Top Senior Customer Success Jobs in Boston, MA

Leads Foley’s customer onboarding function across SMB, mid-market, and enterprise segments. Manages and develops onboarding teams, owns onboarding strategy and playbooks, partners with Sales, Operations, and Customer Success, and oversees implementation execution. Accountable for onboarding KPIs, capacity, customer transitions, escalation management, and continuous process improvement. The role requires strong cross-functional leadership, organizational skills, customer communication, and experience scaling onboarding programs in a technology company.

Manage enterprise clients after sale by onboarding them, driving adoption and measurable learning outcomes, conducting business reviews, monitoring account health, and supporting retention and expansion. Partner with sales, services, product, and technical support teams to resolve issues and advocate for client needs. Provide strategic guidance, facilitate learning program implementation, identify upsell opportunities, and inform product priorities through client feedback.

Own a portfolio of B2B SaaS customers from onboarding through renewal and expansion. Drive adoption, value realization, and measurable outcomes; define success criteria; advise revenue, marketing, and operations stakeholders; lead business reviews, renewals, and expansion opportunities; and share customer insights to influence product direction and scalable success playbooks.

Own a high-volume portfolio of large-market B2B clients and broker relationships, driving engagement, satisfaction, retention, and measurable ROI. The role manages account health, success KPIs, engagement plans, client projects, stakeholder communications, reporting, and educational sessions. It requires cross-functional collaboration with sales, strategic account management, and member services, plus proactive risk identification and executive-level client management. Remote work is available with travel up to 25% of the time.

Owns customer needs and close-the-loop processes, coordinates with cross-functional teams to resolve issues and improve customer experiences, uses Gainsight to track customer inputs, and mentors junior representatives. Requires advanced knowledge of company products and services, customer engagement experience, and the ability to recommend process improvements.

Own retention, renewals, account strategy, customer health, and growth opportunities for strategic Bankruptcy Risk customers. Build executive relationships with financial institutions, lead onboarding and implementation, coordinate issue resolution, conduct business reviews, and partner with Sales, Product, Engineering, Legal, and Operations. Use account data to identify risks and opportunities, deliver tailored customer education, improve processes, and lead the team toward stronger adoption, customer outcomes, and recurring revenue.

Own customer success for 40–50 mid-market government contracting accounts. Drive platform adoption, value realization, user training, quarterly business reviews, account health, risk mitigation, and expansion identification. Partner with Account Managers on renewals, translate customer feedback into product improvements, and collaborate with Sales and Engineering. The role requires substantial GovCon proposal and capture experience, customer-facing experience, strong communication, analytical judgment, and U.S. citizenship for federal background screening.

Manages post-implementation success, retention, renewals, and growth across enterprise healthcare accounts. Builds executive relationships, delivers quarterly business reviews, supports customer workflows and data use, and acts as a PatientIQ platform subject matter expert. Collaborates with implementation, product, engineering, and sales teams to communicate customer feedback, improve the product roadmap, identify expansion opportunities, and maintain documentation. Requires healthcare experience, strong communication and organization, technical aptitude, and at least 25% annual travel.

Own an enterprise customer portfolio from deployment through adoption, renewal, and expansion. Build success plans, drive platform adoption and value realization, manage retention risks, negotiate commercial agreements, and identify expansion opportunities. Partner with Sales, Product, Engineering, Professional Services, Support, systems integrators, procurement, InfoSec, and legal. Lead executive-level workshops and business reviews while managing ARR, NRR, GRR, usage, adoption, and CSAT/NPS metrics.

Leads SMB customer success for a dental AI SaaS platform, owning retention, churn reduction, onboarding, activation, adoption, forecasting, and customer health analytics. Hires and coaches CSMs, builds scalable playbooks and AI-powered workflows, uses data to identify risk, and partners cross-functionally to improve customer outcomes and expansion.

Drive customer adoption of IonQ’s quantum computing platform through technical onboarding, performance optimization, circuit design, troubleshooting, training content, and workshops. Serve as a technical advisor and internal customer advocate while tracking customer health metrics, supporting product improvements, and representing IonQ at industry forums. Collaborate with Product, Sales, Marketing, Engineering, and cloud platform teams.

The Customer Success Executive manages post-sale onboarding, implementation, product adoption, training, value realization, renewals, and expansion for clinical decision solutions. Responsibilities include coordinating with customers, IT teams, and internal stakeholders; supporting EHR and SSO integrations; managing implementation timelines, budgets, risks, and KPIs; conducting business reviews; and developing strategies to prevent churn and promote growth. The role is fully remote, supports Midwest and West Coast customers, and requires up to 40% travel.

