Top Senior Customer Success Jobs in Boston, MA

The Customer Success Programs Manager will lead programmatic customer success initiatives, focusing on AI-powered customer engagement and measure impact through data. Responsibilities include building programs, running live engagements, and collaborating across teams to enhance effectiveness and drive customer outcomes.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.

Provide post-sales technical product expertise to public-sector customers to drive adoption of GitLab use cases (SCM, CI/CD, DevSecOps, Agile Planning). Deliver webinars, hands-on labs, workshops, and office hours in a pooled model; advise on architecture and implementation; collaborate with CSMs, AEs, and Renewals; create reusable enablement content and maintain specialty competency.

Lead customer success outcomes for an enterprise B2B SaaS portfolio: drive adoption, health, retention, renewals, and scaled success motions. Build operating models, playbooks, dashboards, and cross-functional processes; mentor the team and manage success-related projects and executive reporting.

Lead post-sale success for a portfolio of enterprise customers: drive adoption, retention, and expansion; own account health and renewals; engage executives; orchestrate AE/TAM/Product/Support; run EBRs; surface expansion opportunities; and shape CS playbooks as a founding team member.

The Customer Success Manager will build customer relationships, drive product adoption, deliver business reviews, and ensure retention, focusing on value realization and collaboration across teams.

Manage and develop a team of Customer Success Engineers, driving successful implementations and overseeing customer renewal outcomes. Establish onboarding playbooks, manage escalations, and influence product roadmap based on customer feedback.

As Customer Success Manager, you will manage customer relationships, driving satisfaction and retention while promoting business growth. Oversee customer initiatives and collaborate with internal teams to enhance fleet and energy solutions.

Lead and grow a team of Customer Success Managers, ensuring customers realize value from NodeZero while engaging with strategic customer relationships and driving expansion opportunities.

The Senior Customer Success Manager will lead customer relationships, ensuring retention and growth for Market Access customers, leveraging industry expertise and mentoring team members.

Serve as the primary customer contact for provider/payer clients, driving adoption of PointClickCare, identifying performance-improvement opportunities through data, building long-term account plans, coordinating client-to-client collaboration, delivering ROI narratives, and providing ongoing consultative support and training to maximize product value.

Lead post-onboarding customer journey across adoption, support, renewals and expansion. Manage and grow a remote account management and frontline support team, build AI-driven support stacks, drive retention and NPS metrics, partner with implementation and product, and own renewal/expansion playbooks.

Lead complex technical investigations and resolve high-impact client issues for a clinical AI SaaS product. Own ticket lifecycle, coordinate cross-functional teams, improve support processes and documentation, mentor junior analysts, and communicate clearly with clinical and operational stakeholders.

Serve as primary post-sales strategic partner for largest enterprise clients, driving AI Agent adoption, ROI, optimization, governance, renewals, and cross-functional advocacy to turn customers into champions.

Lead strategic enterprise customer relationships to drive adoption, ROI, renewals, and expansion. Build account plans and QBRs, forecast risk, manage onboarding and rollouts with technical partners, advocate product priorities, and advise CxOs. Require deep experience with marketing tech stacks and cross-functional collaboration to minimize churn and grow lifetime customer value.

Serve as trusted advisor for global enterprise customers, lead post-sale adoption and success planning, drive retention and expansion, manage executive engagement and business reviews, mitigate risks, collaborate with Sales and Customer Engineering, use adoption data to measure ROI, and prioritize in-person customer engagement and travel up to 25%.

The Global Customer Success Manager oversees the post-sale journey for strategic global accounts, focusing on customer adoption, retention, and business outcomes through collaboration with internal teams and stakeholders.

The Client Success Executive manages key client relationships, develops strategies for retention and growth, and leads client success initiatives while mentoring account managers and ensuring satisfaction.

Lead a portfolio of enterprise health system clients to drive implementation, adoption, and value realization of AI-powered clinical documentation. Build executive and clinical relationships, run governance and business reviews, coordinate cross-functional teams, monitor adoption and outcomes, advocate client needs to Product, and support renewals and account growth.

Lead global customer success enablement by designing, deploying, and measuring learning programs. Partner with CS leadership and cross-functional teams, deliver coaching and content, localize initiatives, and use data and evaluation frameworks to drive performance and readiness.

The Director of Customer Success will lead the West region, driving customer outcomes, commercial strategies, and team development while fostering executive relationships within enterprise accounts.

Own post-sales relationships for Fortune 500 clients, lead enterprise-scale implementations and HRIS/ATS integrations, develop executive success plans, train client teams, analyze and present ROI/KPIs, drive adoption and upsells, and represent customer needs to Product and engineering to ensure compliance and strategic impact.

Lead the Customer Success Enablement function to develop onboarding, adoption, expansion, and retention programs. Build and coach a high-performing enablement team, align cross-functional launch priorities, measure OKR-tied outcomes, run Gong call reviews, and create AI-assisted content and role-play certification to drive expansion ARR and retention.

Lead and develop a team of Customer Success Engineers to drive adoption, resilience, and measurable customer outcomes for Veeam Data Platform. Build scalable success practices (onboarding, success plans, health scoring, executive reviews), act as escalation for strategic accounts, partner cross-functionally, and improve team operations to reduce renewal risk and enable expansion.

Lead and mentor a team of 3–4 Account/Client Success Managers to ensure client satisfaction, resolve escalations, monitor KPIs (retention, SLA, turnaround), maintain accurate reporting (Clockify/Sheets), drive onboarding and retention strategies, implement process improvements, and coordinate cross-functionally with HR, Operations, and Technical teams.