Top Senior Customer Success Jobs in Boston, MA

The Strategic Customer Success Manager will manage relationships with key healthcare clients, drive retention and expansion, offer strategic insights, and collaborate cross-functionally to enhance customer satisfaction and company growth.

The Principal Customer Success Manager fosters relationships with key clients, drives product adoption, and mentors team members to enhance customer engagement and satisfaction.

The Senior Customer Success Manager will lead customer relationships, drive engagement, provide actionable insights, and ensure client satisfaction with Similarweb's platform, focusing on achieving positive business outcomes.

Manage and grow strategic enterprise SaaS accounts for Bynder by driving adoption, delivering measurable ROI, owning success and renewal plans, mapping stakeholders, collaborating on account strategy, and representing customer feedback to product and partner teams to increase retention and expansion.

The Customer Success Manager drives customer satisfaction and growth by partnering with healthcare organizations to maximize the value of athenahealth solutions while managing customer relationships and overseeing performance improvements.

The Senior Client Success Manager is responsible for ensuring retention and growth of strategic customer accounts by driving revenue through upselling and renewals, while acting as a trusted advisor for key stakeholders.

The Sr. Director of Global Customer Success will lead customer success initiatives, enhance customer satisfaction, and grow revenue by optimizing customer journeys and managing a high-performance team.

Own post-sales journey for enterprise customers: lead onboarding and technical implementation, drive adoption and measurable outcomes, manage account strategy and retention, engage executives, collaborate across Sales, Product, Engineering, and advocate customer needs to influence product direction and expansion.

Own mid-market customer relationships to drive onboarding, adoption, renewals, and expansion. Monitor health using usage analytics, run business reviews, create success plans, mitigate risk, and collaborate with Support, Product, and Sales to maximize value and retention.

Manage long-term success of strategic, multi-location accounts by building executive relationships, driving product adoption, coaching users, managing enhancements, analyzing engagement KPIs, leading escalations, and presenting business reviews to reinforce product value.

Coach and develop a team of Customer Success Managers, manage escalations, drive retention, engagement and adoption, monitor customer and team metrics, implement scalable processes and best practices, partner cross-functionally to improve experience and operations, and occasionally travel for client engagements.

The Senior Customer Success Manager will oversee strategic e-commerce accounts, manage renewals and expansions, lead commercial negotiations, and build account plans. They will ensure strong customer relationships and drive retention and growth within their portfolio.

Lead and scale Vanta's Commercial Customer Success function, including partner-led success. Define strategy, operating model, segmentation and playbooks; hire and develop managers and CSMs; drive retention, adoption, time-to-value, and expansion; and partner cross-functionally to remove blockers and scale outcomes using automation and AI where appropriate.

The VP of Revenue & Customer Success will lead Sales, Customer Success, and Lifecycle Marketing at Elevate Leadership, driving growth and collaboration while improving customer experience and operational efficiency.

The Senior Onboarding Customer Success Manager leads customer deployments, manages project delivery, collaborates with stakeholders, and ensures successful transition to the post-deployment phase.

Manage enterprise customer relationships, ensuring successful robotics deployment, aligning outcomes with business goals, and driving account growth through effective communication and cross-functional coordination.

The role focuses on managing customer success post-implementation, ensuring adoption of the platform, facilitating engagement, and identifying expansion opportunities while collaborating with cross-functional teams.

The Customer Success Manager at GenLogs will manage a $3 million ARR book of business, oversee customer onboarding, drive adoption and customer satisfaction, and develop upsell strategies while collaborating with internal teams.

Lead customer success for revenue cycle management (RCM) across MSK/provider partners: onboard customers, manage third-party billing vendors, diagnose and remediate revenue leakage, guide front- and back-end RCM operations, produce monthly performance reports, translate RCM data into executive insights, and inform product through customer feedback.

As a Customer Success Executive, you will implement AI solutions in healthcare systems, ensuring strong adoption, measurable outcomes, and collaborating closely with clinical and operational teams.

The Enterprise Customer Success Manager will lead partnerships with enterprise customers, driving onboarding, adoption, and measurable outcomes while mentoring CSMs and collaborating across teams.

The Senior Customer Success Manager will mentor customers on Sonatype product implementations, build trusted relationships, and drive customer value, ensuring high renewal rates and successful product usage.

The Sr. Customer Success Manager advocates for customers, drives product adoption, assesses customer health, identifies growth opportunities, and manages renewals while optimizing customer satisfaction.

The Sr. Customer Success Manager advocates for customers, ensuring satisfaction and product adoption while driving renewals and expansion opportunities.

The Customer Success Manager advocates for customers, drives product adoption, identifies expansion opportunities, and manages account relationships, ensuring customer satisfaction and value delivery.