Top Senior Customer Success Jobs in Boston, MA

Manage enterprise employer relationships, drive product adoption, and help customers achieve hiring goals. Build trust with senior stakeholders, understand business objectives, configure workflows, provide consultation and training, and translate customer needs into product solutions. Use data to improve recruiting ROI and collaborate cross-functionally with Sales, Product, Marketing, Support, RevOps, and other teams. The role is remote-friendly with travel required as needed.

Manage strategic enterprise customer relationships from onboarding through renewal. Develop success strategies, drive adoption and measurable outcomes, monitor account health, mitigate churn, conduct business reviews, provide training, and identify expansion opportunities. Coordinate renewals, issue resolution, and internal stakeholders while advocating for customer needs. Maintain CRM accuracy and travel to customer sites up to 25% of the time.

Lead enterprise customer onboarding and deployment projects for Ping Identity solutions. Manage deployment strategy, project plans, risks, issues, decisions, communications, stakeholders, and customer expectations. Collaborate with sales, product, engineering, support, vendors, executives, and technical teams to deliver projects on schedule and achieve customer business outcomes. Present to senior executives, resolve escalations, and transition customers to ongoing Customer Success management.

Own a portfolio of complex publisher accounts, serving as a strategic advisor and primary contact. Lead executive business reviews, analyze performance, drive yield and monetization optimization, identify expansion opportunities, support renewals, and collaborate with yield, demand, and product teams. Mentor junior CSMs, develop playbooks, and contribute to training. The role requires deep programmatic advertising expertise, analytical judgment, executive communication, and independent account management.

Lead and develop a team of 7–8 Customer Success Managers serving upmarket SaaS customers. Drive retention, adoption, customer value realization, forecasting, risk management, and operational excellence across a $15M–$20M ARR portfolio. Coach teams on account strategy, renewals, executive engagement, and value delivery while partnering cross-functionally with Sales, Product, Support, Services, Marketing, and RevOps. Travel up to 25% for customer and company meetings.

Lead and scale Stellaromics’ Customer Success organization across biotechnology tools. Define lifecycle, retention, adoption, renewal, and expansion strategies; build scalable processes and self-service capabilities; manage KPIs, customer health, churn risk, and high-value accounts; mentor Field Application Scientists, Field Service Engineers, and Support Scientists; and collaborate with Sales, Product, Finance, Marketing, and Commercial Operations.

Manage long-term relationships and success for strategic enterprise and franchise accounts. Build executive partnerships, drive product adoption, coach users, oversee onboarding, analyze engagement data, deliver business reviews, manage enhancement requests, resolve escalations, and identify customer experience improvements. Collaborate cross-functionally with product teams while serving as a subject matter expert and proactive advisor to customers.

Lead and grow the Americas Customer Success team, coaching CSMs, establishing scalable playbooks and operating cadences, improving adoption and customer health, identifying expansion opportunities, and partnering with Sales, Renewals, Support, Solutions Engineering, and Product. The role combines people leadership with hands-on management of strategic customer relationships and requires technical fluency in network automation or infrastructure tooling.

Manage new and existing enterprise customer accounts in partnership with an Enterprise Strategic Account Executive. Lead presales readiness, onboarding, change management, adoption, value realization, renewals, risk mitigation, executive reviews, and expansion identification. Build success plans and playbooks, coordinate escalations, maintain account data and forecasts in Salesforce and Gainsight, and use AI and automation to scale customer engagement. Serve customers with 10,000+ employees while driving retention, growth, ROI, and measurable business outcomes.

Manage mid-market SaaS customer relationships from onboarding through adoption, retention, and expansion. Lead business reviews, communicate ROI, develop success plans, monitor customer health, resolve escalations, and coordinate with Product, Engineering, Support, and Sales. Provide customer education, communicate product updates, identify adoption opportunities, and deliver tailored recommendations. The role requires strategic and technical customer engagement, executive relationship management, and expertise in internet technologies, networking, and email security.

Owns revenue growth, value realization, retention, renewals, and strategic relationships across enterprise transportation clients. Develops account growth roadmaps, leads executive business reviews and negotiations, identifies upsell opportunities, and translates transportation data into optimization strategies. Partners with Sales, Operations, Procurement, Carrier Management, Finance, and Product teams while guiding customers on network design, carrier strategy, procurement, and technology enablement. Requires extensive transportation experience, executive communication skills, analytical fluency, and team leadership.

Leads the global Customer Success organization and owns post-sale strategy, retention, expansion, adoption, customer health, and recurring revenue performance. Builds scalable teams, processes, lifecycle frameworks, and operating systems supporting rapid international growth. Integrates AI, predictive analytics, and automation into Customer Success operations while partnering with Sales, Product, Engineering, Marketing, and Operations. Manages executive relationships with strategic customers, drives forecasting accuracy, and ensures measurable customer outcomes across distributed regions.

