Top Remote Customer Success Jobs in Boston, MA

Own the Customer Success technology stack, health scoring, workflow automation, playbooks, KPI dashboards, renewal forecasting, customer segmentation, and operating cadences. Analyze cross-system data to identify churn and expansion drivers, improve capacity planning, and provide executive insights. Lead cross-functional initiatives, implement AI-enabled workflows, and standardize onboarding, adoption, renewal, and escalation processes while influencing teams without direct authority.

Build and manage strategic client relationships, driving retention, digital payment adoption, customer satisfaction, and expansion opportunities. Serve as the primary client advocate, develop action plans, analyze performance trends using Salesforce and reporting tools, resolve issues cross-functionally, and provide tailored guidance on billing, payments, integrations, and workflows. Manage multiple client initiatives independently while improving engagement processes and identifying opportunities for upsell, cross-sell, and operational efficiency.

Manage a high-value enterprise account while driving adoption, retention, renewals, satisfaction, and expansion. Build strategic relationships across business units, agencies, and departments; design scalable onboarding and training programs; use data-driven insights to improve customer outcomes; and collaborate with Product, Engineering, Creative, and Account Management teams. Contribute to customer success playbooks, enablement initiatives, and the Pencil customer community.

Leads approximately 15 Customer Success Account Managers responsible for customer outcomes, cloud adoption, AI transformation, and portfolio performance. Builds executive customer relationships, coordinates cross-functional Microsoft and partner resources, establishes business rhythms, manages risks and opportunities, and ensures consistent customer success execution. Develops talent through coaching, succession planning, and inclusive leadership while driving measurable customer value, business growth, and operational excellence.

Build and manage technical relationships with enterprise customers, helping them adopt JetBrains products, overcome technical and organizational barriers, and achieve business outcomes. Serve as a customer advocate, advise on software development tooling, collaborate with account executives and product teams, recommend product enhancements, support account expansion, and present product capabilities. The role requires customer-facing technical experience, AI/LLM knowledge, strong communication, software development team experience, and approximately 25% travel.

Manage end-to-end customer implementation and adoption projects for healthcare organizations. Build and maintain project plans, track deliverables, capture decisions, coordinate internal and customer teams, identify risks, prepare meetings and business reviews, manage technical reviews, produce reports, and triage customer requests. The role supports multiple Community Health Worker program launches and requires strong organization, communication, live note-taking, and project management skills.

Manage strategic enterprise accounts across K-12 districts, driving platform adoption, gross and net dollar retention, expansion, and customer outcomes. Build trusted relationships with district leaders and educators, analyze usage and outcomes, develop joint success plans, lead training, identify upsell opportunities, mitigate churn, and advocate for customer needs with product and engineering teams. The role requires deep understanding of AI in education, consultative account management, data-informed decision-making, and executive stakeholder engagement.

Manages relationships with key enterprise restaurant clients, supports POS demonstrations, onboarding, implementation, training, and issue resolution. Identifies upsell and expansion opportunities while gathering client feedback and coordinating with Sales, Product, Engineering, Technical Support, and Operations teams. Leads recurring client meetings, documents requirements, and ensures timely follow-up. Requires advanced Excel and PowerPoint skills, CRM familiarity, strong communication and problem-solving abilities, and fluency in English, Vietnamese, and Mandarin.

Owns customer success, retention, and expansion for strategic channel partner portfolios and end customers. Leads governance, executive business reviews, escalations, account planning, and cross-functional service delivery across cloud, security, digital, and managed services. Interprets FinOps and CSP insights for stakeholders, identifies growth opportunities, and influences services pipeline. Requires strong customer leadership, business judgment, cloud financial management knowledge, and experience in managed services and partner models.

Manage customer relationships as a trusted technical partner, oversee major incident communications, analyze customer data and renewal risks, advocate internally for customer needs, monitor product adoption, and recommend solutions aligned with business objectives. The role requires hands-on customer success work, occasional travel to customer sites, and limited after-hours or weekend coverage.

Own enterprise customer relationships from onboarding through renewal and expansion. Manage account health, conduct strategic business reviews, coordinate cross-functional launches, drive upsell and cross-sell revenue, negotiate contracts, and represent customer needs internally to influence product decisions.

Own onboarding, retention, expansion, and ongoing success for high-value international enterprise and mid-market clients across EMEA, India, and selected Asian markets. Lead implementations, monitor account health, coordinate cross-functional support, manage proactive client communication, and improve international Customer Success processes. The role requires independent relationship management in a remote environment and close collaboration with Sales, Product, Support, Operations, and Solutions Engineering.

