Top Senior Customer Success Jobs in Boston, MA

The Director of Customer Success & Growth will lead post-sale customer experiences, driving retention and expansion through effective operating models and cross-functional collaboration, while ensuring clients realize value and engage deeply with the product.

Lead the Customer Success team to maximize client engagement, retention, and revenue growth for Vivian Health's healthcare staffing agency customers.

The Sr. Customer Success Manager ensures customer engagement and retention, driving renewals and expansion while building strong client relationships and mitigating risks across customer accounts.

As a Director in Client Success for Legal Operations, you'll drive strategic client engagement, manage pricing models, and lead a Client Success team to enhance value delivery and client experiences.

The Customer Success Manager oversees relationships with enterprise clients, driving engagement and adoption of WorkWave's solutions while managing complex projects and maximizing customer value throughout their journey.

The Client Success Director leads a team in managing high-value client accounts, ensuring satisfaction, retention, and growth, while collaborating with various stakeholders.

The Customer Success Manager drives customer satisfaction and success post-deployment by managing performance, optimizing systems, and collaborating across teams to influence product enhancements.

Manage key client relationships in pharmacy benefit management, ensuring client satisfaction and operational excellence. Lead meetings, track deliverables, and support clients through issue resolution and education.

The Senior Client Success Manager leads relationships with key clients, ensuring satisfaction and success while collaborating with internal teams to drive measurable outcomes.

The Director of Support and Customer Success will lead customer experience transformation, drive customer retention and satisfaction, and enhance support operations. Responsibilities include overseeing onboarding, support quality, and strategic initiatives while managing teams and metrics to improve overall customer success.

The Senior Director of Customer Success will lead a team, define strategies, and build relationships with major health systems to ensure exceptional client outcomes.

The Senior Manager, Customer Success will lead a team, developing strategies to enhance customer relationships, drive product adoption, and ensure client satisfaction while identifying growth opportunities.

Oversee content strategies, manage content creation, coordinate with writers and designers, ensure content meets brand guidelines and SEO standards.

The SMB/Growth Hybrid CSM manages a portfolio of SMB and Growth customers, focusing on retention, account management, and leveraging data for success strategies while collaborating with cross-functional teams.

The Enterprise Customer Success Manager will support essential customers in effectively adopting Maze, drive customer education, and manage renewals, ensuring their research practices improve.

Manage and expand relationships with commercial customers in agriculture, insurance, and energy, ensuring they maximize value from Planet's geospatial solutions.

As a Customer Success Manager, you will drive customer outcomes, manage the customer lifecycle, and ensure the successful adoption of Lumafield's products. You'll work with engineering and operations teams, manage renewals, and identify growth opportunities while building strong customer relationships.

The Strategic Customer Success Manager will drive success for Fortune 50-100 customers by managing relationships, ensuring product adoption, and overseeing renewals, while collaborating with sales for growth opportunities.

The Senior Manager, Customer Success will manage customer relationships, drive solutions, and ensure client success in health tech implementations.

The Customer Success Manager will oversee the post-sales experience, maintaining client relationships, leveraging data insights, and identifying opportunities for revenue growth in the insurance sector.

The Customer Success Manager oversees a portfolio of customers, ensuring their experience and retention while managing onboarding, project execution, and relationships. They utilize data to guide priorities and facilitate upsell opportunities, fostering strong customer partnerships and internal team accountability.

The Customer Success Manager oversees display advertising campaigns, ensuring customers effectively adopt the platform and achieve revenue growth through insights and analytics while collaborating with internal teams.

The Customer Success Director drives customer satisfaction, retention, and engagement by managing strategic relationships, problem-solving, and leading cross-functional teams for customer outcomes.

As a Strategic Customer Success Manager, you will lead AI integration in CPG businesses, manage customer relationships, and drive adoption while focusing on retention and business value.

The role involves leading the digital customer success strategy, driving customer engagement, activation, and retention while collaborating with product and marketing teams.