Top Remote Tech Support Jobs in Boston, MA

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

Own Tier 2/3 escalations for payment processing, API integration, and SaaS platform issues. Troubleshoot across payment rails, third-party integrations, and internal systems (PostgreSQL, Firebase, JetAdmin). Build and maintain AI agents and automation to reduce ticket volume. Partner with Product and Engineering to resolve systemic issues, document root causes, and serve as a technical escalation resource for frontline support.

Provide fast, empathetic technical support for Attio's SaaS CRM via email, chat, and video; troubleshoot APIs, integrations and product issues; document bugs; contribute to knowledge bases; advocate customer needs to Product and Engineering; and help customers optimize workflows and automations to drive long-term value.

Provide Tier 2 hardware and software support for Samsara's IoT products, troubleshoot medium-to-high complexity issues, manage tickets, author knowledge base articles, partner with Engineering and Product teams, and meet SLA goals while supporting customers across hardware, mobile apps, APIs, and cloud services.

Provide multi-channel technical support for Corptax customers, triage and resolve installation and configuration issues, document cases, review knowledge base content, perform release testing, collaborate with teams, and participate in on-call rotation and occasional overtime.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Lead and scale Forward Deployed Engineering and Technical Support teams, owning customer technical outcomes from pre-sales through deployment. Define engagement models, SLAs/SLOs, on-call/escalation structures, tooling, and feedback loops into Product and Engineering. Partner cross-functionally to prioritize roadmap, improve self-service, and drive operational discipline.

Provide fast, technically sound support for a B2B SaaS CRM via email, chat, and video. Troubleshoot APIs, integrations, and product issues; document bugs; contribute to documentation; advocate customer feedback to Product and Engineering; and help customers implement scalable workflows and best practices.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

Lead US Payroll & Benefits Customer Experience delivery and operations, ensuring compliant, accurate, and scalable managed services. Own service delivery processes, SLAs, KPIs, escalation resolution, risk mitigation, and continuous improvement. Partner with Product, Engineering, GTM, and senior stakeholders to influence product and service strategy, support launches, and act as internal payroll subject matter expert and customer advocate.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provide Tier 2 technical support for a payments platform: investigate and resolve integration and configuration issues, interpret API responses and webhook payloads, maintain SLAs, escalate clearly to engineering, build documentation, and collaborate cross-functionally with Success, Onboarding, Risk, Compliance, and Operations.

As a Technical Support Engineer, you will troubleshoot complex technical issues for customers using the HiddenLayer AISec Platform, partner with internal teams, and improve documentation and processes.

Provide technical support to open-source and enterprise customers across channels; troubleshoot Kubernetes and Argo issues; escalate to engineering; improve documentation, support playbooks, and scalable processes; develop deep expertise in GitOps and Akuity’s offerings.

Provide L1 technical support for enterprise customers using Abnormal's email and SaaS security products. Own inbound tickets, troubleshoot integrations and APIs, analyze logs, deliver updates and root-cause findings, collaborate with Engineering and Customer Success, and produce knowledge-base content to improve self-service and product quality.

Provide front-line technical support to Shopify merchants via email and chat, triage and escalate issues to engineering, perform QA on new features, update documentation, and maintain clear customer communication during problem resolution.

Provide front-line technical support via phone, email, and chat; triage and resolve tickets within SLA; perform basic hardware, software, and network troubleshooting (AD, Group Policy, RDP, VPN, printers); escalate complex issues; document resolutions; participate in training, projects, and on-call rotations including after-hours as needed.

The Technical Services Engineer provides expert PACS support, troubleshoots healthcare IT issues, and collaborates with teams to ensure customer satisfaction and process improvement.

Perform multi-vendor triage and technical translation, investigate issues by querying databases and reviewing logs, create clear internal tickets, coordinate with India-based engineering teams, maintain Confluence documentation, and manage customer satisfaction surveys and support-portal projects.

Provide escalated remote and onsite IT support across multiple client environments: troubleshoot OS, server, network, firewall, Microsoft 365/Intune/Azure issues; administer Windows Server and Hyper-V; deploy and maintain Datto and SonicWall solutions; mentor Level I technicians; document work in Autotask and maintain client documentation.

Serve as a dedicated technical partner for strategic enterprise customers, owning complex technical investigations across integrations, observability, and detection systems. Provide executive communication during high-visibility incidents, drive root-cause resolution, build trust with senior security stakeholders, identify recurring risks and optimizations, and help scale Strategic Support through documentation and on-call participation.

Provide first-line technical support for ServiceTitans financial modules, troubleshoot accounting integrations (QuickBooks, Sage Intacct), advise on accounting best practices, resolve complex financial workflow issues via phone/chat/email/screen-share, and help customers optimize invoicing, AR, job costing, and month-end processes.

Provide first-line technical support for live virtual tutoring sessions: triage and resolve audio/video/connectivity tickets in HubSpot, use macros and AI-assisted drafting, escalate complex issues, contribute knowledge base content, and maintain SLA and CSAT targets while communicating empathetically with tutors and school partners.

Lead and develop a global 24x7 technical support organization for on‑premises and hosted services. Manage Support Engineers and Technical Account Managers, ensure SLA adherence, drive escalations and operational excellence, implement AI-enabled automation and self-service, coordinate follow‑the‑sun coverage, and partner with Engineering and Product.