Top Senior Customer Success Jobs in Boston, MA

As a Senior Customer Success Manager, you will manage high-value accounts, drive adoption of solutions, ensure customer success, and advocate for customer needs, while collaborating with internal teams to improve services.

The VP Customer Success will lead the customer experience, drive product adoption, satisfaction, and retention while managing a Customer Success team.

Lead post-sales customer success for Juniper networking products, own high-priority incidents, replicate issues in lab, drive resolutions with engineering, run account reviews, contribute knowledge base content, and improve processes to increase customer satisfaction and reliability.

Manage a ~40–50 account portfolio to drive adoption, retention, renewals, and expansion. Deliver executive-level reviews, coordinate cross-functional support, monitor product usage and account health, provide data-driven insights, and act as primary customer escalation and advocate for product and service improvements.

As a Senior Customer Success Manager, you will partner with enterprise customers to ensure they achieve measurable outcomes with Socure's identity verification solutions through strategic planning, engagement, and health management.

The Manager, Customer Success will lead a high-performing team, focusing on customer retention, operational excellence, and team development in cybersecurity solutions.

As a Customer Success Manager, you'll drive adoption and retention for Enterprise clients, developing success strategies and nurturing relationships while leading onboarding and conducting business reviews.

As a Customer Success Solutions Architect, you will serve as a technical advisor for enterprise clients, guiding the deployment of Strivacity's CIAM platform, managing onboarding, and the overall success of customer projects.

The Customer Success Operations role involves optimizing and scaling post-sales customer lifecycle processes, data management, systematic tracking of customer metrics, and improving operational efficiency across organizations.

The Senior Customer Success Manager will drive customer value realization, adoption, retention, and expansion of SaaS solutions, ensuring customer satisfaction and long-term success through relationship building and proactive engagement.

The role involves resolving customer issues, improving internal tools, and engineering solutions to enhance the customer experience. It requires excellent communication skills and technical understanding of web architecture.

The Senior Customer Success Manager is responsible for managing a portfolio of Enterprise customers, ensuring successful product deployment and maintaining strong relationships to maximize customer value and satisfaction.

The Customer Success Architect drives customer lifecycle management by coordinating onboarding, implementation, and integration, ensuring successful adoption of the Veza platform while providing expertise in identity security.

The Senior Customer Success Manager will build customer relationships, drive adoption, handle escalations, and ensure long-term value for strategic customers.

The Enterprise Customer Success Manager will onboard clients, manage relationships, analyze fraud issues, and collaborate with teams to ensure customer success.

The Customer Success Manager focuses on managing client relationships, driving product adoption, supporting account plans, and ensuring customer satisfaction and retention.

The Sr. Customer Success Manager - Enterprise will drive customer adoption, renewals, and develop strategies for long-term customer value, while managing executive relationships and operationalizing processes for scale.

The Senior Customer Success Manager ensures customer success, manages enterprise accounts, drives customer satisfaction, and collaborates with sales to enhance value and retention.

Lead the Customer Success organization, driving adoption and retention through digital programs and AI while owning strategic customer relationships and team development.

The Customer Success Leader at OneSignal will drive customer engagement strategies, improve retention rates, develop the CSM team, and ensure high-quality customer experiences through effective management and operational improvements.

The Senior Customer Success Manager manages a portfolio of customers, ensuring their success and satisfaction with OneStream's services, while driving adoption and exploring upselling opportunities.

The Senior Enterprise Customer Success Manager ensures the success of enterprise customers by building relationships, driving product adoption, advocating for customer needs, and identifying growth opportunities through customer success plans and regular communication.

The Customer Success Manager will guide customers in implementing e-commerce solutions, build trusted relationships, analyze data for sales growth, and ensure exceptional service while overseeing customer journeys in a SaaS setting.

The Senior Customer Success Manager will manage complex government client relationships, ensuring compliance and alignment with agency mandates while driving customer success and long-term value.

Build and own EnFi's Customer Success and Growth motion: lead onboarding and activation for commercial lenders, drive adoption and measurable value, advocate customer needs into product, manage renewals and expansion, and create scalable playbooks and metrics while hiring and mentoring the future CS team.