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Top Senior Level Customer Success Jobs in Boston, MA

7 Days AgoSaved
Hybrid
Boston, MA
Senior level
Senior level
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
The Customer Journey Director will strategize, design, and execute customer journey processes, enhance retention and consumption, and collaborate across post-sales functions utilizing data analysis.
Top Skills: GainsightHubspotSalesforce
8 Days AgoSaved
Easy Apply
Hybrid
Boston, MA
Easy Apply
Senior level
Senior level
Artificial Intelligence • Machine Learning • Software
Lead mabl's global Customer Success Team, focusing on renewals, upsells, and client relationships while developing strategic plans and educating customers.
Top Skills: AILow-Code PlatformsSaaSTest Automation
Reposted 10 Days AgoSaved
Easy Apply
In-Office
Boston, MA
Easy Apply
Senior level
Senior level
Artificial Intelligence • Cloud • Healthtech • Software
The QA Lead will mentor a global team, ensure product quality, handle client issues, and collaborate with cross-functional teams.
Top Skills: Automation ToolsCypressDefect Tracking SystemsJIRAQa MethodologiesSeleniumTest Management Tools
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Reposted 10 Days AgoSaved
Hybrid
Boston, MA
Senior level
Senior level
eCommerce • Healthtech • Pet • Retail • Pharmaceutical
Design and develop blended learning content for Customer Service training at Chewy. Collaborate with SMEs, manage projects, and mentor junior team members.
Top Skills: AdaptAdobe After EffectsAdobe AnimateAdobe IllustratorAdobe PhotoshopAdobe PremiereArticulate RiseArticulate StorylineAsanaCamtasiaCSSElucidatEvolveHTMLJavaScriptJIRALearning Management SystemsMS OfficeSmartsheetVyondXapi
Reposted 11 Days AgoSaved
Easy Apply
In-Office
Boston, MA
Easy Apply
105K-105K
Senior level
105K-105K
Senior level
Cloud • Healthtech • Information Technology • Productivity • Software
The Customer Success Manager builds relationships with customers, drives value realization, achieves retention goals, and ensures effective adoption of solutions.
Top Skills: Crm SystemsMedical Device-Related TechnologiesQuality Management Systems
20 Days AgoSaved
Easy Apply
Hybrid
Boston, MA
Easy Apply
Senior level
Senior level
Enterprise Web • Hardware • Internet of Things • Software
Lead the Customer Success team in Life Sciences, manage customer accounts, drive digital transformation, and ensure client satisfaction and growth.
Top Skills: Business Information Technology SystemsSaaS
5 Hours AgoSaved
Easy Apply
Remote
Boston, MA
Easy Apply
98K-165K Annually
Senior level
98K-165K Annually
Senior level
Artificial Intelligence • Fintech • Hardware • Information Technology • Sales • Software • Transportation
As a Strategic Accounts Senior Customer Success Manager, you will manage key customer relationships, ensure product adoption, drive renewal, and identify upselling opportunities while advocating for customer needs.
Top Skills: Customer Relationship Management SoftwareEnterprise Software
Reposted 10 Hours AgoSaved
Easy Apply
Remote
Boston, MA
Easy Apply
73K-91K
Senior level
73K-91K
Senior level
Security • Software • Cybersecurity • Automation
As a Solutions Architect, you will provide technical guidance to customers, develop integrations, and improve their understanding of the Drata platform while advocating for their needs within the company.
Top Skills: AWSAzureBashGCPJavaScriptJSONPythonReactRest ApisShellTypescriptUnix
YesterdaySaved
Easy Apply
Remote or Hybrid
Boston, MA
Easy Apply
Senior level
Senior level
Artificial Intelligence • Big Data • Logistics • Machine Learning • Software • Transportation
As a Customer Success Manager, you'll build relationships with clients, ensuring satisfaction and retention while identifying upsell opportunities and achieving customer goals.
Top Skills: AISaaS
YesterdaySaved
Easy Apply
Remote
Boston, MA
Easy Apply
170K-260K
Senior level
170K-260K
Senior level
Healthtech • HR Tech • Software
As Sr. Director of Customer Success, you will lead a team to enhance client engagement, develop strategies for customer retention, and manage key client relationships to foster satisfaction and growth.
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