Top Senior Customer Success Jobs in Boston, MA

Manage and grow strategic enterprise SaaS accounts for Bynder by driving adoption, delivering measurable ROI, owning success and renewal plans, mapping stakeholders, collaborating on account strategy, and representing customer feedback to product and partner teams to increase retention and expansion.

The Director of Customer Success will enhance customer retention and revenue by designing scalable operational models and ensuring efficient onboarding for clients. Responsibilities include managing a small team, driving revenue growth, and creating documented processes for customer success.

The Sr. Director of Global Customer Success will lead customer success initiatives, enhance customer satisfaction, and grow revenue by optimizing customer journeys and managing a high-performance team.

The Customer Success Manager will enhance client relationships, support product adoption, and analyze client usage to ensure satisfaction and success metrics are achieved, guiding clients through implementation and ongoing engagement.

The Manager, AI Outcomes is responsible for leading a team to ensure customer success in adopting Glean's AI solutions, develop adoption playbooks, engage with stakeholders, and measure ROI and user transformation.

The Senior Client Success Manager is responsible for ensuring retention and growth of strategic customer accounts by driving revenue through upselling and renewals, while acting as a trusted advisor for key stakeholders.

The Customer Success Manager will ensure long-term customer satisfaction and retention by managing strategic accounts, addressing customer needs, and fostering strong relationships, while also identifying upsell opportunities and providing product feedback.

The Customer Success Manager will nurture client relationships, drive customer adoption and retention, develop account plans, and facilitate growth opportunities to ensure meaningful outcomes for clients.

The Customer Success Manager will manage relationships with sports and entertainment venues, ensuring successful deployment and ongoing support for kiosk operations, while proactively monitoring account health and readiness for events.

As a Customer Success Manager, you will manage post-sale relationships, ensuring customer success through onboarding, deployment, and ongoing support while coordinating with internal teams and delivering quarterly reviews.

The Director of Customer Success will lead a team to drive customer adoption, retention, and revenue growth, ensuring effective management of both customer relationships and operational processes.

The Customer Success Manager will oversee customer relationships, drive adoption and retention, manage renewals, and ensure customer success through data-driven actions and collaboration with internal teams.

Manage strategic customer relationships to ensure long-term value, focusing on adoption, retention, and driving measurable outcomes while collaborating with various teams.

Lead end-to-end enterprise deployments of Workera's AI-powered platform, drive adoption and measurable ROI, advise executives on skills-driven workforce transformation, co-create assessments, translate skills data into executive-ready insights, and develop scalable AI-enabled Customer Success playbooks.

The Customer Success Manager at Omada Health will manage relationships with Enterprise customers, delivering onboarding, implementation, renewals, and identifying upsell opportunities while collaborating with various teams to ensure client satisfaction.

As a Customer Success Executive, you will implement AI solutions in healthcare systems, ensuring strong adoption, measurable outcomes, and collaborating closely with clinical and operational teams.

Lead customer success for revenue cycle management (RCM) across MSK/provider partners: onboard customers, manage third-party billing vendors, diagnose and remediate revenue leakage, guide front- and back-end RCM operations, produce monthly performance reports, translate RCM data into executive insights, and inform product through customer feedback.

Lead and manage a team of Customer Success Managers to enhance customer retention and revenue through data-driven strategies and automation methods.

Lead customer success for a dedicated portfolio, managing teams, driving retention and growth strategies, and fostering customer relationships.

Drive adoption and retention of Cognigy products for enterprise customers by identifying needs, coordinating implementations, engaging executives, defining success metrics, leading executive business reviews, crafting proposals, and collaborating with sales and technical teams to deliver ROI and expansion.

The Senior Digital Engagement Manager designs and executes data-driven digital engagement programs to drive customer adoption and long-term retention across the customer lifecycle.

The Senior Scaled Customer Success Manager will manage a portfolio of accounts, improve customer onboarding, and drive product adoption and retention through collaboration with various teams.

The Senior Technical Customer Success Manager will manage customer relationships, drive product adoption, and handle technical challenges in a SaaS environment, especially in cybersecurity.

The Senior Client Success Manager will drive product adoption, revenue growth, and client satisfaction while collaborating with cross-functional teams and clients.

The Enterprise Customer Success Manager will lead partnerships with enterprise customers, driving onboarding, adoption, and measurable outcomes while mentoring CSMs and collaborating across teams.