Top Remote Customer Success Jobs in Boston, MA

The Renewal Account Manager oversees renewal processes, manages client relationships, identifies upsell opportunities, analyzes customer data, and collaborates with sales teams.

The Customer Support Operations Associate will ensure a seamless experience for clients and experts, providing support for operations, resolving queries, and enhancing process efficiencies while fostering relationships and feedback channels.

The Technical Support Engineer will troubleshoot complex issues, manage customer support tickets, and improve Rave's SaaS products, requiring strong technical abilities and communication skills.

As a Homeowner Support Specialist, you'll assist homeowners with inquiries via calls, emails, and chat, de-escalate issues, document interactions, and improve processes for better customer satisfaction.

The Account Manager will drive growth by managing high-value software license opportunities, nurturing relationships, and leading business development efforts with strategic commercial accounts.

Responsible for negotiating renewal contracts, managing customer relationships, and ensuring customer adoption of SaaS products while maintaining understanding of licensing models.

Lead strategic partnerships, drive transformational growth, engage with C-level executives, and mentor teams while overseeing client relationships and revenue delivery.

The Solution Consultant - Business Value engages with customers to align Benchling's solutions with their business needs, emphasizing value delivery and customer engagement. Responsibilities include assessing customer needs, developing methodologies for value quantification, leading cross-functional teams, and providing thought leadership on industry trends. The role requires a strong executive presence and the ability to guide customer interactions effectively.

As a Customer Support Associate, you'll handle customer issues, triage support tickets, and collaborate across teams to enhance service quality in a fast-paced healthcare infrastructure environment.

The role involves educating healthcare providers about Tempus' oncology assays, facilitating communication with KOLs, and presenting at conferences while supporting commercial objectives.