Top Senior Customer Success Jobs in Boston, MA

Lead and mentor a team of Customer Success Managers, manage enterprise accounts focusing on renewal and expansion, and optimize client relationships and strategies to achieve KPIs.

The Head of Customer Success leads the customer lifecycle at ArcSite, improving onboarding, reducing churn, and ensuring customer satisfaction through strategic initiatives and cross-functional collaboration.

The Customer Success Manager will lead initiatives with federal agency customers, ensuring project success, client satisfaction, and alignment between teams. This role requires collaboration with internal leadership and managing contract administration.

The Customer Success Manager manages accounts to ensure customers achieve business outcomes, focusing on contract renewals and revenue expansion through technology adoption and data analysis.

Oversee a team of Customer Success Managers, drive customer satisfaction and value, implement processes, and manage team performance. Focus on coaching, strategic engagement, and KPI tracking to enhance customer outcomes.

The Senior Customer Success Manager is responsible for driving customer retention, optimizing product use, and enhancing customer engagement while collaborating with cross-functional teams.

The Manager of Customer Success leads a team focused on post-sales customer relationships, driving product adoption and retention while managing a portfolio of customers below $399K.

As an Enterprise Customer Success Manager, you'll partner with major clients to drive retention, monitor customer health, and identify growth opportunities. You'll manage strategic relationships, conduct business reviews, and enable value realization using data insights.

The Customer Success Manager will lead customer relationships, focusing on product adoption and retention while collaborating with teams to enhance user experience and drive value.

The Customer Success Manager will oversee Truv's enterprise clients, driving product adoption, managing implementations, and ensuring customer satisfaction to boost revenue and engagement.

The Senior Customer Success Manager will strengthen client relationships, drive utilization of products, and promote customer success through proactive engagement and data-driven insights.

The Strategic Customer Success Engineer will provide technical support and guidance, ensure product adoption, and foster relationships with enterprise clients.

The Senior Customer Success Manager will drive strategic success across enterprise accounts, ensuring onboarding, adoption, and expansion while developing customer relationships and providing product feedback.

Manage strategic customers, provide product knowledge, develop success plans, and drive customer outcomes while supporting their digitalization journey.

As a Senior Customer Success Manager at Talon.One, you'll build strong relationships, drive adoption, manage a portfolio of accounts, and collaborate with internal teams to enhance customer experiences and promote retention and growth.

As the Director of Customer Success for Enterprise Accounts, you will lead a national team, develop strategies for retention and growth, manage key accounts, and collaborate across departments to enhance customer value.

Manage long-term success of strategic accounts, enhance product adoption, analyze user engagement, and ensure customer satisfaction. Proactively manage multiple accounts while communicating effectively and solving problems.

Lead enterprise-scale SaaS deployments, manage implementations, guide customer success, track engagement metrics, and collaborate with cross-functional teams.

As a Senior Customer Success Engineer, you'll provide advanced technical support for Kubernetes and AI/ML workloads, helping customers scale using cutting-edge technologies.

Lead and develop a team of Customer Success Managers to manage complex accounts, drive revenue retention, and ensure customer success.

Manage long-term success of strategic accounts, create partnerships, analyze user engagement, provide training, and improve customer experience.

The Digital Customer Success Manager will enhance customer experience by driving product adoption, retention, and growth through data-driven strategies and cross-functional collaboration.

As a Technical Customer Success Manager, you will manage key customer relationships, drive value realization, ensure account renewals, and contribute to the customer success strategy, emphasizing cloud infrastructure and DevOps practices.

Lead a regional team within Customer Success Engineering, ensuring strategic alignment and operational excellence in customer engagement architectures. Drive collaboration, implement best practices, and support customers in maximizing Duck Creek's solutions value.

Lead Customer Success and Support teams to enhance customer retention, renewals, and satisfaction. Ensure scalable processes and manage escalations effectively.