Own post-sale success for a portfolio of enterprise customers: drive retention, renewals, and expansion; build multi-threaded relationships; run Executive Business Reviews; monitor customer health; manage device inventory and demand planning; coordinate with solutions, technical account managers, sales, and finance; and contribute to CS playbooks and onboarding frameworks.

Own strategic relationships for an enterprise customer portfolio, serving as a trusted advisor and product expert. Develop success plans, drive adoption and retention, identify churn risks, conduct business reviews, analyze customer health and usage data, and coordinate with Product, Support, Sales, and Onboarding teams. The role also supports customer advocacy, feedback escalation, and improvements to customer journeys and service delivery.

Leads end-to-end implementation and lifecycle management of strategic healthcare partner integrations. Acts as the primary operational contact for partners, manages workflows, configurations, SLAs, escalations, and performance reviews, and coordinates cross-functional teams across Product, Engineering, Analytics, Sales, Marketing, and Client Success. Develops implementation standards, supports partner vetting, drives scalable processes, and identifies opportunities for partner growth and service improvements.

Owns strategy, retention, growth, relationship health, and delivery for a complex enterprise healthcare account. Leads executive client engagement, governance, outcomes tracking, escalations, renewals, upsell and cross-sell opportunities, and coordination with Product, Engineering, IT, Clinical, and Operations teams. Manages one Customer Success Manager and ensures client commitments remain on track. Requires deep knowledge of healthcare risk adjustment and quality programs, SaaS delivery, executive communication, and consultative stakeholder management.

Owns the post-sale client success organization across operations and account management. This executive will build scalable onboarding, delivery, QA, service-level, reporting, and automation systems; drive retention, renewal, expansion, and revenue outcomes; unify client experiences across multiple product lines; develop senior leaders; apply AI to client-facing workflows; and represent client needs on the leadership team.

Leads and transforms Customer Success for nonprofit and arts and cultural organizations. Responsibilities include developing AI-enabled success motions, improving retention and revenue growth, guiding executive customers, managing escalations, building leadership capabilities, and partnering cross-functionally on product and commercial strategy. The role requires strong sector expertise, commercial acumen, forecasting, customer risk management, organizational transformation, and experience using predictive analytics and automation.

Owns post-sale relationships for enterprise accounts, including onboarding, deployment planning, technical check-ins, QBRs, renewals, expansion, account health, and customer advocacy. Coordinates with engineering, product, sales, and executives to resolve issues, drive adoption, demonstrate ROI, and support long-term customer outcomes. Requires strong project management, communication, cybersecurity, cloud, and identity technology expertise.

Manage strategic enterprise customer relationships for Foley’s compliance and safety SaaS solutions. Drive adoption, retention, expansion, and measurable business outcomes through account planning, executive reviews, account-health monitoring, and risk mitigation. Collaborate with Sales, Product, Marketing, Implementation, and Support to improve customer experience and influence product priorities. The role requires strong relationship management, data-driven decision-making, and enterprise SaaS customer success expertise.

Manage strategic enterprise customer accounts from onboarding through renewal and expansion. Develop success plans, analyze usage and health metrics, conduct product demonstrations and business reviews, reduce churn, and coordinate with Sales, Renewals, Product, and Technical Support. The role requires building trusted partnerships, driving adoption and ROI, and proactively addressing account risks. Occasional travel of 20–30% is required for customer meetings and training.

Own post-sale success, retention, adoption, and expansion for strategic OEM and insurance partners. Serve as a C-suite advisor, lead executive reviews, guide integrations and enablement, identify expansion opportunities, monitor adoption and risk signals, and influence product strategy. The role also develops scalable customer success playbooks, mentors team members, and collaborates across Sales, Product, Engineering, and Services to drive predictable partner growth.

Manages complex, high-value enterprise customer relationships and strategic account plans. Advises C-suite stakeholders on cyber risk outcomes, leads executive business reviews, drives renewals and expansion, develops thought leadership, mentors junior CSMs, and improves customer success processes and team practices.

Manage strategic relationships with complex, high-value customers and drive retention, expansion, and transformational outcomes. Responsibilities include developing multi-year account plans, conducting executive business reviews, advising C-suite stakeholders on cyber risk, identifying expansion opportunities, leading thought leadership, mentoring junior CSMs, and improving customer success processes. The role requires strong cybersecurity expertise, executive communication, strategic account management, and cross-functional influence.

Own post-sales relationships for Fortune 500 clients, lead enterprise-scale implementations and HRIS/ATS integrations, develop executive success plans, train client teams, analyze and present ROI/KPIs, drive adoption and upsells, and represent customer needs to Product and engineering to ensure compliance and strategic impact.