Top Senior Customer Success Jobs in Boston, MA

Lead post-sales customer success for Juniper networking products, own high-priority incidents, replicate issues in lab, drive resolutions with engineering, run account reviews, contribute knowledge base content, and improve processes to increase customer satisfaction and reliability.

The Customer Success Manager will manage customer relationships, drive product adoption, gather insights, and support clients in a SaaS environment, focusing on financial services.

The Senior Enterprise Customer Success Manager will manage strategic relationships with enterprise customers, focusing on compliance frameworks and driving measurable outcomes and growth.

Lead and mentor a team of Customer Success Managers to drive customer satisfaction, retention, and product adoption, while managing strategic accounts and processes.

The Director of Customer Success leads enterprise bank and credit union accounts, focusing on customer relationship management, growth, and satisfaction while mentoring a team and collaborating with Product and Engineering.

The Client Success Director manages key client relationships, ensure client satisfaction, and collaborates with teams to enhance service delivery in the healthcare sector.

The Customer Success Manager leads efforts to enhance customer satisfaction and retention, utilizing data analytics and cross-functional collaboration to reduce churn and improve engagement across various customer segments.

Manage a ~40–50 account portfolio to drive adoption, retention, renewals, and expansion. Deliver executive-level reviews, coordinate cross-functional support, monitor product usage and account health, provide data-driven insights, and act as primary customer escalation and advocate for product and service improvements.

As a Senior Customer Success Engineer, you will lead customer deployments, monitor system health, and drive solution adoption to optimize security value for strategic accounts.

The Senior Customer Success Manager will engage with enterprise retail clients to ensure successful onboarding, retention, and growth while managing relationships and acting as a product advocate.

Lead and scale an enterprise Customer Success team for high-touch SaaS customers. Build CS processes, drive retention and expansion, manage escalations, collaborate cross-functionally, monitor performance metrics, and use data to improve outcomes for strategic accounts.

Own and grow strategic partner relationships, align cross-functional teams for deployments, lead executive engagement and QBRs, define KPIs, support market rollouts, and translate partner feedback into product and operational improvements to drive retention and revenue.

The Senior Enterprise Customer Success Manager at Drata will manage executive relationships, drive outcomes in compliance programs, and align product capabilities with customer growth and security.

The Customer Success Manager ensures client goals are met through effective product adoption and support, providing training and managing relationships with stakeholders.

Manage and grow strategic enterprise SaaS accounts for Bynder by driving adoption, delivering measurable ROI, owning success and renewal plans, mapping stakeholders, collaborating on account strategy, and representing customer feedback to product and partner teams to increase retention and expansion.

The Sr. Director of Global Customer Success will lead customer success initiatives, enhance customer satisfaction, and grow revenue by optimizing customer journeys and managing a high-performance team.

Lead and scale a high-performing Customer Success team, build relationships with key stakeholders, and drive customer retention and advocacy through operational improvements.

The Senior Customer Success Manager oversees enterprise customer success, driving renewals, value realization, and executive engagement while managing complex accounts.

Lead and scale the customer success organization, managing customer lifecycle, driving ARR expansion, and fostering a data-driven culture.

Own post-sales customer experience for enterprise and developer customers: onboarding, adoption, retention, renewals, expansion, executive alignment, product feedback loops, customer health scoring, playbook development, and advocacy.

Manage and execute advertising campaigns for enterprise clients, focusing on profitability and growth through strategic planning and analysis of campaign performance. Collaborate with teams to optimize use of CommerceIQ's platform.

The Manager, Client Success will drive long-term client success by managing relationships, enhancing product adoption, and leading retention and expansion initiatives across significant client portfolios.

The Sr. Customer Success Manager is responsible for ensuring customer satisfaction through relationship management, operational oversight, and driving financial growth in pharmacy services.

The Customer Success Manager oversees customer relationships post-implementation, ensuring satisfaction and measurable outcomes from managed services. Key responsibilities include service delivery oversight, driving customer retention and growth, and leveraging data for continuous improvement.

The Director of Customer Success will lead post-sale customer lifecycle management, focusing on onboarding, growth, and retention across enterprise segments while managing a Customer Success team and collaborating with cross-functional partners.