Top Senior Customer Success Jobs in Boston, MA

Lead strategic, high-touch success for 50-75 high-value creator accounts. Build relationships, drive retention and expansion, optimize email strategy, increase product adoption, run tests, surface customer insights, and collaborate cross-functionally to improve creator outcomes and Kit's roadmap.

Own strategic enterprise customer relationships from onboarding through growth, ensuring platform performance, alignment, retention, and expansion. Build executive stakeholder relationships, lead discovery and change-management sessions, resolve issues cross-functionally, create long-term growth plans, conduct business reviews, identify upsell and cross-sell opportunities, and collaborate with Product, Marketing, Sales, Implementation, and Risk teams. Travel approximately 30% and host executive customer engagements.

Manage strategic employer client accounts from onboarding through renewal, retention, and expansion. Deliver data-driven business reviews using clinical outcomes, engagement metrics, and ROI analyses; lead renewal negotiations and upsell discussions; identify risks and growth opportunities; and advise senior HR, benefits, and consultant stakeholders. Collaborate with Clinical, Member Engagement, Analytics, and Commercial teams to improve adoption and client outcomes while independently owning a book of business.

Lead Customer Success and retention for background screening clients, driving product adoption, renewals, up-sell, and operational improvements. Partner cross-functionally with Product, Compliance, Operations, and Sales, manage global retention teams, integrate acquired teams, and serve as executive escalation for critical accounts. Use analytics (TAT, accuracy, churn, NPS) to inform strategy.

Manage enterprise software customer relationships, success plans, business reviews, retention, advocacy, health metrics, ROI analysis, and product feedback. Collaborate with internal teams to resolve issues, drive product adoption, and identify growth opportunities. The role requires SaaS experience, CRM proficiency, leadership experience, strong communication, and domestic travel up to 25%.

Serve as a trusted advisor to institutional investor clients, managing retention, renewals, account growth, downsell mitigation, contract transitions, and client value realization. Partner with internal teams to deliver solutions and maintain strong client experiences. The role requires institutional investment knowledge, relationship management, negotiation, risk assessment, analytics-informed account strategy, and ownership of revenue outcomes across a book of business.

Lead and transform the Customer Success organization across Dispatch and Youreka. Develop CSMs, establish operating models, oversee strategic enterprise accounts, and own renewals, retention, expansions, forecasting, and commercial outcomes. Personally lead complex negotiations, executive engagements, escalations, and growth opportunities while partnering cross-functionally with Sales, Product, Engineering, and Technical Success. Use AI and automation to improve insights, productivity, risk identification, and forecasting.

Manages strategic enterprise customers by developing success plans, driving adoption, supporting renewals and growth, coordinating technical programs, and improving customer outcomes. Acts as the customer voice, leads executive communications and QBRs, provides product and technical guidance, gathers product feedback, and partners with sales, engineering, product, and leadership teams. The role requires managing SaaS accounts across geographies and traveling to meet customers as needed.

Leads a regional Customer Success organization responsible for adoption, value realization, retention, renewals, expansion readiness, customer health, and executive engagement. Partners with Sales, Services, Support, Product, and executive teams to execute account strategies and mitigate risk. Drives AI-enabled customer success practices using predictive analytics, usage insights, automation, and digital tools. Manages team development, succession planning, recruiting, performance, and operational excellence across geographically dispersed teams.

Own the end-to-end customer lifecycle: lead onboarding/project management to achieve rapid Time-to-Value, drive adoption and executive relationships, run QBRs, identify upsell opportunities, monitor account health, deliver product demos, and coordinate cross-functional teams. Travel to customer sites as needed.

Manage enterprise customer relationships for a SaaS platform, serving as the primary contact, conducting business reviews, developing success plans, monitoring customer health, driving retention and advocacy, analyzing ROI, and reporting success metrics. Collaborate with internal teams to resolve issues, gather product feedback, and support customer growth. The role requires strong SaaS knowledge, CRM proficiency, team leadership experience, and 25–40% travel.

