Top Senior Customer Success Jobs in Boston, MA

Own a portfolio of 80–100 EMEA customers, leading onboarding, adoption, ROI realization, technical issue resolution, training, and retention efforts. Partner cross-functionally with Sales, Marketing, and post-sales teams; provide customer updates, develop best practices and case studies, identify expansion opportunities, and coach customers on revenue, sales, marketing, and customer success operations. The role requires technical proficiency with JavaScript, HTML, CSS, Salesforce, and marketing automation platforms.

Manage strategic B2B SaaS accounts by driving onboarding, adoption, retention, executive relationships, quarterly business reviews, expansion opportunities, and commercial negotiations. Translate customer feedback into product insights, support custom Salesforce reporting and workflows, monitor account health, resolve issues, maintain CRM data integrity, and collaborate cross-functionally to maximize customer ROI.

Provides expert technical guidance to customers adopting and scaling cloud-native platforms. Responsibilities include architectural advising, platform implementation support, troubleshooting distributed systems, reviewing code, collaborating with engineering and sales teams, contributing to open-source projects, and maintaining strong customer relationships. The role requires Kubernetes experience, programming knowledge, technical communication skills, and empathy in high-pressure support situations.

Own the post-sale customer lifecycle for enterprise software customers by driving adoption, value realization, retention, and growth. Build executive relationships, develop customer success plans, coordinate cross-functional resources, resolve complex issues, communicate product value, and support renewals through metrics gathering, pricing, quoting, negotiation, and closure.

Manages client relationships through regular business reviews, issue resolution, opportunity identification, and advocacy for client-driven enhancements. Partners cross-functionally with supply chain, inventory, implementation, finance, and operations teams. Owns initiatives, synthesizes data and insights, communicates with stakeholders, and supports measurable business outcomes in a dynamic environment.

Own post-sales relationships for Fortune 500 clients, lead enterprise-scale implementations and HRIS/ATS integrations, develop executive success plans, train client teams, analyze and present ROI/KPIs, drive adoption and upsells, and represent customer needs to Product and engineering to ensure compliance and strategic impact.

Own a large scaled-customer book, managing onboarding, adoption, renewals, retention, account health, and risk. Design and operate one-to-many customer education programs, including curricula, learning paths, webinars, lifecycle communications, digital onboarding, and self-service resources. Measure program impact through retention, engagement, activation, and re-engagement metrics. Partner with Support, Product, Sales, and Marketing to resolve blockers, identify expansion opportunities, and scale successful customer motions.

Manage post-sales success for large enterprise customers using Aras Innovator. Guide onboarding and adoption, provide PLM and technical best-practice coaching, conduct health checks, manage escalations and recovery plans, support renewals and expansion, coordinate cross-functional resolutions, and develop tools and processes that improve customer experience.

Serve as the primary customer success contact for hotel clients, helping them adopt, optimize, and expand use of the company’s SaaS platform. Responsibilities include strategic business reviews, data-driven coaching, renewal and expansion support, issue resolution, onboarding transitions, product feedback, and customer journey improvements. The role is remote, requires West Coast residence, executive-level communication, and travel up to 35% for client meetings and industry events.

Manage a portfolio of mid-market B2B SaaS customers, driving adoption, retention, renewals, expansion, and measurable business outcomes. Build executive relationships, create strategic account success plans, monitor customer health, lead executive business reviews, identify risks and growth opportunities, and collaborate cross-functionally with Sales, Product, Support, Professional Services, Finance, and Marketing. Serve as the customer advocate and trusted strategic advisor.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.

Own customer relationships and health for enterprise learning accounts. Lead health checks, executive business reviews, account action plans, adoption initiatives, and risk management. Advise customers on L&D program success, platform utilization, and product value while collaborating with Product, Sales, Marketing, and Support. Identify expansion opportunities, advocate for customer needs, support migrations, and maintain accurate health documentation to drive retention and growth.

Own post-implementation relationships for Tier 1 enterprise clients, driving onboarding, product adoption, client health, value realization, retention, and renewal readiness. Lead executive business reviews, maintain success plans and CRM records, coordinate cross-functional teams, monitor utilization and engagement metrics, and communicate client insights to internal leadership. Partner with Account Managers on account strategy and develop scalable playbooks for onboarding, health recovery, and executive engagement.

