Top Senior Customer Success Jobs in Boston, MA

The Enterprise Customer Success Manager will lead strategic initiatives for high-value enterprise customers, ensuring success, driving revenue growth, and maintaining strong relationships while coordinating resources across the organization.

The Chief of Staff for Customer Success at HubSpot will drive strategic initiatives, lead cross-functional collaborations, manage communications, and support leadership in achieving operational goals, all while maintaining customer-centric priorities.

As a Senior Client Success Manager, you will drive client satisfaction and account growth by building relationships, providing strategic guidance, and managing client success efforts. Responsibilities include creating success plans, tracking client progress, resolving issues, and advocating for client needs across internal teams.

The Senior Manager of Customer Success leads multiple teams to achieve business goals, develops team members, manages escalations, and builds executive-level customer relationships to ensure customer success and renewal performance.

The Customer Success Manager oversees customer relationships post-implementation, ensuring satisfaction and measurable outcomes from managed services. Key responsibilities include service delivery oversight, driving customer retention and growth, and leveraging data for continuous improvement.

The Senior Manager of Client Success oversees client relationships, manages contracts, optimizes KPIs using R1 technology, and seeks new business opportunities while engaging with C-suite executives.

Own post-sales success for enterprise customers: drive adoption, monitor health, support renewals, identify expansions, lead executive engagements, document value, and advocate customer needs across Sales, Product, and Engineering.

The Senior Customer Success Manager oversees customer relationships, ensuring successful engagement with Thrive's technology solutions while driving renewals and expansion strategies.

The Customer Success Manager oversees customer relationships and is responsible for the adoption, engagement, and renewal of Thrive's technology solutions, ensuring customer satisfaction and success.

Own onboarding, implementation, and go-live for enterprise clients; lead executive strategic reviews and ROI discussions; monitor adoption, usage, and health metrics; manage escalations and coordinate resolutions; identify upsell/expansion opportunities; advocate customer needs to drive product roadmap; build relationships and scalable Enterprise CSM processes.

Lead and develop a mid-market Customer Success team to drive adoption, retention, and renewal readiness. Ensure consistent execution of success playbooks, monitor customer health using data, escalate risks, partner with Sales/Product/Operations for renewals and expansion, and act as the voice of the customer to improve products and processes.

Lead customer deployments and change management for a transportation-focused SaaS platform. Drive adoption, build relationships with operations leaders, analyze operational data in Excel, coordinate with project and integration teams, and travel to customer sites to deliver training and ensure sustained value realization.

Lead and develop a team of ~10 Customer Success Managers to drive client value through persona-specific demos and adoption campaigns, set strategic account coverage, build scalable playbooks and demo flows, and collaborate cross-functionally using product usage data and GenAI insights to measure success.

The Mid-Market Customer Success Manager ensures customer satisfaction by onboarding, driving product adoption, managing renewals, and expanding relationships with mid-market clients while collaborating with sales and cross-functional teams.

The Senior Customer Success Associate will enhance engagement with federal clients, ensuring a great user experience, analyzing data for trends, and facilitating communication between customers and internal teams.

The Technical Customer Success Manager will own enterprise customer accounts, drive adoption and performance, troubleshoot technical issues, and ensure customer growth and success on Nash's platform.

The Technical Customer Success Manager will manage enterprise accounts, driving adoption and performance while collaborating with customer teams to optimize solutions on Nash's platform. This involves troubleshooting, advising, and ensuring customer satisfaction and growth.

The Customer Success Engineer ensures that enterprise customers successfully integrate and scale on the platform by providing technical guidance, troubleshooting, and performance optimization. They act as the technical owner for customer accounts, supporting solutions design and deployment while analyzing operational KPIs.

Manage and grow high-value mobile advertising accounts by ensuring client success, retention, and expansion. Lead onboarding, training, and performance optimization; collaborate cross-functionally; conduct business reviews and on-site visits; resolve issues; and report on customer health and growth opportunities.

The Senior Director of Customer Success leads the strategy for the department, enhancing the customer journey, retention, and performance standards while collaborating cross-functionally.

Lead and scale the customer success organization, managing customer lifecycle, driving ARR expansion, and fostering a data-driven culture.

The Manager, AI Outcomes is responsible for leading a team to ensure customer success in adopting Glean's AI solutions, develop adoption playbooks, engage with stakeholders, and measure ROI and user transformation.

The Senior Client Success Manager is responsible for ensuring retention and growth of strategic customer accounts by driving revenue through upselling and renewals, while acting as a trusted advisor for key stakeholders.

Own post-sales customer experience for enterprise and developer customers: onboarding, adoption, retention, renewals, expansion, executive alignment, product feedback loops, customer health scoring, playbook development, and advocacy.

As a Senior Customer Success Manager, you will lead customer journeys, drive value realization, serve as a technical advisor, and contribute to Customer Success evolution with a focus on large enterprise accounts.