Associate Director, IT

SUMMARY 

This is an exciting in-house IT opportunity to build and support the IT infrastructure for a growing clinical stage biotech organization.  In this role, you will partner with leadership and external consultants to define and execute on the IT strategy aligned with the company’s growth and scientific needs while also rolling up your sleeves to support day-to-day IT operations. On a day-to-day basis, you will be the front-line resource for IT related initiatives and work to implement all IT policies and procedures. As a member of the operations team, you will have the opportunity to learn to balance strategic vision with hands-on execution in a dynamic, resource-conscious environment. You must have experience representing the IT function and supporting and leading IT initiatives within a pharmaceutical, CRO, study site, or biotechnology company. 

RESPONSIBILITIES 

• Act as front-line on-site helpdesk support, helping triage technical support requests from employees while working closely with existing IT vendors and consultants (MSP, vCISO, vCIO), including supporting the Bioinformatics teams ongoing corporate initiatives (e.g., database account access, AWS, server access, etc.)
• Manage IT infrastructure including conference room AV, WiFi, Firewall, Zoom, Teams, Microsoft O365 services, etc.
• Ensure cyber security policies are regularly monitored, adhered to, and reviewed for best practices
• Ensure IT systems are compliant with all government regulations and operating requirements with proper internal and external access controls
• Manage onboarding/offboarding process
• Collaborate cross-functionally to automate and continually streamline IT operations
• Perform regular (quarterly) audits of software licenses, credentials, vendors, etc
• Monitor IT vendors to ensure effective support in a cost effective manner
• Participate in maintaining and implementing a scalable IT roadmap aligned with business and scientific goals
• Collaborate with lab operations to support digital workflows and data integrity alongside monitoring and troubleshooting mission critical lab software and systems
• Collaborate with the Leadership Team to maintain and regularly update the company intranet site to ensure accurate, accessible information is available to employees. 
• Other duties as assigned

EXPERIENCE & QUALIFICATIONS 

• Minimum 8 years’ direct IT work experience in pharmaceutical industry
  • Mix of both large pharma and biotech strongly preferred
• Understanding of regulatory environments (e.g. GxP, FDA, GDPR)
• Ability to communicate effectively and efficiently across all levels within the organization
• System and network admin experience with personal laptop and Microsoft Office Suite (Email, Active Directory and permissions etc.)
• Travel is not anticipated with this role; expectation is for fully on-site role