Top Senior Customer Success Jobs in Boston, MA

The Senior Customer Success Coordinator manages customer inquiries and complaints, conducts investigations, and collaborates with teams to enhance customer experiences.

The Senior Customer Success Manager will lead customer relationships, ensuring value realization and technical adoption while driving success across enterprise accounts. Responsibilities include managing onboarding, adoption, and renewal efforts, engaging in high-stakes conversations, and advocating for customers internally.

Lead the Customer Success Management team, manage top accounts, drive retention and expansion strategies, and operationalize customer experience playbooks.

The Senior Customer Success Associate will enhance engagement with federal clients, ensuring a great user experience, analyzing data for trends, and facilitating communication between customers and internal teams.

Lead the Customer Success function, focusing on renewals, churn mitigation, and customer relationship development. Implement proactive strategies and collaborate across teams to drive internal alignment and customer feedback into the product roadmap.

The VP of Customer Success will lead a dynamic team to enhance customer relationships, drive product adoption, and ensure customer retention and growth, aligning strategies with business objectives.

The Director of Customer Success will manage a team, drive customer success strategies, and ensure high renewal rates while collaborating cross-functionally.

The Manager of Customer Success leads a team focused on post-sales customer relationships, driving product adoption and retention while managing a portfolio of customers below $399K.

The Manager of Customer Success leads a team of CSMs, driving customer growth and retention through strategy, coaching, and relationship management with high-profile clients.

The Director of Customer Success leads strategies for customer retention and satisfaction, manages a team, and collaborates cross-functionally to ensure client success in a SaaS environment.

The Customer Success Manager drives customer growth by enhancing solution adoption and value realization through strong account management and collaboration with clients.

The Director of Customer Success Operations develops and improves processes, drives sales growth, and ensures operational excellence in the Customer Success team.

The Relationship Manager will manage day-to-day operations, strengthen client relationships, and deliver excellent service while collaborating with internal teams to enhance the member experience.

Manage strategic client relationships, mentor junior team members, drive customer success and retention, and analyze account performance to maximize value.

Lead optimization initiatives for customer success processes, collaborating with teams to enhance client experiences and support services. Manage escalations and train teams on new procedures.

The Senior Customer Success Manager at Kojo will manage key customer relationships, focusing on adoption, retention, and driving measurable outcomes in the construction technology sector.

This role involves building strong customer relationships, aligning Five9 solutions to client goals, and collaborating with internal teams for customer success.

The Senior Customer Success Manager will manage strategic customer relationships, drive adoption, mitigate risks, and collaborate cross-functionally to enhance retention and growth across mid-market and enterprise accounts.

As a Strategic Customer Success Manager at SentiLink, you'll manage relationships with strategic accounts, onboard clients, provide business insights, and collaborate with cross-functional teams to ensure client success.

Lead and optimize Customer Success operations, manage performance metrics, provide data-driven recommendations, and partner with various departments to enhance customer outcomes.

The Customer Success Manager at OutSystems ensures customer success, develops success plans, and drives outcomes by providing business, technical, and product knowledge to strategic customers, increasing customer health and retaining revenue.

The Customer Success Manager will build partnerships with clients, drive adoption, ensure retention, provide support, and mentor team members while promoting compliance and innovative solutions.

The Manager of Customer Success will lead the AMER CSM team, develop processes and playbooks, and ensure customer satisfaction and success for scalable growth.

Manage the post-sale customer lifecycle, ensuring onboarding, adoption, renewals, and expansions while collaborating with Engineering and Product departments to shape Customer Success operations at scale.

As a Customer Success Lead, you'll manage customer relationships, create and scale processes, analyze usage patterns, and collaborate with engineering and sales to optimize customer engagement.