Top Senior Customer Success Jobs in Boston, MA

Lead and scale Arcadia's Customer Success organization, define and operationalize top-tier engagement models, drive strategic outcomes for enterprise accounts, establish operating rigor and cross-functional alignment, and personally manage strategic customers to ensure retention and expansion.

Independently manage enterprise and mid-market accounts to drive adoption, retention, and value. Lead success planning, QBRs/EBRs, monitor account health, mitigate risks, resolve escalations, and collaborate cross-functionally to influence renewals and expansion.

Lead a team managing a high-volume customer portfolio to drive adoption, retention, and expansion using AI-enabled workflows. Mentor CSMs, define churn analysis and re-engagement strategies, ensure CRM hygiene, surface product insights to leadership, and continuously optimize processes for scalable impact.

The Senior Manager, Customer Success will manage customer relationships, drive solutions, and ensure client success in health tech implementations.

Lead and scale a Customer Success organization for enterprise B2B customers: manage and coach CSMs, define engagement models, drive strategic outcomes, establish operating rhythms, partner cross-functionally, and personally manage strategic accounts to ensure retention, expansion, and measurable customer value.

Serve as primary customer contact to onboard, drive adoption, and ensure customer success for SaaS security products. Build executive relationships, maintain success plans and health scores, coordinate with Sales, Product, and Professional Services, and drive renewals, upsell and cross-sell opportunities while escalating risks and ensuring high customer satisfaction.

Serve as trusted advisor to high-profile revenue cycle clients to drive retention, product adoption, and operational success. Develop client success plans, conduct reviews and touchpoints, mentor CSMs, lead process improvements, manage software upgrades, and travel up to 10-15% for client meetings.

As a Client Success Manager, you will manage client deliverables, ensuring timely delivery and high-quality standards while coordinating meetings and tracking progress.

As Director of Client Success, you will drive client satisfaction, retention, and growth through strategic planning, operational excellence, and strong client advocacy, leading a team to implement best practices and educational content.

As a Client Success Director, you will manage key client accounts, ensuring satisfaction and growth through strategic relationship building and effective collaboration with internal teams.

The Director of Customer Success Operations develops and improves processes, drives sales growth, and ensures operational excellence in the Customer Success team.

Drive long-term customer success and adoption for Monograph's SaaS platform by owning post-onboarding lifecycle, mentoring junior CSMs, executing expansion and retention plays, and partnering with Product, Sales, and Renewals to maximize customer value and product utilization.

Lead enterprise adoption of Credo AI's Governance Platform, manage customer lifecycle from onboarding to renewal, define and execute success plans, drive platform adoption and retention, coordinate cross-functional teams, and ensure customers achieve measurable governance outcomes and long-term value.

Own end-to-end customer lifecycle for a portfolio of enterprise customers: drive adoption, value realization, renewals, expansions, and advocacy. Prepare renewal strategy and materials, manage risk, collaborate cross-functionally, deliver executive value reviews, use data to monitor customer health, and support product adoption and release readiness.

Serve as primary customer advocate for enterprise accounts, driving value realization, adoption, renewals and expansion. Build executive relationships, deliver business reviews, create success plans, triage issues with cross-functional teams, and recommend product improvements to maximize ROI and retention.

Own retention, renewals, expansion, and value realization for higher-education clients. Build executive relationships, lead strategic reviews, forecast and negotiate renewals, identify upsell opportunities, drive product adoption, translate feedback into product insights, maintain CRM, and represent eRezLife at industry events.

The Senior Technical Account Manager will lead AI workflow implementations, manage customer relationships, monitor performance, and drive adoption through training and support.

Lead and scale an outcome-driven Customer Success organization: define customer journeys, drive retention and expansion, partner with Sales/Product/Implementation, build forecasting and account planning, translate feedback into product recommendations, recruit and develop CS team, and leverage tooling and automation to improve efficiency and customer value.

Manage and drive success for a portfolio of up to 35 customer accounts in the healthcare sector, ensuring value realization and customer satisfaction.

The Director of Client Success is responsible for building customer relationships, ensuring satisfaction, managing expectations, and leading a team of Client Success Managers to improve client experience and operational excellence.

The Global VP of Customer Success will transform customer success operations, improve customer value realization, and work with executive teams to enhance product offerings.

The Enterprise Client Success Manager will manage relationships with Large Enterprise clients, ensuring successful adoption of Crunchafi's products and identifying growth opportunities.

Lead post-sales onboarding and customer engagement for Study Design products, ensuring smooth activation and driving value realization through analytics and AI practices.

The Customer Success Manager will enhance the customer journey for public sector clients, focusing on privacy protection, collaboration with various teams, and fostering product adoption and retention.

The Customer Success Manager will oversee enterprise accounts, drive customer health and success, identify growth opportunities, and collaborate cross-functionally to enhance product adoption in healthcare AI.