Top Senior Customer Success Jobs in Boston, MA

The Enterprise Customer Success Manager will oversee state agency relationships, coordinate implementation plans, ensure project success, and maintain communication among stakeholders to drive program growth and renewal at Cartwheel.

The VP Customer Success will lead the customer experience, drive product adoption, satisfaction, and retention while managing a Customer Success team.

Responsible for overseeing the retention and growth of large alliance clients, building relationships, and ensuring they achieve value from TELUS Health solutions.

The Customer Success Manager will manage onboarding, training, and platform customization for clients, ensuring they maximize the use of Weave's AI-driven SaaS platform for FDA submissions and facilitate communication between clients and product teams for continued growth.

Lead post-sales customer success for Juniper networking products, own high-priority incidents, replicate issues in lab, drive resolutions with engineering, run account reviews, contribute knowledge base content, and improve processes to increase customer satisfaction and reliability.

The Senior Enterprise Customer Success Manager will manage strategic relationships with enterprise customers, focusing on compliance frameworks and driving measurable outcomes and growth.

The Customer Success Manager leads efforts to enhance customer satisfaction and retention, utilizing data analytics and cross-functional collaboration to reduce churn and improve engagement across various customer segments.

Manage a ~40–50 account portfolio to drive adoption, retention, renewals, and expansion. Deliver executive-level reviews, coordinate cross-functional support, monitor product usage and account health, provide data-driven insights, and act as primary customer escalation and advocate for product and service improvements.

Manage enterprise customer relationships, ensure successful onboarding and adoption of Brightfield's platform, and drive customer value and retention.

The Senior Customer Success Manager develops customer relationships to enhance retention and satisfaction, leads the Customer Success team, and drives user growth through analytics, onboarding, and effective communication.

As a Sr. Client Success Manager, you will provide strategic guidance and support to key clients in maximizing value from Alkami's platform, driving client satisfaction and fostering relationships. Responsibilities include directing client success initiatives, developing training, and influencing internal teams to enhance client outcomes.

The Customer Success Manager will oversee Truv's enterprise clients, driving product adoption, managing implementations, and ensuring customer satisfaction to boost revenue and engagement.

The Senior Customer Success Engineer ensures enterprise customers maximize value from the platform by resolving technical issues, creating scalable systems, and partnering with Implementation and Customer Success teams.

As an Enterprise Customer Success Manager, you'll partner with major clients to drive retention, monitor customer health, and identify growth opportunities. You'll manage strategic relationships, conduct business reviews, and enable value realization using data insights.

The Senior Customer Success Manager will manage complex government client relationships, ensuring compliance and alignment with agency mandates while driving customer success and long-term value.

The Enterprise Customer Success Manager will onboard clients, manage relationships, analyze fraud issues, and collaborate with teams to ensure customer success.

As a Partner Customer Success Manager, you'll enhance post-sales success for indirect customers through partners, drive product adoption, build internal processes, and advocate for customer needs.

Lead the Customer Success organization, driving adoption and retention through digital programs and AI while owning strategic customer relationships and team development.

The Customer Success Leader at OneSignal will drive customer engagement strategies, improve retention rates, develop the CSM team, and ensure high-quality customer experiences through effective management and operational improvements.

The Sr. Customer Success Manager - Enterprise will drive customer adoption, renewals, and develop strategies for long-term customer value, while managing executive relationships and operationalizing processes for scale.

The Client Success Manager will manage client campaigns, optimize performance, analyze data, build relationships, and drive retention for long-term growth.

The Customer Success Manager will guide customers in implementing e-commerce solutions, build trusted relationships, analyze data for sales growth, and ensure exceptional service while overseeing customer journeys in a SaaS setting.

As a Customer Success Manager, you will guide educators in utilizing Edmentum solutions, ensuring customer success from onboarding through renewal, and promoting engagement with district leaders.

Manage Customer Success operations by optimizing processes, analyzing data for insights, and providing tools for team efficiency in a SaaS environment.

The Client Success Specialist manages the onboarding of new clients for employee benefit programs, ensuring successful implementation and operational readiness through collaboration with various stakeholders.