Leads a regional customer success organization comprising Technical Account Managers and Customer Success Operations Managers. Develops customer success strategies, strengthens customer relationships, tracks performance metrics, manages retention risks, gathers feedback, and collaborates with Sales, Product, Marketing, and Support. Reports outcomes to senior leadership while driving customer satisfaction, product adoption, revenue growth, and retention.

Manage post-sale relationships for EverHealth SaaS customers, driving product adoption, retention, satisfaction, expansion, and revenue growth. Develop customer success plans, monitor usage, identify upsell and cross-sell opportunities, facilitate internal and external collaboration, solve customer problems, recommend effective product workflows, and maintain expertise across EverHealth platforms. The role requires service delivery and relationship management experience, preferably in SaaS and healthcare, and may involve travel to company offices.

Manage strategic enterprise customer accounts from purchase through measurable outcomes. Build success plans, drive product adoption, monitor account health, mitigate risks, lead executive success reviews, manage escalations, and coordinate cross-functional teams. Partner with Sales and Renewals on retention and expansion, collect customer feedback, develop advocacy opportunities, and guide customers in applying BeyondTrust’s cybersecurity solutions effectively.

Own strategic enterprise customer relationships for Prisma, driving retention, platform adoption, revenue expansion, and measurable client outcomes. Build executive and operational stakeholder relationships through frequent in-person engagement, lead business reviews, monitor account health, identify upsell and cross-sell opportunities, coordinate cross-functional issue resolution, maintain CRM intelligence, and improve customer success processes and reporting.

Owns a portfolio of strategic merchant accounts, driving retention, revenue growth, renewals, expansion, adoption, and customer advocacy. Serves as a trusted advisor on payment strategies, negotiates complex contracts, presents to executive stakeholders, resolves complex customer scenarios, and coordinates internal teams to deliver customer outcomes and commitments.

Manage long-term B2B SaaS customer relationships across the lifecycle, driving adoption, retention, and account growth. Lead training, enablement sessions, cadence calls, and executive business reviews. Build strategic account plans, resolve escalated issues, advocate for customer needs, and collaborate with sales, professional services, customer care, and product teams. Identify scalable improvements and use customer data and KPIs to forecast attrition and improve outcomes.

Own customer success relationships for a SaaS facilities-management platform. Responsibilities include developing success plans, driving product adoption, monitoring customer health, identifying risks and expansion opportunities, coordinating escalations, advocating for customers, leading strategic meetings, and partnering with Sales, Support, Product, and Professional Services. The role requires platform expertise, strong communication, consultative relationship management, organizational skills, and effective use of CRM and customer-success systems.

Owns Resi’s post-sale customer success function, including onboarding, support, retention, expansion, team leadership, strategic planning, budgeting, automation, and client health management. The Director will build scalable customer success processes, lead cross-functional coordination, oversee key accounts, and drive gross and net revenue retention for a B2B software and managed-services platform.

Own a portfolio of 20–25 mid-market and enterprise accounts from implementation handoff through renewal and expansion. Build executive relationships, drive adoption and business outcomes, manage customer health and escalations, lead renewals, and identify expansion opportunities. Serve as a product and workflow consultant, deliver enablement, translate customer feedback into product recommendations, and collaborate with Sales, Support, Product, and Engineering.

Own customer success for 40–50 mid-market government contracting accounts. Drive platform adoption, value realization, user training, quarterly business reviews, account health, risk mitigation, and expansion identification. Partner with Account Managers on renewals, translate customer feedback into product improvements, and collaborate with Sales and Engineering. The role requires substantial GovCon proposal and capture experience, customer-facing experience, strong communication, analytical judgment, and U.S. citizenship for federal background screening.

Lead and modernize the full post-sales operation, including implementation, support, and customer success for more than 9,000 customers. Own retention, renewals, expansion alignment, forecasting, customer success metrics, and scalable operating models. Lead AI initiatives to improve onboarding and customer experience, oversee post-sale teams, collaborate cross-functionally, and foster continuous improvement in a high-growth B2B SaaS environment.

Manage a high-volume portfolio of healthcare facility customers, monitor engagement and account health, conduct outreach, support retention and re-engagement, deliver customer education, identify growth opportunities, and relay recurring customer feedback to internal teams. Track campaign and account performance, prioritize work using data, and contribute to scalable customer success programs.

Own a portfolio of eCommerce merchants, using customer data and AI tools to prioritize accounts, improve product adoption, reduce churn, and identify expansion opportunities. Conduct consultations, onboarding, recovery, renewal, upgrade, and cross-sell conversations while tracking customer outcomes, engagement, and commercial health.