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Top Senior Customer Success Jobs in Boston, MA

5 Days AgoSaved
In-Office
Boston, MA
143K-187K Annually
Senior level
143K-187K Annually
Senior level
Healthtech • Other
The Enterprise Customer Success Manager will oversee state agency relationships, coordinate implementation plans, ensure project success, and maintain communication among stakeholders to drive program growth and renewal at Cartwheel.
Top Skills: HubspotSalesforce
Reposted 5 Days AgoSaved
Remote or Hybrid
Boston, MA
Senior level
Senior level
Artificial Intelligence • Healthtech • Insurance • Software
The VP Customer Success will lead the customer experience, drive product adoption, satisfaction, and retention while managing a Customer Success team.
Top Skills: AIChange ManagementData IntegrationEnterprise SoftwareSaaS
6 Days AgoSaved
In-Office
Boston, MA
64K-149K Annually
Senior level
64K-149K Annually
Senior level
Information Technology
Responsible for overseeing the retention and growth of large alliance clients, building relationships, and ensuring they achieve value from TELUS Health solutions.
Top Skills: Crm PlatformsMS Office
6 Days AgoSaved
Hybrid
Boston, MA
120K-165K Annually
Senior level
120K-165K Annually
Senior level
Software • Biotech
The Customer Success Manager will manage onboarding, training, and platform customization for clients, ensuring they maximize the use of Weave's AI-driven SaaS platform for FDA submissions and facilitate communication between clients and product teams for continued growth.
Top Skills: Ai Instruments
Reposted 6 Days AgoSaved
In-Office
Boston, MA
106K-243K Annually
Senior level
106K-243K Annually
Senior level
Artificial Intelligence • Cloud • Information Technology • Consulting
Lead post-sales customer success for Juniper networking products, own high-priority incidents, replicate issues in lab, drive resolutions with engineering, run account reviews, contribute knowledge base content, and improve processes to increase customer satisfaction and reliability.
Top Skills: AnsibleAPIsBgpCC++Ci/CdCloudContainersEvpnFreebsdIgmpIp-FabricIsisJuniper ExJuniper MxJuniper PtxJuniper QfxJuniper SrxLdpLinuxMplsNetwork Protocol Analysis ToolsOrchestrationOsiOspfPerlPimPuppetRstpRsvpSession Smart RouterStpSubnettingTclTcp/IpTraffic GeneratorsTrunkingVirtualizationVlanVstpVxlan
25 Days AgoSaved
Remote
Boston, MA
152K-235K Annually
Senior level
152K-235K Annually
Senior level
Security • Software • Cybersecurity • Automation
The Senior Enterprise Customer Success Manager will manage strategic relationships with enterprise customers, focusing on compliance frameworks and driving measurable outcomes and growth.
Top Skills: CatalystJIRASalesforceSigma
Reposted 7 Days AgoSaved
Hybrid
Boston, MA
Senior level
Senior level
Software • Conversational AI • Generative AI
Manage a ~40–50 account portfolio to drive adoption, retention, renewals, and expansion. Deliver executive-level reviews, coordinate cross-functional support, monitor product usage and account health, provide data-driven insights, and act as primary customer escalation and advocate for product and service improvements.
5 Hours AgoSaved
Remote
Boston, MA
Senior level
Senior level
Software
The Director of Customer Success leads the vision and execution of customer success strategies, ensuring alignment with business objectives and fostering collaboration across teams. They advocate for customer needs and oversee technical and operational excellence within the team, mentoring staff and driving performance standards.
Top Skills: SaaSSalesforce
7 Hours AgoSaved
Remote
Boston, MA
40K-170K Annually
Senior level
40K-170K Annually
Senior level
Artificial Intelligence • Edtech
The Director of Customer Success will lead retention and satisfaction efforts for key accounts, develop teams, implement strategies, and improve customer engagement. Required to collaborate across departments and drive scalable success initiatives.
Top Skills: ChurnzeroGainsightSalesforceTotango
7 Hours AgoSaved
Remote
Boston, MA
194K-228K Annually
Senior level
194K-228K Annually
Senior level
Software
As a Customer Success Manager at Vanta, you'll advise large customers on security and compliance, drive implementations, and maintain executive relationships, ensuring customer retention and advocacy through value realization and strategic initiatives.
Top Skills: AIGrcSaaS
7 Hours AgoSaved
Remote
Boston, MA
80K-80K Annually
Senior level
80K-80K Annually
Senior level
Software • Analytics
The Customer Success Manager advocates for customers, driving product adoption, managing relationships, and delivering strategic value and renewals while ensuring customer satisfaction.
Top Skills: Customer Success PlatformsTotango
Reposted 7 Hours AgoSaved
Remote
Boston, MA
Senior level
Senior level
Healthtech • Internet of Things • Hospitality • Telehealth
The role involves resolving customer issues, improving internal tools, and engineering solutions to enhance the customer experience. It requires excellent communication skills and technical understanding of web architecture.
