Top Senior Customer Success Jobs in Boston, MA

As a Strategic Accounts Customer Success Manager, you will drive customer satisfaction for major clients, manage renewals and upsells, and collaborate internally to enhance product usage and improve customer experience.

As a Senior Customer Success Manager, you will manage high-value accounts, drive adoption of solutions, ensure customer success, and advocate for customer needs, while collaborating with internal teams to improve services.

The VP Customer Success will lead the customer experience, drive product adoption, satisfaction, and retention while managing a Customer Success team.

Lead post-sales customer success for Juniper networking products, own high-priority incidents, replicate issues in lab, drive resolutions with engineering, run account reviews, contribute knowledge base content, and improve processes to increase customer satisfaction and reliability.

The Strategic Customer Success Manager will build relationships with enterprise clients, drive partner growth, manage escalations, and analyze customer success metrics.

The Director of Customer Success will manage partner relationships, oversee onboarding and integrations, drive post-launch success, and ensure customer satisfaction within the B2B2C framework.

As a Customer Success Manager, you'll manage strategic accounts, foster relationships, deliver training, collaborate on product improvements, and enhance customer satisfaction while analyzing engagement data.

Lead post-sales engagement across key accounts, ensuring product adoption, customer satisfaction, and influencing renewals while collaborating with sales and support teams.

As Director of Client Success, you will drive client satisfaction, retention, and growth through strategic planning, operational excellence, and strong client advocacy, leading a team to implement best practices and educational content.

The Customer Success Manager will enhance provider customer relationships, drive solution adoption, manage customer lifecycle, and promote renewals through strategic guidance and operational excellence.

The Customer Success Manager at MedScout will independently manage high-value accounts, driving post-sales success and customer engagement while collaborating across departments to ensure customer satisfaction and product influence.

The Customer Success Manager advocates for customers, drives product adoption, assesses customer health, negotiates renewals, and provides strategic recommendations to enhance customer experience and success with Verint products.

The Sr. Customer Success Manager advocates for customers, drives product adoption, assesses business value delivery, and manages renewals and expansion opportunities.

Manage a ~40–50 account portfolio to drive adoption, retention, renewals, and expansion. Deliver executive-level reviews, coordinate cross-functional support, monitor product usage and account health, provide data-driven insights, and act as primary customer escalation and advocate for product and service improvements.

The Director of Customer Success will manage relationships with self-insured employer clients, ensuring satisfaction while leveraging healthcare analytics to provide strategic solutions. Responsibilities include leading client interactions, utilizing data insights for decision-making, and collaborating with cross-functional teams to enhance service delivery.

The AI Customer Success Advisor will oversee AI workflow integrations, liaise with stakeholders, support training and documentation, and ensure successful implementation across offices.

As a Technical Customer Success Manager, you'll lead customer onboarding, provide technical guidance on scheduling software, manage pilot projects, and foster customer relationships to enhance adoption and retention. You will also analyze customer engagement to identify opportunities for improvement and act as their advocate within the company.

Partner with the Chief Customer Officer and CS teams to analyze post-sale data, improve renewals and retention, build scalable reporting and playbooks, automate workflows, and recommend technology and process improvements to reduce churn and increase forecast accuracy.

The CSM manages client relationships for DeductionsLink, enhancing client satisfaction, leading onboarding, delivering performance reports, and addressing client concerns to ensure effective service delivery.

This role focuses on customer relationship management, driving product adoption, ensuring measurable ROI, and managing the commercial health of customers' accounts in a B2B SaaS environment.

As an Enterprise Customer Success Manager, you will drive customer satisfaction, manage mid-market accounts, provide technical guidance, and lead GRC transformation projects with a focus on strategic partnerships.

The Director of Customer Success will drive revenue retention and expansion, operationalize marketing strategies, and lead Customer Success Managers to enhance partner engagement and performance.

Serve as a trusted advisor for strategic clinical accounts, build Customer Success Plans, monitor KPIs and customer health, drive adoption, expansions, renewals, and advocate customer needs across product and services.

The Senior Manager, Customer Success Architect leads a team in delivering technical solutions, mentors staff, and ensures customer satisfaction through effective engagements and continuous improvement efforts.

The Client Success Manager builds and maintains client relationships, drives engagement and adoption of analytics solutions, and ensures successful delivery of services while managing multiple projects and priorities.