Top Senior Customer Success Jobs in Boston, MA

Leads client-facing implementation, onboarding, workflow optimization, adoption, training, and post-implementation success for eDiscovery Managed Services clients. Builds stakeholder relationships, drives self-sufficiency and value realization, maintains documentation, provides strategic guidance, and partners with project, delivery, sales, and account teams to support retention and growth.

Own a portfolio of banking and credit union clients, driving product adoption, renewals, retention, expansion, and executive engagement. Lead business reviews, success planning, escalations, and onsite client meetings while coordinating with Implementation, Support, Product, Engineering, and Marketing. Identify account risks and growth opportunities, communicate client feedback internally, and ensure customers achieve ongoing value from the digital banking platform.

Own post-sale relationships with large enterprise customers, driving adoption, measurable value, renewals, and expansion of AI workforce solutions. Define success metrics, lead business reviews, monitor account health, identify growth opportunities, and collaborate with engineers, deployment strategists, and sales on new workflows. Translate customer feedback into product improvements and create scalable onboarding playbooks and best practices.

Build and lead Frame’s post-sale customer success function from the ground up. Define customer journeys, onboarding, playbooks, health scoring, QBRs, and the CS technology stack. Own retention, renewals, expansion, adoption, and customer health metrics while managing executive relationships and escalations. Partner with Product, Sales, and Marketing, recruit and coach the CS team, and establish scalable processes that improve customer outcomes and reduce churn.

Leads strategic customer success for enterprise healthcare clients using risk adjustment, quality, and population health solutions. Owns client strategies, executive relationships, governance, adoption, retention, renewals, and expansion opportunities. Translates client needs into product and workflow recommendations, interprets performance data, coordinates cross-functional resolution, and ensures follow-through. Requires deep healthcare domain expertise, SaaS product fluency, strong analytical and communication skills, and 7+ years of relevant experience.

Own post-sales relationships for Fortune 500 clients, lead enterprise-scale implementations and HRIS/ATS integrations, develop executive success plans, train client teams, analyze and present ROI/KPIs, drive adoption and upsells, and represent customer needs to Product and engineering to ensure compliance and strategic impact.

Own the post-sale customer lifecycle for enterprise software customers by driving adoption, value realization, retention, and growth. Build executive relationships, develop customer success plans, coordinate cross-functional resources, resolve complex issues, communicate product value, and support renewals through metrics gathering, pricing, quoting, negotiation, and closure.

Lead and develop a team of 4–6 Customer Success Managers across EMEA and APAC. Coach renewals, churn prevention, expansions, forecasting, and account health management. Improve customer success processes, playbooks, onboarding, and documentation while maintaining accurate Salesforce and Planhat data. Partner with Sales, Support, CSE, and Product to drive retention and revenue outcomes. This fully remote role supports Commercial, Enterprise, and select Strategic customers.

Own strategic enterprise customer relationships for Prisma, serving as executive advisor and driving adoption, retention, expansion, and measurable business outcomes. Develop account and success plans, lead executive reviews, coordinate cross-functional initiatives, manage escalations, identify revenue opportunities, and influence product strategy through customer insights. The role also requires forecasting, customer health monitoring, consultative recommendations, and mentoring or process improvement within Customer Success.

Manage post-implementation relationships with 4–6 large global life sciences customers using Veeva Commercial Content and Medical Vault applications. Act as a trusted advisor to business decision makers and application owners, provide strategic guidance, optimize application usage, develop customer roadmaps, triage escalations, and coordinate with internal teams and customer networks to support business goals.

Manage post-implementation relationships with 4–6 large global customers using Veeva Quality applications. Act as a trusted advisor to decision makers and application owners, provide strategic guidance, optimize application usage, develop customer roadmaps, triage escalations, and coordinate with internal teams. The role requires substantial life sciences Quality experience, customer-facing consulting expertise, and travel up to 25%.

Manage 8–12 enterprise B2B SaaS accounts from late-stage sales through rollout, adoption, expansion, and renewal. Build executive and operational relationships, guide platform usage, coordinate multi-site implementations, track measurable outcomes, identify risks, and support retention and expansion. Partner cross-functionally with Sales, Implementation, Support, Product, Marketing, and Engineering. The role requires translating client safety and operational goals into platform strategies and measurable business value.

Leads the executive relationship and customer success strategy for a major healthcare enterprise customer. Owns value realization, governance, revenue cycle performance, executive business reviews, strategic planning, risk mitigation, and resolution of high-impact issues. Aligns cross-functional teams, translates operational and financial data into recommendations, and advances customer value through process improvement, analytics, automation, and technology. The role requires executive presence, deep healthcare revenue cycle expertise, and up to 50% domestic travel.

