Top Senior Customer Success Jobs in Boston, MA

The Senior Customer Success Manager will own customer relationships, drive adoption and retention in a SaaS environment, and manage renewals and expansions while collaborating cross-functionally.

Lead post-sales customer success for Juniper networking products, own high-priority incidents, replicate issues in lab, drive resolutions with engineering, run account reviews, contribute knowledge base content, and improve processes to increase customer satisfaction and reliability.

The Director of Technical Success leads a team of Technical Success Managers, ensuring effective adoption and expansion of GenAI applications, aligning delivery with business outcomes, and driving customer value.

Primary owner of large, complex health plan accounts; build trusted relationships, manage escalations, coordinate cross‑functional teams to resolve issues, drive retention, identify expansion opportunities, and protect recurring revenue.

The Director of Client Success oversees client satisfaction and digital marketing strategies, manages escalations, resolves issues, and collaborates with teams to improve service quality.

As a Customer Success Manager, you will guide educators to achieve their goals using Edmentum solutions, ensuring customer satisfaction and effective implementation.

The Senior Customer Success Manager will manage strategic partnerships with Florida school districts, drive customer adoption, oversee onboarding processes, mitigate churn, and mentor junior team members.

The Senior Manager, Customer Success Architect leads Customer Success Engineers, oversees technical engagements, and ensures solution delivery meets customer needs and objectives.

As a Senior Customer Success Manager, you will manage and develop customer accounts, ensuring customer satisfaction and product adoption while driving revenue growth through strategic planning and relationship building.

The Customer Success Engineer will ensure customers maximize product value by providing training, support, and engagement to foster strong relationships.

The Senior Customer Success Manager oversees post-sales customer lifecycle, enhancing client revenue strategies and ensuring maximum ROI through expert consultation and account management.

Lead a team of Customer Success Managers to drive activation and retention for small and mid-market customers, utilizing analytical insights and operational rigor.

The Enterprise Customer Success Manager will be responsible for renewals, upsells, and driving customer adoption and value realization across enterprise accounts.

The Senior Customer Success Manager engages with enterprise-level accounts, ensuring customer satisfaction and adoption of Platform Science's solutions while managing account relationships and driving product adoption.

Lead the Customer Success organization, driving performance across onboarding, adoption, retention, and expansion while coaching team members and improving outcomes through data-driven strategies.

Lead high-touch relationships with strategic enterprise accounts, drive adoption and retention, surface customer insights to influence product and GTM, build scalable CSM processes and playbooks, monitor health metrics, and cultivate customer advocates to support expansion and case studies.

Lead a pod of CSMs while owning an enterprise account portfolio: drive renewals, expansions, KPI tracking (in HubSpot), executive relationships, forecasting, coaching, and cross-functional problem-solving to reduce churn and grow client impact.

Manage a portfolio of mid-market and enterprise school-district accounts to drive product adoption, execute renewals, identify expansion opportunities, deliver trainings, analyze usage data, and maintain executive relationships and CRM records.

The Enterprise Customer Success Manager will guide large enterprise customers through journey management transformations, ensuring adoption and value realization, driving renewals and expansion, and collaborating with cross-functional teams.

The Senior Customer Success Manager will manage enterprise customer relationships, focusing on retention and driving business outcomes. Responsibilities include relationship management, risk mitigation, and customer enablement.

The Director of Customer Success Operations develops and improves processes, drives sales growth, and ensures operational excellence in the Customer Success team.

The Director of Customer Success at Prudentia Sciences will manage strategic customer relationships, drive platform adoption, oversee account growth, and provide technical support, while influencing product strategy based on customer feedback.

The Relationship Manager will manage day-to-day operations, strengthen client relationships, and deliver excellent service while collaborating with internal teams to enhance the member experience.

The VP of Customer Success will lead a dynamic team to enhance customer relationships, drive product adoption, and ensure customer retention and growth, aligning strategies with business objectives.

The Strategic Account Growth Manager develops and maintains enterprise client relationships, ensuring customer success and engagement through strategic onboarding and ongoing support.