Top Senior Tech Support Jobs in Boston, MA

As a Senior Manager, Technical Support, you will drive technical leadership initiatives, manage production systems, improve product quality, and mentor team members in a collaborative environment.

Seeking a Customer Experience Engineer to provide high-level technical support, investigate issues, collaborate with teams, and improve customer satisfaction.

The Applications Engineering Manager leads a team to ensure timely and efficient custom product quotations. Responsibilities include managing processes, collaborating with teams, and engaging with customers while optimizing engineering solutions.

Lead global technical support operations for a SaaS platform, ensuring excellent customer service and team performance across multiple support teams.

As a Senior Technical Support Engineer, you'll solve complex customer issues, communicate effectively, assist engineering teams, and document resolved cases while participating in an on-call rotation.

The Director of Technical Support leads SMA America's support for the Large-Scale segment, ensuring effective solutions and coordination among teams, while collaborating with R&D for product improvement.

The Technical Support Engineer provides technical support for Philips MR products, enhancing customer satisfaction through effective remote and onsite assistance, ensuring service excellence and troubleshooting system performance issues.

As a Technical Support Engineer, you will resolve complex technical issues, collaborate with customers and engineering, and analyze production systems.

The Advanced Technical Support Engineer resolves customer issues, collaborates with engineering teams, and advocates for customer needs while ensuring successful deployment plans.

As a Technical Support Engineer at Atlan, you will troubleshoot complex technical issues, collaborate across teams, and enhance customer experiences while contributing to product improvement.

The role involves building and scaling a globally distributed technical support organization, improving support systems, enhancing customer experience, and recruiting top talent. You will manage support operations and ensure high-quality service across multiple regions.

This role involves establishing a high-performing technical support function, managing escalated technical issues, and developing processes for B2B support operations.

The Senior Technical Support Specialist enhances technical depth at the Global Service Desk, addresses complex support issues, mentors staff, and drives process improvements.

The Technical Support Lead will collaborate with product and engineering teams to resolve issues, support feature releases, and improve customer success through data insights and mentorship.

Lead and evolve the technical support team, ensuring efficient resolution of customer issues while collaborating with Product and Engineering.

The Senior Technical Support Lead manages technical support operations, resolving complex issues, and collaborating with engineering teams to improve processes and customer experience.

Provide technical support to customers, troubleshoot software issues, advocate for process improvements, and manage support queues. Collaborate on cross-functional projects to enhance customer experience.

As a Staff Technical Support Engineer, you'll resolve complex customer issues, engage with engineering teams, communicate effectively, and ensure exceptional customer satisfaction while participating in on-call support.

The Lead Sales Engineer will acquire new business, support clients, provide technical guidance, and drive product strategy while managing relationships and communications across departments.

The Technical Support Manager will lead the support team, oversee ticketing systems, drive AI strategies, and improve customer experiences and efficiencies.

The Senior Technical Support Engineer will troubleshoot complex technical issues for MuleSoft customers, provide product guidance, and collaborate with development teams to enhance customer satisfaction.

The ERP Technical Support Engineer manages technical aspects of the Infor CSI ERP system, providing support, developing solutions, and ensuring data integrity and system optimization.

As a Technical Support Engineer at Redis, you will troubleshoot complex issues, provide root cause analysis, and collaborate with engineering to enhance customer support for Redis software, serving a global customer base.

The role involves providing technical support, analyzing user feedback, collaborating with engineering teams, and maintaining knowledge bases to enhance user experience.

Manage and support a team of Technical Support Specialists for payroll tax platforms, focusing on service delivery, incident management, and team development through effective communication and innovative solutions.