Top Senior Customer Success Jobs in Boston, MA

The role involves engaging with major clients to enhance their use of IoT products, ensuring safety and efficiency in operations, and collaborating with internal teams to drive customer success.

Lead Client Success Operations, designing processes and tools for onboarding and client support, optimize workflows, and develop training programs. Drive data insights and build operational reports for performance tracking.

The Lead Customer Engagement Manager will oversee customer outcomes, driving adoption and retention by guiding life sciences clients in using healthcare data analytics for their business needs.

The Senior Program Manager will lead strategic programs in Customer Success, focusing on operational improvements and enhancing the customer experience through effective management and collaboration with stakeholders.

As a Senior Customer Success Manager, you'll partner with Federal/Military customers to ensure effective onboarding, train clients, set strategies, and measure success while collaborating with professional services and support teams.

The Senior Customer Success Quality Analyst will drive quality improvements and compliance in customer interactions, leveraging data analysis and industry best practices to enhance team productivity and customer outcomes.

Lead and scale an enterprise Customer Success team for high-touch SaaS customers. Build CS processes, drive retention and expansion, manage escalations, collaborate cross-functionally, monitor performance metrics, and use data to improve outcomes for strategic accounts.

The role involves leading the Customer Success team, enhancing customer engagement strategies, and driving value realization for mid-market customers while fostering an inclusive team culture.

Own the customer lifecycle for strategic accounts: onboard, drive adoption, manage renewals, build C-level relationships, measure customer health, execute success plans with Sales, and facilitate reviews, trainings, and demos.

The Manager, AI Outcomes is responsible for leading a team to ensure customer success in adopting Glean's AI solutions, develop adoption playbooks, engage with stakeholders, and measure ROI and user transformation.

As a Senior Customer Success Manager, lead customer relationships, ensure product optimization, onboard new clients, provide support, and drive user engagement to maximize value from Yes Energy's products and services.

The role focuses on managing customer success post-implementation, ensuring adoption of the platform, facilitating engagement, and identifying expansion opportunities while collaborating with cross-functional teams.

The Senior Director of Client Success will lead a team ensuring clients maximize their investment, develop relationships, and achieve business outcomes.

The Manager of Customer Success will lead a team of CSMs, manage a portfolio of clients, drive customer adoption, achieve retention goals, and collaborate across functions to enhance customer satisfaction and revenue growth.

The Customer Success Manager will enhance client relationships, support product adoption, and analyze client usage to ensure satisfaction and success metrics are achieved, guiding clients through implementation and ongoing engagement.

The Senior Director of Public Sector Customer Success will lead a team to enhance customer experience, drive product adoption, and improve retention for public sector clients, ensuring alignment with GitLab's strategic objectives.

The Customer Success Manager will enhance the customer journey for public sector clients, focusing on privacy protection, collaboration with various teams, and fostering product adoption and retention.

Lead and develop a team of Customer Success Managers, ensuring exceptional service delivery, coaching, and managing performance while driving customer satisfaction and engagement with technology solutions.

The Customer Success Manager will manage customer onboarding, support, and success while building relationships and collaborating with multiple teams to drive product adoption.

The Senior Customer Success Consultant will strategize solutions for clients, ensuring compliance with regulations, enhancing user satisfaction, and driving revenue through strategic engagements.

As a Customer Success Senior Manager in Life Sciences, you will partner with enterprise customers to maximize their Salesforce investment, ensuring effective use of solutions and resolving incidents. You will leverage technical knowledge and customer relationships to enhance business outcomes and drive success metrics.

The Senior Customer Success Manager manages enterprise customers, ensuring product adoption, building relationships, and driving business outcomes through data analysis and customer advocacy.

Lead post-sales for enterprise healthcare clients, build client success infrastructure (dashboards, SOPs, reporting), drive renewals and expansions, partner with Product/Sales/Clinical, and establish a Client Advisory Board to scale operations and commercial footprint.

The SVP will lead Customer Success for Marketing Cloud, driving customer value through adoption, support operations, onboarding, and feedback integration. They will oversee a high-performing team and ensure successful client engagement.

The Senior Customer Success Manager will own customer relationships, drive adoption and retention in a SaaS environment, and manage renewals and expansions while collaborating cross-functionally.