Top Senior Customer Success Jobs in Boston, MA

The Customer Success Manager will oversee customer relationships, drive adoption and retention, manage renewals, and ensure customer success through data-driven actions and collaboration with internal teams.

Manage strategic customer relationships to ensure long-term value, focusing on adoption, retention, and driving measurable outcomes while collaborating with various teams.

Lead end-to-end enterprise deployments of Workera's AI-powered platform, drive adoption and measurable ROI, advise executives on skills-driven workforce transformation, co-create assessments, translate skills data into executive-ready insights, and develop scalable AI-enabled Customer Success playbooks.

The Customer Success Manager at Omada Health will manage relationships with Enterprise customers, delivering onboarding, implementation, renewals, and identifying upsell opportunities while collaborating with various teams to ensure client satisfaction.

As a Customer Success Executive, you will implement AI solutions in healthcare systems, ensuring strong adoption, measurable outcomes, and collaborating closely with clinical and operational teams.

Lead customer success for revenue cycle management (RCM) across MSK/provider partners: onboard customers, manage third-party billing vendors, diagnose and remediate revenue leakage, guide front- and back-end RCM operations, produce monthly performance reports, translate RCM data into executive insights, and inform product through customer feedback.

Lead and manage a team of Customer Success Managers to enhance customer retention and revenue through data-driven strategies and automation methods.

Lead customer success for a dedicated portfolio, managing teams, driving retention and growth strategies, and fostering customer relationships.

Drive adoption and retention of Cognigy products for enterprise customers by identifying needs, coordinating implementations, engaging executives, defining success metrics, leading executive business reviews, crafting proposals, and collaborating with sales and technical teams to deliver ROI and expansion.

The Senior Digital Engagement Manager designs and executes data-driven digital engagement programs to drive customer adoption and long-term retention across the customer lifecycle.

The Senior Scaled Customer Success Manager will manage a portfolio of accounts, improve customer onboarding, and drive product adoption and retention through collaboration with various teams.

The Senior Technical Customer Success Manager will manage customer relationships, drive product adoption, and handle technical challenges in a SaaS environment, especially in cybersecurity.

The Senior Client Success Manager will drive product adoption, revenue growth, and client satisfaction while collaborating with cross-functional teams and clients.

The Enterprise Customer Success Manager will lead partnerships with enterprise customers, driving onboarding, adoption, and measurable outcomes while mentoring CSMs and collaborating across teams.

The Client Success Manager will build strong relationships with strategic accounts to drive revenue growth, handle client transitions, and collaborate with internal teams to deliver tailored solutions aligned with client goals.

The role focuses on managing customer success post-implementation, ensuring adoption of the platform, facilitating engagement, and identifying expansion opportunities while collaborating with cross-functional teams.

The Senior Manager, Customer Success Management will lead a team, develop customer strategies, drive engagement, improve retention, and optimize processes within the Commercial and Digital segments.

The Customer Success Manager will manage over 30 customer accounts, build relationships, drive product adoption, and collaborate with internal teams to ensure satisfaction and account growth.

The Director of Customer Success Operations will enhance operational strategy and processes, ensuring seamless systems connectivity while improving user experiences through automation and data integration.

You will lead and build the Customer Success team, manage renewals and expansions for accounts, and enhance customer relations and metrics. Your role includes pipeline generation, client conversations, and operational oversight.

The Director of Technical Success leads a team of Technical Success Managers, ensuring effective adoption and expansion of GenAI applications, aligning delivery with business outcomes, and driving customer value.

The Vice President of Customer Success will lead the client success organization, focusing on retention, growth, and measurable outcomes through strategic execution and team development.

The Strategic Client Success Executive is responsible for client retention, satisfaction, and growth by building strong partnerships, managing contracts, and aligning solutions to client needs in the healthcare technology sector.

The Customer Success Manager at AlayaCare manages strategic plans for large customers, enhancing retention and adoption of the SaaS platform, while ensuring client satisfaction and ROI. Responsibilities include relationship management, stakeholder updates, addressing customer issues, and driving account growth through upselling.

The Senior Client Success Manager manages client relationships, oversees digital marketing campaigns, and ensures client retention by analyzing performance data and providing tailored marketing recommendations.