Top Senior Tech Support Jobs in Boston, MA

As a Senior Manager, Technical Support, you will drive technical leadership initiatives, manage production systems, improve product quality, and mentor team members in a collaborative environment.

As a Technical Support Engineer at Atlan, you will troubleshoot complex technical issues, collaborate across teams, and enhance customer experiences while contributing to product improvement.

The role involves building and scaling a globally distributed technical support organization, improving support systems, enhancing customer experience, and recruiting top talent. You will manage support operations and ensure high-quality service across multiple regions.

This role involves establishing a high-performing technical support function, managing escalated technical issues, and developing processes for B2B support operations.

The Applications Engineering Manager leads a team to ensure timely and efficient custom product quotations. Responsibilities include managing processes, collaborating with teams, and engaging with customers while optimizing engineering solutions.

The Technical Support Lead will collaborate with product and engineering teams to resolve issues, support feature releases, and improve customer success through data insights and mentorship.

The Advanced Technical Support Engineer resolves customer issues, collaborates with engineering teams, and advocates for customer needs while ensuring successful deployment plans.

As a Staff Technical Support Engineer, you'll resolve complex customer issues, engage with engineering teams, communicate effectively, and ensure exceptional customer satisfaction while participating in on-call support.

The ERP Technical Support Engineer manages technical aspects of the Infor CSI ERP system, providing support, developing solutions, and ensuring data integrity and system optimization.

Lead and mentor a team of Technical Support Engineers to provide exceptional customer support in a rapidly growing digital health SaaS company, focusing on efficiency and high-priority support areas.

Manage and grow a remote support engineering team focusing on customer interactions, technical support, and improving service delivery in ClickHouse.

Manage and support a team of Technical Support Specialists for payroll tax platforms, focusing on service delivery, incident management, and team development through effective communication and innovative solutions.

Provide system level post-sales support to customers, including troubleshooting, technical support, and communication with internal teams. Train junior engineers.

The role involves providing technical support, analyzing user feedback, collaborating with engineering teams, and maintaining knowledge bases to enhance user experience.

The Senior Technical Support Engineer will troubleshoot customer issues on the Imply Druid platform, manage operational issues, and collaborate cross-functionally to resolve technical challenges, ensuring customer satisfaction.

The Technical Support Supervisor leads the Client Support Team, ensuring efficient operations, managing client relationships, and providing staff training and support.

The Senior Technical Support Engineer provides enterprise-level assistance, troubleshooting hardware, software, and network issues while monitoring system health and ensuring timely resolution of incidents.

Lead global technical support operations for a SaaS platform, ensuring excellent customer service and team performance across multiple support teams.

As a Senior Technical Support Engineer, you'll solve complex customer issues, communicate effectively, assist engineering teams, and document resolved cases while participating in an on-call rotation.

The Director of Technical Support leads SMA America's support for the Large-Scale segment, ensuring effective solutions and coordination among teams, while collaborating with R&D for product improvement.

The Technical Support Engineer provides technical support for Philips MR products, enhancing customer satisfaction through effective remote and onsite assistance, ensuring service excellence and troubleshooting system performance issues.

The Senior Technical Support Engineer will provide innovative technical support, ensure customer satisfaction, and improve products and services in cybersecurity.

The Senior Technical Support Engineer will provide exceptional customer support, guide integration with Veeam K10, and enhance customer experience through effective problem-solving and mentoring.

As a Senior Technical Support Engineer, you'll provide end-to-end technical support, manage escalations, advocate for customers, and collaborate with cross-functional teams to enhance customer satisfaction while functioning as a subject matter expert on Veza products.

The Senior Technical Support Engineer will provide enterprise-level support to customers, troubleshoot technical issues, and ensure customer satisfaction while collaborating with teams to improve software quality.