Top Remote Customer Success Jobs in Boston, MA

The role involves managing strategic customer relationships, optimizing cybersecurity service investments, and ensuring customer preparedness through education and planning.

The Senior Customer Success Manager at Arcadia manages a portfolio of enterprise customers, mentoring a team to enhance customer success through strategic implementations and strong relationships.

The Senior Customer Success Manager will lead enterprise customers in their digital employee experience journey, ensuring adoption of Nexthink's solutions and driving customer success through guidance and collaborative relationships.

The Customer Success Manager will manage a diverse portfolio, ensure user adoption, lead reviews, and develop strategies for client success.

The Customer Success Manager will drive growth for strategic accounts, ensuring successful onboarding, value realization, and managing executive relationships while collaborating with internal teams.

Manage a book of customers to drive revenue and platform adoption through strategic account management, training, optimization, and cross-functional collaboration. Deliver partner reviews, maintain client health metrics in CRM/CS tools, provide campaign feedback, and influence product improvements while growing customer advocacy and NPS.

The Customer Success Manager will support customers in their adoption phase by solving complex financial challenges, building financial models, and communicating accounting concepts clearly.

The Senior Customer Success Manager oversees customer relationships, drives engagement, manages projects, and collaborates cross-functionally to retain and grow enterprise accounts.

As a Customer Success Engineer, you'll drive adoption and satisfaction for enterprise customers using Deepgram's voice AI technology, fostering strong relationships and aligning technical solutions with business objectives.

The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.

Support the execution of customer success programs by driving initiatives that improve sales productivity and streamline workflows, while analyzing outcomes and coordinating cross-functional efforts.

Responsible for onboarding and training users at Strategic Accounts, ensuring high user adoption and retention while generating contract renewals and driving business value through strong customer relationships.

As a Digital Customer Success Manager, you'll drive adoption and engagement by creating scalable programs, analyzing data, and optimizing customer journeys. You'll collaborate with various teams to enhance digital customer success strategies while focusing on measurable outcomes and improving customer experiences.

Partner with Lead Account Managers to drive customers' digital transformation using BlackLine. Verify platform setup, train admins and end users, assess and redesign processes, architect solutions, deliver thought leadership, increase adoption and expansion, prevent churn, and document reusable process optimizations.

Manage customer relationships, advise on product use, conduct workshops, and ensure operational success with Samsara's IoT platform for top customers.

Manage a portfolio of customers to drive adoption, measurable outcomes, and advocacy for the GitLab DevSecOps platform. Provide deployment guidance, lead workshops and Centers of Excellence, translate usage data into actionable recommendations, monitor KPIs, and collaborate with Product, Engineering, Sales, and Services to align on success plans and resolve issues.

Partner with customers to support SDK and API integrations, debug web and mobile issues, read and contribute to code, escalate and resolve technical problems, identify recurring issues, and collaborate cross-functionally to improve product and documentation.

The Enterprise Customer Success Manager facilitates customer engagement, ensuring clients maximize the value of IoT solutions through tailored success plans and collaboration across teams.

The role involves engaging with major clients to enhance their use of IoT products, ensuring safety and efficiency in operations, and collaborating with internal teams to drive customer success.

The Customer Success Manager will manage 50-100 accounts, drive growth, ensure onboarding, engage stakeholders, and identify expansion opportunities.

The Senior Director of Public Sector Customer Success will lead a team to enhance customer experience, drive product adoption, and improve retention for public sector clients, ensuring alignment with GitLab's strategic objectives.

Serve as primary contact for enterprise fleet customers to drive adoption, retention, and expansion. Develop tailored success plans, enable customers through training and implementation support, monitor usage and health metrics, and lead renewals and upsell opportunities while collaborating with Sales, Product, CX, and Support to champion customer needs and outcomes.

Manage strategic relationships with enterprise customers to drive adoption and business value of Samsara's IoT platform. Create success plans, run executive business reviews and workshops, mentor teams, coordinate cross-functional stakeholders, and travel to customer sites to optimize safety, efficiency, and sustainability.

Lead customer success efforts by advising on research design, driving platform adoption, managing 1-3 Research Advisors, running high-impact projects, supporting retention and expansion, and advocating customer needs to product and engineering.

The Client Success Operations Associate provides first-line support to hospitality and e-commerce customers, handling tickets, troubleshooting technical issues, and documenting findings. They communicate effectively with clients and escalate issues as needed, while maintaining high-quality responses and participating in training and documentation efforts.