Top Remote Customer Success Jobs in Boston, MA

The role involves managing strategic customer relationships, optimizing cybersecurity service investments, and ensuring customer preparedness through education and planning.

The Senior Customer Success Manager will lead enterprise customers in their digital employee experience journey, ensuring adoption of Nexthink's solutions and driving customer success through guidance and collaborative relationships.

As a Scaled Customer Success Advisor, you'll support customers via digital channels, ensuring effective experiences and maximizing their use of Rapid7 products while handling inquiries, resolving issues, and driving customer engagement and satisfaction.

Act as a trusted advisor to Rapid7 customers, build relationships with technical and executive stakeholders, create Success Plans, drive product adoption, monitor usage and risks, advocate customer needs internally, and track KPIs to secure renewals and growth.

As a Senior Customer Success Associate, you will manage SMB customer interactions, monitor health scores, resolve inquiries, and drive renewals with a focus on efficiency and technology.

As a Team Lead, Customer Success Manager, you will mentor junior team members, manage a portfolio of accounts, drive client retention and growth, handle complex escalations, and deliver strategic client engagement.

Partner with Lead Account Managers to drive customers' digital transformation using BlackLine. Verify platform setup, train admins and end users, assess and redesign processes, architect solutions, deliver thought leadership, increase adoption and expansion, prevent churn, and document reusable process optimizations.

The Customer Success Manager will oversee the post-sale experience for clients, ensuring value from the platform and strengthening customer relationships.

The Client Success Director manages top global client relationships, aligns strategy with client goals, and leads multi-million dollar accounts, ensuring revenue retention and effective marketing outcomes.

The Senior Customer Success Manager engages with customers to maximize platform utilization, build strong relationships, drive renewals, anticipate needs, and ensure overall client success through proactive management.

As a Customer Success Manager at Eve, you'll drive client success and growth, maximize product utilization, manage onboarding, and enhance client relationships while providing feedback for product evolution and implementing strategies for client retention and satisfaction.

Manage customer relationships, advise on product use, conduct workshops, and ensure operational success with Samsara's IoT platform for top customers.

As a Strategic Accounts Customer Success Manager, you will drive customer satisfaction for major clients, manage renewals and upsells, and collaborate internally to enhance product usage and improve customer experience.

As a Customer Success Engineer, you will develop custom extensions and workflows using AtomEngine, ensuring customer success with hands-on coding and integration efforts, while providing technical insights and support.

The Customer Success Manager will manage 50-100 accounts, drive growth, ensure onboarding, engage stakeholders, and identify expansion opportunities.

The Enterprise Customer Success Manager facilitates customer engagement, ensuring clients maximize the value of IoT solutions through tailored success plans and collaboration across teams.

The role involves engaging with major clients to enhance their use of IoT products, ensuring safety and efficiency in operations, and collaborating with internal teams to drive customer success.

As a Customer Success Manager, you'll develop and maintain relationships with veterinary hospital partners, strategize account growth, and gather customer feedback to inform product development and long-term goals.

Lead Client Success Operations, designing processes and tools for onboarding and client support, optimize workflows, and develop training programs. Drive data insights and build operational reports for performance tracking.

The Customer Success Manager will ensure customer satisfaction by helping them with localization solutions and facilitating the onboarding process for multilingual content delivery, while maintaining strong customer relationships and understanding their global strategies.

The Senior Customer Success Manager at Arcadia manages a portfolio of enterprise customers, mentoring a team to enhance customer success through strategic implementations and strong relationships.

The Lead Customer Engagement Manager will oversee customer outcomes, driving adoption and retention by guiding life sciences clients in using healthcare data analytics for their business needs.

The Senior Program Manager will lead strategic programs in Customer Success, focusing on operational improvements and enhancing the customer experience through effective management and collaboration with stakeholders.

As a Customer Success Manager, you will work closely with top customers to optimize their use of Samsara products, ensuring safety and efficiency through the IoT platform. You'll conduct workshops, compose success plans, and build relationships with key stakeholders to drive engagement and value.

Own a portfolio of clients as the primary contact to launch, manage, and optimize campaigns. Drive performance reviews, identify optimizations and upsell opportunities, develop client growth plans, coordinate cross‑functional teams, and ensure strong client relationships, retention, and account expansion.