expansion. Act as trusted advisor to executives, manage escalations, forecast renewal/expansion outcomes, identify growth opportunities, and collaborate across Sales, Product, and Support to improve customer ROI and outcomes.

The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.

Lead a multi-manager Customer Success organization for Telco, Media & Gaming, set strategy and rhythms of business, coach managers, own executive customer relationships, drive cloud and AI consumption (Azure, Copilot, Data & AI, Fabric), mitigate delivery risks, and deliver measurable value, retention, and consumption growth across strategic accounts.

Lead and scale Customer Success across North America for Kainos' Workday products. Drive retention, adoption, value realization, and GRR through structured success planning, executive engagement, and renewal readiness. Build and develop a distributed CSM team, implement playbooks and health frameworks, leverage data and AI-enabled automation to prioritize actions, and partner cross-functionally to improve reporting, forecasting, and customer advocacy.

Own a book of business and manage the full customer lifecycle (onboarding, adoption, expansion, renewals). Drive retention, growth, and satisfaction through executive QBRs, data-driven insights, success plans, and cross-functional collaboration with sales and product teams.

Own post-sales relationships for Fortune 500 clients, lead enterprise-scale implementations and HRIS/ATS integrations, develop executive success plans, train client teams, analyze and present ROI/KPIs, drive adoption and upsells, and represent customer needs to Product and engineering to ensure compliance and strategic impact.

Manage a portfolio of mid-market healthcare foodservice accounts, drive adoption and time-to-value, deliver consultative guidance, run optimization and business reviews, coordinate cross-functional handoffs, address escalation and PHI/SPI-related issues, and identify growth opportunities through strategic client relationships.

Own end-to-end client relationships for a book of B2B SaaS customers: drive adoption, engagement, retention, and expansion of AI-powered contract drafting tools. Lead onboarding, training, large-scale rollouts, and translate customer feedback into product improvements while designing scalable CS processes and tracking health metrics to demonstrate value.

Serve as trusted advisor for global enterprise customers, lead post-sale adoption and success planning, drive retention and expansion, manage executive engagement and business reviews, mitigate risks, collaborate with Sales and Customer Engineering, use adoption data to measure ROI, and prioritize in-person customer engagement and travel up to 25%.