Top Senior Customer Success Jobs in Boston, MA

Provides advanced technical support for healthcare technology clients, diagnosing complex issues, performing root-cause analysis, monitoring systems, managing escalations, creating documentation, developing scripts and workflows, supporting on-call operations, collaborating cross-functionally, and mentoring junior engineers.

Leads a team of Customer Success Managers, driving retention, renewals, revenue expansion, customer satisfaction, forecasting, risk management, executive client engagement, and cross-functional collaboration. The role oversees team development, operational consistency, KPI performance, escalations, strategic reporting, and customer relationship management within the employer-sponsored health benefits space.

Own the technical post-sale customer experience for enterprise accounts. Lead implementations involving identity providers, SSO, SCIM, cloud and application integrations, Terraform, and APIs. Provide tier 2/3 technical support, troubleshoot issues, drive adoption, document solutions, establish support and implementation processes, automate repetitive work, and communicate customer feedback to product and engineering.

Manage strategic relationships with enterprise fleet customers using Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, coordinate cross-functional responses, drive customer value, and mentor Customer Success team members. The role requires enterprise SaaS experience, technical product knowledge, strong stakeholder communication, and strategic problem-solving.

Manage Samsara’s largest and most complex enterprise customers, driving platform adoption, business transformation, and long-term value. Develop joint success plans, lead executive business reviews, recommend workflow improvements, and align customer goals with Samsara’s roadmap. Partner cross-functionally with Sales, Support, Product, Finance, and Legal while influencing strategic initiatives and supporting multi-year operational transformations across industries.

Own the success, retention, renewal, and growth of strategic enterprise SaaS customers. Build executive relationships, lead onboarding and adoption, develop success plans, conduct QBRs, identify expansion opportunities, and guide customers toward measurable business outcomes. Use AI and customer data to predict risk, automate workflows, improve engagement, and inform strategic recommendations. Partner cross-functionally with Sales, Product, Engineering, Professional Services, and Support to resolve issues and influence product direction.

Own a portfolio of 80–100 SaaS accounts valued at approximately $4M in recurring revenue. Manage onboarding handoffs, adoption, renewals, retention, executive relationships, risk mitigation, and customer health. Lead business reviews, identify expansion opportunities for handoff, represent customer feedback internally, and collaborate cross-functionally with Product, Support, Sales, and onboarding teams. Help shape customer success processes and use AI tools to improve workflows.

Own a portfolio of managed service customers as the primary accountability point for onboarding, compliance and technical project execution, customer communication, retention, renewals, and upsell identification. Coordinate internal teams, manage project workflows, monitor KPIs and account health, resolve escalations, conduct quarterly business reviews, and build strategic relationships across customer organizations. The role is remote and focused on cybersecurity, compliance, managed IT, and defense-industry clients.

Manages strategic client accounts and partner success by assessing operational needs, developing account strategies, supporting implementations and market launches, resolving issues, and advising decision-makers. Leads recurring client interactions, analyzes performance data, prepares client-facing materials, and coordinates cross-functional teams across marketing, member experience, IT/data, clinical leadership, and business development. The role requires strong account management, project management, communication, and healthcare partnership experience.

Own the entire post-sale client lifecycle: onboard customers, review AI-generated compliance documents, deliver updates from regulatory monitoring, run upsell campaigns, retain and expand accounts, and feed product feedback to the founder. Build processes and define client success at an early-stage SaaS startup.

Leads Foley’s customer onboarding function across SMB, mid-market, and enterprise segments. Manages and develops onboarding teams, owns onboarding strategy and playbooks, partners with Sales, Operations, and Customer Success, and oversees implementation execution. Accountable for onboarding KPIs, capacity, customer transitions, escalation management, and continuous process improvement. The role requires strong cross-functional leadership, organizational skills, customer communication, and experience scaling onboarding programs in a technology company.

Manage enterprise clients after sale by onboarding them, driving adoption and measurable learning outcomes, conducting business reviews, monitoring account health, and supporting retention and expansion. Partner with sales, services, product, and technical support teams to resolve issues and advocate for client needs. Provide strategic guidance, facilitate learning program implementation, identify upsell opportunities, and inform product priorities through client feedback.

Own a portfolio of B2B SaaS customers from onboarding through renewal and expansion. Drive adoption, value realization, and measurable outcomes; define success criteria; advise revenue, marketing, and operations stakeholders; lead business reviews, renewals, and expansion opportunities; and share customer insights to influence product direction and scalable success playbooks.

