Top Remote Customer Success Jobs in Boston, MA

Leads LucyRx’s strategic client success function across its PBM portfolio, focusing on client satisfaction, retention, renewals, growth, and profitability. Builds executive client relationships, oversees account strategies and renewal plans, manages escalations, develops client success leaders, and establishes performance standards. Partners with Sales, Operations, Clinical, Product, and Finance teams to represent client needs, improve value realization, and strengthen long-term partnerships.

Manage and grow customer accounts as a strategic advisor, driving adoption, retention, renewals, expansion, and revenue growth. Develop success plans, build stakeholder relationships, negotiate renewals, identify churn risks, forecast performance, and report customer insights. The role requires collaboration with sales and internal teams, strong product knowledge, proactive problem-solving, and management of a large portfolio of accounts.

Own post-sale relationships for enterprise customers, driving adoption, value realization, retention, renewals, and expansion. Serve as a strategic advisor, lead executive business reviews, monitor customer health, manage escalations, coordinate cross-functional teams, and translate customer goals into measurable outcomes. The role also champions customer feedback internally and supports long-term advocacy through references, case studies, and expansion opportunities.

Manage strategic portfolios of large national and global enterprise accounts. Build executive relationships, drive product adoption, improve retention and expansion, and advise customers on achieving measurable business outcomes. Lead complex cross-functional initiatives, interpret customer data, coordinate stakeholders, advocate for customer needs, and partner with sales and internal teams on account strategy, renewals, and growth.

Owns strategy, retention, growth, relationship health, and delivery for a complex enterprise healthcare account. Leads executive client engagement, governance, outcomes tracking, escalations, renewals, upsell and cross-sell opportunities, and coordination with Product, Engineering, IT, Clinical, and Operations teams. Manages one Customer Success Manager and ensures client commitments remain on track. Requires deep knowledge of healthcare risk adjustment and quality programs, SaaS delivery, executive communication, and consultative stakeholder management.

Manage B2B enterprise customer relationships across onboarding, activation, adoption, expansion, and renewal. Serve as a trusted advisor to brokerage and crypto-platform customers, drive satisfaction and retention, manage escalations, deliver QBRs, monitor account health and risks, and coordinate with Product, Sales, Marketing, Operations, and Broker-Dealer teams. The role requires hands-on experience in brokerage, crypto exchange, or trading-platform operations, including onboarding, funding, trading workflows, APIs, and compliance challenges.

Leads Cohere’s global Customer Success, Services, and Technical Support teams, driving adoption, customer experience, lifecycle strategy, and executive-level customer advocacy. Defines workflows and handoffs, coaches functional leaders, analyzes customer and support data, improves the customer journey, and influences product strategy. Partners with pre-sales, Product Management, and Machine Learning Engineering to represent customer needs and deliver value to enterprise AI customers.

Own relationships with mid-market employer customers, manage renewals and expansion opportunities, support utilization through data-led business reviews, monitor account health, and drive product adoption. Collaborate with account executives, product, clinical, data science, legal, and marketing teams while using AI tools to improve workflows. The role requires strong communication, commercial judgment, project management, and willingness to travel 10%.

Manage customer success for deployed robotics systems by overseeing site operations, deployments, technical escalations, maintenance, upgrades, change requests, performance metrics, contractual compliance, and continuous improvement. Partner with customers and internal teams to resolve issues, improve adoption, and scale system capabilities. The role requires strong project management, technical communication, logistics or warehouse operations experience, and up to 50% travel to customer sites.

Manages a portfolio of K-12 education customers, serving as the primary post-sales contact and partnering with Sales to drive renewals, retention, expansion, and revenue growth. Responsibilities include relationship management, implementation support, customer training, adoption, issue resolution, executive engagement, feedback collection, data analysis, and strategic on-site visits. The role requires literacy or K-12 curriculum expertise and collaboration across internal teams.

Manage enterprise customer accounts throughout the post-sale lifecycle, driving adoption, retention, renewals, and expansion. Develop success plans, conduct business reviews, lead onboarding and enablement, monitor customer health, and demonstrate measurable ROI. Build executive relationships, identify risks and growth opportunities, capture customer feedback, and collaborate cross-functionally with Sales, Product, Data, Marketing, and Support. Use Salesforce and customer success analytics to maintain account data and inform engagement strategies.

Own customer onboarding, adoption, and expansion for Cisco Hypershield and Nexus N9300 Smart Switches. Guide controller design, virtualization deployments, segmentation, firewall policy, and production use cases. Build trusted technical relationships with NetOps and NetSecOps stakeholders, lead workshops, resolve adoption blockers with engineering and support, and develop reusable training and reference materials. The role requires deep networking, Linux, virtualization, and customer-facing solution architecture expertise.

