Top Senior Customer Success Jobs in Boston, MA

Lead Client Success Operations, designing processes and tools for onboarding and client support, optimize workflows, and develop training programs. Drive data insights and build operational reports for performance tracking.

Lead post-sales customer success for Juniper networking products, own high-priority incidents, replicate issues in lab, drive resolutions with engineering, run account reviews, contribute knowledge base content, and improve processes to increase customer satisfaction and reliability.

Manage a ~40–50 account portfolio to drive adoption, retention, renewals, and expansion. Deliver executive-level reviews, coordinate cross-functional support, monitor product usage and account health, provide data-driven insights, and act as primary customer escalation and advocate for product and service improvements.

The Customer Success Architect drives customer lifecycle management by coordinating onboarding, implementation, and integration, ensuring successful adoption of the Veza platform while providing expertise in identity security.

The Senior Customer Success Manager will build customer relationships, drive adoption, handle escalations, and ensure long-term value for strategic customers.

The Enterprise Customer Success Manager will onboard clients, manage relationships, analyze fraud issues, and collaborate with teams to ensure customer success.

The Customer Success Manager focuses on managing client relationships, driving product adoption, supporting account plans, and ensuring customer satisfaction and retention.

The Sr. Customer Success Manager - Enterprise will drive customer adoption, renewals, and develop strategies for long-term customer value, while managing executive relationships and operationalizing processes for scale.

The Senior Customer Success Manager ensures customer success, manages enterprise accounts, drives customer satisfaction, and collaborates with sales to enhance value and retention.

Lead the Customer Success organization, driving adoption and retention through digital programs and AI while owning strategic customer relationships and team development.

The Customer Success Leader at OneSignal will drive customer engagement strategies, improve retention rates, develop the CSM team, and ensure high-quality customer experiences through effective management and operational improvements.

The Senior Customer Success Manager manages a portfolio of customers, ensuring their success and satisfaction with OneStream's services, while driving adoption and exploring upselling opportunities.

The Senior Enterprise Customer Success Manager ensures the success of enterprise customers by building relationships, driving product adoption, advocating for customer needs, and identifying growth opportunities through customer success plans and regular communication.

The Customer Success Manager will guide customers in implementing e-commerce solutions, build trusted relationships, analyze data for sales growth, and ensure exceptional service while overseeing customer journeys in a SaaS setting.

The Senior Customer Success Manager will manage complex government client relationships, ensuring compliance and alignment with agency mandates while driving customer success and long-term value.

Build and own EnFi's Customer Success and Growth motion: lead onboarding and activation for commercial lenders, drive adoption and measurable value, advocate customer needs into product, manage renewals and expansion, and create scalable playbooks and metrics while hiring and mentoring the future CS team.

Own and grow strategic partner relationships, align cross-functional teams for deployments, lead executive engagement and QBRs, define KPIs, support market rollouts, and translate partner feedback into product and operational improvements to drive retention and revenue.

Primary owner of large, complex health plan accounts; build trusted relationships, manage escalations, coordinate cross‑functional teams to resolve issues, drive retention, identify expansion opportunities, and protect recurring revenue.

The Senior Customer Success Manager drives adoption, retention, and growth for multi-office brokerage partners, using data and cross-functional collaboration to enhance customer value and outcomes.

The Customer Success Manager will build client relationships, drive customer ROI, manage contract renewals, act as a product advisor, and ensure strategic customer success and satisfaction.

The Customer Success Manager will build client relationships, drive customer ROI, manage account renewals, provide strategic advisory, and represent the voice of the customer while collaborating with internal teams.

As a Customer Success Manager, you'll build relationships with clients, drive ROI, grow revenue, provide strategic advice, and represent customer voices internally.

The Senior Customer Success Engineer ensures enterprise customers maximize value from the platform by resolving technical issues, creating scalable systems, and partnering with Implementation and Customer Success teams.

The Client Success Manager will manage client campaigns, optimize performance, analyze data, build relationships, and drive retention for long-term growth.

As an Enterprise Customer Success Manager, you'll partner with major clients to drive retention, monitor customer health, and identify growth opportunities. You'll manage strategic relationships, conduct business reviews, and enable value realization using data insights.