Top Senior Customer Success Jobs in Boston, MA

Lead and scale the PBM Client Success team to drive retention, renewal, upsell, and client satisfaction. Build PBM-specific strategy, playbooks, processes, and KPIs; oversee escalations and executive relationships; partner cross-functionally on product, implementation, and analytics; manage onboarding, training, and team performance.

Lead strategic post-sale relationships for enterprise health system and life sciences partners. Own implementation through renewal and expansion, drive adoption and ROI, run executive business reviews, identify upsell opportunities, translate real-world data insights into business impact, and influence product and commercial strategy through cross-functional collaboration.

Manage a book of Mid-Market and Strategic customers to drive onboarding, adoption, retention, and expansion. Build tailored success plans, refine the customer journey and segmentation, present complex data clearly, and partner with product and cross-functional teams to incorporate customer feedback.

Lead and develop a team of Customer Success Managers, ensuring exceptional service delivery, coaching, and managing performance while driving customer satisfaction and engagement with technology solutions.

The Customer Success Manager will manage customer onboarding, support, and success while building relationships and collaborating with multiple teams to drive product adoption.

The Senior Customer Success Consultant will strategize solutions for clients, ensuring compliance with regulations, enhancing user satisfaction, and driving revenue through strategic engagements.

As a Customer Success Senior Manager in Life Sciences, you will partner with enterprise customers to maximize their Salesforce investment, ensuring effective use of solutions and resolving incidents. You will leverage technical knowledge and customer relationships to enhance business outcomes and drive success metrics.

The Senior Customer Success Manager develops partnerships with customers, ensuring they realize value from Solo.io's products, while managing renewals and customer satisfaction throughout their lifecycle.

As a Strategic Customer Success Manager, you will guide enterprise customers to achieve value with Omni, drive strategic initiatives, and manage key relationships to enhance ROI and growth.

The Senior Customer Success Engineer delivers technical support, ensuring customer satisfaction through issue resolution, collaboration with engineering, and ownership of customer relationships.

The Client Success Manager ensures client satisfaction and retention for high-value health system clients, managing post-sales processes, analyzing data, and enhancing relationships with stakeholders.

As a Shopify Account Manager at Bask, you will enhance customer experience, own the full customer lifecycle, and analyze engagement metrics while collaborating across teams.

Manage the full customer lifecycle by building relationships, driving user adoption, analyzing metrics, and delivering product demos in a fast-paced startup environment.

Own a portfolio of managed-service customers as the single point of accountability: onboard clients, coordinate technical and compliance projects, escalate issues with solutions, run business reviews, track KPIs, drive retention and upsell, and hold internal teams accountable to deliver outcomes.

As a Client Success Manager, you'll lead client onboarding, drive account growth, facilitate training, and manage escalations while ensuring seamless platform utilization.

As a Senior Customer Success Operations Analyst, you will enhance customer satisfaction and operational efficiency by managing CS operations, executing programs, and analyzing data within the Success organization.

The Customer Success Manager will manage client relationships for Rentable's revenue management platform, driving adoption and retention while collaborating with various teams to ensure clients achieve their pricing goals.

The Senior Customer Success Manager drives customer success, manages enterprise account relationships, ensures value realization, and collaborates with cross-functional teams to promote product adoption and renewals.

The Customer Success Manager will manage customer portfolios, drive adoption, retention, and growth, and ensure measurable value delivery through strategic engagement and collaboration with multiple internal teams.

The Senior Customer Success Manager manages enterprise customers, ensuring product adoption, building relationships, and driving business outcomes through data analysis and customer advocacy.

Lead post-sales for enterprise healthcare clients, build client success infrastructure (dashboards, SOPs, reporting), drive renewals and expansions, partner with Product/Sales/Clinical, and establish a Client Advisory Board to scale operations and commercial footprint.

The SVP will lead Customer Success for Marketing Cloud, driving customer value through adoption, support operations, onboarding, and feedback integration. They will oversee a high-performing team and ensure successful client engagement.

Lead technical and strategic success for complex enterprise accounts, manage executive-level engagements, and coordinate integrations and deployments while driving customer outcomes.

The Customer Success Manager focuses on managing client relationships, driving product adoption, supporting account plans, and ensuring customer satisfaction and retention.

Drive retention and expansion for enterprise customers by scaling onboarding, adoption, and expansion processes. Partner with sales, product, and support to resolve escalations, demonstrate ROI, gather product feedback, and lead advocacy. Conduct business reviews and support on-site meetings and events.