Top Senior Customer Success Jobs in Boston, MA

The Customer Success Manager will enhance the customer journey for public sector clients, focusing on privacy protection, collaboration with various teams, and fostering product adoption and retention.

The Director of Technical Customer Success leads customer relationships post-sale, ensuring value realization and growth through effective program management and technical expertise.

The Senior Customer Success Consultant will strategize solutions for clients, ensuring compliance with regulations, enhancing user satisfaction, and driving revenue through strategic engagements.

Lead post-sales for enterprise healthcare clients, build client success infrastructure (dashboards, SOPs, reporting), drive renewals and expansions, partner with Product/Sales/Clinical, and establish a Client Advisory Board to scale operations and commercial footprint.

The Senior Customer Success Manager manages enterprise customers, ensuring product adoption, building relationships, and driving business outcomes through data analysis and customer advocacy.

As a Customer Success Senior Manager in Life Sciences, you will partner with enterprise customers to maximize their Salesforce investment, ensuring effective use of solutions and resolving incidents. You will leverage technical knowledge and customer relationships to enhance business outcomes and drive success metrics.

The Client Success Manager ensures client satisfaction by managing relationships, overseeing performance metrics, and facilitating smooth onboarding and operations.

The Enterprise Client Strategist manages client relationships, guides platform adoption, coordinates project rollouts, and supports client growth strategies to achieve measurable impact.

The Senior Customer Success Manager will own customer relationships, drive adoption and retention in a SaaS environment, and manage renewals and expansions while collaborating cross-functionally.

Lead and develop a team of Customer Success Managers, ensuring exceptional service delivery, coaching, and managing performance while driving customer satisfaction and engagement with technology solutions.

Lead high-touch relationships with strategic enterprise accounts, drive adoption and retention, surface customer insights to influence product and GTM, build scalable CSM processes and playbooks, monitor health metrics, and cultivate customer advocates to support expansion and case studies.

Lead the Customer Success organization, driving performance across onboarding, adoption, retention, and expansion while coaching team members and improving outcomes through data-driven strategies.

Lead a team of renewals professionals to optimize revenue and reduce attrition through negotiation, strategy development, and stakeholder collaboration. Manage forecasting and provide insights to enhance financial performance.

The Senior Customer Success Manager engages with enterprise-level accounts, ensuring customer satisfaction and adoption of Platform Science's solutions while managing account relationships and driving product adoption.

As a Customer Success Manager, you will build relationships with school districts, deliver clinical guidance, and ensure successful partnerships, while providing strategic insights and fostering collaboration with the Cartwheel team.

The Enterprise Customer Success Manager will guide large enterprise customers through journey management transformations, ensuring adoption and value realization, driving renewals and expansion, and collaborating with cross-functional teams.

The Relationship Manager will manage day-to-day operations, strengthen client relationships, and deliver excellent service while collaborating with internal teams to enhance the member experience.

The Strategic Account Growth Manager develops and maintains enterprise client relationships, ensuring customer success and engagement through strategic onboarding and ongoing support.

Lead a pod of CSMs while owning an enterprise account portfolio: drive renewals, expansions, KPI tracking (in HubSpot), executive relationships, forecasting, coaching, and cross-functional problem-solving to reduce churn and grow client impact.

The Senior Customer Success Manager will manage enterprise customer relationships, focusing on retention and driving business outcomes. Responsibilities include relationship management, risk mitigation, and customer enablement.

The Director of Customer Success at Prudentia Sciences will manage strategic customer relationships, drive platform adoption, oversee account growth, and provide technical support, while influencing product strategy based on customer feedback.

Manage strategic partnerships with major Texas school districts, driving customer adoption, retention, and mentoring team members while navigating complex educational dynamics.

Oversee a portfolio of key real estate partners, drive adoption and retention of Zillow's products, and manage client relationships with data-driven insights.

The Senior Customer Success Manager will manage a portfolio of enterprise accounts, drive product adoption, optimize processes, and ensure client satisfaction and revenue retention while building strategic relationships with clients.

As a Customer Success Manager at Credo AI, you will guide enterprise customers in adopting the Credo AI Governance Platform, manage projects, oversee the customer lifecycle, and drive value through success plans aligned to customer goals.