Top Senior Customer Success Jobs in Boston, MA

Lead post-sales for enterprise healthcare clients, build client success infrastructure (dashboards, SOPs, reporting), drive renewals and expansions, partner with Product/Sales/Clinical, and establish a Client Advisory Board to scale operations and commercial footprint.

The Senior Customer Success Manager manages enterprise customers, ensuring product adoption, building relationships, and driving business outcomes through data analysis and customer advocacy.

As a Customer Success Senior Manager in Life Sciences, you will partner with enterprise customers to maximize their Salesforce investment, ensuring effective use of solutions and resolving incidents. You will leverage technical knowledge and customer relationships to enhance business outcomes and drive success metrics.

The Client Success Manager ensures client satisfaction by managing relationships, overseeing performance metrics, and facilitating smooth onboarding and operations.

The Automation Strategist will guide customers in automating processes, help identify use cases, and promote AI-enabled transformation, focusing on value delivery and relationship building.

The Enterprise Client Strategist manages client relationships, guides platform adoption, coordinates project rollouts, and supports client growth strategies to achieve measurable impact.

The Senior Customer Success Manager will own customer relationships, drive adoption and retention in a SaaS environment, and manage renewals and expansions while collaborating cross-functionally.

Lead and develop a team of Customer Success Managers, ensuring exceptional service delivery, coaching, and managing performance while driving customer satisfaction and engagement with technology solutions.

As a Customer Success Manager, you will build relationships with school districts, deliver clinical guidance, and ensure successful partnerships, while providing strategic insights and fostering collaboration with the Cartwheel team.

The Director of Customer Success at Prudentia Sciences will manage strategic customer relationships, drive platform adoption, oversee account growth, and provide technical support, while influencing product strategy based on customer feedback.

Manage strategic partnerships with major Texas school districts, driving customer adoption, retention, and mentoring team members while navigating complex educational dynamics.

Oversee a portfolio of key real estate partners, drive adoption and retention of Zillow's products, and manage client relationships with data-driven insights.

The Senior Customer Success Manager will manage a portfolio of enterprise accounts, drive product adoption, optimize processes, and ensure client satisfaction and revenue retention while building strategic relationships with clients.

As a Customer Success Manager at Credo AI, you will guide enterprise customers in adopting the Credo AI Governance Platform, manage projects, oversee the customer lifecycle, and drive value through success plans aligned to customer goals.

The Client Success Executive manages key client relationships, develops strategies for retention and growth, and leads client success initiatives while mentoring account managers and ensuring satisfaction.

The Customer Success Operations Manager will design and manage a tech-touch strategy for customer success, utilizing data and AI to enhance engagement, detect churn risk, drive product adoption, and identify upsell opportunities for non-managed accounts.

As a Customer Success Engineer, you'll lead technical onboarding for AEC accounts, design workflows, deliver training, and collaborate on integrations and customer needs.

The Manager of Customer Success leads a team of CSMs, driving customer growth and retention through strategy, coaching, and relationship management with high-profile clients.

The Support Analyst II will provide front-line technical support for clients, troubleshoot issues, maintain product knowledge, and contribute to process improvements, all while ensuring a high-quality client experience.

The Customer Success Executive at Luma Health manages strategic healthcare client relationships, drives product adoption, and ensures customer satisfaction and retention through data-driven insights and collaboration.

As a Customer Success Manager, you will drive renewal and upsell opportunities by managing customer relationships, collaborating with teams, and ensuring customer success in a fast-paced environment.

The Senior Customer Success Manager will manage strategic partnerships in K-12 EdTech, ensuring product adoption, revenue retention, and mentorship of junior staff while leading a multimillion-dollar portfolio.

Manage customer relationships, ensuring retention and growth. Support clients in maximizing the use of Informa TechTarget's products, providing strategic insights and onboarding assistance.

The Manager, Customer Success will lead a team in enhancing customer relationships, driving product adoption, and overseeing renewals and expansion opportunities, while fostering a culture of high performance.

The Director of Customer Success at IP Fabric is responsible for leading a global team, refining operations, enhancing customer engagement, and driving both retention and expansion. The role requires strategic leadership in developing customer success frameworks and metrics, while fostering strong cross-functional relationships and advocating for customer needs.