Top Senior Customer Success Jobs in Boston, MA

The role involves advocating for customers, leading onboarding, ensuring satisfaction and retention, managing relationships, driving adoption, and identifying growth opportunities.

As the Director of Customer Success for Enterprise Accounts, you will lead a national team, develop strategies for retention and growth, manage key accounts, and collaborate across departments to enhance customer value.

The Director of Customer Success oversees and scales a team of professionals, ensuring operational excellence, driving customer retention and expansion while coaching for high performance.

The SVP of Customer Success will lead the customer success organization, manage enterprise account expansions, and drive transformational change with executive technology partners, ensuring measurable outcomes and building a skilled team.

The Senior Manager of Customer Success Management leads a team to enhance customer engagement, retention, and operational excellence, collaborating with various departments and driving strategic initiatives.

As a Technical Customer Success Manager, you will manage key customer relationships, drive value realization, ensure account renewals, and contribute to the customer success strategy, emphasizing cloud infrastructure and DevOps practices.

The Manager, Customer Success will lead a team in enhancing customer relationships, driving product adoption, and overseeing renewals and expansion opportunities, while fostering a culture of high performance.

Lead Customer Success and Support teams to enhance customer retention, renewals, and satisfaction. Ensure scalable processes and manage escalations effectively.

Lead a team of CSMs for Vanta's largest customers, focusing on retention, strategic ownership, data-driven outcomes, and GRC expertise. Collaborate cross-functionally and model leadership in ambiguity.

Responsible for managing a portfolio of 25-30 enterprise customers, driving adoption and retention, and collaborating cross-functionally to ensure customer success.

Lead a team of Customer Success Managers for enterprise accounts, driving retention and renewals while ensuring operational excellence and strategic execution.

The Vice President of Customer Success will lead global teams, manage customer relationships, drive adoption, retention, and oversee service delivery in a cloud services environment.

Lead a regional team within Customer Success Engineering, ensuring strategic alignment and operational excellence in customer engagement architectures. Drive collaboration, implement best practices, and support customers in maximizing Duck Creek's solutions value.

The Director of Customer Success leads a team to enhance customer engagement and retention by developing strategies for onboarding and advocacy while collaborating with various departments to optimize customer experience.

As an Associate Customer Success Manager, you'll execute implementation plans, monitor customer satisfaction, support program adoption, and assist in sales efforts while building client relationships.

The Customer Success Manager acts as a trusted advisor to enterprise clients, focusing on maximizing their investment in People.ai for business outcomes, managing a $5M+ customer book, and driving growth through strategic planning and engagement.

Drive customer engagement and onboarding, identify growth opportunities, and resolve issues as a trusted advisor for enterprise clients.

The Director of Customer Success & Growth will lead post-sale customer experiences, driving retention and expansion through effective operating models and cross-functional collaboration, while ensuring clients realize value and engage deeply with the product.

As a Client Success Manager, you will onboard clients, manage relationships, lead teams, monitor productivity, and ensure client satisfaction and success in the manufacturing sector.

As a Customer Success Manager, you will drive customer adoption, retention, and growth, ensuring successful outcomes through effective relationship management and proactive risk management.

As a Customer Success Manager, you will partner with clients to ensure successful implementation of Traackr, focusing on relationship building, training, success measurement, and usage monitoring to drive client goals.

The Senior Customer Success Manager oversees customer relationships, ensuring successful engagement with Thrive's technology solutions while driving renewals and expansion strategies.

The Customer Success Manager oversees customer relationships and is responsible for the adoption, engagement, and renewal of Thrive's technology solutions, ensuring customer satisfaction and success.

The Manager, Client Success will drive long-term client success by managing relationships, enhancing product adoption, and leading retention and expansion initiatives across significant client portfolios.

The Strategic Client Success Manager will act as a key partner to enterprise clients, ensuring value realization, retention, and strategic alignment in construction finance. Responsibilities include account management, leading stakeholder discussions, and orchestrating internal resources to meet client needs.