Top Senior Customer Success Jobs in Boston, MA

The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.

Lead and grow Customer Success teams in LATAM: hire and coach managers and CSMs, own account relationships, drive renewals and expansion, manage escalations, maintain forecasts, and build high-performing teams to improve retention and revenue.

As a Customer Success Manager at Eve, you'll drive client success and growth, maximize product utilization, manage onboarding, and enhance client relationships while providing feedback for product evolution and implementing strategies for client retention and satisfaction.

As a Strategic Accounts Customer Success Manager, you will drive customer satisfaction for major clients, manage renewals and upsells, and collaborate internally to enhance product usage and improve customer experience.

Serve as the top escalation for complex database and cloud infrastructure issues, architect enterprise-grade database solutions, lead hands-on support across SQL/NoSQL systems, mentor engineers, run incident response, and partner with cross-functional teams to drive customer success, migrations, and platform improvements.

The Customer Success Manager will manage 50-100 accounts, drive growth, ensure onboarding, engage stakeholders, and identify expansion opportunities.

The role involves engaging with major clients to enhance their use of IoT products, ensuring safety and efficiency in operations, and collaborating with internal teams to drive customer success.

Lead Client Success Operations, designing processes and tools for onboarding and client support, optimize workflows, and develop training programs. Drive data insights and build operational reports for performance tracking.

The Lead Customer Engagement Manager will oversee customer outcomes, driving adoption and retention by guiding life sciences clients in using healthcare data analytics for their business needs.

The Senior Program Manager will lead strategic programs in Customer Success, focusing on operational improvements and enhancing the customer experience through effective management and collaboration with stakeholders.

Lead and scale an enterprise Customer Success team for high-touch SaaS customers. Build CS processes, drive retention and expansion, manage escalations, collaborate cross-functionally, monitor performance metrics, and use data to improve outcomes for strategic accounts.

Own the customer lifecycle for strategic accounts: onboard, drive adoption, manage renewals, build C-level relationships, measure customer health, execute success plans with Sales, and facilitate reviews, trainings, and demos.

Lead post-sales customer success for Juniper networking products, own high-priority incidents, replicate issues in lab, drive resolutions with engineering, run account reviews, contribute knowledge base content, and improve processes to increase customer satisfaction and reliability.

The Manager, AI Outcomes is responsible for leading a team to ensure customer success in adopting Glean's AI solutions, develop adoption playbooks, engage with stakeholders, and measure ROI and user transformation.

The Senior Client Success Manager is responsible for ensuring retention and growth of strategic customer accounts by driving revenue through upselling and renewals, while acting as a trusted advisor for key stakeholders.

As a Senior Customer Success Manager, lead customer relationships, ensure product optimization, onboard new clients, provide support, and drive user engagement to maximize value from Yes Energy's products and services.

The role focuses on managing customer success post-implementation, ensuring adoption of the platform, facilitating engagement, and identifying expansion opportunities while collaborating with cross-functional teams.

The Senior Director of Client Success will lead a team ensuring clients maximize their investment, develop relationships, and achieve business outcomes.

The Manager of Customer Success will lead a team of CSMs, manage a portfolio of clients, drive customer adoption, achieve retention goals, and collaborate across functions to enhance customer satisfaction and revenue growth.

The Customer Success Manager will enhance client relationships, support product adoption, and analyze client usage to ensure satisfaction and success metrics are achieved, guiding clients through implementation and ongoing engagement.

The Customer Success Manager will enhance the customer journey for public sector clients, focusing on privacy protection, collaboration with various teams, and fostering product adoption and retention.

Lead and develop a team of Customer Success Managers, ensuring exceptional service delivery, coaching, and managing performance while driving customer satisfaction and engagement with technology solutions.

The Customer Success Manager will manage customer onboarding, support, and success while building relationships and collaborating with multiple teams to drive product adoption.

The Senior Customer Success Consultant will strategize solutions for clients, ensuring compliance with regulations, enhancing user satisfaction, and driving revenue through strategic engagements.

As a Customer Success Senior Manager in Life Sciences, you will partner with enterprise customers to maximize their Salesforce investment, ensuring effective use of solutions and resolving incidents. You will leverage technical knowledge and customer relationships to enhance business outcomes and drive success metrics.