Top Senior Customer Success Jobs in Boston, MA

Guide SMB customers through onboarding and adoption of the icortica platform: lead implementations, deliver training, manage support tickets, configure workflows, mitigate risk, and communicate with stakeholders to ensure long-term customer health.

Lead Client Success Operations, designing processes and tools for onboarding and client support, optimize workflows, and develop training programs. Drive data insights and build operational reports for performance tracking.

Lead post-sales customer success for Juniper networking products, own high-priority incidents, replicate issues in lab, drive resolutions with engineering, run account reviews, contribute knowledge base content, and improve processes to increase customer satisfaction and reliability.

Manage a ~40–50 account portfolio to drive adoption, retention, renewals, and expansion. Deliver executive-level reviews, coordinate cross-functional support, monitor product usage and account health, provide data-driven insights, and act as primary customer escalation and advocate for product and service improvements.

Build and own EnFi's Customer Success and Growth motion: lead onboarding and activation for commercial lenders, drive adoption and measurable value, advocate customer needs into product, manage renewals and expansion, and create scalable playbooks and metrics while hiring and mentoring the future CS team.

Own and grow strategic partner relationships, align cross-functional teams for deployments, lead executive engagement and QBRs, define KPIs, support market rollouts, and translate partner feedback into product and operational improvements to drive retention and revenue.

Primary owner of large, complex health plan accounts; build trusted relationships, manage escalations, coordinate cross‑functional teams to resolve issues, drive retention, identify expansion opportunities, and protect recurring revenue.

The Senior Customer Success Manager drives adoption, retention, and growth for multi-office brokerage partners, using data and cross-functional collaboration to enhance customer value and outcomes.

As a Customer Success Manager, you'll build relationships with clients, drive ROI, grow revenue, provide strategic advice, and represent customer voices internally.

The Customer Success Manager will build client relationships, drive customer ROI, manage contract renewals, act as a product advisor, and ensure strategic customer success and satisfaction.

The Customer Success Manager will build client relationships, drive customer ROI, manage account renewals, provide strategic advisory, and represent the voice of the customer while collaborating with internal teams.

The Senior Customer Success Engineer ensures enterprise customers maximize value from the platform by resolving technical issues, creating scalable systems, and partnering with Implementation and Customer Success teams.

The Client Success Manager will manage client campaigns, optimize performance, analyze data, build relationships, and drive retention for long-term growth.

As an Enterprise Customer Success Manager, you'll partner with major clients to drive retention, monitor customer health, and identify growth opportunities. You'll manage strategic relationships, conduct business reviews, and enable value realization using data insights.

As a Partner Customer Success Manager, you'll enhance post-sales success for indirect customers through partners, drive product adoption, build internal processes, and advocate for customer needs.

The Customer Success Manager will oversee Truv's enterprise clients, driving product adoption, managing implementations, and ensuring customer satisfaction to boost revenue and engagement.

The Customer Success Manager drives platform adoption, assesses customer health, provides strategic insights, and acts as a post-implementation contact for customers to achieve their goals and enhance their experience with Outreach.

Manage and grow strategic enterprise SaaS accounts for Bynder by driving adoption, delivering measurable ROI, owning success and renewal plans, mapping stakeholders, collaborating on account strategy, and representing customer feedback to product and partner teams to increase retention and expansion.

Manage key client relationships within Pharmacy Benefit Management, ensuring high-quality service delivery, client satisfaction, and issue resolution. Lead client meetings and support implementation efforts.

Lead operational initiatives to drive customer adoption, retention, and expansion. Build reporting frameworks and collaborate cross-functionally to improve customer lifecycle management.

Manage post-sales client relationships, focusing on adoption and satisfaction while leading a small team. Analyze data for strategic insights and foster cross-functional collaboration.

The Customer Success Director leads post-sales customer lifecycle management, focuses on client retention and revenue maximization, and collaborates on strategic solutions to enhance client value.

The Customer Success Manager will drive customer engagement and satisfaction, create strategic plans, and foster partnerships to maximize Guidewire's value for clients.

The Customer Success Executive will manage relationships with health plan clients, ensuring successful implementation and user adoption of AI solutions while improving operational efficiency and client satisfaction.

The Vice President of Customer Success will lead global teams, manage customer relationships, drive adoption, retention, and oversee service delivery in a cloud services environment.