Top Senior Level Jobs in Boston, MA

Provides white-glove technical support to executives and board members across AV systems, video conferencing, Google Workspace, macOS, Windows, and mobile endpoints. Responsibilities include troubleshooting, device provisioning, MDM administration, onboarding and offboarding, executive event support, documentation, trend analysis, and mentoring. The role requires high discretion, urgency, strong communication, and expertise with Zoom, Google Meet, Jamf or Intune, Crestron or Extron, and ITSM tools.

Leads complex wealth management banking initiatives for high-net-worth and ultra-high-net-worth clients. Develops and manages client relationships, recommends integrated credit and deposit strategies, manages customized credit portfolios, and advises on banking products. Collaborates across wealth management teams, drives new initiatives, resolves complex issues, and ensures compliance with FINRA, SAFE, mortgage lending, and risk-management requirements.

Drive product development for Mastercard’s commerce media and AdTech solutions. Responsibilities include defining product concepts, requirements, roadmaps, MVPs, workflows, and technical features; partnering with Engineering, Data Science, CX&D, TPMs, and business stakeholders; supporting go-to-market strategy and business cases; conducting market research; managing global workstreams; and mentoring junior product managers.

Lead technical vision and execution for autonomy and APNT solutions on unmanned aerial systems. Guide programs from research and development through flight testing and fielding, oversee multidisciplinary engineering teams, manage schedules and budgets, support systems integration, engage customers and partners, and identify new business opportunities. Provide technical oversight while driving successful delivery of mission-critical aerospace software and systems.

Own the insurance product vision, strategy, roadmap, and full lifecycle for small business customers. Lead agile delivery, business cases, test-and-learn initiatives, regulatory and carrier compliance, competitor analysis, and profitable growth across state portfolios. Partner with technology, marketing, and legal teams, communicate product strategies to stakeholders, mentor junior employees, and improve internal processes using SQL, Looker, and Amplitude insights.

Leads Robin’s Technical Support team, including specialists and a Support Operations Manager. Responsibilities include coaching staff, managing KPIs and ticket queues in Jira, resolving escalated customer issues, improving support processes and documentation, identifying issue trends, partnering with Engineering and Product on root-cause fixes, and adopting AI-assisted support tools.

Own the direct sales motion for CarGurus data products: prospect and qualify buyers, run consultative enterprise sales, scope data assets and delivery, close deals, and coordinate delivery. Drive dealer monetization, generate customer intelligence, and feed market learnings to Product, Data, and Strategy teams to inform pricing and roadmap.

Own the Toast Delivery Services product roadmap, improving dispatch, order tracking, exception handling, refunds, and AI-assisted delivery operations. Partner with Guest, POS, Order Management, AI teams, restaurants, couriers, and external integration partners to deliver measurable outcomes for operators and guests. Shape real-time delivery experiences, proactive alerts, capacity matching, and trusted automation for restaurant delivery.

Manage strategic enterprise SaaS accounts, guiding implementation, adoption, value realization, renewals, and expansion. Build relationships with business and IT executives, create customized success plans, monitor customer health, mitigate risks, and deliver business reviews. Partner with Sales, Professional Services, and Solution Integrators to ensure successful deployments and achieve retention and growth targets.

Administer and optimize Gainsight, Gong, and related Customer Experience systems. Build workflows, health scores, dashboards, integrations, and customer success programs supporting onboarding, renewals, and risk mitigation. Maintain data integrity, gather requirements, lead system enhancement projects, and collaborate with CX, Product, and RevOps teams. Provide training, documentation, stakeholder communication, and operational insights through KPIs and reporting.