Top Senior Customer Success Jobs in Boston, MA

The Enterprise Customer Success Manager will oversee state agency relationships, coordinate implementation plans, ensure project success, and maintain communication among stakeholders to drive program growth and renewal at Cartwheel.

The Manager, athenaPayer Customer Success oversees post-sale customer relationships, ensuring satisfaction and driving retention by analyzing customer performance and operational challenges, coordinating with internal teams for issue resolution, and promoting athenahealth solutions.

The Senior Customer Success Manager builds relationships with strategic accounts to ensure customer satisfaction, promotes product adoption, and collaborates with various teams to enhance client experiences and drive account growth.

Lead post-sales customer success for Juniper networking products, own high-priority incidents, replicate issues in lab, drive resolutions with engineering, run account reviews, contribute knowledge base content, and improve processes to increase customer satisfaction and reliability.

The Senior Enterprise Customer Success Manager will manage strategic relationships with enterprise customers, focusing on compliance frameworks and driving measurable outcomes and growth.

Lead and mentor a team of Customer Success Managers to drive customer satisfaction, retention, and product adoption, while managing strategic accounts and processes.

The Director of Customer Success leads enterprise bank and credit union accounts, focusing on customer relationship management, growth, and satisfaction while mentoring a team and collaborating with Product and Engineering.

The Client Success Director manages key client relationships, ensure client satisfaction, and collaborates with teams to enhance service delivery in the healthcare sector.

The Customer Success Manager leads efforts to enhance customer satisfaction and retention, utilizing data analytics and cross-functional collaboration to reduce churn and improve engagement across various customer segments.

Manage a ~40–50 account portfolio to drive adoption, retention, renewals, and expansion. Deliver executive-level reviews, coordinate cross-functional support, monitor product usage and account health, provide data-driven insights, and act as primary customer escalation and advocate for product and service improvements.

As a Senior Customer Success Engineer, you will lead customer deployments, monitor system health, and drive solution adoption to optimize security value for strategic accounts.

The Senior Customer Success Manager will engage with enterprise retail clients to ensure successful onboarding, retention, and growth while managing relationships and acting as a product advocate.

Lead and scale an enterprise Customer Success team for high-touch SaaS customers. Build CS processes, drive retention and expansion, manage escalations, collaborate cross-functionally, monitor performance metrics, and use data to improve outcomes for strategic accounts.

Own and grow strategic partner relationships, align cross-functional teams for deployments, lead executive engagement and QBRs, define KPIs, support market rollouts, and translate partner feedback into product and operational improvements to drive retention and revenue.

The Senior Enterprise Customer Success Manager at Drata will manage executive relationships, drive outcomes in compliance programs, and align product capabilities with customer growth and security.

The Customer Success Manager ensures client goals are met through effective product adoption and support, providing training and managing relationships with stakeholders.

Manage and grow strategic enterprise SaaS accounts for Bynder by driving adoption, delivering measurable ROI, owning success and renewal plans, mapping stakeholders, collaborating on account strategy, and representing customer feedback to product and partner teams to increase retention and expansion.

The Senior Client Success Manager ensures client success post-sale, manages client relationships, develops success plans, and drives renewals and expansion within client accounts.

The Customer Success Manager will onboard and expand customer relationships, ensuring value realization from the AI platform, leading business reviews, and advocating for product improvements based on customer feedback.

Manage strategic customer relationships, drive platform adoption, resolve escalations, collaborate cross-functionally, and provide customer insights to align with internal goals.

The Partner Customer Success Manager oversees the post-sales experience for MSSP/MSP partners, driving adoption and enabling value realization with NodeZero, while fostering strategic relationships and contributing to partner resources.

The Senior Customer Success Manager drives loyalty for home service clients, ensuring successful delivery of digital marketing solutions and maintaining strong client relationships.

As a Senior Customer Success Manager, you will manage strategic client portfolios, guiding implementations, driving adoption, and fostering long-term relationships to enhance client success and performance.

The Majors Customer Success Manager ensures successful implementation for strategic customers, builds relationships, and coordinates with internal teams to exceed customer expectations.

The Sr. Customer Success Manager engages enterprise customers to enhance adoption, manage relationships, drive renewals, and identify growth opportunities, guiding customer strategies and collaborating with internal teams.