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Top Senior Customer Success Jobs in Boston, MA
Security • Software • Cybersecurity • Automation
Lead and scale an enterprise Customer Success team for high-touch SaaS customers. Build CS processes, drive retention and expansion, manage escalations, collaborate cross-functionally, monitor performance metrics, and use data to improve outcomes for strategic accounts.
Artificial Intelligence • Automotive • Machine Learning • Transportation
Own and grow strategic partner relationships, align cross-functional teams for deployments, lead executive engagement and QBRs, define KPIs, support market rollouts, and translate partner feedback into product and operational improvements to drive retention and revenue.
Security • Software • Cybersecurity • Automation
The Senior Enterprise Customer Success Manager at Drata will manage executive relationships, drive outcomes in compliance programs, and align product capabilities with customer growth and security.
Top Skills:
CatalystJIRASalesforceSigma
Digital Media • Information Technology
The Customer Success Manager ensures client goals are met through effective product adoption and support, providing training and managing relationships with stakeholders.
Top Skills:
Ai-Powered PlatformsLms PlatformsMS OfficeSalesforceTableauWebexZendeskZoom
Cloud • Software
Manage and grow strategic enterprise SaaS accounts for Bynder by driving adoption, delivering measurable ROI, owning success and renewal plans, mapping stakeholders, collaborating on account strategy, and representing customer feedback to product and partner teams to increase retention and expansion.
Top Skills:
Ai ToolsCatalystCmsCreative ToolsDigital Asset Management (Dam)EcommercePimSalesforce
Fintech • Analytics
The Senior Customer Success Manager will lead customer engagement initiatives, develop training sessions, analyze customer data, and foster strong relationships with clients to ensure high satisfaction and product adoption.
Top Skills:
ChurnzeroMS OfficePower BISalesforce
Security • Software • Cybersecurity • Automation
The Senior Customer Success Manager at Drata will lead strategic customer relationships, ensure compliance program success, and drive measurable business outcomes while guiding customers through complex frameworks.
Top Skills:
CatalystJIRASalesforceSigma
Information Technology • Security • Software
The Sr. Director of Global Customer Success will lead customer success initiatives, enhance customer satisfaction, and grow revenue by optimizing customer journeys and managing a high-performance team.
Top Skills:
Application SecurityCloud DevelopmentDevOpsDevsecopsSaaS
AdTech • Digital Media • Marketing Tech • Social Media • Software
The Senior Client Success Manager is responsible for ensuring retention and growth of strategic customer accounts by driving revenue through upselling and renewals, while acting as a trusted advisor for key stakeholders.
Top Skills:
CRM
Artificial Intelligence • Software • Generative AI
The Manager, AI Outcomes is responsible for leading a team to ensure customer success in adopting Glean's AI solutions, develop adoption playbooks, engage with stakeholders, and measure ROI and user transformation.
Top Skills:
AICustomer SuccessData AnalyticsManagement ConsultingSaaS
Healthtech • Information Technology
The Customer Success Manager will ensure long-term customer satisfaction and retention by managing strategic accounts, addressing customer needs, and fostering strong relationships, while also identifying upsell opportunities and providing product feedback.
Top Skills:
Ai Tools (ChatgptGithub Copilot)Salesforce
Artificial Intelligence • Software • Automation
The Senior Technical Customer Success Manager will oversee technical relationships with OEM partners, guiding implementation and integration of n8n's systems into their applications, and providing strategic advice on product and architecture decisions.
Top Skills:
APIsJavaScriptTypescript
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Artificial Intelligence • Software
The Senior Customer Success Manager will oversee strategic e-commerce accounts, manage renewals and expansions, lead commercial negotiations, and build account plans. They will ensure strong customer relationships and drive retention and growth within their portfolio.
Top Skills:
ChurnzeroClariGainsightLookerSalesforceTableau
Software
The role focuses on managing customer success post-implementation, ensuring adoption of the platform, facilitating engagement, and identifying expansion opportunities while collaborating with cross-functional teams.
Artificial Intelligence • Software
Manage enterprise customer relationships, ensuring successful robotics deployment, aligning outcomes with business goals, and driving account growth through effective communication and cross-functional coordination.
Top Skills:
AutomationHardwareIotOperational TechnologyRobotics
Artificial Intelligence • Healthtech
As a Customer Success Executive, you will implement AI solutions in healthcare systems, ensuring strong adoption, measurable outcomes, and collaborating closely with clinical and operational teams.
Top Skills:
AIDigital HealthEnterprise Saas
Fintech • Machine Learning • Payments • Software • Financial Services
Manage the success of a portfolio of enterprise customers, ensuring satisfaction, retention, and onboarding. Collaborate cross-functionally, track metrics, and drive expansion.
Top Skills:
Bi ToolsExcelGoogle SuiteJIRALookerSalesforce
Information Technology • Consulting
The Senior Client Success Manager manages client relationships, oversees digital marketing campaigns, and ensures client retention by analyzing performance data and providing tailored marketing recommendations.
Top Skills:
CmsContent MarketingEmail MarketingGoogle AnalyticsPaid MediaSeoSocial MediaWordpress
Healthtech
Lead pharma manufacturer client relationships, drive program launches and improvements, analyze performance using data-driven insights, upsell services, and coordinate cross-functionally to achieve revenue and market-share goals for an eight-figure portfolio.
Reposted 21 Hours AgoSaved
Security • Cybersecurity
Independently manage enterprise and mid-market accounts to drive adoption, retention, and value. Lead success planning, QBRs/EBRs, monitor account health, mitigate risks, resolve escalations, and collaborate cross-functionally to influence renewals and expansion.
Top Skills:
Internet TechnologiesJIRANetworking TechnologiesSalesforce
Software
Serve as primary customer contact to onboard, drive adoption, and ensure customer success for SaaS security products. Build executive relationships, maintain success plans and health scores, coordinate with Sales, Product, and Professional Services, and drive renewals, upsell and cross-sell opportunities while escalating risks and ensuring high customer satisfaction.
Top Skills:
CybersecuritySaaS
Healthtech • Biotech
As a Customer Success Specialist, you will support customer success by managing communication, handling inquiries, and ensuring a high-quality experience while working closely with sales professionals.
Top Skills:
MS Office
Healthtech
This Customer Success Manager role focuses on strategic partnership with health system executives, improving patient outcomes through AI-driven insights, and driving account retention and growth.
Top Skills:
Ai ToolsChurnzeroGongLookerPendoSalesforce
Software
Manage a portfolio of strategic customers, drive adoption and growth, serve as a technical advisor, and collaborate cross-functionally to ensure customer success and satisfaction.
Top Skills:
APIsContent Management SystemsDigital Asset ManagementEcommerceMedia WorkflowsSaaSWeb Technologies
Marketing Tech
The Senior Customer Success Manager will build long-term relationships with clients, drive platform engagement, provide insights, and address churn risks to enhance customer experience.
Top Skills:
Digital Marketing
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Top Companies in Boston, MA Hiring Senior Customer Success Roles
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