Top Senior Customer Success Jobs in Boston, MA

The Customer Success Manager will enhance client relationships, support product adoption, and analyze client usage to ensure satisfaction and success metrics are achieved, guiding clients through implementation and ongoing engagement.

The Director of Technical Success leads a team of Technical Success Managers, ensuring effective adoption and expansion of GenAI applications, aligning delivery with business outcomes, and driving customer value.

As an Enterprise Customer Success Manager, you'll drive AI platform adoption in K-12 districts, manage strategic accounts, and ensure educational success by expanding customer relationships and improving retention.

The Technical Success Manager ensures customers maximize value from DataRobot's AI applications by driving adoption, monitoring usage, and providing training and enablement sessions to increase business impact.

Lead pharma manufacturer client relationships, drive program launches and improvements, analyze performance using data-driven insights, upsell services, and coordinate cross-functionally to achieve revenue and market-share goals for an eight-figure portfolio.

As a Lead CSM, you will manage strategic accounts, drive product adoption, foster customer relationships, and execute growth strategies by collaborating with internal teams.

The Principal Customer Success Manager oversees enterprise customer relationships, ensuring successful adoption of Couchbase solutions through onboarding, value realization, and account growth. They collaborate with cross-functional teams, address customer risks, and advocate internally for client needs.

The Client Success Manager ensures customer satisfaction and long-term relationships by providing strategic guidance, identifying growth opportunities, and managing client needs and expectations within the Experian solutions framework.

The Customer Success Manager will lead relationships with high-growth startups, ensuring product and service value, driving customer success, and managing renewals while improving customer experience operations.

Lead and scale Arcadia's Customer Success organization, define and operationalize top-tier engagement models, drive strategic outcomes for enterprise accounts, establish operating rigor and cross-functional alignment, and personally manage strategic customers to ensure retention and expansion.

Independently manage enterprise and mid-market accounts to drive adoption, retention, and value. Lead success planning, QBRs/EBRs, monitor account health, mitigate risks, resolve escalations, and collaborate cross-functionally to influence renewals and expansion.

Lead a team managing a high-volume customer portfolio to drive adoption, retention, and expansion using AI-enabled workflows. Mentor CSMs, define churn analysis and re-engagement strategies, ensure CRM hygiene, surface product insights to leadership, and continuously optimize processes for scalable impact.

The Senior Manager, Customer Success will manage customer relationships, drive solutions, and ensure client success in health tech implementations.

Lead and scale a Customer Success organization for enterprise B2B customers: manage and coach CSMs, define engagement models, drive strategic outcomes, establish operating rhythms, partner cross-functionally, and personally manage strategic accounts to ensure retention, expansion, and measurable customer value.

Serve as primary customer contact to onboard, drive adoption, and ensure customer success for SaaS security products. Build executive relationships, maintain success plans and health scores, coordinate with Sales, Product, and Professional Services, and drive renewals, upsell and cross-sell opportunities while escalating risks and ensuring high customer satisfaction.

Serve as trusted advisor to high-profile revenue cycle clients to drive retention, product adoption, and operational success. Develop client success plans, conduct reviews and touchpoints, mentor CSMs, lead process improvements, manage software upgrades, and travel up to 10-15% for client meetings.

As Director of Client Success, you will drive client satisfaction, retention, and growth through strategic planning, operational excellence, and strong client advocacy, leading a team to implement best practices and educational content.

As a Client Success Director, you will manage key client accounts, ensuring satisfaction and growth through strategic relationship building and effective collaboration with internal teams.

Drive long-term customer success and adoption for Monograph's SaaS platform by owning post-onboarding lifecycle, mentoring junior CSMs, executing expansion and retention plays, and partnering with Product, Sales, and Renewals to maximize customer value and product utilization.

Lead enterprise adoption of Credo AI's Governance Platform, manage customer lifecycle from onboarding to renewal, define and execute success plans, drive platform adoption and retention, coordinate cross-functional teams, and ensure customers achieve measurable governance outcomes and long-term value.

Own end-to-end customer lifecycle for a portfolio of enterprise customers: drive adoption, value realization, renewals, expansions, and advocacy. Prepare renewal strategy and materials, manage risk, collaborate cross-functionally, deliver executive value reviews, use data to monitor customer health, and support product adoption and release readiness.

Serve as primary customer advocate for enterprise accounts, driving value realization, adoption, renewals and expansion. Build executive relationships, deliver business reviews, create success plans, triage issues with cross-functional teams, and recommend product improvements to maximize ROI and retention.

Own retention, renewals, expansion, and value realization for higher-education clients. Build executive relationships, lead strategic reviews, forecast and negotiate renewals, identify upsell opportunities, drive product adoption, translate feedback into product insights, maintain CRM, and represent eRezLife at industry events.

The Senior Technical Account Manager will lead AI workflow implementations, manage customer relationships, monitor performance, and drive adoption through training and support.

Lead and scale an outcome-driven Customer Success organization: define customer journeys, drive retention and expansion, partner with Sales/Product/Implementation, build forecasting and account planning, translate feedback into product recommendations, recruit and develop CS team, and leverage tooling and automation to improve efficiency and customer value.