Top Senior Level Customer Success Jobs in Boston, MA

Support customers by diagnosing network issues, maintaining FedRAMP services, collaborating with teams, and improving workflows through technical expertise and problem-solving.

The Client Executive will manage post-sale client relationships, ensuring successful implementation of analytics solutions and ongoing client engagement.

Manage a team of Product Support Engineers, ensuring high customer satisfaction and issue resolution by collaborating with cross-functional teams and optimizing support processes.

Lead and mentor Mid-Market Customer Success Managers, drive customer satisfaction and retention, manage renewals, upsell opportunities, and develop strategic plans for customer success.

The Technical Account Manager (TAM) at MongoDB serves as a primary technical resource for key customers, fostering strong relationships while resolving complex technical challenges and driving positive outcomes with MongoDB’s products.

The Global Head of Support leads the customer support and tech writing teams to enhance user experience, drive customer retention, and oversee a culture of excellence within a global support team.

As a Clinical Support Specialist, you will assist dental professionals with inquiries, support digital lab transitions, manage intricate cases, and ensure excellent client experiences.

The role involves coaching new instructors, monitoring engagement and metrics, and supporting live learning initiatives in a virtual environment.

The Technical Account Manager builds customer relationships, drives product adoption, offers GRC expertise, manages accounts, and conducts training while collaborating across teams.

This role involves providing program consulting services to clients, designing and implementing Customer Experience programs, and driving organizational change to achieve business outcomes.