Top Remote Tech Support Jobs in Boston, MA

As a Technical Support Engineer, you will troubleshoot complex technical issues for customers using the HiddenLayer AISec Platform, partner with internal teams, and improve documentation and processes.

The Technical Support Specialist provides customer support via multiple channels, troubleshooting issues, documenting interactions, and ensuring customer satisfaction. They work with Tier 2 support for escalations and contribute to improvement efforts.

As a Technical Support Specialist, you will manage escalated technical issues, troubleshoot integrations, and coordinate with Customer Success, Product, and Engineering teams to ensure customer satisfaction and effective onboarding.

The Technical Support Engineer II will provide technical support to clients, troubleshoot issues, lead troubleshooting processes, and assist with application deployments.

Provide technical support by diagnosing issues, collaborating with teams for escalated cases, documenting solutions, and improving processes in customer environments.

As a Technical Support Engineer, you will resolve complex software issues, provide customer support, collaborate with engineering, and ensure timely resolutions for high-profile clients.

The Technical Support Representative will provide customer assistance, troubleshoot issues, document inquiries, and ensure customer satisfaction while collaborating with various departments.

As a Technical Support representative, you will troubleshoot and resolve customer issues with Mashgin's products while providing exceptional service.

The Technical Support Engineer assists customers with troubleshooting technical issues, guides users in operational tasks, and escalates complex issues. They maintain documentation and manage customer communication during the support process in a 24/7 environment.

The Technical Support Engineer provides high-level support for Microsoft Dynamics ERP systems, resolving issues, troubleshooting, and collaborating with clients to enhance service delivery.

The Technical Support Analyst investigates and resolves customer issues related to robotic and software systems, leveraging automation, scripting, and collaboration with internal teams to improve operational efficiency and issue resolution processes.

The Technical Support Specialist provides technical support and recommendations, liaises with suppliers, collaborates with Sales & Marketing, and contributes to organizational learning and documentation.

As a Designated Technical Support Engineer, you will provide proactive and reactive support, troubleshoot technical issues, and enhance customer experience for Glean's customers.

As a Technical Support Engineer, you will troubleshoot complex technical issues, automate tasks using scripts, and collaborate with customers and engineering teams, all while ensuring high-quality service delivery.

Provide technical support to B2B customers, troubleshoot issues, develop internal tools, and improve documentation. Collaborate with engineering for continuous support improvement.

Provide technical and client support for veterinary clinics using Telemedicine services, troubleshoot connectivity issues, and assist with software configuration.

As a Customer Success Engineer, you will manage customer support, diagnose technical issues, and contribute to the knowledge base while enhancing customer relationships.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

The Technical Support Analyst provides advanced technical support for SaaS dental applications, troubleshooting issues and assisting customers via various communication channels. Responsibilities include handling escalations, diagnosing problems, and collaborating on solutions while maintaining documentation.

As a Technical Support Specialist, you'll assist customers with ServiceTitan software, resolve accounting workflow issues, and provide expert guidance on financial modules to enhance customer experience.

The OpenStack Technical Support Engineer resolves complex issues in large-scale customer cloud environments, focusing on OpenStack and Kubernetes. Responsibilities include troubleshooting, incident management, and coordinating cross-functional teams to drive problem resolution.

The role involves providing escalation support for customer technical issues, creating documentation, and collaborating with internal teams, with a strong focus on customer service and technical solutions.

As a Tier 1 Customer Support Specialist, you will assist customers with onboarding, troubleshooting, and inquiries, ensuring a positive customer experience.

The User Operations Manager leads a support team, driving operational excellence and continuous improvement while ensuring high-quality customer service for enterprise and mid-market clients.

As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.