Owns the full lifecycle of assigned customer relationships, including onboarding, retention, satisfaction, issue resolution, and growth. Serves as a trusted advisor to law enforcement clients, helping them maximize software value through consultations, demonstrations, briefings, and best-practice guidance. Identifies account risks and growth opportunities, tracks customer-success metrics, supports escalations, and collaborates with sales, training, and internal teams. Regular travel to customer locations is required.

Support B2B SaaS clients throughout onboarding and post-launch by providing training, product guidance, issue resolution, webinars, and support. Build strategic client relationships, promote premium features, reduce churn, coordinate escalations, and recommend process improvements. The role requires outpatient physical therapy experience, clinical workflow knowledge, strong communication, software proficiency, and enthusiasm for learning technology.

Leads customer success delivery for Microsoft Cloud customers by managing relationships, account plans, consumption strategies, support contracts, renewals, escalations, and cross-functional solution delivery. Advises customers on cloud adoption, aligns technology initiatives with business outcomes, coordinates technical and sales teams, identifies expansion opportunities, and drives operational health and continuous improvement.

Own strategic relationships with association customers from onboarding through renewal and expansion. Build the customer success playbook, processes, metrics, and renewal motion for a new vertical. Lead success planning, executive business reviews, member engagement programs, and data-driven value analysis. Identify account growth opportunities, collaborate with internal teams, advocate for customer needs, and represent Natter at association events. The role requires executive-level communication, strategic account management, and regular travel.

Manage strategic B2B technology customers throughout the post-sales lifecycle. Drive platform adoption, value realization, retention, renewals, and account expansion through customer roadmaps and data-driven strategies. Serve as a trusted advisor to executive, engineering, product, analytics, and marketing stakeholders. Coordinate internal teams to resolve technical challenges, mitigate account risks, develop relationships, and identify growth opportunities.

Own a hybrid portfolio of charter school customers, including enterprise networks and smaller sites. Build success plans, drive adoption and ROI, manage renewals and retention, resolve escalations, support implementations, and identify expansion opportunities. Lead scaled onboarding, product demonstrations, training, workshops, and user groups while collaborating with Sales, Support, Implementation, Product, and Finance. Serve as the primary relationship owner and advocate for charter customers.

Own client relationships across construction projects, drive adoption of an augmented reality platform on active sites, translate field performance into business value, identify and resolve adoption risks, support retention and expansion, and relay client feedback to internal teams. The role requires deep construction delivery experience in Electrical Engineering, CSA, Project Controls, or Commissioning, strong stakeholder communication, and extensive travel to project sites.

Own post-go-live relationships for enterprise radiology IT customers, driving adoption, value realization, retention, renewals, and account growth. Develop success plans, monitor account health, lead business reviews, coordinate support and technical escalations, communicate product updates, gather feedback, and identify expansion opportunities. Build trusted relationships with radiologists, health system leaders, and IT teams while maintaining account documentation and health scores.

Serve as primary client contact to drive retention, satisfaction, and growth for advertising clients. Oversee campaign execution with internal teams, lead onboarding and training, deliver performance reporting and optimization recommendations, identify upsell opportunities, and advocate client needs internally.

Lead Dot Compliance’s North America Customer Success organization, including managers, CSMs, enterprise, and mid-market accounts. Build the global strategic CS model, personally manage key life sciences customers, and own renewals, retention, expansion, pricing, and multi-year agreements. Partner with Sales, Professional Services, Support, and EMEA leadership to drive adoption and customer outcomes. Develop executive relationships, manage escalations, shape product strategy through customer feedback, and use AI and data to improve team efficiency.

Leads and develops a team of Customer Success Managers supporting enterprise healthcare SaaS accounts. Drives retention, renewals, expansions, customer satisfaction, and advocacy through data-driven strategies. Analyzes customer health and churn trends, improves workflows and playbooks, manages team capacity, and presents performance insights to senior leadership while collaborating with Sales, Operations, and other cross-functional teams.

Own onboarding, adoption, retention, expansion, and renewals for Pro package brand and agency accounts. Manage account health, churn prevention, payment recovery, usage analysis, customer feedback, product requests, and account documentation. Support managed-service clients and join sales demos as a platform expert. Requires strong TikTok Shop knowledge, communication, organization, and client-management skills.

Own onboarding, adoption, retention, expansion, and renewals for Pro package brand and agency accounts. Manage account health, churn prevention, payment recovery, usage analysis, customer feedback, product requests, and account documentation. Support managed-service clients and join sales demos as a platform expert.