Own a high-volume portfolio of large-market B2B clients and broker relationships, driving engagement, satisfaction, retention, and measurable ROI. The role manages account health, success KPIs, engagement plans, client projects, stakeholder communications, reporting, and educational sessions. It requires cross-functional collaboration with sales, strategic account management, and member services, plus proactive risk identification and executive-level client management. Remote work is available with travel up to 25% of the time.

Owns customer needs and close-the-loop processes, coordinates with cross-functional teams to resolve issues and improve customer experiences, uses Gainsight to track customer inputs, and mentors junior representatives. Requires advanced knowledge of company products and services, customer engagement experience, and the ability to recommend process improvements.

Own retention, renewals, account strategy, customer health, and growth opportunities for strategic Bankruptcy Risk customers. Build executive relationships with financial institutions, lead onboarding and implementation, coordinate issue resolution, conduct business reviews, and partner with Sales, Product, Engineering, Legal, and Operations. Use account data to identify risks and opportunities, deliver tailored customer education, improve processes, and lead the team toward stronger adoption, customer outcomes, and recurring revenue.

Own retention, renewals, account health, and growth opportunities for strategic Bankruptcy Risk customers. Build executive relationships, lead business reviews, manage onboarding and implementations, coordinate issue resolution, and partner with Sales, Product, Engineering, and Operations. Develop account strategies, mitigate risks, communicate customer feedback, provide tailored education, and improve customer success processes while leading and motivating the team.

Own customer success for 40–50 mid-market government contracting accounts. Drive platform adoption, value realization, user training, quarterly business reviews, account health, risk mitigation, and expansion identification. Partner with Account Managers on renewals, translate customer feedback into product improvements, and collaborate with Sales and Engineering. The role requires substantial GovCon proposal and capture experience, customer-facing experience, strong communication, analytical judgment, and U.S. citizenship for federal background screening.

Manages post-implementation success, retention, renewals, and growth across enterprise healthcare accounts. Builds executive relationships, delivers quarterly business reviews, supports customer workflows and data use, and acts as a PatientIQ platform subject matter expert. Collaborates with implementation, product, engineering, and sales teams to communicate customer feedback, improve the product roadmap, identify expansion opportunities, and maintain documentation. Requires healthcare experience, strong communication and organization, technical aptitude, and at least 25% annual travel.

Own an enterprise customer portfolio from deployment through adoption, renewal, and expansion. Build success plans, drive platform adoption and value realization, manage retention risks, negotiate commercial agreements, and identify expansion opportunities. Partner with Sales, Product, Engineering, Professional Services, Support, systems integrators, procurement, InfoSec, and legal. Lead executive-level workshops and business reviews while managing ARR, NRR, GRR, usage, adoption, and CSAT/NPS metrics.

Leads SMB customer success for a dental AI SaaS platform, owning retention, churn reduction, onboarding, activation, adoption, forecasting, and customer health analytics. Hires and coaches CSMs, builds scalable playbooks and AI-powered workflows, uses data to identify risk, and partners cross-functionally to improve customer outcomes and expansion.

Drive customer adoption of IonQ’s quantum computing platform through technical onboarding, performance optimization, circuit design, troubleshooting, training content, and workshops. Serve as a technical advisor and internal customer advocate while tracking customer health metrics, supporting product improvements, and representing IonQ at industry forums. Collaborate with Product, Sales, Marketing, Engineering, and cloud platform teams.

The Customer Success Executive manages post-sale onboarding, implementation, product adoption, training, value realization, renewals, and expansion for clinical decision solutions. Responsibilities include coordinating with customers, IT teams, and internal stakeholders; supporting EHR and SSO integrations; managing implementation timelines, budgets, risks, and KPIs; conducting business reviews; and developing strategies to prevent churn and promote growth. The role is fully remote, supports Midwest and West Coast customers, and requires up to 40% travel.

Own post-sale success for a portfolio of enterprise customers: drive retention, renewals, and expansion; build multi-threaded relationships; run Executive Business Reviews; monitor customer health; manage device inventory and demand planning; coordinate with solutions, technical account managers, sales, and finance; and contribute to CS playbooks and onboarding frameworks.

Own strategic relationships for an enterprise customer portfolio, serving as a trusted advisor and product expert. Develop success plans, drive adoption and retention, identify churn risks, conduct business reviews, analyze customer health and usage data, and coordinate with Product, Support, Sales, and Onboarding teams. The role also supports customer advocacy, feedback escalation, and improvements to customer journeys and service delivery.