Top Senior IT Jobs in Boston, MA

Provides advanced technical support across Windows, macOS, Linux, mobile devices, networks, applications, and enterprise IT services. Resolves complex issues, supports onboarding, manages endpoint platforms, documents solutions, analyzes ticket trends, and mentors IT staff. Collaborates with systems, networking, security, vendors, and business teams. Uses approved generative AI responsibly for troubleshooting, automation, knowledge management, and service improvement while protecting confidential data.

Manages the company’s internal IT environment, including infrastructure, networks, cloud and user administration, cybersecurity, data protection, vendor relationships, budgeting, compliance, end-user support, and end-to-end technology projects. Maintains systems, devices, policies, backups, and operational procedures while serving as the primary technical resource for the organization.

Provide proactive technical support to internal users by resolving hardware, software, network, account, and access issues. Install and configure devices and software, support onboarding, document solutions, train users, and maintain knowledge resources. The role also assists with software deployment, Google Workspace and Slack administration, and mentoring less experienced team members while meeting response, resolution, satisfaction, and documentation targets.

Leads corporate IT operations and serves as the technical owner for Microsoft 365, Entra ID, Intune, endpoints, SaaS applications, and identity administration. Manages MSPs and technology vendors, establishes service standards, handles Tier 3 escalations, oversees onboarding and device lifecycles, and delivers IT projects. Partners with IT Security on access management, endpoint compliance, incident response, and security initiatives while maintaining documentation, procedures, and strong internal customer service.

Own the company’s identity, endpoint, and IT service management strategy. Administer Jira and Jira Service Management, Microsoft Entra, Jamf-managed macOS devices, Microsoft 365, Slack, and Confluence. Build access, device trust, onboarding, offboarding, automation, and email security workflows. Lead SaaS governance, endpoint security, troubleshooting, and internal tooling improvements while partnering cross-functionally in a hybrid Boston office environment.

Owns employee-facing IT operations, including SaaS administration, identity and access management, device and endpoint lifecycle, technical support, IT asset management, onboarding and offboarding, migrations, documentation, and service processes. The role partners with security on access, endpoint, audit, incident response, and HIPAA-related controls while leading foundational initiatives such as MDM implementation, OneDrive-to-Google Drive migration, IT inventory, Zendesk administration, and scalable internal IT operations.

Leads enterprise IT operations supporting cloud infrastructure, applications, identity services, cybersecurity coordination, change governance, and end-user support. Oversees Azure modernization, ServiceNow and Microsoft 365 operations, production releases, compliance activities, incident response, vendors, contractors, and cross-functional technical teams. Provides strategic guidance on modernization, service transformation, operational readiness, and technology investments supporting federal programs and mission operations.

Own end-to-end IT operations across identity, endpoints, SaaS, business systems, and employee lifecycle management. Administer Okta, Jamf Pro, macOS, and a broad SaaS environment; automate onboarding and offboarding; manage access, licenses, integrations, and endpoint operations; support security programs and audit evidence collection; and serve as the company’s first point of contact for IT issues.

Provides senior-level on-site and remote IT support for Boston employees, including endpoint provisioning, executive support, ticket escalation, identity and access management, cloud administration, networking, conferencing systems, asset management, and physical access control. Develops PowerShell and Python automation, applies AI tools to IT workflows and documentation, supports compliance requirements, maintains knowledge resources, and contributes to infrastructure and process improvement initiatives.

Own end-to-end IT operations for a globally distributed workforce, including cross-platform support, MDM administration, patch management, endpoint security, SaaS and identity access, onboarding and offboarding, automation, asset inventory, procurement, and cloud/IaC collaboration. The role requires strong macOS, Windows, and Linux expertise, participation in weekend on-call rotation, and experience improving secure, scalable IT systems in a remote environment.

Leads high-severity incident response for critical healthcare IT systems, coordinating technical teams, vendors, stakeholders, and executives through triage, escalation, resolution, and root cause analysis. Maintains ServiceNow documentation, supports incident, problem, and change management, analyzes trends, improves operational resiliency, mentors staff, and participates in 24/7 on-call coverage. The role is remote, includes irregular hours, and requires travel up to 25%.

Leads high-severity incident response for a healthcare IT environment, coordinating technical teams, stakeholders, vendors, and executives through resolution. Manages incident, problem, change, triage, root-cause analysis, documentation, SLA adherence, and process improvement using ServiceNow. Supports critical EHR, clinical, financial, and imaging systems, mentors team members, participates in on-call coverage, and works irregular overnight shifts. The role is remote, requires up to 25% travel, and requires obtaining Public Trust Level 5.