Owns a portfolio of enterprise SaaS customers, driving customer health, adoption, satisfaction, retention, renewals, and expansion. Manages stakeholder relationships, adoption and corrective action plans, issue resolution, quarterly business reviews, feature requests, and cross-functional improvements. Partners with account executives and success consultants while identifying upsell opportunities and ensuring customers realize product value.

Manage strategic CRM customers as a consultative advisor, helping them optimize Veeva investments, adopt product releases, improve governance, and drive organizational change. Responsibilities include stakeholder engagement, CRM capability demonstrations, customer data analysis, cross-functional collaboration, product feedback, and ongoing success ownership. Requires substantial Veeva CRM or CRM consulting experience, strong communication skills, and up to 15% travel.

Leads the global customer success organization, owning retention and expansion targets across enterprise and mid-market customers. Develops customer lifecycle, segmentation, forecasting, health analytics, AI tooling, and scalable engagement strategies. Partners with Sales, Marketing, and Revenue Operations to drive growth, advocacy, value realization, and customer outcomes. Hires, coaches, and develops teams while leading cross-functional change and continuous improvement initiatives across US and EMEA markets.

Own end-to-end client relationships for a book of B2B SaaS customers: drive adoption, engagement, retention, and expansion of AI-powered contract drafting tools. Lead onboarding, training, large-scale rollouts, and translate customer feedback into product improvements while designing scalable CS processes and tracking health metrics to demonstrate value.

Drive adoption, retention, and solution optimization across legal-industry client accounts. Monitor usage and engagement data, execute structured success plays, advise clients on product configuration and best practices, support post-deployment outcomes, and expand expertise across Intapp’s product suite. Act as a trusted advisor and internal customer advocate while identifying opportunities to improve client value.

Manage critical customer accounts throughout the lifecycle, driving onboarding, product adoption, value realization, renewals, retention, and revenue growth. Serve as the primary customer contact, resolve issues, deliver technical demonstrations and reports, maintain account data, develop success plans, analyze customer trends, collaborate cross-functionally, provide product feedback, and create customer success training materials.

Leads and scales a Customer Success organization, driving retention, renewals, expansion, customer lifetime value, and operational excellence. Responsibilities include coaching CSMs, developing customer journey processes and playbooks, monitoring account health, managing strategic accounts and escalations, conducting business reviews, and representing customer needs internally. The role partners cross-functionally with Sales, Product, Support, RevOps, Engineering, and Marketing while supporting complex healthcare, life sciences, and research customers.

Own strategic relationships with North American enterprise SaaS customers, driving adoption, retention, expansion, and measurable business outcomes. Develop success plans, guide workflow transformations, engage executive stakeholders, identify growth opportunities, mitigate churn, and partner with Sales, Product, Renewals, and Support. Advise customers on AI, integrations, analytics, and operational improvements while contributing playbooks, enablement, and best practices across the Customer Success organization.

Principal Customer Success Manager responsible for strategic relationships with complex enterprise customers, driving adoption, measurable outcomes, retention, and expansion. The role develops success plans, influences product direction, establishes Customer Success best practices, leads cross-functional initiatives, mentors CSMs, analyzes account health and churn risk, and supports renewals, upsells, and cross-sells. Requires executive communication, strategic account management, business acumen, and familiarity with Salesforce, Gainsight, or similar platforms.

Owns post-go-live relationships with health system customers, driving retention, adoption, measurable clinical and operational outcomes, executive business reviews, risk forecasting, and expansion into additional use cases. The role manages a named account portfolio, builds ROI cases, supports workflow change, and partners with Sales on commercial growth. It requires executive engagement with clinical, operational, and financial leaders and includes 25–40% travel.

Own enterprise customer relationships from implementation handoff through renewal and expansion. Drive retention, adoption, customer outcomes, executive alignment, risk mitigation, renewals, and commercial negotiations. Serve as a workflow consultant and product subject matter expert, lead onboarding and enablement, coordinate escalations, and communicate customer insights to Product, Engineering, Sales, and Support.

Manages strategic health plan payer accounts, client satisfaction, service delivery, project lifecycles, financial results, and account growth. Leads cross-functional initiatives, resolves escalated issues, monitors account health and analytics, identifies efficiency improvements, partners with sales on expansion opportunities, and supervises, coaches, and develops Client Success Managers and Delivery Specialists.