Top Senior IT Jobs in Boston, MA

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Senior on-site IT support lead for Boston HQ owning endpoint, network, and conferencing infrastructure. Troubleshoot macOS/Windows endpoints via MDM, manage VPN and mobile devices, run onboarding/offboarding, partner with vendors on office build-out, enforce CUI/TAA compliance controls, and document processes while mentoring junior staff.

Provide Tier 2 technical support and own escalations across devices, apps, and cloud platforms. Administer enterprise SaaS (Google Workspace, Atlassian, Okta, Jamf, Slack), perform root cause analysis, build SOPs/KB content, partner with cross-functional teams, and use automation and generative AI responsibly to reduce tickets and improve service.

Lead IT operations, governance, and vendor relationships to execute the technology roadmap. Oversee infrastructure, cybersecurity, collaboration tools, business and GxP systems, project portfolios, compliance (NIST CSF, audits, validation), and IT policies. Partner with cross-functional leaders to ensure audit-ready processes and deliverables supporting clinical development and company growth.

Lead and build the internal IT function as a hands-on player/coach: mentor staff, handle tickets in ConnectWise, administer Microsoft 365/Azure and network/security infrastructure (Fortinet, SentinelOne, Sophos, Cisco), maintain internal tools (RMM, PSA, CMDB, PIM/PAM), create documentation and SOPs, and partner with leadership on roadmap and vendor decisions.

Serve as Level 2 escalation for the IT Service Desk, resolving advanced incidents across endpoints, identity, networking, VDI, and applications. Administer NinjaOne, Intune, Active Directory/Entra ID, FortiClient/FortiSASE, monitor backups, support onboarding/offboarding, maintain asset records, participate in projects, improve runbooks, and mentor junior staff.

Administer and patch Red Hat and Ubuntu design environments, support engineering users, automate tasks with Python/DevOps and Lambda, manage storage integration, route and resolve tickets per SLAs, and contribute to infrastructure projects and process improvements.

Lead and administer studio IT infrastructure and end-user support for ~100 seats. Manage Perforce, build/CD servers, identity, backups, security/compliance, vendor/MSP relationships, and execute migrations to colocation/cloud while maintaining documentation and onboarding/offboarding workflows.

Lead and manage a remote US IT support team to deliver high-quality technical support. Oversee daily operations, SLAs, ticket triage, knowledge base, training, metrics reporting, and escalation for complex issues while coordinating cross-functional initiatives and adopting industry best practices to improve customer satisfaction.

Provide day-to-day IT support for a globally distributed AI company: triage help-desk tickets, provision and ship laptops, manage Google Workspace, enforce endpoint security and device compliance, run onboarding/offboarding, maintain SaaS seat/license management, support office networking/AV, write runbooks, and contribute to security, infrastructure, and automation projects as the first EMEA IT hire.

Serve as the primary US IT contact, providing first-line support, managing helpdesk tickets, configuring and imaging devices via Workspace ONE, handling onboarding/offboarding and device lifecycle, maintaining IT asset records, and coordinating office infrastructure with vendors to ensure secure, reliable workplace technology.

Lead a Service Desk team supporting external financial clients; manage daily support operations, escalations, SLAs, and client communications; partner with engineering on incidents and continuous improvement; provide hands-on technical leadership across monitoring, integration, and database tools.

Remote IT Manager responsible for analyzing, upgrading, and administering IT systems (networks, servers, email, backups), evaluating vendors and technologies, managing projects, tracking inventory, training staff, and providing technical support to improve operational efficiency.

Primary IT resource for a ~60-person Mac-first organization: handle laptop lifecycle, account provisioning, SaaS administration (Okta, M365, Slack, Zoom, Notion, Jira, ChatGPT Business), vendor and budget management, onboarding/offboarding, documentation, and collaborate with global IT and Product/Engineering on process improvements and light automation.

Lead and develop an IT team to run secure, scalable infrastructure and support services. Oversee daily operations, project delivery, vendor management, compliance with security/regulatory frameworks, performance metrics, budgeting, and continuous improvement while partnering with business leaders.

Lead and govern global IT change management lifecycle: intake, risk-based assessment, approvals, execution, validation, post-change review, reporting, and continuous improvement. Coordinate across IT teams, vendors, MSPs, and regions to minimize service disruption, maintain audit-ready records, deliver training, and drive tooling and process automation opportunities to support high-availability and data center operations.

Provide primary onsite and remote IT support, resolve escalations, manage ITIL service operations, administer SharePoint Online, coordinate deployments, support desktop imaging and cloud infrastructure, train staff, and maintain IT operational documentation.

Administer and secure enterprise IT and OT environments across sites, supporting Windows Server, virtualization, networking, cloud (Azure/M365), PLC/SCADA integrations, backups, DR, segmentation and Zero Trust initiatives. Provide Tier 2/3 escalation, network/OT troubleshooting, monitoring, documentation, compliance support, and collaborate with infrastructure, security, and manufacturing teams to maintain production uptime.

Provide technical and operational IT support for classified government/defense programs: install, configure, maintain, and troubleshoot desktops, servers, and networks; apply patches and upgrades; manage accounts, backups, and asset inventories; coordinate with cybersecurity and engineering teams to ensure secure, compliant, and mission-ready systems.

Lead global IT operations for a HIPAA-regulated healthtech company, managing a small support team and hands-on ticketing. Build and maintain systems for compliance and visibility, optimize vendor costs, implement security/onboarding processes, drive process improvements with KPIs and automation, and serve as primary IT liaison to leadership and partners.

Provide frontline and advanced application support for radiology imaging workflows: incident triage, user provisioning, configuration changes, DICOM troubleshooting, monitoring interfaces, coordinating with networks/storage/vendors, maintaining SOPs and knowledge base, delivering end‑user training and on‑call doctor support to meet SLAs.

Manage and grow a remote helpdesk team while providing hands-on tier 2/3 support. Own ticket triage, SLAs/KPIs, onboarding/offboarding, M365/Google Workspace and Azure AD administration, endpoint management via Intune/MDM, vendor and asset lifecycle, security policy enforcement, documentation, and process improvement.

Build and lead a centralized IT function across a holding company and portfolio. Run acquisition IT workstreams and create a Day 1-100 integration playbook. Select and operate identity and access systems, build joiner/mover/leaver processes, maintain living inventory of tools/accounts/licenses, manage MSP relationships and vendor contracts, and connect back-end systems to the cross-portfolio data platform while engaging business stakeholders.

Provide tier 1-2 IT support across hardware, software, SaaS apps, and remote connectivity; administer identity and access management; maintain device fleet via MDM; build automation for lifecycle workflows; support SOC 2/ISO/HIPAA evidence and access reviews; document workflows; partner with People, Security, and Engineering on cross-functional projects.

Serve as first-line IT support for hardware, software, networking, and enterprise applications. Triage and resolve support tickets, manage onboarding/offboarding, administer Okta and endpoint management (Intune, Jamf), maintain device health and access controls, collaborate with Security and Engineering, document processes, and improve support workflows to ensure a secure, compliant, and user-friendly hybrid work environment.