Top Senior Customer Success Jobs in Boston, MA

The Senior Customer Success Manager will lead customer engagement initiatives, develop training sessions, analyze customer data, and foster strong relationships with clients to ensure high satisfaction and product adoption.

The Senior Customer Success Manager at Drata will lead strategic customer relationships, ensure compliance program success, and drive measurable business outcomes while guiding customers through complex frameworks.

The Sr. Director of Global Customer Success will lead customer success initiatives, enhance customer satisfaction, and grow revenue by optimizing customer journeys and managing a high-performance team.

The Senior Client Success Manager is responsible for ensuring retention and growth of strategic customer accounts by driving revenue through upselling and renewals, while acting as a trusted advisor for key stakeholders.

The Manager, AI Outcomes is responsible for leading a team to ensure customer success in adopting Glean's AI solutions, develop adoption playbooks, engage with stakeholders, and measure ROI and user transformation.

The Customer Success Manager will ensure long-term customer satisfaction and retention by managing strategic accounts, addressing customer needs, and fostering strong relationships, while also identifying upsell opportunities and providing product feedback.

The Senior Technical Customer Success Manager will oversee technical relationships with OEM partners, guiding implementation and integration of n8n's systems into their applications, and providing strategic advice on product and architecture decisions.

The Senior Customer Success Manager will oversee strategic e-commerce accounts, manage renewals and expansions, lead commercial negotiations, and build account plans. They will ensure strong customer relationships and drive retention and growth within their portfolio.

The role focuses on managing customer success post-implementation, ensuring adoption of the platform, facilitating engagement, and identifying expansion opportunities while collaborating with cross-functional teams.

Manage enterprise customer relationships, ensuring successful robotics deployment, aligning outcomes with business goals, and driving account growth through effective communication and cross-functional coordination.

The Senior Customer Success Manager will build long-term relationships with clients, drive platform engagement, provide insights, and address churn risks to enhance customer experience.

Client Success Managers serve as the main contact for clients, ensuring satisfaction and alignment of needs, operating in a cloud-based environment, and providing analytical support to drive value from MedInsight's products.

The 3PL Client Success Senior Manager oversees distribution processes for prescription goods, manages 3PL performance, and ensures compliance and customer satisfaction within a specialty-focused operational framework.

The Customer Success Manager will manage customer relationships, ensuring satisfaction, driving account growth, and delivering value through Lumafield's advanced manufacturing solutions.

Manage and drive success for a portfolio of up to 35 customer accounts in the healthcare sector, ensuring value realization and customer satisfaction.

The Director of Client Success is responsible for building customer relationships, ensuring satisfaction, managing expectations, and leading a team of Client Success Managers to improve client experience and operational excellence.

Lead and scale the PBM Client Success team to drive retention, renewal, upsell, and client satisfaction. Build PBM-specific strategy, playbooks, processes, and KPIs; oversee escalations and executive relationships; partner cross-functionally on product, implementation, and analytics; manage onboarding, training, and team performance.

Manage a book of Mid-Market and Strategic customers to drive onboarding, adoption, retention, and expansion. Build tailored success plans, refine the customer journey and segmentation, present complex data clearly, and partner with product and cross-functional teams to incorporate customer feedback.

The Director of Client Success will oversee client experiences for high-value law firms, leading a team of Client Success Managers and driving retention, revenue growth, and client satisfaction through strategic and operational excellence.

The Senior Director of Customer Success will lead a team, focusing on customer outcomes, defining strategy, and fostering collaboration for retention and growth.

Manage long-term success for ServiceTitan's largest customers, focusing on product adoption, account management, and enhancing customer satisfaction. You'll coach users and develop strong partnerships with client management.

The Customer Success Manager will manage customer onboarding, support, and success while building relationships and collaborating with multiple teams to drive product adoption.

The Principal Customer Success Manager will oversee key enterprise accounts, ensuring client satisfaction, driving revenue growth, and collaborating with cross-functional teams to deliver optimal outcomes.

The Customer Success Manager at Delinea manages Enterprise accounts, drives product adoption, and ensures customer value by building strong relationships and tracking success metrics.

The Senior Customer Success Manager will manage commercial accounts, drive product adoption, ensure positive customer experiences, and align on renewals for growth.