Serve as the strategic Customer Success Manager for a top enterprise account, driving adoption of Anthropic products (API, Claude Code, Cowork). Build executive relationships, create account success plans, scale consumption, identify new use cases, lead change management and enablement, and surface customer insights to inform product and research priorities.

Own strategic customer relationships throughout implementation and the full client lifecycle. Lead consultative account strategy, customer meetings, usage analysis, renewal forecasting, risk management, product adoption, expansion, and revenue retention. Collaborate cross-functionally with engineering and product teams to translate customer feedback into requirements and solutions. Develop account plans, identify growth opportunities, and represent the company at customer events.

Own and build GenLogs’ public sector customer success function, leading agency onboarding, adoption, retention, expansion, and renewals. Train users, translate workflows into platform queries, represent customer needs to product and engineering, support pre-sales, develop relationships across government stakeholders, and contribute to customer discovery and government projects. The role supports law enforcement missions and requires up to 40% travel in field environments.

Manage a portfolio of higher-education customers through onboarding, implementation, training, adoption, renewals, and expansion. Serve as a trusted advisor to senior academic stakeholders, deliver trainings and EBRs, track success metrics, identify risks, and collaborate cross-functionally to drive product value and growth.

Strategic, customer-facing role managing a portfolio of strategic accounts to drive onboarding, adoption, value realization, and expansion of HPE as-a-service solutions. Build customer success plans, act as trusted advisor and escalation point, coordinate cross-functional teams, support upsell/cross-sell, and deliver measurable business outcomes. Role carries quota, requires Eastern/Central hours coverage and occasional domestic travel (~10-15%).

The Senior Client Success Account Manager drives revenue growth by identifying cross-sell and upsell opportunities, collaborating with internal teams, and managing client relationships to enhance client impact.

Own sponsor relationships end-to-end, translate Folia research into commercially usable deliverables, present client-facing results, partner with research and commercial teams, and drive renewals and account expansion while ensuring scientific credibility across multiple sponsor programs.

The Senior Customer Success Manager will lead customer relationships, drive engagement, provide actionable insights, and ensure client satisfaction with Similarweb's platform, focusing on achieving positive business outcomes.

Manage enterprise cloud customers throughout the post-sale lifecycle, driving onboarding, product adoption, retention, renewals, expansion, and customer advocacy. Build executive relationships, conduct business reviews, monitor account health and usage, identify risks and upsell opportunities, negotiate renewals, coordinate internal teams, and present customized success plans. The role requires technical customer communication, SaaS experience, and enterprise account management.

Own technical relationships for strategic enterprise and commercial accounts across the customer lifecycle. Develop success plans, drive activation and adoption, conduct health assessments and architecture reviews, evaluate recovery readiness, facilitate resilience simulations, identify risks and expansion opportunities, and prepare executive business reviews. Provide strategic guidance on data protection, cyber resilience, cloud adoption, and infrastructure modernization while partnering with Sales and internal teams to support renewals and measurable customer outcomes.

Own the end-to-end customer lifecycle for strategic enterprise accounts, including onboarding, adoption, renewals, retention, expansion, and executive business reviews. Build trusted relationships with security and executive stakeholders, translate privacy protection into measurable risk-reduction outcomes, manage escalations, support security and compliance workflows, and maintain account health, success plans, and forecasts. Partner cross-functionally with Sales, Product, Support, Marketing, Legal, and Security to improve customer outcomes and inform product and service strategy.

Lead and transform the Customer Success function into a commercially‑focused, scalable operation. Build account tiers, playbooks, handoffs, coaching, metrics, and enablement to drive adoption, renewal, and expansion while personally supporting top accounts and coaching the CSM team.

Serve as primary customer advocate for high-value public sector (SLED) accounts, driving adoption, retention, and expansion. Coordinate cross-functional teams to implement Vanta, lead executive reviews, mitigate churn, identify growth opportunities, and align security and compliance outcomes with agency mission and procurement requirements. Require regular onsite visits and strategic planning.

Manage long-term success of strategic accounts (franchises and multi-location customers) by building relationships, driving product adoption, training users, managing enhancements, analyzing engagement/KPIs, escalating support, and leading initiatives to improve customer satisfaction and evangelism. Travel up to 30%.