Top Remote Customer Success Jobs in Boston, MA

Provides technical support to merchants using a SaaS telehealth platform. Investigates storefront, questionnaire, checkout, configuration, API, and integration issues; reproduces problems; documents findings; communicates with customers; and escalates complex issues to engineering. The role also supports onboarding, testing, troubleshooting documentation, bug reporting, and customer feedback processes while developing skills in web technologies, APIs, and software troubleshooting.

Supports Customer Success Managers with SaaS customer onboarding, account records, milestone tracking, meeting notes, communications, documentation, customer feedback, and internal reporting. The intern researches e-commerce businesses, helps maintain FAQs and onboarding resources, escalates technical or regulated questions, and follows privacy and communication procedures while developing customer success and e-commerce operations skills.

Manage a portfolio of clients as a strategic advisor, driving retention, renewals, expansion, platform adoption, and revenue growth. Develop data-driven email, SMS, lifecycle, and omnichannel marketing strategies; lead QBRs; coordinate cross-functional delivery; educate clients on platform capabilities; and oversee billing, budgeting, forecasting, and issue resolution.

Megaport is seeking expressions of interest from experienced Account Managers or Commercial Customer Success Managers for future Customer Success Manager opportunities. The role will involve supporting customers in a high-growth Network as a Service technology company and helping maintain strong commercial customer relationships. Applicants will be considered for upcoming openings and may receive early visibility into roles across Megaport’s global team.

Own provider onboarding, platform support, documentation, feedback collection, issue triage, and product improvement for Skin Clique’s provider network. Partner with Product, Engineering, Design, Operations, and support teams to reduce time-to-value, improve provider satisfaction, prioritize platform fixes, communicate incidents, and optimize ProviderOS workflows using analytics, instrumentation, and customer feedback.

Supports Customer Success Managers with merchant onboarding, account setup, customer communication, platform education, issue documentation, escalation, CRM updates, meeting notes, customer feedback, and adoption activities. The role helps entrepreneurs use a SaaS platform for e-commerce and telehealth businesses while maintaining accurate records, following privacy procedures, and developing customer success skills.

Own a portfolio of post-sale merchant accounts, guiding onboarding, platform adoption, retention, renewals, and expansion. Build relationships with e-commerce businesses, monitor account health, address churn risks, coordinate technical escalations, communicate product updates, gather feedback, maintain CRM records, and collaborate with sales, product, engineering, and support teams. The role also contributes to onboarding materials, customer education, and success process improvements in a remote environment.

Resolve customer issues, troubleshoot technical problems with engineering, build internal tools, and own specialized product areas. The role supports Customer Success Managers with enterprise requests, improves documentation and processes, and communicates proactively about platform behavior. It requires web architecture knowledge, experience with SaaS, incident management, and customer-focused engineering. The position uses AI-first workflows and includes weekend on-call rotation within a fully remote team.

Own a portfolio of strategic merchant accounts throughout the post-sale lifecycle. Lead onboarding, platform adoption, account planning, health monitoring, retention, renewals, and expansion. Build relationships with executives and business owners, manage escalations, coordinate technical support, communicate product feedback, maintain CRM records, and collaborate cross-functionally to improve customer outcomes and success processes.

Leads Bask Health’s customer success strategy, organization, and post-sale operations. Responsibilities include building scalable onboarding, adoption, retention, renewal, expansion, segmentation, health scoring, reporting, and account-management processes; coaching teams; overseeing strategic customer relationships and escalations; and collaborating with sales, product, engineering, and leadership. The role requires strong e-commerce SaaS expertise, executive communication, operational planning, and data-driven decision-making in a remote, cross-functional environment.

Manage a portfolio of growth-stage merchant accounts from onboarding through retention and expansion. Guide customers in adopting Bask Health’s telehealth platform, monitor engagement and account health, address risks, coordinate technical escalations, support renewals, identify appropriate growth opportunities, and communicate customer feedback to product and engineering teams. Maintain account plans and CRM records while collaborating with sales, support, and leadership to improve customer outcomes.

Lead post-sale customer success execution, coach Customer Success Managers, and manage complex customer relationships. Support onboarding, adoption, retention, renewals, escalations, account planning, and expansion opportunities. Monitor customer health and operational metrics, improve playbooks and workflows, and coordinate with support, product, engineering, and sales. Guide customers using Bask Health’s merchant-facing telehealth platform while ensuring accurate communication, documentation, privacy practices, and appropriate escalation of clinical or compliance matters.

