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Top Senior Customer Success Jobs in Boston, MA
Security • Software • Cybersecurity • Automation
The Senior Customer Success Manager at Drata will lead strategic customer relationships, ensure compliance program success, and drive measurable business outcomes while guiding customers through complex frameworks.
Top Skills:
CatalystJIRASalesforceSigma
Information Technology • Security • Software
The Sr. Director of Global Customer Success will lead customer success initiatives, enhance customer satisfaction, and grow revenue by optimizing customer journeys and managing a high-performance team.
Top Skills:
Application SecurityCloud DevelopmentDevOpsDevsecopsSaaS
AdTech • Digital Media • Marketing Tech • Social Media • Software
The Senior Client Success Manager is responsible for ensuring retention and growth of strategic customer accounts by driving revenue through upselling and renewals, while acting as a trusted advisor for key stakeholders.
Top Skills:
CRM
Artificial Intelligence • Software • Generative AI
The Manager, AI Outcomes is responsible for leading a team to ensure customer success in adopting Glean's AI solutions, develop adoption playbooks, engage with stakeholders, and measure ROI and user transformation.
Top Skills:
AICustomer SuccessData AnalyticsManagement ConsultingSaaS
Healthtech • Information Technology
The Customer Success Manager will ensure long-term customer satisfaction and retention by managing strategic accounts, addressing customer needs, and fostering strong relationships, while also identifying upsell opportunities and providing product feedback.
Top Skills:
Ai Tools (ChatgptGithub Copilot)Salesforce
Artificial Intelligence • Software • Automation
The Senior Technical Customer Success Manager will oversee technical relationships with OEM partners, guiding implementation and integration of n8n's systems into their applications, and providing strategic advice on product and architecture decisions.
Top Skills:
APIsJavaScriptTypescript
Artificial Intelligence • Software
The Senior Customer Success Manager will oversee strategic e-commerce accounts, manage renewals and expansions, lead commercial negotiations, and build account plans. They will ensure strong customer relationships and drive retention and growth within their portfolio.
Top Skills:
ChurnzeroClariGainsightLookerSalesforceTableau
Software
The role focuses on managing customer success post-implementation, ensuring adoption of the platform, facilitating engagement, and identifying expansion opportunities while collaborating with cross-functional teams.
Artificial Intelligence • Software
Manage enterprise customer relationships, ensuring successful robotics deployment, aligning outcomes with business goals, and driving account growth through effective communication and cross-functional coordination.
Top Skills:
AutomationHardwareIotOperational TechnologyRobotics
Healthtech
This Customer Success Manager role focuses on strategic partnership with health system executives, improving patient outcomes through AI-driven insights, and driving account retention and growth.
Top Skills:
Ai ToolsChurnzeroGongLookerPendoSalesforce
Software
Manage a portfolio of strategic customers, drive adoption and growth, serve as a technical advisor, and collaborate cross-functionally to ensure customer success and satisfaction.
Top Skills:
APIsContent Management SystemsDigital Asset ManagementEcommerceMedia WorkflowsSaaSWeb Technologies
Marketing Tech
The Senior Customer Success Manager will build long-term relationships with clients, drive platform engagement, provide insights, and address churn risks to enhance customer experience.
Top Skills:
Digital Marketing
New
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HR Tech
The Senior Customer Success Manager will manage enterprise customer relationships, focusing on retention and driving business outcomes. Responsibilities include relationship management, risk mitigation, and customer enablement.
Top Skills:
SaaS
Healthtech • Software
The Client Success Director at Clario will manage key client relationships, implement account strategies, ensure client satisfaction, and drive growth through trusted partnerships and operational excellence.
Software
The Customer Success Manager will lead relationships with high-growth startups, ensuring product and service value, driving customer success, and managing renewals while improving customer experience operations.
Top Skills:
Financial SoftwareFintechSaaS
Information Technology • Software
The Customer Success Manager will own post-launch relationships with enterprise customers, drive adoption, manage renewals and upsells, and collaborate across teams to ensure customer satisfaction and engagement.
Healthtech • Internet of Things • Hospitality • Telehealth
As a Shopify Account Manager at Bask, you will enhance customer experience, own the full customer lifecycle, and analyze engagement metrics while collaborating across teams.
Top Skills:
SaaSShopify
Healthtech • Internet of Things • Hospitality • Telehealth
Manage the full customer lifecycle by building relationships, driving user adoption, analyzing metrics, and delivering product demos in a fast-paced startup environment.
Top Skills:
Customer Engagement SoftwareE-CommerceSaaS
Database
The Principal Customer Success Manager oversees enterprise customer relationships, ensuring successful adoption of Couchbase solutions through onboarding, value realization, and account growth. They collaborate with cross-functional teams, address customer risks, and advocate internally for client needs.
Top Skills:
Cloud PlatformsDatabaseDistributed DatabasesEnterprise SaasGainsightInfrastructure PlatformsNoSQLSalesforce
Reposted 20 Hours AgoSaved
Security • Cybersecurity
Serve as primary customer advocate for enterprise accounts, driving value realization, adoption, renewals and expansion. Build executive relationships, deliver business reviews, create success plans, triage issues with cross-functional teams, and recommend product improvements to maximize ROI and retention.
Top Skills:
Case Management SystemsCRMEmail SecurityJIRASalesforce (Sfdc)
Healthtech
As a Senior Customer Success Manager, you will manage strategic client portfolios, guiding implementations, driving adoption, and fostering long-term relationships to enhance client success and performance.
Top Skills:
AsanaGoogle WorkspaceHubspotSlack
Healthtech • Software
The Senior Customer Success Executive will manage strategic healthcare clients, drive product adoption, enhance customer relationships, and support clients' success while looking for growth opportunities in their accounts.
Top Skills:
SaaS
Healthtech • HR Tech • Insurance • Consulting
Client Success Managers serve as the main contact for clients, ensuring satisfaction and alignment of needs, operating in a cloud-based environment, and providing analytical support to drive value from MedInsight's products.
Top Skills:
Azure DevopsDatabricksJIRAAzurePythonRSQL
Artificial Intelligence • Big Data • Machine Learning • Software
The Customer Success Manager will manage enterprise customer relationships, drive adoption and value realization, and identify growth opportunities across accounts, ensuring successful program execution and customer satisfaction.
Top Skills:
AISaaS
Pharmaceutical • Manufacturing
The 3PL Client Success Senior Manager oversees distribution processes for prescription goods, manages 3PL performance, and ensures compliance and customer satisfaction within a specialty-focused operational framework.
Top Skills:
3Pl OperationsPharmaceutical LogisticsSupply Chain Management
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Top Companies in Boston, MA Hiring Senior Customer Success Roles
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