Top Senior Customer Success Jobs in Boston, MA

Lead advisor-facing revenue growth and retention by managing relationships, onboarding partners, optimizing campaigns with data-driven insights, coordinating cross-functional teams, overseeing operations, forecasting revenue, and mentoring staff.

The Customer Success Manager (EU) drives customer retention and value realization across European accounts through proactive engagement, relationship building, and collaboration with internal teams.

As a Senior Customer Success Manager, you will manage high-value accounts, drive adoption of solutions, ensure customer success, and advocate for customer needs, while collaborating with internal teams to improve services.

Serve as primary client advocate for a portfolio, developing strategic paid-media plans, monitoring campaign performance, delivering data-driven insights, leading onboarding, resolving issues, coordinating internal teams, and identifying upsell/cross-sell opportunities to drive client retention and growth.

Lead and operationalize cross-functional Customer Success programs to drive adoption, retention, and growth. Analyze customer and program data, establish success metrics and reporting, influence stakeholders, support enablement, and manage a small portfolio of medium-touch SaaS accounts to ensure value realization and coordinated execution with Sales and Professional Services.

Own strategic law-firm client relationships to drive adoption, retention, and growth. Lead change management and tailored adoption strategies, run business reviews, coordinate implementation/training/support/product teams, manage renewals and expansion, identify and mitigate churn risk, maintain account health and forecasting, and advocate customer needs internally to deliver measurable client outcomes and increased product utilization.

Own the entire post-sale client lifecycle: onboard customers, review AI-generated compliance documents, deliver updates from regulatory monitoring, run upsell campaigns, retain and expand accounts, and feed product feedback to the founder. Build processes and define client success at an early-stage SaaS startup.

Own post-sale relationships for enterprise customers, driving adoption of Avive’s hardware and software, conducting QBRs, managing renewals and escalations, leading onsite deployments, identifying expansion opportunities, and coordinating cross-functional resources to ensure operational readiness and account health.

Lead and coach a team of Customer Success Managers to drive customer retention, growth, and advocacy. Own executive relationship management, executive business reviews, QBRs, adoption and outcome-driven success strategies, cross-functional alignment with Sales, Professional Services, and Renewals, and data-driven insights to expand product usage and mitigate risk. Accountability for portfolio health, renewals forecasting, and driving customer advocacy.

Lead and develop a team of Customer Success Managers to drive adoption, retention, and expansion across enterprise accounts. Define success metrics and scalable engagement models, manage complex customer lifecycles, partner with Sales/Services/Renewals, and use data to reduce churn and deliver measurable business outcomes.

Post-sales technical expert driving adoption and measurable outcomes for GenAI applications. Guide onboarding, increase consumption, monitor customer health, deliver technical enablement and workshops, troubleshoot code/logs, advocate customer needs to product/engineering, and collaborate with account teams to ensure value realization and reduce churn.

Manage a portfolio of 20-40 enterprise manufacturing customers to drive retention, expansion, adoption, and ROI. Build multi-level customer relationships, create strategic success plans, lead multi-site rollouts, present data-driven insights to executives, own renewals and forecasting, and partner cross-functionally to influence product and ensure seamless outcomes.

The Senior Customer Success Manager will engage with enterprise retail clients to ensure successful onboarding, retention, and growth while managing relationships and acting as a product advocate.

Lead and develop a team of Customer Success Managers for SMB and mid-market accounts to drive retention, adoption, expansion, and advocacy. Define success strategies, playbooks, KPIs, and reporting; own renewals and collaborate with Sales, Product, and Solutions teams to identify expansion opportunities and resolve escalations. Build customer health metrics, feedback loops, and advocacy programs while optimizing team operations, resource allocation, and forecasting.

The Senior Customer Success Manager will lead customer relationships, drive engagement, provide actionable insights, and ensure client satisfaction with Similarweb's platform, focusing on achieving positive business outcomes.

Serve as trusted advisor to educators and district leaders to drive adoption, onboarding, renewals, and measurable student outcomes. Lead implementations, analyze usage and learning data to recommend strategies, foster long-term partnerships, collaborate cross-functionally to identify growth, and advocate customer feedback to shape products.

Manage strategic enterprise customer relationships to drive adoption, value realization, renewals, and expansion of Couchbase solutions. Lead onboarding, monitor usage and health, mitigate risks, coordinate cross-functional resolution, and act as customer advocate to Product, Engineering, and Sales.

Serve as primary post-sales relationship owner for federal customers, driving onboarding, adoption, and retention of HiddenLayer cybersecurity/AI solutions. Coordinate cross-functional teams, conduct business reviews, mitigate risks, capture customer feedback, and support renewals and expansion in complex federal environments.

Manage a portfolio of public sector customers as a trusted advisor, drive strategic adoption of the Docebo LMS, maximize ROI and renewals, identify upsell opportunities, simplify technical concepts for stakeholders, collaborate with Sales and Product, and handle escalations while traveling up to 25%.

Own and grow Assort's largest enterprise healthcare accounts by advising C-suite stakeholders, driving adoption and ROI of AI agents, diagnosing risks with data, coordinating cross-functional delivery, building scalable CSM playbooks, mentoring CSMs, and leading renewals and expansions. Travel to client sites up to 25%.

Lead and develop a team of Customer Success Managers to drive adoption, retention, and expansion. Establish scalable CS processes, monitor customer health, resolve escalations, and partner cross-functionally with Sales, Product, Support, and Implementations. Use data and customer insights to improve outcomes, support renewals and growth, and represent the voice of the customer to inform strategy and operational improvements.

Serve as trusted advisor for a portfolio of public-sector Workday clients. Own executive relationships, conduct executive business reviews, oversee engagement health, partner with delivery to mitigate risks, identify and pursue expansion opportunities, contribute to practice thought leadership, mentor client success staff, and represent Meridian at industry events.

Manage a portfolio of B2B SaaS customers as their primary contact to drive adoption, onboarding, migrations, engagement, and renewals. Deliver training, business reviews, issue resolution, and strategic expansion plans. Coordinate cross-functionally with sales, product, and support while reporting on customer health, usage metrics, and opportunities for upsell.

Manage a complex portfolio of strategic and enterprise clients across the full lifecycle from onboarding to renewal. Drive client satisfaction, retention, and growth through relationship management, strategic consultation, program monitoring, reporting, and multi-stakeholder coordination with health plans and partners. Support renewals, escalations, implementation, and analytics to demonstrate ROI and identify expansion opportunities.

Lead post-sales Customer Success to drive expansion revenue and yield optimization for publisher partners, reduce churn through technical excellence and operational standards, manage senior leaders, align cross-functional teams, and engage enterprise publishers through high-touch relationships.