Top Remote Tech Support Jobs in Boston, MA

As a Technical Support representative, you will troubleshoot and resolve customer issues with Mashgin's products while providing exceptional service.

The Technical Support Engineer collaborates with customers to enhance their use of Torq's solutions, providing technical support, representing the brand at events, and influencing product development based on customer feedback.

The Technical Support Analyst will troubleshoot technical issues, manage support tickets, educate merchants, and collaborate with various teams to improve user experience.

The role involves providing technical support to customers by diagnosing, troubleshooting, and resolving issues with software and networked systems, utilizing SQL, creating and maintaining support tickets, and delivering exceptional customer service.

As a Senior Technical Support Engineer at Atlan, you will troubleshoot complex technical issues, collaborate with various teams, and enhance support processes, directly contributing to customer success.

The Technical Support Engineer will provide exceptional customer support by troubleshooting technical issues, ensuring effective usage of products, and collaborating with engineers for innovative solutions.

Provide technical support by diagnosing issues, collaborating with teams for escalated cases, documenting solutions, and improving processes in customer environments.

As a Designated Technical Support Engineer, you will provide proactive and reactive support, troubleshoot technical issues, and enhance customer experience for Glean's customers.

Provide L1 technical support for enterprise customers, resolving technical issues, collaborating with engineering, and improving customer experience.

As a Technical Support Manager, you will handle customer inquiries, lead a support team, collaborate cross-functionally, and improve operational functions in a fully remote role.

Provide third-tier, customer-facing technical support: diagnose and reproduce issues, perform source-code analysis and packet captures, collaborate with Engineering and Sales, produce knowledge-base content, and offer limited on-call support to ensure timely resolution.

Respond to user inquiries via chat, email, and phone; troubleshoot product functionality and system setup; document incidents; communicate resolutions and escalations; collaborate across teams; participate in Saturday rotation; expand product knowledge and test fixes to ensure customer satisfaction and retention.

Provide higher-level omnichannel technical support (phone, email, chat, social, SMS), troubleshoot hardware/software and guide diagnostics, create Alarm.com accounts, manage service cases in Microsoft D365, document interactions, complete ADC and PointCentral training, and escalate or schedule on-site service when necessary.

Senior, client-facing support lead for a SaaS compliance platform. Troubleshoot and resolve complex application and database incidents (MSSQL/IIS/Azure), optimize performance, coordinate cross-functional incident response, conduct root-cause analysis, maintain documentation, and mentor peers to improve service delivery and client experience.

The Technical Customer Support Associate provides front-line support, resolves customer inquiries, conducts troubleshooting, and advocates for product experience improvements in a fintech environment.

Provide Tier 1-2 support for macOS and Windows devices, administer core SaaS and identity platforms, enforce security/compliance via MDM and MFA, maintain documentation, and assist onboarding/offboarding for a fully remote workforce.

Provide technical support to merchants via live chat, email and occasional calls. Troubleshoot issues, identify patterns, escalate bugs, contribute documentation, use support tools and analytics, and collaborate to meet team goals.

As a Tier 1 Technical Support Engineer, you will manage customer issues, troubleshoot technical problems, provide support via Salesforce, and collaborate with teams to ensure customer success.

Provide front-line technical support to students via phone, chat, email, and social media. Troubleshoot online classroom access, browser and application issues, document resolutions, escalate when needed, and meet first-contact resolution metrics while working assigned shifts in a high-volume virtual call center.

Provide first-line technical support for the Mogli SMS & WhatsApp application, troubleshoot issues, escalate to senior teams, configure basic automations, maintain Salesforce Cases, contribute to knowledge base, test product releases, and advocate for client priorities.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

As a Technical Support Engineer, you'll execute software upgrades, manage SLAM maps, troubleshoot technical issues, and support clients while collaborating with cross-functional teams.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

This role involves troubleshooting technical issues, responding to customer tickets, and collaborating with internal teams to resolve problems.

As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.