Top Senior Customer Success Jobs in Boston, MA

The Manager of Customer Success will lead the AMER CSM team, develop processes and playbooks, and ensure customer satisfaction and success for scalable growth.

As a Senior Customer Success Manager, you will manage high-value accounts, drive adoption of solutions, ensure customer success, and advocate for customer needs, while collaborating with internal teams to improve services.

The Client Success Manager ensures client satisfaction by managing relationships, overseeing performance metrics, and facilitating smooth onboarding and operations.

Lead customer success strategy and team to improve retention, drive expansion, implement data-driven processes and playbooks, own executive relationships, and partner cross-functionally to scale onboarding, adoption, and CS operations.

Guide SMB customers through onboarding and adoption of the icortica platform: lead implementations, deliver training, manage support tickets, configure workflows, mitigate risk, and communicate with stakeholders to ensure long-term customer health.

Leads strategic relationship management for enterprise Life Sciences accounts, driving platform adoption, renewals, and ensuring high-touch support across the client lifecycle.

The Senior Client Success Manager ensures clients achieve their goals through advocacy, managing relationships post-sale, and addressing technical challenges and data strategies.

The Customer Success Director manages client relationships, ensures satisfaction and renewals, drives upsell opportunities, and refines processes while leading a Customer Success team.

The VP Customer Success will lead the customer experience, drive product adoption, satisfaction, and retention while managing a Customer Success team.

Manage strategic relationships with large correctional customers to drive Axon product adoption, advise on operations and compliance, lead escalations, create success plans, deliver training, track metrics, influence product roadmap, and coordinate cross-functional teams with regular travel to client sites.

Manage a portfolio of high-value enterprise accounts, driving user adoption, retention, and growth while collaborating cross-functionally and advocating for customers.

The Senior Strategic Customer Success Manager is responsible for managing high-value accounts, driving adoption and retention, and collaborating cross-functionally to achieve customer success and satisfaction.

As a Customer Success Manager at Suki, you'll drive user engagement and adoption of the digital assistant for healthcare, ensuring successful setup and training of end users in major health systems. You'll identify and resolve issues, collaborate with various teams and provide customer insights to shape product innovation.

Lead a team of Customer Success Managers to drive activation and retention for small and mid-market customers, utilizing analytical insights and operational rigor.

As a Customer Success Manager, you'll lead onboarding and implementation, manage strategic stakeholder relationships, drive analytics, and advocate for customer needs while collaborating across teams.

Responsible for managing relationships with employer customers in mental health solutions, ensuring satisfaction and facilitating communication between stakeholders while driving customer engagement and product innovation.

Lead and develop a high-performing Customer Success team, manage strategic accounts, drive customer retention and expansion, and implement scalable processes for success.

The Senior Customer Success Manager will oversee customer relationships, ensure value delivery from Cyara’s solutions, lead renewals, and drive customer growth strategies while managing internal resources effectively.

The Customer Success Manager focuses on managing client relationships, driving product adoption, supporting account plans, and ensuring customer satisfaction and retention.

The Senior Customer Success Operations Analyst will drive process improvements for Success teams, manage scalable operational activities, and track outcomes of initiatives to enhance customer experiences and operational efficiency.

The Senior Manager, Customer Success will enhance B2B partner engagement and growth, driving product adoption and ensuring high satisfaction across EarnIn's portfolio.

The Senior Customer Success Manager will manage key accounts, ensure customer satisfaction, drive product adoption, and enhance retention and revenue for Bitsight while collaborating with internal teams to fulfill customer needs.

As a Customer Success Manager at Tonkean, you will drive customer adoption and retention for enterprise clients, develop lifecycle strategies, and build relationships with executive stakeholders to ensure measurable business outcomes.

The Senior Customer Success Manager will manage key customer relationships, ensure customer satisfaction, identify growth opportunities, and act as a liaison between customers and Instructure's teams.

Manage customer relationships for PTC's SaaS offerings, ensuring satisfaction and retention. Analyze performance metrics, coordinate escalations, and provide insights to enhance customer experience.