Manage a book of ~20 strategic enterprise customers to drive product adoption, retention, and customer health. Become a product and domain expert, tailor configurations and training, multi-thread across stakeholders, and partner with Sales, Product, Marketing, and Ops to scale playbooks and outcomes.

Manage strategic higher education accounts by developing success plans, leading executive business reviews, monitoring customer health, driving product adoption, and supporting retention and expansion. Use data and generative AI to identify risks, improve workflows, and strengthen customer engagement. Collaborate with Product Management, Sales, Renewal Representatives, and leadership while maintaining CRM records and managing a substantial SaaS portfolio.

Owns strategic direction, partner engagement, account health, and growth for complex utility virtual power plant partners. Serves as a senior advisor, escalation point, and mentor while developing scalable playbooks, identifying program bottlenecks, and coordinating cross-functional solutions. Partners with Sales and Product, manages customer feedback, tracks account health through analytics, and influences product and service roadmaps. This is a senior individual-contributor role with no direct people management.

Own the full client lifecycle for telehealth businesses, from onboarding through renewals and expansion. Build client relationships, troubleshoot platform and workflow issues, monitor engagement and churn risks, and deliver demonstrations and strategic recommendations. Use ChatGPT, Claude, Gemini, and other AI tools to research needs, automate workflows, improve communications, and validate solutions. Collaborate cross-functionally to enhance client experiences, document successful AI processes, and support clients during weekend work.

Leads customer engagements and large-scale analytics projects from inception through delivery, ensuring measurable business value, quality, budgets, and timelines. Builds customer relationships, translates needs into analytics solutions, supports renewals and expansions, and coordinates with product, engineering, and data science teams. Also supports solution architecture, pre-sales demonstrations, proof-of-concept implementations, technical use-case development, and customer conferences. Presents complex insights to technical and nontechnical stakeholders.

Manage enterprise healthcare customer relationships, drive Workday product adoption, develop success plans, oversee SaaS implementations, resolve escalations, and align executives and internal teams. The role requires deep SaaS and healthcare expertise, Workday or comparable enterprise application experience, strong communication skills, and the ability to support customer retention, expansion, and advocacy. Travel up to 30% is required.

Own strategic relationships with complex enterprise customers, driving platform adoption, retention, growth, and measurable security outcomes. Analyze customer data, resolve complex challenges, guide customers through change, and advise on vulnerability disclosure and bug bounty programs. Partner with Sales, Product, and Technical Services on expansions and customer initiatives. Contribute to scalable customer success practices, mentor colleagues, and improve customer experience across the organization.

Own outcomes for complex enterprise accounts by driving AI product adoption, workflow transformation, ROI, retention, and expansion. Lead executive relationships, business reviews, change management, governance, and risk remediation. Create adoption playbooks, mentor CSMs, and influence cross-functional product and enablement decisions. Requires customer success, consulting, or account management experience in legal technology, eDiscovery, litigation support, or regulated workflows.

Own post-sale relationships for healthcare and health-tech clients, leading implementations, launches, adoption, executive business reviews, account health, renewals, and expansions. Build implementation playbooks and post-launch operating processes while managing complex cross-functional projects and multiple enterprise accounts. Partner with health plan and health system leaders to communicate performance, resolve risks, drive engagement, and support long-term client growth.

Lead customer success for Bueno’s B2B smart building analytics platform. Responsibilities include managing client relationships, onboarding and implementation, delivering HVAC and energy engineering services, developing success plans, supporting escalations, conducting product training, tracking adoption and renewal metrics, gathering feedback, and identifying expansion opportunities. The role also improves team processes and supports business growth while working remotely with up to 20% travel.

Own a portfolio of approximately 20 complex enterprise accounts, driving renewals, retention, adoption, expansion, and customer satisfaction. Build executive relationships, develop customer success plans, resolve escalations, and partner with Sales and Product leadership on product improvements and go-to-market strategy. Lead customer communities and regional events, travel to meet customers, and mentor junior customer success managers while exceeding retention and revenue targets.

Manage 8–10 concurrent customer implementations, coordinate internal delivery milestones, translate customer business processes into optimized software workflows, and serve as a trusted advisor. The role also involves improving implementation processes, identifying scalable best practices, communicating product issues to engineers, and managing customer accounts to maintain high NPS and low churn.

Own retention, renewals, expansion, onboarding, and strategic outcomes for 10–30 enterprise customer accounts. Build executive relationships, lead complex change management, develop account plans, identify creative strategy gaps, conduct executive business reviews, and provide customer feedback to Product and Leadership. Use Motion and its AI agent, Runneth, to improve creative testing workflows and customer impact.