Top Remote Customer Success Jobs in Boston, MA

Manage a portfolio of customer accounts, build trusted relationships, diagnose needs, drive adoption of Sift's platform, track business outcomes, advocate for customer feedback, support QBRs, and develop expertise in fraud, payments, trust and safety, and SaaS products.

Leads strategic customer success for enterprise accounts, managing post-sale engagement, adoption, renewals, expansion, and value realization. Builds executive relationships, develops account plans, drives AI and automation adoption, and coordinates matrixed internal teams. Requires expertise in contact center operations, cloud migration, CXone or comparable CCaaS platforms, analytics, and C-suite stakeholder management. The role manages accounts exceeding $10 million in ARR and requires up to 25% travel.

Lead customer success for Bueno’s B2B smart building analytics platform. Responsibilities include managing client relationships, onboarding and implementation, delivering HVAC and energy engineering services, developing success plans, supporting escalations, conducting product training, tracking adoption and renewal metrics, gathering feedback, and identifying expansion opportunities. The role also improves team processes and supports business growth while working remotely with up to 20% travel.

Manages a portfolio of SLED customers, driving adoption, retention, renewals, upsells, and cross-sells. Builds senior-level relationships, conducts business and technical reviews, advises customers on cybersecurity and password management, resolves technical issues, and negotiates licensing contracts. Analyzes account data to identify risks and expansion opportunities, supports customer advocacy, and contributes to account management programs. Requires SaaS sales or customer success experience, SLED technology sales experience, technical integration knowledge, Salesforce proficiency, and U.S. person status.

Leads US Customer Success for a healthcare technology company serving senior living communities. Owns customer outcomes, health, adoption, retention, and executive relationships while hiring and developing a high-performing CSM team. Partners with Account Management, Clinical, Deployment, and Product to improve care-team adoption, ensure successful implementation, communicate customer needs, and scale customer success operations across complex multi-site B2B customers.

Own large, complex health plan accounts and serve as the primary customer success contact. Build executive-level relationships, manage escalations, coordinate with Engineering, Product, and internal teams, and drive issue resolution. Improve customer satisfaction, retention, and account outcomes while identifying opportunities to expand value and protect recurring revenue.

Own US higher-education partner accounts from onboarding through renewal. Drive product adoption through training, data-informed action plans, relationship building, renewals, expansions, and risk management. Represent the company at campuses and conferences, provide product feedback, and maintain accurate HubSpot forecasts. The role is fully remote, based in the Eastern or Central US, with travel up to 20%.

Own the end-to-end client success lifecycle for a SaaS platform and consulting services, including onboarding, success planning, engagement, renewals, health monitoring, risk mitigation, executive reviews, platform adoption, and expansion support. Serve as the primary client advocate and coordinate cross-functional teams to deliver measurable compliance, security, and business outcomes.

Manage 8–10 concurrent customer implementations, coordinate internal delivery milestones, translate customer business processes into optimized software workflows, and serve as a trusted advisor. The role also involves improving implementation processes, identifying scalable best practices, communicating product issues to engineers, and managing customer accounts to maintain high NPS and low churn.

Manage a pooled portfolio of customers to improve satisfaction, retention, product adoption, and revenue expansion. Respond to inquiries, resolve critical issues, provide consultative guidance and basic training, support renewals and upsells, document customer activity in CRM systems, and monitor workflows and churn risks. Collaborate with internal teams, communicate product updates and best practices, attend industry promotional events, and support customers through onboarding, ongoing usage, and potential termination.

Manage a portfolio of utility and energy-efficiency clients as the primary contact throughout program implementation. Build stakeholder relationships, coordinate internal and external teams, manage timelines, risks, and contractual deliverables, and maintain strong client satisfaction. Identify account expansion and sales opportunities, lead client meetings and RFP efforts, translate client priorities into action, and drive continuous improvement across program delivery.

Build scalable customer adoption and lifecycle programs for a multi-product SaaS platform. The role uses customer and product data, health signals, AI, and testing to identify adoption barriers, trigger proactive engagement, and create playbooks and enablement resources. Responsibilities include customer community and champion programs, automated re-engagement sequences, reporting governance, cross-functional strategy, and program roadmap ownership. The position partners with Customer Success, Product, Onboarding, Support, and Enablement teams to improve customer outcomes while enabling CSMs to focus on strategic relationships.

