Top Senior Customer Success Jobs in Boston, MA

Own retention, renewals, expansion, and value realization for higher-education clients. Build executive relationships, lead strategic reviews, forecast and negotiate renewals, identify upsell opportunities, drive product adoption, translate feedback into product insights, maintain CRM, and represent eRezLife at industry events.

The Senior Technical Account Manager will lead AI workflow implementations, manage customer relationships, monitor performance, and drive adoption through training and support.

Lead and scale an outcome-driven Customer Success organization: define customer journeys, drive retention and expansion, partner with Sales/Product/Implementation, build forecasting and account planning, translate feedback into product recommendations, recruit and develop CS team, and leverage tooling and automation to improve efficiency and customer value.

Manage and drive success for a portfolio of up to 35 customer accounts in the healthcare sector, ensuring value realization and customer satisfaction.

The Director of Client Success is responsible for building customer relationships, ensuring satisfaction, managing expectations, and leading a team of Client Success Managers to improve client experience and operational excellence.

The Global VP of Customer Success will transform customer success operations, improve customer value realization, and work with executive teams to enhance product offerings.

The Enterprise Client Success Manager will manage relationships with Large Enterprise clients, ensuring successful adoption of Crunchafi's products and identifying growth opportunities.

Lead post-sales onboarding and customer engagement for Study Design products, ensuring smooth activation and driving value realization through analytics and AI practices.

The Customer Success Manager will enhance the customer journey for public sector clients, focusing on privacy protection, collaboration with various teams, and fostering product adoption and retention.

The Customer Success Manager will oversee enterprise accounts, drive customer health and success, identify growth opportunities, and collaborate cross-functionally to enhance product adoption in healthcare AI.

The Senior Manager of Enterprise Client Success will lead a team, shape the client success strategy, and foster partnerships, ensuring maximum value for enterprise clients.

Lead and scale the PBM Client Success team to drive retention, renewal, upsell, and client satisfaction. Build PBM-specific strategy, playbooks, processes, and KPIs; oversee escalations and executive relationships; partner cross-functionally on product, implementation, and analytics; manage onboarding, training, and team performance.

Lead strategic post-sale relationships for enterprise health system and life sciences partners. Own implementation through renewal and expansion, drive adoption and ROI, run executive business reviews, identify upsell opportunities, translate real-world data insights into business impact, and influence product and commercial strategy through cross-functional collaboration.

Manage a book of Mid-Market and Strategic customers to drive onboarding, adoption, retention, and expansion. Build tailored success plans, refine the customer journey and segmentation, present complex data clearly, and partner with product and cross-functional teams to incorporate customer feedback.

Lead and develop a team of Customer Success Managers, ensuring exceptional service delivery, coaching, and managing performance while driving customer satisfaction and engagement with technology solutions.

The Customer Success Manager will manage customer onboarding, support, and success while building relationships and collaborating with multiple teams to drive product adoption.

The Senior Customer Success Consultant will strategize solutions for clients, ensuring compliance with regulations, enhancing user satisfaction, and driving revenue through strategic engagements.

As a Customer Success Senior Manager in Life Sciences, you will partner with enterprise customers to maximize their Salesforce investment, ensuring effective use of solutions and resolving incidents. You will leverage technical knowledge and customer relationships to enhance business outcomes and drive success metrics.

The Senior Customer Success Manager develops partnerships with customers, ensuring they realize value from Solo.io's products, while managing renewals and customer satisfaction throughout their lifecycle.

As a Strategic Customer Success Manager, you will guide enterprise customers to achieve value with Omni, drive strategic initiatives, and manage key relationships to enhance ROI and growth.

The Senior Customer Success Engineer delivers technical support, ensuring customer satisfaction through issue resolution, collaboration with engineering, and ownership of customer relationships.

The Client Success Manager ensures client satisfaction and retention for high-value health system clients, managing post-sales processes, analyzing data, and enhancing relationships with stakeholders.

As a Shopify Account Manager at Bask, you will enhance customer experience, own the full customer lifecycle, and analyze engagement metrics while collaborating across teams.

Manage the full customer lifecycle by building relationships, driving user adoption, analyzing metrics, and delivering product demos in a fast-paced startup environment.

Own a portfolio of managed-service customers as the single point of accountability: onboard clients, coordinate technical and compliance projects, escalate issues with solutions, run business reviews, track KPIs, drive retention and upsell, and hold internal teams accountable to deliver outcomes.