Drive adoption, retention, and expansion for strategic SaaS customers by advising executive sponsors, aligning solutions with business goals, overseeing training and best-practice development, enabling features, and collaborating with sales on renewals and growth. The role also involves assessing customer requirements, managing complex implementations, facilitating customer communities, and communicating application and industry best practices.

Own sponsor relationships end-to-end, translate Folia research into commercially usable deliverables, present client-facing results, partner with research and commercial teams, and drive renewals and account expansion while ensuring scientific credibility across multiple sponsor programs.

Own end-to-end customer onboarding for nRF Cloud, managing implementation projects from kickoff through production rollout. Establish scope, milestones, timelines, and success criteria; align customer stakeholders and technical teams; identify and escalate risks; lead technical workshops and enablement; and improve onboarding processes. The role requires strong project management, technical fluency in firmware and embedded systems, and the ability to create momentum across engineering and executive audiences.

Manage strategic public-sector customers using Samsara’s IoT platform. Build joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain technical products, remove barriers to business value, and collaborate with Sales, Support, Sales Engineering, and Product. Mentor Customer Success and Support teams while supporting cities, states, school districts, and universities.

Manage enterprise customers through onboarding to renewal, drive adoption of Claravine's Data Standards Cloud, identify expansion opportunities, monitor health/risk using data, lead strategic reviews, and collaborate cross-functionally to align product and growth to customer goals.

Own post-sales customer success for LaunchDarkly accounts, guiding onboarding, implementation, adoption, risk mitigation, renewals, and expansion. Provide technical and prescriptive guidance to developer-focused customers, build champions and executive relationships, coordinate cross-functional teams, and manage retention and renewal forecasts. The role requires strong customer success, sales, project management, and technical product experience, preferably in DevOps.

Leads strategic client accounts, serving as the primary relationship owner across business units. Builds executive partnerships, drives retention, renewals, satisfaction, and account growth, and coordinates Sales, Operations, Quality, Medical, R&D, and other teams. Monitors account health, SLAs, KPIs, and deliverables; resolves issues, mitigates risks, supports cross-selling, translates feedback into improvements, and develops short- and long-term account strategies in a regulated life sciences environment.

Leads and develops a team of Customer Success Managers supporting long-term enterprise service engagements. Owns client relationship health, escalations, QBRs, issue resolution, risk mitigation, renewals, and expansion support. Oversees Gainsight workflows, reporting, process improvement, client experience strategy, voice-of-customer initiatives, and ServiceNow self-service presence while partnering with sales, delivery, operations, and account teams.

Own the post-sale partner lifecycle, including implementation, adoption, renewals, executive relationships, and account growth. Launch and scale Grower Concierge as a profitable service line, managing seasonal teams, quality, operating metrics, and unit economics. Build repeatable playbooks, improve partner and grower outcomes, and translate customer feedback into product priorities. Lead implementation, partner success, and concierge teams while serving as a senior company representative to enterprise customers.

Manage complex SaaS implementations and enterprise district portfolios, driving engagement, usage, outcomes, renewals, and expansion. Build executive relationships, assess account health, facilitate renewals, provide structured product feedback, document customer challenges, and maintain CRM records. The role requires strong project management, interpersonal, technical, and remote-work skills, with 15–30% travel to customer meetings, trainings, conferences, and company events.

Manages assigned client accounts, serving as the primary relationship contact and ensuring successful delivery of pharmacy benefit programs. Responsibilities include monitoring performance, preparing business reviews and reports, resolving issues, coordinating with internal teams, gathering client feedback, supporting retention and upsell opportunities, and driving account satisfaction and growth. The role requires managing multiple accounts and projects, communicating strategic recommendations, and traveling 25%–30% as needed.

Design and manage scalable, automated customer success programs covering onboarding, adoption, engagement, and renewal. Build digital content, lifecycle campaigns, webinars, community programs, workflows, and playbooks that support customers efficiently. Analyze customer health, product usage, and engagement data to segment accounts, optimize outreach, and improve retention. Collaborate with Product, Marketing, Education, Sales, and Support teams to improve customer experiences and advocate for product enhancements.