Owns a portfolio of enterprise and mid-market clients, driving retention, renewals, expansion, product adoption, enablement, and account health. Leads commercial negotiations, training, strategic reviews, and relationships with economic buyers. Partners with Support, Sales, Research, and Product to resolve issues, advocate for client needs, and influence the product roadmap. Requires substantial market research and commercially accountable client relationship experience.

Manages client accounts and Account Manager and AR Specialist teams, ensuring productivity, service quality, collections performance, timely work completion, and client satisfaction. Serves as the primary client contact, resolves escalations, identifies expansion opportunities, supports onboarding, coordinates cross-functional teams, and addresses staffing and training needs. Analyzes operational data, manages multiple projects and deadlines, and promotes employee engagement and company goals.

Own retention, renewals, expansion, onboarding, and strategic outcomes for 10–30 enterprise customer accounts. Build executive relationships, lead complex change management, develop account plans, identify creative strategy gaps, conduct executive business reviews, and provide customer feedback to Product and Leadership. Use Motion and its AI agent, Runneth, to improve creative testing workflows and customer impact.

Own strategic ISP customer accounts across onboarding, adoption, value realization, retention, renewals, and expansion. Serve as an executive trusted advisor, lead business reviews, mitigate churn, and partner with Sales, Product, Marketing, and Engineering. Help scale Plume’s Customer Success function through improved playbooks, tooling, engagement models, customer advocacy, and standardized methodologies.

Guide customers through onboarding, training, adoption, renewal, and expansion for a B2B fintech platform. Conduct check-ins, working sessions, and business reviews; respond to support inquiries; identify renewal risks and expansion opportunities; create customer education content; and develop engagement playbooks and process improvements. The role requires accounting or bookkeeping knowledge, strong client communication, and experience driving retention, revenue, and satisfaction outcomes.

Manage a portfolio of premium SaaS clients, serving as their primary strategic partner. Responsibilities include onboarding, campaign preparation, approvals, content publication, business reviews, ROI presentations, renewal support, client relationship management, CRM maintenance, and process improvement. The role focuses on helping financial advisors achieve stronger marketing performance and client engagement through effective use of the Freedom360 marketing solution.

Guide clients through onboarding, training, adoption, and ongoing use of the KODE OS platform. Deliver customized training and close-out packages, conduct follow-ups, measure operational improvements and ROI, gather feedback, resolve support issues, and coordinate with engineering, Mission Control, and deployment teams to improve implementation standards and client outcomes.

Manage approximately 40 enterprise customer accounts, build senior-level relationships, coach customers on product best practices, solve complex business problems, identify product value opportunities, analyze engagement data, report KPIs, support upselling and cross-selling, improve customer experiences, and mentor team members. The role requires 4+ years of customer-facing account or project management experience, strong communication and organizational skills, data analysis ability, and less than 15% nationwide travel.

Serves as a post-sale technical advisor, helping customers onboard, implement, integrate, configure, and adopt cybersecurity solutions. Responsibilities include Tier 3 troubleshooting, technical training, documentation, success planning, risk mitigation, and cross-functional coordination with Support, Engineering, Product, Sales, and Customer Success. The role supports customer renewals and expansion by resolving technical blockers and demonstrating product value.

Manage a portfolio of mid-market SaaS customers by driving adoption, retention, renewals, expansion, and measurable business outcomes. Build strategic relationships with decision-makers, monitor account health, mitigate churn, lead executive business reviews, and partner cross-functionally on customer feedback and roadmap priorities. Use Planhat, success metrics, and AI-enabled workflows to improve proactive customer engagement and contribute to scalable customer success initiatives.

Lead a team of Customer Success Managers serving mid-market customers, driving retention, expansion, adoption, and revenue growth. Recruit and develop talent, establish performance accountability, coach customer engagements, and partner cross-functionally with Sales, Product, and Marketing. Own customer health monitoring, metrics, dashboards, and scalable workflows in Planhat, including automation and AI-enabled outreach. Support strategic initiatives and change management in a fully remote, rapidly growing organization.

Own post-go-live customer relationships to drive adoption, engagement, and renewal. Assess customer workflows/configuration, run strategic reviews, monitor health metrics, address risks, identify expansion opportunities, surface data-driven insights, and advocate product improvements. Travel to customer sites and conferences up to 25%.

Own retention, renewals, expansion, and value realization for complex, high-value customer accounts. Build executive relationships, lead account strategy, design solutions for complex use cases, deliver QBRs and executive readouts, resolve cross-functional problems, advocate for customer needs, and mentor junior team members.