Top Senior Customer Success Jobs in Boston, MA

Reposted 3 Days AgoSaved
In-Office or Remote
Boston, MA
71K-91K Annually
Senior level
71K-91K Annually
Senior level
Fintech • Analytics
The Senior Customer Success Manager will lead customer engagement initiatives, develop training sessions, analyze customer data, and foster strong relationships with clients to ensure high satisfaction and product adoption.
Top Skills: ChurnzeroMS OfficePower BISalesforce
21 Days AgoSaved
Remote
Boston, MA
122K-188K Annually
Senior level
122K-188K Annually
Senior level
Security • Software • Cybersecurity • Automation
The Senior Customer Success Manager at Drata will lead strategic customer relationships, ensure compliance program success, and drive measurable business outcomes while guiding customers through complex frameworks.
Top Skills: CatalystJIRASalesforceSigma
Reposted 3 Days AgoSaved
In-Office
Boston, MA
Senior level
Senior level
Information Technology • Security • Software
The Sr. Director of Global Customer Success will lead customer success initiatives, enhance customer satisfaction, and grow revenue by optimizing customer journeys and managing a high-performance team.
Top Skills: Application SecurityCloud DevelopmentDevOpsDevsecopsSaaS
Reposted 4 Days AgoSaved
In-Office
Boston, MA
130K-180K Annually
Senior level
130K-180K Annually
Senior level
AdTech • Digital Media • Marketing Tech • Social Media • Software
The Senior Client Success Manager is responsible for ensuring retention and growth of strategic customer accounts by driving revenue through upselling and renewals, while acting as a trusted advisor for key stakeholders.
Top Skills: CRM
Reposted 18 Days AgoSaved
Remote
Boston, MA
270K-300K Annually
Senior level
270K-300K Annually
Senior level
Artificial Intelligence • Software • Generative AI
The Manager, AI Outcomes is responsible for leading a team to ensure customer success in adopting Glean's AI solutions, develop adoption playbooks, engage with stakeholders, and measure ROI and user transformation.
Top Skills: AICustomer SuccessData AnalyticsManagement ConsultingSaaS
Reposted 5 Days AgoSaved
Hybrid
Boston, MA
80K-100K Annually
Senior level
80K-100K Annually
Senior level
Healthtech • Information Technology
The Customer Success Manager will ensure long-term customer satisfaction and retention by managing strategic accounts, addressing customer needs, and fostering strong relationships, while also identifying upsell opportunities and providing product feedback.
Top Skills: Ai Tools (ChatgptGithub Copilot)Salesforce
Reposted 6 Days AgoSaved
In-Office or Remote
Boston, MA
Senior level
Senior level
Artificial Intelligence • Software • Automation
The Senior Technical Customer Success Manager will oversee technical relationships with OEM partners, guiding implementation and integration of n8n's systems into their applications, and providing strategic advice on product and architecture decisions.
Top Skills: APIsJavaScriptTypescript
6 Days AgoSaved
In-Office or Remote
Boston, MA
Senior level
Senior level
Artificial Intelligence • Software
The Senior Customer Success Manager will oversee strategic e-commerce accounts, manage renewals and expansions, lead commercial negotiations, and build account plans. They will ensure strong customer relationships and drive retention and growth within their portfolio.
Top Skills: ChurnzeroClariGainsightLookerSalesforceTableau
Reposted 6 Days AgoSaved
In-Office
Boston, MA
Senior level
Senior level
Software
The role focuses on managing customer success post-implementation, ensuring adoption of the platform, facilitating engagement, and identifying expansion opportunities while collaborating with cross-functional teams.
Reposted 7 Days AgoSaved
In-Office
Boston, MA
120K-180K Annually
Senior level
120K-180K Annually
Senior level
Artificial Intelligence • Software
Manage enterprise customer relationships, ensuring successful robotics deployment, aligning outcomes with business goals, and driving account growth through effective communication and cross-functional coordination.
Top Skills: AutomationHardwareIotOperational TechnologyRobotics
9 Days AgoSaved
In-Office
Boston, MA
101K-115K Annually
Senior level
101K-115K Annually
Senior level
Marketing Tech
The Senior Customer Success Manager will build long-term relationships with clients, drive platform engagement, provide insights, and address churn risks to enhance customer experience.
Top Skills: Digital Marketing
9 Days AgoSaved
In-Office or Remote
Boston, MA
79K-145K Annually
Senior level
79K-145K Annually
Senior level
Healthtech • HR Tech • Insurance • Consulting
Client Success Managers serve as the main contact for clients, ensuring satisfaction and alignment of needs, operating in a cloud-based environment, and providing analytical support to drive value from MedInsight's products.
