Top Senior Level Customer Success Jobs in Boston, MA

The role involves enhancing the Icertis CLM platform, leading teams, and managing client accounts. Responsibilities include driving AI capabilities, integrating systems, ensuring compliance, mentoring junior staff, and fostering collaboration within the team.

The Senior Director of Customer Support at Babylist will lead and scale customer support operations, balancing automation with human interactions to enhance user experiences. The role involves setting a vision, driving strategy, optimizing workflows, and leveraging data to influence decision-making while fostering cross-functional collaboration.

The Customer Success Manager at Benchling will advocate for customers in the biotechnology sector, utilizing data to drive insights, enhance product adoption, and ensure successful implementation of Benchling’s software. They will collaborate closely with sales, product, and professional services teams to develop strategies that improve customer engagement and satisfaction, while maintaining a deep understanding of clients' science and goals.

The Client Success Director at Flywire drives client relationships and transformations in healthcare payments, maximizing value through account management, upselling opportunities, and effective communication. Responsibilities include project leadership, implementation support, and client engagement to ensure customer success and satisfaction.

In the Senior Contract Specialist role, you will manage the contract lifecycle, ensure compliance with regulatory requirements, support legal intake requests, track performance metrics for the Legal and Compliance teams, and maintain compliance documentation. You will collaborate with various departments and facilitate compliance audits while reporting to Senior Counsel.

The Medical Affairs Client Lead is responsible for managing multiple projects, providing thought leadership, maintaining client relationships, and ensuring work product quality. This role involves significant client interaction, motivating project team members, and supporting the development of firm capabilities and offerings.

As the Senior Manager of Customer Success in Life Sciences, you will lead and develop a team of Customer Success Managers, focusing on driving Gross Dollar Retention (GDR) and customer satisfaction. Responsibilities include mentoring, account planning, monitoring KPIs, and staying informed on industry trends to enhance customer success initiatives.