Top Senior Customer Success Jobs in Boston, MA

The Senior Director of Client Success will lead a team ensuring clients maximize their investment, develop relationships, and achieve business outcomes.

The Director of Customer Success at Prudentia Sciences will manage strategic customer relationships, drive platform adoption, oversee account growth, and provide technical support, while influencing product strategy based on customer feedback.

The Director of Customer Success is responsible for the strategy and execution of customer retention and expansion, leading teams and cross-company partnerships to enhance customer health and drive measurable growth.

The Support Analyst II will provide front-line technical support for clients, troubleshoot issues, maintain product knowledge, and contribute to process improvements, all while ensuring a high-quality client experience.

Lead optimization initiatives for customer success processes, collaborating with teams to enhance client experiences and support services. Manage escalations and train teams on new procedures.

The Customer Success Operations Associate will optimize processes, collaborate with Customer Success Managers, and support clients in healthcare technology, leveraging SQL for issue resolution.

Manage customer relationships for PTC's SaaS offerings, ensuring satisfaction and retention. Analyze performance metrics, coordinate escalations, and provide insights to enhance customer experience.

Leads a team focused on client retention and relationship management, executing strategic plans for renewals and growth while fostering a client-first culture.

As a Customer Success Engineer, you'll lead technical onboarding for AEC accounts, design workflows, deliver training, and collaborate on integrations and customer needs.

The Customer Success Program Manager coordinates strategic initiatives, enhances team efficiency, engages cross-functionally, and reports on progress and challenges to drive successful outcomes.

The Sr. Customer Success Operations Manager drives operational efficiency in the Customer Success team by implementing processes and metrics for customer satisfaction, forecasting, and cross-functional collaboration.

As Head of Customer Success, you'll strategize and lead initiatives to enhance the customer journey, coach CSMs, and drive retention and revenue growth.

The Director of Customer Success at IP Fabric is responsible for leading a global team, refining operations, enhancing customer engagement, and driving both retention and expansion. The role requires strategic leadership in developing customer success frameworks and metrics, while fostering strong cross-functional relationships and advocating for customer needs.

The Customer Success Executive at Luma Health manages strategic healthcare client relationships, drives product adoption, and ensures customer satisfaction and retention through data-driven insights and collaboration.

Manage the post-sale customer lifecycle, ensuring onboarding, adoption, renewals, and expansions while collaborating with Engineering and Product departments to shape Customer Success operations at scale.

The Senior Customer Success Manager will manage strategic customer relationships, drive adoption, mitigate risks, and collaborate cross-functionally to enhance retention and growth across mid-market and enterprise accounts.

The Director of Customer Success is responsible for driving retention and customer satisfaction, through leadership, strategic execution, and data analysis, in a fast-growing EdTech SaaS environment.

The Principal Customer Success Manager ensures enterprise customers maximize value from AI SOC analyst, manages account health, drives customer success strategies, and collaborates with cross-functional teams to improve operations and product offerings.

This role involves building strong customer relationships, aligning Five9 solutions to client goals, and collaborating with internal teams for customer success.

The Customer Success Manager at OutSystems ensures customer success, develops success plans, and drives outcomes by providing business, technical, and product knowledge to strategic customers, increasing customer health and retaining revenue.

As a Strategic Customer Success Manager at SentiLink, you'll manage relationships with strategic accounts, onboard clients, provide business insights, and collaborate with cross-functional teams to ensure client success.

Lead and optimize Customer Success operations, manage performance metrics, provide data-driven recommendations, and partner with various departments to enhance customer outcomes.

The Manager, Customer Success will lead a team in enhancing customer relationships, driving product adoption, and overseeing renewals and expansion opportunities, while fostering a culture of high performance.

The Manager of Customer Success will lead the AMER CSM team, develop processes and playbooks, and ensure customer satisfaction and success for scalable growth.

As a Senior Customer Success Manager, you will manage high-value accounts, drive adoption of solutions, ensure customer success, and advocate for customer needs, while collaborating with internal teams to improve services.