Top Skills: Azure DevopsDatabricksJIRAAzurePythonRSQL
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Reposted 9 Days AgoSaved
In-Office
Boston, MA
125K-165K Annually
Senior level
125K-165K Annually
Senior level
Pharmaceutical • Manufacturing
The 3PL Client Success Senior Manager oversees distribution processes for prescription goods, manages 3PL performance, and ensures compliance and customer satisfaction within a specialty-focused operational framework.
Top Skills: 3Pl OperationsPharmaceutical LogisticsSupply Chain Management
10 Days AgoSaved
In-Office
Boston, MA
140K-160K Annually
Senior level
140K-160K Annually
Senior level
Hardware
The Customer Success Manager will manage customer relationships, ensuring satisfaction, driving account growth, and delivering value through Lumafield's advanced manufacturing solutions.
Top Skills: Ai-Driven ToolsComputer Vision
Reposted 8 Hours AgoSaved
Remote
Boston, MA
125K-150K Annually
Senior level
125K-150K Annually
Senior level
Healthtech • Database
Manage and drive success for a portfolio of up to 35 customer accounts in the healthcare sector, ensuring value realization and customer satisfaction.
Reposted 8 Hours AgoSaved
Remote
Boston, MA
154K-192K Annually
Senior level
154K-192K Annually
Senior level
Healthtech • Database
The Director of Client Success is responsible for building customer relationships, ensuring satisfaction, managing expectations, and leading a team of Client Success Managers to improve client experience and operational excellence.
Top Skills: Cloud-Based TechnologySaaS
Reposted 8 Hours AgoSaved
Remote or Hybrid
Boston, MA
150K-180K Annually
Senior level
150K-180K Annually
Senior level
Healthtech • HR Tech • Software
Lead and scale the PBM Client Success team to drive retention, renewal, upsell, and client satisfaction. Build PBM-specific strategy, playbooks, processes, and KPIs; oversee escalations and executive relationships; partner cross-functionally on product, implementation, and analytics; manage onboarding, training, and team performance.
Top Skills: CRMGoogle SuiteMS OfficeSalesforce
Reposted 9 Hours AgoSaved
Remote
Boston, MA
99K-112K Annually
Senior level
99K-112K Annually
Senior level
Artificial Intelligence • Big Data • Software • Analytics • Business Intelligence • Big Data Analytics
Manage a book of Mid-Market and Strategic customers to drive onboarding, adoption, retention, and expansion. Build tailored success plans, refine the customer journey and segmentation, present complex data clearly, and partner with product and cross-functional teams to incorporate customer feedback.
YesterdaySaved
Remote
Boston, MA
Senior level
Senior level
Information Technology • Consulting
The Director of Client Success will oversee client experiences for high-value law firms, leading a team of Client Success Managers and driving retention, revenue growth, and client satisfaction through strategic and operational excellence.
Top Skills: CRMDigital MarketingLegal Marketing Analytics ToolsLegal Tech PlatformsSeo
YesterdaySaved
Remote
Boston, MA
125K-175K Annually
Senior level
125K-175K Annually
Senior level
Edtech • Software
The Senior Director of Customer Success will lead a team, focusing on customer outcomes, defining strategy, and fostering collaboration for retention and growth.
YesterdaySaved
Remote or Hybrid
Boston, MA
105K-140K Annually
Senior level
105K-140K Annually
Senior level
Artificial Intelligence • Cloud • Fintech • Machine Learning • Mobile • Software
Manage long-term success for ServiceTitan's largest customers, focusing on product adoption, account management, and enhancing customer satisfaction. You'll coach users and develop strong partnerships with client management.
Reposted 10 Days AgoSaved
In-Office or Remote
Boston, MA
120K-150K Annually
Senior level
120K-150K Annually
Senior level
Biotech
The Customer Success Manager will manage customer onboarding, support, and success while building relationships and collaborating with multiple teams to drive product adoption.
Top Skills: Crm ToolsGenomics PlatformsHubspotSalesforce
YesterdaySaved
Remote
Boston, MA
170K-200K Annually
Senior level
170K-200K Annually
Senior level
Software
The Principal Customer Success Manager will oversee key enterprise accounts, ensuring client satisfaction, driving revenue growth, and collaborating with cross-functional teams to deliver optimal outcomes.
Top Skills: Salesforce
YesterdaySaved
Remote
Boston, MA
Senior level
Senior level
Cloud • Security
The Customer Success Manager at Delinea manages Enterprise accounts, drives product adoption, and ensures customer value by building strong relationships and tracking success metrics.
Top Skills: BeyondtrustCustomer Success Management PlatformsCyberarkPrivilege Access Service SolutionsSalesforce
YesterdaySaved
Remote
Boston, MA
Senior level
Senior level
Cloud • Security
The Senior Customer Success Manager will manage commercial accounts, drive product adoption, ensure positive customer experiences, and align on renewals for growth.
Top Skills: Customer Success Management PlatformsSalesforce
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