Top Senior Level Customer Success Jobs in Boston, MA

The Customer Success Manager builds relationships with customers, drives value realization, achieves retention goals, and ensures effective adoption of solutions.

The Sr. Patient Experience Manager leads support teams, focusing on patient advocacy, operational excellence, and enhancing the patient journey, particularly in complaints and grievances.

The Senior Advisor of Member Services builds strong relationships with members, offers strategic guidance, analyzes data insights, and drives member success in utilizing healthcare solutions effectively.

The Customer Service Manager will oversee internal support teams, drive operational improvements, manage performance metrics, and lead talent development in alignment with company goals.

Lead and drive the customer success organization at Wasabi, focusing on customer retention, expansion, and satisfaction through comprehensive strategy and cross-functional collaboration.

Lead a global team of Support Engineers, define support strategies, drive customer satisfaction and engagement, and mentor team members.

As Director of Customer Success, you will lead a team of Customer Success Managers, drive customer engagement and satisfaction, grow revenue, and ensure strong retention rates.

Lead the Customer Experience team to enhance user satisfaction, manage agent performance, and drive operational excellence through insights and process improvements.

As a Sr. Strategic Solutions Advisor, you will drive product adoption, manage executive engagements, develop training programs, and ensure account success for Fortune 500 customers.

As a Solutions Architect at Drata, you will utilize technical expertise to support customer success by ensuring effective platform implementation and integration, enhancing customer understanding and self-sufficiency, and advocating for customer needs within the organization.