Top Senior Customer Success Jobs in Boston, MA

Manage strategic customer relationships to ensure long-term value, focusing on adoption, retention, and driving measurable outcomes while collaborating with various teams.

Lead end-to-end enterprise deployments of Workera's AI-powered platform, drive adoption and measurable ROI, advise executives on skills-driven workforce transformation, co-create assessments, translate skills data into executive-ready insights, and develop scalable AI-enabled Customer Success playbooks.

Lead and manage a team of Customer Success Managers to enhance customer retention and revenue through data-driven strategies and automation methods.

Lead customer success for revenue cycle management (RCM) across MSK/provider partners: onboard customers, manage third-party billing vendors, diagnose and remediate revenue leakage, guide front- and back-end RCM operations, produce monthly performance reports, translate RCM data into executive insights, and inform product through customer feedback.

The Principal Customer Success Manager ensures strategic customers achieve maximum value from Fullstory's products, overseeing a portfolio, driving product adoption, and collaborating with internal teams to enhance customer experience and growth.

Drive adoption and retention of Cognigy products for enterprise customers by identifying needs, coordinating implementations, engaging executives, defining success metrics, leading executive business reviews, crafting proposals, and collaborating with sales and technical teams to deliver ROI and expansion.

The Manager of Clinical Customer Success leads the nursing team, ensuring excellent clinical support, customer engagement, and value delivery post-implementation, while collaborating cross-functionally to enhance customer experiences and outcomes.

The Account Manager will manage relationships with clients, ensuring exceptional service and support, addressing issues, and providing tailored solutions. Responsibilities include operational management, reporting, customer feedback relay, and driving client retention and satisfaction.

The Customer Success Manager will collaborate with customers and internal teams to enhance lending processes, drive success metrics, and build strong customer relationships to unlock value from Blend's platform.

The Customer Success Manager at Omada Health will manage relationships with Enterprise customers, delivering onboarding, implementation, renewals, and identifying upsell opportunities while collaborating with various teams to ensure client satisfaction.

As a Senior Customer Success Manager, lead customer relationships, ensure product optimization, onboard new clients, provide support, and drive user engagement to maximize value from Yes Energy's products and services.

The role focuses on managing customer success post-implementation, ensuring adoption of the platform, facilitating engagement, and identifying expansion opportunities while collaborating with cross-functional teams.

As a Customer Success Executive, you will implement AI solutions in healthcare systems, ensuring strong adoption, measurable outcomes, and collaborating closely with clinical and operational teams.

As a Customer Success Director at Neuron7.ai, you will lead customer onboarding, integration of CRM systems, and advocate for customer needs while ensuring contract renewals and upselling Neuron7 products.

Lead customer success for a dedicated portfolio, managing teams, driving retention and growth strategies, and fostering customer relationships.

The Customer Success Manager at AlayaCare manages strategic plans for large customers, enhancing retention and adoption of the SaaS platform, while ensuring client satisfaction and ROI. Responsibilities include relationship management, stakeholder updates, addressing customer issues, and driving account growth through upselling.

The Senior Client Success Manager will drive product adoption, revenue growth, and client satisfaction while collaborating with cross-functional teams and clients.

You will lead and build the Customer Success team, manage renewals and expansions for accounts, and enhance customer relations and metrics. Your role includes pipeline generation, client conversations, and operational oversight.

The Strategic Client Success Executive is responsible for client retention, satisfaction, and growth by building strong partnerships, managing contracts, and aligning solutions to client needs in the healthcare technology sector.

The Vice President of Customer Success will lead the client success organization, focusing on retention, growth, and measurable outcomes through strategic execution and team development.

The Senior Customer Success Manager builds strategic customer relationships, ensuring satisfaction and retention while driving product adoption and value. They serve as the main contact for key customers, addressing their needs and advocating for organizational improvements based on customer feedback.

The Manager of Customer Success will lead a team of CSMs, manage a portfolio of clients, drive customer adoption, achieve retention goals, and collaborate across functions to enhance customer satisfaction and revenue growth.

The Customer Success Manager will enhance client relationships, support product adoption, and analyze client usage to ensure satisfaction and success metrics are achieved, guiding clients through implementation and ongoing engagement.

The Director of Technical Success leads a team of Technical Success Managers, ensuring effective adoption and expansion of GenAI applications, aligning delivery with business outcomes, and driving customer value.

As an Enterprise Customer Success Manager, you'll drive AI platform adoption in K-12 districts, manage strategic accounts, and ensure educational success by expanding customer relationships and improving retention.