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Top Senior Customer Success Jobs in Boston, MA
Healthtech • Information Technology • Internet of Things • Biotech • Pharmaceutical
The Director of Customer Success at Prudentia Sciences will manage strategic customer relationships, drive platform adoption, oversee account growth, and provide technical support, while influencing product strategy based on customer feedback.
Top Skills:
Advanced AnalyticsAIHubspotMlSaaS
Healthtech • Other
As a Customer Success Manager, you will build relationships with school districts, deliver clinical guidance, and ensure successful partnerships, while providing strategic insights and fostering collaboration with the Cartwheel team.
Top Skills:
AsanaGoogle SuiteSalesforceZoom
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Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software • Big Data Analytics • Automation
The Customer Success Manager will manage customer relationships, drive retention, enhance engagement, and ensure effective onboarding of PagerDuty solutions post-sale.
Top Skills:
AICloud-Based SolutionsSaaS
Artificial Intelligence
As a Senior Customer Success Manager, you will manage high-value accounts, drive adoption of solutions, ensure customer success, and advocate for customer needs, while collaborating with internal teams to improve services.
Top Skills:
CRMSales Ai
Security • Software • Cybersecurity • Data Privacy
The Manager, Customer Success will lead a team in enhancing customer relationships, driving product adoption, and overseeing renewals and expansion opportunities, while fostering a culture of high performance.
Top Skills:
CRMCustomer Success Platforms
Software
Manage a portfolio of strategic accounts, executing success plans to enhance customer outcomes and ensure alignment with solutions. Collaborate with cross-functional teams to support revenue growth and retention, while mentoring Customer Success Managers.
Top Skills:
Ai-Powered ApplicationsBardChatgptGainsightMs Copilot
Healthtech • Other
The Enterprise Customer Success Manager will oversee state agency relationships, coordinate implementation plans, ensure project success, and maintain communication among stakeholders to drive program growth and renewal at Cartwheel.
Top Skills:
HubspotSalesforce
Artificial Intelligence • Healthtech • Insurance • Software
The VP Customer Success will lead the customer experience, drive product adoption, satisfaction, and retention while managing a Customer Success team.
Top Skills:
AIChange ManagementData IntegrationEnterprise SoftwareSaaS
Information Technology
Responsible for overseeing the retention and growth of large alliance clients, building relationships, and ensuring they achieve value from TELUS Health solutions.
Top Skills:
Crm PlatformsMS Office
Software • Biotech
The Customer Success Manager will manage onboarding, training, and platform customization for clients, ensuring they maximize the use of Weave's AI-driven SaaS platform for FDA submissions and facilitate communication between clients and product teams for continued growth.
Top Skills:
Ai Instruments
Artificial Intelligence • Cloud • Information Technology • Consulting
Lead post-sales customer success for Juniper networking products, own high-priority incidents, replicate issues in lab, drive resolutions with engineering, run account reviews, contribute knowledge base content, and improve processes to increase customer satisfaction and reliability.
Top Skills:
AnsibleAPIsBgpCC++Ci/CdCloudContainersEvpnFreebsdIgmpIp-FabricIsisJuniper ExJuniper MxJuniper PtxJuniper QfxJuniper SrxLdpLinuxMplsNetwork Protocol Analysis ToolsOrchestrationOsiOspfPerlPimPuppetRstpRsvpSession Smart RouterStpSubnettingTclTcp/IpTraffic GeneratorsTrunkingVirtualizationVlanVstpVxlan
Software • Conversational AI • Generative AI
Manage a ~40–50 account portfolio to drive adoption, retention, renewals, and expansion. Deliver executive-level reviews, coordinate cross-functional support, monitor product usage and account health, provide data-driven insights, and act as primary customer escalation and advocate for product and service improvements.
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Consumer Web
As a Revit Customer Success Manager, you'll support users by onboarding new customers, offering training, managing support requests, and assisting with pre-sales activities.
Top Skills:
Construction IndustryMicrosoft SuiteRevit
Information Technology • Software
The Senior Customer Success Manager will onboard customers, identify risks, provide technical guidance, build relationships, and drive renewals and expansions.
Top Skills:
DevOps
Software
The Enablement Manager will enhance execution across Sales and Customer Success teams, focusing on improving performance metrics, implementing structured enablement programs, and aligning strategy with field execution.
Top Skills:
AIBiSalesforce
Computer Vision
As a Customer Success Manager, you'll drive adoption and retention for Enterprise clients, developing success strategies and nurturing relationships while leading onboarding and conducting business reviews.
Top Skills:
APIsSaaSSdk
Healthtech
The Client Success Manager builds and maintains client relationships, drives engagement and adoption of analytics solutions, and ensures successful delivery of services while managing multiple projects and priorities.
Top Skills:
ExcelProject Management ToolsSmartsheet
Insurance • Software
The Customer Success Operations role involves optimizing and scaling post-sales customer lifecycle processes, data management, systematic tracking of customer metrics, and improving operational efficiency across organizations.
Top Skills:
Salesforce
AdTech • Agency • Digital Media • eCommerce • Marketing Tech • Social Media • Analytics
The Senior Client Success Account Manager drives revenue growth by identifying cross-sell and upsell opportunities, collaborating with internal teams, and managing client relationships to enhance client impact.
Top Skills:
Crm PlatformsSalesforce
AdTech • Marketing Tech • Social Media • Software
The Strategic Customer Success Manager ensures client satisfaction by managing relationships, driving product adoption, and facilitating growth for large clients.
Top Skills:
Customer Success Software ToolsGainsightSalesforce
Software
The Director of Customer Success leads the vision and execution of customer success strategies, ensuring alignment with business objectives and fostering collaboration across teams. They advocate for customer needs and oversee technical and operational excellence within the team, mentoring staff and driving performance standards.
Top Skills:
SaaSSalesforce
Artificial Intelligence • Edtech
The Director of Customer Success will lead retention and satisfaction efforts for key accounts, develop teams, implement strategies, and improve customer engagement. Required to collaborate across departments and drive scalable success initiatives.
Top Skills:
ChurnzeroGainsightSalesforceTotango
Software
As a Customer Success Manager at Vanta, you'll advise large customers on security and compliance, drive implementations, and maintain executive relationships, ensuring customer retention and advocacy through value realization and strategic initiatives.
Top Skills:
AIGrcSaaS
Software • Analytics
The Customer Success Manager advocates for customers, driving product adoption, managing relationships, and delivering strategic value and renewals while ensuring customer satisfaction.
Top Skills:
Customer Success PlatformsTotango
Healthtech • Internet of Things • Hospitality • Telehealth
The role involves resolving customer issues, improving internal tools, and engineering solutions to enhance the customer experience. It requires excellent communication skills and technical understanding of web architecture.
Top Skills:
Cloud TechnologiesDnsNext.JsReactServerless Computing
Top Companies in Boston, MA Hiring Senior Customer Success Roles
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