Top Senior Customer Success Jobs in Boston, MA

Own post-sales customer experience for enterprise and developer customers: onboarding, adoption, retention, renewals, expansion, executive alignment, product feedback loops, customer health scoring, playbook development, and advocacy.

As a Senior Customer Success Manager, you will lead customer journeys, drive value realization, serve as a technical advisor, and contribute to Customer Success evolution with a focus on large enterprise accounts.

Manage strategic enterprise accounts to drive customer adoption and success. Lead onboarding from Close-Won to Go-Live, manage renewals and retention, collaborate with Product/R&D/Medical teams, and communicate value through strong storytelling. Represent customer needs and travel as required.

The Senior Client Success Manager will manage client relationships, drive product adoption, resolve escalations, and improve processes to ensure client satisfaction and retention.

Lead and develop a team of Customer Success Managers, drive strategic engagement, and ensure customer value realization while managing day-to-day operations.

Manage and execute advertising campaigns for enterprise clients, focusing on profitability and growth through strategic planning and analysis of campaign performance. Collaborate with teams to optimize use of CommerceIQ's platform.

As Customer Success Operations Manager, you'll optimize customer processes, drive operational excellence, and leverage analytics to enhance customer satisfaction and retention, collaborating with multiple departments to implement strategic initiatives.

The Customer Success Manager will build relationships with clients, ensure satisfaction, drive retention, monitor customer health, and collaborate with teams to resolve issues and identify growth opportunities.

The Customer Success Manager will manage customer relationships, align strategies with cybersecurity objectives, and drive customer satisfaction and revenue growth.

The Manager, Client Success will drive long-term client success by managing relationships, enhancing product adoption, and leading retention and expansion initiatives across significant client portfolios.

The Senior Customer Success Onboarding role focuses on ensuring customers quickly gain value from the Vanilla platform through high-touch onboarding and training, facilitating communication, and managing project workflows.

As a Customer Success Manager, you will manage post-sale relationships, ensuring customer success through onboarding, deployment, and ongoing support while coordinating with internal teams and delivering quarterly reviews.

Manage strategic customer relationships to ensure long-term value, focusing on adoption, retention, and driving measurable outcomes while collaborating with various teams.

Lead end-to-end enterprise deployments of Workera's AI-powered platform, drive adoption and measurable ROI, advise executives on skills-driven workforce transformation, co-create assessments, translate skills data into executive-ready insights, and develop scalable AI-enabled Customer Success playbooks.

Lead and manage a team of Customer Success Managers to enhance customer retention and revenue through data-driven strategies and automation methods.

Lead customer success for revenue cycle management (RCM) across MSK/provider partners: onboard customers, manage third-party billing vendors, diagnose and remediate revenue leakage, guide front- and back-end RCM operations, produce monthly performance reports, translate RCM data into executive insights, and inform product through customer feedback.

The Principal Customer Success Manager ensures strategic customers achieve maximum value from Fullstory's products, overseeing a portfolio, driving product adoption, and collaborating with internal teams to enhance customer experience and growth.

Drive adoption and retention of Cognigy products for enterprise customers by identifying needs, coordinating implementations, engaging executives, defining success metrics, leading executive business reviews, crafting proposals, and collaborating with sales and technical teams to deliver ROI and expansion.

The Manager of Clinical Customer Success leads the nursing team, ensuring excellent clinical support, customer engagement, and value delivery post-implementation, while collaborating cross-functionally to enhance customer experiences and outcomes.

The Account Manager will manage relationships with clients, ensuring exceptional service and support, addressing issues, and providing tailored solutions. Responsibilities include operational management, reporting, customer feedback relay, and driving client retention and satisfaction.

The Customer Success Manager will collaborate with customers and internal teams to enhance lending processes, drive success metrics, and build strong customer relationships to unlock value from Blend's platform.

The Customer Success Manager at Omada Health will manage relationships with Enterprise customers, delivering onboarding, implementation, renewals, and identifying upsell opportunities while collaborating with various teams to ensure client satisfaction.

As a Senior Customer Success Manager, lead customer relationships, ensure product optimization, onboard new clients, provide support, and drive user engagement to maximize value from Yes Energy's products and services.

The role focuses on managing customer success post-implementation, ensuring adoption of the platform, facilitating engagement, and identifying expansion opportunities while collaborating with cross-functional teams.

As a Customer Success Executive, you will implement AI solutions in healthcare systems, ensuring strong adoption, measurable outcomes, and collaborating closely with clinical and operational teams.