Top Senior Customer Success Jobs in Boston, MA

As a Customer Success Manager at Eve, you'll drive client success and growth, maximize product utilization, manage onboarding, and enhance client relationships while providing feedback for product evolution and implementing strategies for client retention and satisfaction.

As a Strategic Accounts Customer Success Manager, you will drive customer satisfaction for major clients, manage renewals and upsells, and collaborate internally to enhance product usage and improve customer experience.

As a Senior Customer Success Manager, you will manage high-value accounts, drive adoption of solutions, ensure customer success, and advocate for customer needs, while collaborating with internal teams to improve services.

The VP Customer Success will lead the customer experience, drive product adoption, satisfaction, and retention while managing a Customer Success team.

Lead post-sales customer success for Juniper networking products, own high-priority incidents, replicate issues in lab, drive resolutions with engineering, run account reviews, contribute knowledge base content, and improve processes to increase customer satisfaction and reliability.

Manage a ~40–50 account portfolio to drive adoption, retention, renewals, and expansion. Deliver executive-level reviews, coordinate cross-functional support, monitor product usage and account health, provide data-driven insights, and act as primary customer escalation and advocate for product and service improvements.

As an Enterprise Customer Success Manager, you will drive customer satisfaction, manage mid-market accounts, provide technical guidance, and lead GRC transformation projects with a focus on strategic partnerships.

The Director of Customer Success will drive revenue retention and expansion, operationalize marketing strategies, and lead Customer Success Managers to enhance partner engagement and performance.

Serve as a trusted advisor for strategic clinical accounts, build Customer Success Plans, monitor KPIs and customer health, drive adoption, expansions, renewals, and advocate customer needs across product and services.

The Senior Manager, Customer Success Architect leads a team in delivering technical solutions, mentors staff, and ensures customer satisfaction through effective engagements and continuous improvement efforts.

The Client Success Manager builds and maintains client relationships, drives engagement and adoption of analytics solutions, and ensures successful delivery of services while managing multiple projects and priorities.

The Customer Success Manager builds relationships with dealer customers, ensuring product adoption and measurable revenue impact through proactive communication and support.

The Customer Success Manager leads success outcomes for named accounts, drives product adoption, manages customer relationships, and identifies upsell opportunities.

The Enterprise Customer Success Manager leads initiatives to mitigate churn, drive growth, build partnerships, and mentor junior team members in achieving customer engagement and success.

As a Senior Customer Success Manager, you will partner with enterprise customers to ensure they achieve measurable outcomes with Socure's identity verification solutions through strategic planning, engagement, and health management.

The Manager, Customer Success will lead a high-performing team, focusing on customer retention, operational excellence, and team development in cybersecurity solutions.

As a Customer Success Manager, you'll drive adoption and retention for Enterprise clients, developing success strategies and nurturing relationships while leading onboarding and conducting business reviews.

As a Customer Success Solutions Architect, you will serve as a technical advisor for enterprise clients, guiding the deployment of Strivacity's CIAM platform, managing onboarding, and the overall success of customer projects.

The Customer Success Operations role involves optimizing and scaling post-sales customer lifecycle processes, data management, systematic tracking of customer metrics, and improving operational efficiency across organizations.

The Senior Customer Success Manager will drive customer value realization, adoption, retention, and expansion of SaaS solutions, ensuring customer satisfaction and long-term success through relationship building and proactive engagement.

The role involves resolving customer issues, improving internal tools, and engineering solutions to enhance the customer experience. It requires excellent communication skills and technical understanding of web architecture.

The Senior Customer Success Manager is responsible for managing a portfolio of Enterprise customers, ensuring successful product deployment and maintaining strong relationships to maximize customer value and satisfaction.

The Customer Success Architect drives customer lifecycle management by coordinating onboarding, implementation, and integration, ensuring successful adoption of the Veza platform while providing expertise in identity security.

The Senior Customer Success Manager will build customer relationships, drive adoption, handle escalations, and ensure long-term value for strategic customers.

The Enterprise Customer Success Manager will onboard clients, manage relationships, analyze fraud issues, and collaborate with teams to ensure customer success.