Own corporate IT across identity, access, Mac devices, endpoint security, SaaS administration, audits, and incident support. Manage onboarding, offboarding, access reviews, device policies, licenses, and security configurations. Automate repetitive workflows with Python or Bash, document procedures, support audits and security incidents, and participate in IT on-call. The role independently operates the company’s identity, device, and SaaS environments while partnering closely with the security team.

Lead Doppel’s IT function supporting office and remote employees. Manage the IT team, service delivery, onboarding and offboarding, identity and access through Okta, endpoint management with Jamf, SaaS administration, office technology, vendors, budgets, and procurement. Build scalable processes and automations while partnering with Security on endpoint protection, access controls, vulnerability remediation, incident response, and audit readiness.

Manage the company’s IT department and ensure reliable operation of networks, servers, systems, security, and end-user technology. Responsibilities include AWS and Oracle administration, Microsoft 365 access management, technical support, cybersecurity monitoring, compliance, vendor coordination, budgeting, and leading IT infrastructure projects. The role also supports Windows and Apple devices, manages IT tickets, and coordinates cross-functional technology initiatives.

Manage IT operations and service delivery across four regulated biotech sites. Responsibilities include service desk oversight, Microsoft 365 and endpoint administration, identity and device management, vendor and SLA management, employee technology lifecycle support, laboratory systems support, incident response, access reviews, compliance documentation, asset management, purchasing, and operational project leadership. The role is hands-on, requires occasional travel and off-hours outage response, and supports GxP-related IT environments.

Leads the organization’s information technology function as Senior Vice President, overseeing IT strategy, operations, systems, infrastructure, and technology leadership.

Build and support IT infrastructure for a clinical-stage biotech company. Lead IT strategy, helpdesk support, infrastructure management, cybersecurity policy compliance, access controls, onboarding and offboarding, vendor oversight, software audits, IT automation, lab system support, data integrity, and intranet maintenance. Collaborate with leadership, external IT consultants, bioinformatics, and laboratory operations while ensuring alignment with pharmaceutical regulatory requirements.

Own day-to-day IT operations for a global remote workforce, including end-user support, device and access management, onboarding and offboarding, internal systems administration, security controls, compliance audits, process automation, vendor management, and asset tracking. The role partners with Compliance, Engineering, DevOps, and HR to maintain reliable, secure, and efficient IT infrastructure while supporting growth and regulated-industry requirements.

Own IT operations and employee experience for a remote workforce. Support users, administer Google Workspace, Okta, and Apple device management, and optimize AI-powered ticketing, automation, self-service, and documentation. Analyze ticket trends to resolve root causes, manage onboarding and offboarding, maintain asset inventory, support security and compliance audits, deliver training and communications, and partner with teams to improve workflows and scale IT operations.

Provides strategic and operational leadership for the organization’s IT systems, infrastructure, cybersecurity, cloud environments, and service delivery. Develops multi-year technology roadmaps, manages internal staff and external providers, oversees IT projects, procurement, budgeting, vendor relationships, system implementations, and business continuity planning. Leads responsible adoption of AI and automation while ensuring security, privacy, compliance, staff training, and reliable support across agency locations.

Own day-to-day IT operations for a distributed team, including Tier 1–3 support, onboarding and offboarding, IAM, device lifecycle management, endpoint security, patching, and SaaS administration. Administer Intune, Microsoft Defender, Microsoft 365, Google Workspace, and Atera across Windows and macOS environments. Partner with the CISO on access security, enforce least privilege, maintain documentation, manage equipment logistics, and improve scalable IT processes.

Provides second-line remote IT support for client end users, resolving escalated Windows, macOS, Microsoft 365, identity, Intune, application, printing, and collaboration issues. Manages onboarding, offboarding, access changes, endpoint deployment, patching, and security compliance. Works within ticket priorities and service-level objectives, documents solutions, creates knowledge articles, identifies recurring problems, and escalates infrastructure issues with detailed troubleshooting information.

Own day-to-day IT operations, service management, endpoint security, identity and access administration, cloud infrastructure support, vendor and MSP oversight, business-unit technology integrations, and SOC 2 or other audit readiness. The role manages Microsoft 365, Google Workspace, AWS, Azure, endpoint tools, security platforms, device compliance, operational documentation, procurement, and technical evidence across multiple business units.

Owns IT infrastructure, endpoint management, identity and access, security, compliance, vendor relationships, and employee support across corporate and clinical teams. The role designs scalable systems, resolves hardware and software issues, manages provisioning and deprovisioning, develops IT policies and documentation, supports HIPAA and SOC 2 compliance, and maintains disaster recovery and cybersecurity response practices. Periodic travel to regional offices is required.