Top Senior Customer Success Jobs in Boston, MA

Manage enterprise customer relationships from implementation through production, providing consultative support, issue resolution, risk management, and account growth. Partner with Product, Engineering, Delivery, DevOps, Infrastructure, and Business Operations teams to guide integrations and projects. Develop customer requirements, success methodologies, insight presentations, and data-driven recommendations for executive stakeholders.

Manage strategic public-sector customers using Samsara’s IoT platform. Build joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain technical products, remove barriers to business value, and collaborate with Sales, Support, Sales Engineering, and Product. Mentor Customer Success and Support teams while supporting cities, states, school districts, and universities.

Manage enterprise customers through onboarding to renewal, drive adoption of Claravine's Data Standards Cloud, identify expansion opportunities, monitor health/risk using data, lead strategic reviews, and collaborate cross-functionally to align product and growth to customer goals.

Own post-sales customer success for LaunchDarkly accounts, guiding onboarding, implementation, adoption, risk mitigation, renewals, and expansion. Provide technical and prescriptive guidance to developer-focused customers, build champions and executive relationships, coordinate cross-functional teams, and manage retention and renewal forecasts. The role requires strong customer success, sales, project management, and technical product experience, preferably in DevOps.

Own strategic client relationships as a post-sale consultant and trusted advisor. Drive retention, adoption, expansion, and advocacy across an assigned book of business. Identify risks, resolve escalations, recommend products and services, monitor customer health, and communicate value to senior stakeholders. Lead vertical customer health reviews and support other customer success managers while documenting interactions in Gainsight and Salesforce.

Leads strategic client accounts, serving as the primary relationship owner across business units. Builds executive partnerships, drives retention, renewals, satisfaction, and account growth, and coordinates Sales, Operations, Quality, Medical, R&D, and other teams. Monitors account health, SLAs, KPIs, and deliverables; resolves issues, mitigates risks, supports cross-selling, translates feedback into improvements, and develops short- and long-term account strategies in a regulated life sciences environment.

Leads and develops a team of Customer Success Managers supporting long-term enterprise service engagements. Owns client relationship health, escalations, QBRs, issue resolution, risk mitigation, renewals, and expansion support. Oversees Gainsight workflows, reporting, process improvement, client experience strategy, voice-of-customer initiatives, and ServiceNow self-service presence while partnering with sales, delivery, operations, and account teams.

Own the post-sale partner lifecycle, including implementation, adoption, renewals, executive relationships, and account growth. Launch and scale Grower Concierge as a profitable service line, managing seasonal teams, quality, operating metrics, and unit economics. Build repeatable playbooks, improve partner and grower outcomes, and translate customer feedback into product priorities. Lead implementation, partner success, and concierge teams while serving as a senior company representative to enterprise customers.

Manage complex SaaS implementations and enterprise district portfolios, driving engagement, usage, outcomes, renewals, and expansion. Build executive relationships, assess account health, facilitate renewals, provide structured product feedback, document customer challenges, and maintain CRM records. The role requires strong project management, interpersonal, technical, and remote-work skills, with 15–30% travel to customer meetings, trainings, conferences, and company events.

Manages assigned client accounts, serving as the primary relationship contact and ensuring successful delivery of pharmacy benefit programs. Responsibilities include monitoring performance, preparing business reviews and reports, resolving issues, coordinating with internal teams, gathering client feedback, supporting retention and upsell opportunities, and driving account satisfaction and growth. The role requires managing multiple accounts and projects, communicating strategic recommendations, and traveling 25%–30% as needed.

Design and manage scalable, automated customer success programs covering onboarding, adoption, engagement, and renewal. Build digital content, lifecycle campaigns, webinars, community programs, workflows, and playbooks that support customers efficiently. Analyze customer health, product usage, and engagement data to segment accounts, optimize outreach, and improve retention. Collaborate with Product, Marketing, Education, Sales, and Support teams to improve customer experiences and advocate for product enhancements.

Leads post-sale customer success for strategic enterprise accounts using Microsoft cloud products and services. Builds stakeholder relationships, aligns customer success plans with account priorities, coordinates delivery across Microsoft and partners, conducts program reviews, tracks cloud adoption and consumption, and identifies retention risks. Partners with technical and account teams to accelerate customer business outcomes and transformational cloud initiatives.

Develop enterprise customers’ automation strategies, identify and deploy high-value AI-enabled use cases, quantify ROI, and drive adoption, renewal, and expansion. Build executive and stakeholder relationships, advise on governance and scalable orchestration, coordinate internal and customer teams, interpret usage data, and create repeatable methodologies and playbooks for Zapier’s enterprise customer success program.

