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Top Remote Customer Success Jobs in Boston, MA

41+ Job Results
17 Hours Ago
United States
Remote
20,000 Employees
7+ Years of Experience
20,000 Employees
7+ Years of Experience
Artificial Intelligence • Cloud • HR Tech • Information Technology • Software
Experienced customer marketing leader to manage and grow a strategic and scalable customer advocacy program in the Americas, responsible for building strong community relationships with customer advocates and colleagues.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+42 More
17 Hours Ago
United States
Remote
20,000 Employees
84K-139K Annually
3-5 Years of Experience
20,000 Employees
84K-139K Annually
3-5 Years of Experience
Artificial Intelligence • Cloud • HR Tech • Information Technology • Software
The Customer Success Manager at ServiceNow is responsible for overseeing a portfolio of customers, ensuring their success, and maximizing the value of their ServiceNow investment. Responsibilities include engaging with customers, resolving issues, promoting success stories, and collaborating with internal teams to drive product adoption and customer satisfaction.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+42 More
17 Hours Ago
Waltham, MA, USA
Remote
Hybrid
20,000 Employees
84K-139K Annually
3-5 Years of Experience
20,000 Employees
84K-139K Annually
3-5 Years of Experience
Artificial Intelligence • Cloud • HR Tech • Information Technology • Software
The Customer Success Manager at ServiceNow oversees a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of ServiceNow products. Responsibilities include ensuring customer technical health, identifying criteria for assisting customers, promoting success stories, and resolving escalated client issues. The ideal candidate has 3+ years of customer professional services experience, the ability to provide independent comprehensive services, and experience in digital transformation or project management.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+42 More
17 Hours Ago
United States
Remote
350 Employees
5-7 Years of Experience
350 Employees
5-7 Years of Experience
Artificial Intelligence • Legal Tech • Professional Services • Software
Seeking a Senior Manager, Customer Solutions to drive implementation excellence, maintain project visibility, promote collaboration, and enhance efficiency in customer onboarding and implementation processes. Requires 6+ years of experience in customer success and industry background in technology-focused companies, financial services, fund formation, compliance, or legal industries.
Top Benefits:
401-K
Commuter Benefits
Company Equity
+39 More
17 Hours Ago
USA
Remote
700 Employees
1-3 Years of Experience
700 Employees
1-3 Years of Experience
Healthtech • Software
Client Support Associate responsible for investigating, triaging, and resolving product bugs promptly and thoroughly. Collaborate with product and technical teams for bug resolution, prioritize issues based on impact, provide clear updates to stakeholders, and proactively improve bug management process. Requires technical support experience for healthcare technology products and strong analytical skills.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+52 More

Featured Jobs

Yesterday
United States
Remote
3,300 Employees
113K-140K Annually
5-7 Years of Experience
3,300 Employees
113K-140K Annually
5-7 Years of Experience
Information Technology • Security • Cybersecurity
As a Partner Success Manager at Cloudflare, you will be responsible for developing and nurturing relationships with strategic partners to drive mutual growth and success. Your role is critical in empowering partners to succeed with Cloudflare's solutions and increasing the value delivered to end customers. You will work alongside the Partners Team and Solutions Engineers, maintaining a deep understanding of partners' businesses, and ensuring the retention and expansion of your book of business through consistent communication and collaboration.
Top Benefits:
401-K
Child Care Benefits
Commuter Benefits
+45 More
4 Days Ago
United States
Remote
132 Employees
75K-95K Annually
1-3 Years of Experience
132 Employees
75K-95K Annually
1-3 Years of Experience
Fintech • Real Estate
Maintain an in-depth understanding of company products and customer workflows, provide technical assistance, collaborate cross-functionally, submit product improvement suggestions, assist training team, ensure high customer satisfaction, and vet Notary Profiles in Stavvy.
Top Benefits:
401-K
Commuter Benefits
Company Equity
+36 More
5 Days Ago
Boston, MA, USA
Remote
Hybrid
29 Employees
7+ Years of Experience
29 Employees
7+ Years of Experience
Cloud • Greentech • Information Technology • Software • Energy
Join a fast-growing software startup in Boston that focuses on improving energy efficiency in homes. Looking for a Customer Success Manager to ensure customers get value from technology and consulting services. Responsibilities include onboarding, relationship building, training, and advocacy for customer needs. Ideal candidates have experience in customer-oriented roles and strong analytical and problem-solving skills.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+23 More
5 Days Ago
USA
Remote
95 Employees
90K-110K Annually
3-5 Years of Experience
95 Employees
90K-110K Annually
3-5 Years of Experience
Healthtech • Information Technology • Software • Telehealth
Seeking a Training and LMS Manager to design, manage, and administer training and LMS functions for client end-users and internal team members. Responsibilities include partnering with the Product team, creating training policies, facilitating webinars, and identifying content gaps. Requires 3+ years of experience in training and LMS administration, proficiency in Salesforce and Microsoft Office, and strong communication and organizational skills.
Top Benefits:
401-K
401-K Matching
Company Outings
+26 More
6 Days Ago
United States
Remote
115 Employees
100K-140K Annually
3-5 Years of Experience
115 Employees
100K-140K Annually
3-5 Years of Experience
Artificial Intelligence • Enterprise Web • Information Technology • Machine Learning • Mobile • Software • Analytics
Customer Success Manager role at LogRocket on the West Coast. Requires 4+ years of experience in a B2B SaaS company, ownership of retention and upsells, ability to identify key champions, and strong communication skills. Must work cross-departmentally with internal teams and drive long-term customer adoption through scalable onboarding.
Top Benefits:
401-K
Commuter Benefits
Company Equity
+39 More
6 Days Ago
United States of America
Remote
1,500 Employees
7+ Years of Experience
1,500 Employees
7+ Years of Experience
Cloud • HR Tech • Productivity • Software
The Enterprise Customer Success Manager at Bullhorn is responsible for driving the adoption and value realization of Bullhorn products for customers within the enterprise segment. This role involves strategic consulting, technical expertise, and building strong relationships to ensure customer success and retention.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+49 More
7 Days Ago
USA
Remote
440 Employees
3-5 Years of Experience
440 Employees
3-5 Years of Experience
Healthtech • HR Tech • Kids + Family • Other • Social Impact • Telehealth
As an Operations Consultant at Carrot, you will enhance operational efficiencies across teams by standardizing and documenting processes. Responsibilities include managing training-related requests, developing training programs, overseeing onboarding processes, and creating documentation and assets for team members.
Top Benefits:
401-K
Adoption Assistance
Commuter Benefits
+53 More
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