Lead Bask Health’s post-sale customer success organization, overseeing onboarding, adoption, renewals, retention, account expansion, and strategic account management. Build scalable processes, metrics, health monitoring, and playbooks; coach the customer success team; manage executive relationships and escalations; and collaborate with sales, product, engineering, and support. The role focuses on improving customer outcomes, reducing churn, increasing expansion, and aligning customer success with recurring-revenue growth.

Manage customer relationships throughout the contract period, supporting onboarding, training, issue resolution, product adoption, retention, and renewals. Monitor customer health metrics, document feedback, communicate product updates, and collaborate with sales, product, support, and leadership teams to deliver tailored solutions and improve customer satisfaction.

Leads the US Customer Success organization, managing and coaching Customer Success Associates and Managers. Owns retention, adoption, expansion, and growth metrics; drives CS operating model initiatives; partners with Sales and cross-functional leaders; uses data to improve customer experiences; and builds relationships with senior client stakeholders.

Owns post-sales delivery and customer success for strategic accounts. Builds customer and partner relationships, aligns Microsoft solutions with business goals, drives cloud adoption and consumption, manages customer success programs, resolves blockers, coordinates delivery resources, tracks operational health, and supports executive business value conversations. Requires customer-facing consulting, solution delivery, portfolio management, or customer success experience, along with cloud technology and service management knowledge.

Owns post-go-live adoption, retention, and renewal readiness for multi-site health systems using SwiftMR. The role tracks utilization and value outcomes, builds executive and clinical relationships, manages account health and recovery plans, supports renewal strategy with Sales, conducts business reviews, and maintains account data in Salesforce. Requires healthcare imaging experience, strong account planning, executive communication, and travel up to 50%.

Supports Client Success Managers with property management and multifamily operator accounts. Responsibilities include responding to client requests, preparing business reviews, monitoring adoption and compliance data, supporting implementations, tracking issue resolution, educating clients on insurance tools, and identifying expansion opportunities. The role develops expertise in multifamily insurance products, PMS integrations, and client success while progressing toward managing an independent client portfolio.

Leads the Customer Success organization across enterprise, mid-market, and SMB segments. Owns customer adoption, value realization, retention, health metrics, renewals support, and customer satisfaction. Develops lifecycle strategies, success processes, dashboards, and enablement programs while partnering with Sales, Product, Marketing, Services, Support, Operations, and IT. Manages senior leaders and Customer Success Managers, drives transformation initiatives, and presents customer and revenue performance to executives.

Own post-sale relationships for strategic enterprise accounts, driving onboarding, enrollment, engagement, retention, renewals, and expansion. Build account plans, conduct executive business reviews, analyze customer data, identify churn risks, lead renewal negotiations, and develop ROI narratives. Partner with Sales, Implementation, Marketing, Product, and Finance while serving as the customer advocate. Establish playbooks, improve forecasting, mentor CSMs, and secure multi-year renewals, references, and case studies.

Designs and optimizes customer lifecycle journeys, digital interventions, automated communication flows, and integrated learning experiences. Responsibilities include analyzing customer workflows, auditing and cleaning lifecycle data, building and testing engagement frameworks, measuring path performance, documenting journey logic, and coordinating initiatives across Marketing, Sales, Community, Product, Analytics, and Customer Support.

Own a portfolio of healthcare provider accounts, driving retention, account health, long-term agreements, issue resolution, and clinical value delivery. Manage escalations, coordinate Support and Implementation, conduct quarterly business reviews, analyze care gaps and outcomes, and maintain account data in HubSpot. Partner with Growth, Sales, and cross-functional teams to ensure successful handoffs, protect revenue, and expand healthy accounts.

Own post-sale relationships for K-12 district and state-agency SaaS accounts. Responsibilities include driving renewals, expansion, retention, value realization, executive business reviews, account planning, churn prevention, stakeholder engagement, and complex implementations. The role partners with product and engineering, uses customer health data and AI-enabled tools, and manages measurable GRR and NRR outcomes. This is a fully remote role with occasional travel.

Own the Customer Success Operations roadmap and build scalable processes, systems, reporting, and performance frameworks across Customer Success, Professional Services, Support, and Renewals. Lead systems integrations, automation, renewal forecasting, KPI development, capacity planning, process optimization, and cross-functional initiatives that improve retention, efficiency, and customer outcomes.

Own a portfolio of SaaS customers by building relationships, developing success plans, driving product adoption, analyzing customer health, mitigating risks, and supporting renewals and expansion. Lead customer meetings, resolve issues, document activity, and collaborate with Support, Product, Engineering, and Sales to improve customer outcomes and retention.