Manage strategic LegalFiles customer accounts, drive adoption and value realization, guide onboarding and workflow optimization, triage escalations, conduct business reviews, and advocate for product improvements. Partner with legal operations users and technical teams to translate pain points into solutions involving matter management, eBilling, integrations, and automation.

Leads client-facing implementation, onboarding, workflow optimization, adoption, training, and post-implementation success for eDiscovery Managed Services clients. Builds stakeholder relationships, drives self-sufficiency and value realization, maintains documentation, provides strategic guidance, and partners with project, delivery, sales, and account teams to support retention and growth.

Own post-sale relationships with large enterprise customers, driving adoption, measurable value, renewals, and expansion of AI workforce solutions. Define success metrics, lead business reviews, monitor account health, identify growth opportunities, and collaborate with engineers, deployment strategists, and sales on new workflows. Translate customer feedback into product improvements and create scalable onboarding playbooks and best practices.

Build and lead Frame’s post-sale customer success function from the ground up. Define customer journeys, onboarding, playbooks, health scoring, QBRs, and the CS technology stack. Own retention, renewals, expansion, adoption, and customer health metrics while managing executive relationships and escalations. Partner with Product, Sales, and Marketing, recruit and coach the CS team, and establish scalable processes that improve customer outcomes and reduce churn.

Leads strategic customer success for enterprise healthcare clients using risk adjustment, quality, and population health solutions. Owns client strategies, executive relationships, governance, adoption, retention, renewals, and expansion opportunities. Translates client needs into product and workflow recommendations, interprets performance data, coordinates cross-functional resolution, and ensures follow-through. Requires deep healthcare domain expertise, SaaS product fluency, strong analytical and communication skills, and 7+ years of relevant experience.

Lead and develop a team of 4–6 Customer Success Managers across EMEA and APAC. Coach renewals, churn prevention, expansions, forecasting, and account health management. Improve customer success processes, playbooks, onboarding, and documentation while maintaining accurate Salesforce and Planhat data. Partner with Sales, Support, CSE, and Product to drive retention and revenue outcomes. This fully remote role supports Commercial, Enterprise, and select Strategic customers.

Own strategic enterprise customer relationships for Prisma, serving as executive advisor and driving adoption, retention, expansion, and measurable business outcomes. Develop account and success plans, lead executive reviews, coordinate cross-functional initiatives, manage escalations, identify revenue opportunities, and influence product strategy through customer insights. The role also requires forecasting, customer health monitoring, consultative recommendations, and mentoring or process improvement within Customer Success.

Manage post-implementation relationships with 4–6 large global life sciences customers using Veeva Commercial Content and Medical Vault applications. Act as a trusted advisor to business decision makers and application owners, provide strategic guidance, optimize application usage, develop customer roadmaps, triage escalations, and coordinate with internal teams and customer networks to support business goals.

Manage post-implementation relationships with 4–6 large global customers using Veeva Quality applications. Act as a trusted advisor to decision makers and application owners, provide strategic guidance, optimize application usage, develop customer roadmaps, triage escalations, and coordinate with internal teams. The role requires substantial life sciences Quality experience, customer-facing consulting expertise, and travel up to 25%.

Manage 8–12 enterprise B2B SaaS accounts from late-stage sales through rollout, adoption, expansion, and renewal. Build executive and operational relationships, guide platform usage, coordinate multi-site implementations, track measurable outcomes, identify risks, and support retention and expansion. Partner cross-functionally with Sales, Implementation, Support, Product, Marketing, and Engineering. The role requires translating client safety and operational goals into platform strategies and measurable business value.

Leads the executive relationship and customer success strategy for a major healthcare enterprise customer. Owns value realization, governance, revenue cycle performance, executive business reviews, strategic planning, risk mitigation, and resolution of high-impact issues. Aligns cross-functional teams, translates operational and financial data into recommendations, and advances customer value through process improvement, analytics, automation, and technology. The role requires executive presence, deep healthcare revenue cycle expertise, and up to 50% domestic travel.

Owns a portfolio of enterprise SaaS customers, driving customer health, adoption, satisfaction, retention, renewals, and expansion. Manages stakeholder relationships, adoption and corrective action plans, issue resolution, quarterly business reviews, feature requests, and cross-functional improvements. Partners with account executives and success consultants while identifying upsell opportunities and ensuring customers realize product value.