Top Skills: Cloud TechnologiesDnsNext.JsReactServerless Computing
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Reposted 7 Hours AgoSaved
Remote or Hybrid
Boston, MA
80K-137K Annually
Senior level
80K-137K Annually
Senior level
Artificial Intelligence • Cloud • Sales • Software • Database
The Senior Customer Success Manager will drive customer value realization, adoption, retention, and expansion of SaaS solutions, ensuring customer satisfaction and long-term success through relationship building and proactive engagement.
Top Skills: APIsGainsightJavaScriptRelational DatabasesSaaSSalesforce
Reposted 7 Hours AgoSaved
Remote
Boston, MA
150K-200K Annually
Senior level
150K-200K Annually
Senior level
Information Technology • Security • Cybersecurity
The Customer Success Architect drives customer lifecycle management by coordinating onboarding, implementation, and integration, ensuring successful adoption of the Veza platform while providing expertise in identity security.
Top Skills: Active DirectoryAWSAzureAzureadBoxGCPGitGoogleMicrosoft 365OktaPythonRdsRedshiftSalesforceServicenowSnowflake
YesterdaySaved
Remote
Boston, MA
Senior level
Senior level
Cloud • Software • Analytics
The role involves leading customer success initiatives for enterprise clients, driving the adoption of AI solutions, and managing strategic account relationships to ensure high satisfaction and growth.
Top Skills: AIAutomationNice CxoneSalesforce
YesterdaySaved
Remote
Boston, MA
80K-90K Annually
Senior level
80K-90K Annually
Senior level
Real Estate • Software
The Customer Success Manager is responsible for managing enterprise client relationships, ensuring satisfaction, retention, and product adoption, while analyzing customer data to drive improvements and success.
Top Skills: Google SuiteGongQuotapathSalesforceSlack
YesterdaySaved
Remote
Boston, MA
Senior level
Senior level
Artificial Intelligence • Analytics
Manage enterprise customer relationships, ensure successful onboarding and adoption of Brightfield's platform, and drive customer value and retention.
Top Skills: Salesforce
YesterdaySaved
Remote
Boston, MA
Senior level
Senior level
Software
The Senior Customer Success Manager develops customer relationships to enhance retention and satisfaction, leads the Customer Success team, and drives user growth through analytics, onboarding, and effective communication.
Top Skills: Computer EngineeringInformation SystemMobile Apps
YesterdaySaved
Remote
Boston, MA
126K-140K Annually
Senior level
126K-140K Annually
Senior level
Financial Services
As a Sr. Client Success Manager, you will provide strategic guidance and support to key clients in maximizing value from Alkami's platform, driving client satisfaction and fostering relationships. Responsibilities include directing client success initiatives, developing training, and influencing internal teams to enhance client outcomes.
Top Skills: Customer Success Software ToolsGoogle SlidesSaas Applications
Reposted YesterdaySaved
Remote
Boston, MA
130K-170K Annually
Senior level
130K-170K Annually
Senior level
Financial Services
The Customer Success Manager will oversee Truv's enterprise clients, driving product adoption, managing implementations, and ensuring customer satisfaction to boost revenue and engagement.
Reposted YesterdaySaved
Remote
Boston, MA
Senior level
Senior level
Marketing Tech • Sales
The Senior Customer Success Engineer ensures enterprise customers maximize value from the platform by resolving technical issues, creating scalable systems, and partnering with Implementation and Customer Success teams.
Top Skills: Customer Intelligence PlatformsGtm ToolsPythonSQLTypescript
Reposted YesterdaySaved
Remote
Boston, MA
Senior level
Senior level
Cloud • Logistics • Software • Transportation • Automation
As an Enterprise Customer Success Manager, you'll partner with major clients to drive retention, monitor customer health, and identify growth opportunities. You'll manage strategic relationships, conduct business reviews, and enable value realization using data insights.
Top Skills: CRMCsm Platforms
Reposted YesterdaySaved
Remote or Hybrid
Boston, MA
100K-110K Annually
Senior level
100K-110K Annually
Senior level
Software
The Senior Customer Success Manager will manage complex government client relationships, ensuring compliance and alignment with agency mandates while driving customer success and long-term value.
Top Skills: SaaS
Reposted YesterdaySaved
Remote
Boston, MA
130K-160K Annually
Senior level
130K-160K Annually
Senior level
Information Technology
The Enterprise Customer Success Manager will onboard clients, manage relationships, analyze fraud issues, and collaborate with teams to ensure customer success.
Top Skills: ApolloSalesforce
Reposted YesterdaySaved
Remote
Boston, MA
138K-162K Annually
Senior level
138K-162K Annually
Senior level
Software
As a Partner Customer Success Manager, you'll enhance post-sales success for indirect customers through partners, drive product adoption, build internal processes, and advocate for customer needs.
Top Skills: AISaaS
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