Top Remote Customer Success Jobs in Boston, MA

Design and manage scalable, automated customer success programs covering onboarding, adoption, engagement, and renewal. Build digital content, lifecycle campaigns, webinars, community programs, workflows, and playbooks that support customers efficiently. Analyze customer health, product usage, and engagement data to segment accounts, optimize outreach, and improve retention. Collaborate with Product, Marketing, Education, Sales, and Support teams to improve customer experiences and advocate for product enhancements.

Own post-sales relationships for commercial customers, leading technical onboarding, implementation, adoption, training, issue resolution, renewals, and expansion. Partner with Solutions Architects, Support, Product, Engineering, Sales, and customers to drive outcomes and time-to-value. Act as the customer advocate, manage escalations, develop product expertise, and independently build processes that improve customer success.

Manage client onboarding and ongoing use of an AI-powered prevailing wage compliance platform. Serve as the primary client contact, coordinate subcontractor payroll documentation, track compliance progress, generate reports, identify risks, and collaborate internally on resolutions. Provide platform feedback to improve functionality and user experience. The role requires strong organization, communication, multitasking, independent project management, and willingness to learn compliance processes and software tools.

Supports Client Success Managers with account growth and retention initiatives, client reporting, annual and quarterly review presentations, marketing asset packets, CRM updates, client launches, issue resolution, and cross-functional coordination. The role provides operational and administrative support across key enterprise accounts and contributes to reporting and process improvement efforts.

Lead client launches and implementations, support client and technician success, analyze product efficacy and ROI, surface product insights, recommend improvements, present findings to stakeholders, and drive account expansion and retention while traveling frequently to client sites.

Own customer relationships throughout implementation, adoption, renewal, and expansion. Advise healthcare organizations on achieving business outcomes, drive product adoption and retention, identify customer needs and growth opportunities, and collaborate with sales, implementation, and support teams. Use customer data and SaaS tools to improve engagement, satisfaction, and long-term value.

Leads post-sale customer success for strategic enterprise accounts using Microsoft cloud products and services. Builds stakeholder relationships, aligns customer success plans with account priorities, coordinates delivery across Microsoft and partners, conducts program reviews, tracks cloud adoption and consumption, and identifies retention risks. Partners with technical and account teams to accelerate customer business outcomes and transformational cloud initiatives.

Owns strategic customer success for complex financial services accounts, building executive partnerships and long-term success plans. Leads cloud, data, security, digital workplace, and AI transformation initiatives across global teams and workstreams. Coordinates Microsoft, partner, and customer stakeholders, drives adoption and measurable business outcomes, manages risks and escalations, and coaches others. The role requires substantial customer-facing consulting or portfolio management experience, executive presence, and experience with enterprise transformation in regulated industries.

Own enterprise customer relationships, drive product adoption, retention, renewals, upselling, and cross-selling. Act as a strategic advisor, resolve escalations, monitor customer health metrics, and collaborate with Sales, Product, Engineering, Support, and Delivery to achieve customer outcomes and account growth.

Develop enterprise customers’ automation strategies, identify and deploy high-value AI-enabled use cases, quantify ROI, and drive adoption, renewal, and expansion. Build executive and stakeholder relationships, advise on governance and scalable orchestration, coordinate internal and customer teams, interpret usage data, and create repeatable methodologies and playbooks for Zapier’s enterprise customer success program.

Leads Stripe’s Key Accounts Customer Success organization, managing senior CSMs and strategic relationships with major customers. Owns account planning, executive engagement, product adoption, payments optimization, retention, expansion, forecasting, and customer lifetime value. Builds scalable account management processes, playbooks, performance goals, and operating rhythms while coordinating cross-functional initiatives and escalations. Hires, coaches, and develops the team and shares strategic learnings across go-to-market and product organizations.

Own strategic relationships with government regulatory boards, state agencies, health departments, and associations. Align SaaS solutions with public-sector mandates, lead platform training, monitor engagement and compliance outcomes, identify churn risks, resolve complex account issues, and conduct executive business reviews. The role requires deep B2B SaaS customer success or account management experience with government, regulatory, public health, or healthcare compliance customers.

Manage strategic LegalFiles customer accounts, drive adoption and value realization, guide onboarding and workflow optimization, triage escalations, conduct business reviews, and advocate for product improvements. Partner with legal operations users and technical teams to translate pain points into solutions involving matter management, eBilling, integrations, and automation.

Manage post-sale relationships for enterprise customers, driving onboarding, adoption, value realization, retention, renewals, and account expansion. Develop success plans, conduct business reviews, monitor account health, deliver enablement, and advocate for customer needs. Collaborate with Sales, Product, Support, Engineering, and Solutions Architecture. The role focuses on customers in financial services and requires technical familiarity with cloud services, data platforms, SaaS, and enterprise technology.

Leads client-facing implementation, onboarding, workflow optimization, adoption, training, and post-implementation success for eDiscovery Managed Services clients. Builds stakeholder relationships, drives self-sufficiency and value realization, maintains documentation, provides strategic guidance, and partners with project, delivery, sales, and account teams to support retention and growth.

Manage 100–200 mid-market accounts, helping customers adopt Samsara’s IoT platform, achieve measurable operational value, and renew or expand. Build success plans, conduct operational workshops, explain technical integrations, resolve issues with cross-functional teams, and prioritize engagement using AI tooling. The role also contributes to customer success playbooks, workflows, and AI-powered operating motions.

Own a portfolio of banking and credit union clients, driving product adoption, renewals, retention, expansion, and executive engagement. Lead business reviews, success planning, escalations, and onsite client meetings while coordinating with Implementation, Support, Product, Engineering, and Marketing. Identify account risks and growth opportunities, communicate client feedback internally, and ensure customers achieve ongoing value from the digital banking platform.

Manage approximately 35 high-touch enterprise customer accounts, build senior-level relationships, drive product adoption and value, identify upselling and cross-selling opportunities, analyze engagement data and KPIs, solve complex customer problems, improve customer experiences, and mentor team members. The role requires strong account or project management, communication, organization, analytical, and leadership skills, with less than 15% nationwide travel.

Own post-sale relationships with large enterprise customers, driving adoption, measurable value, renewals, and expansion of AI workforce solutions. Define success metrics, lead business reviews, monitor account health, identify growth opportunities, and collaborate with engineers, deployment strategists, and sales on new workflows. Translate customer feedback into product improvements and create scalable onboarding playbooks and best practices.

Schedules and reschedules client depositions, coordinates logistical details, communicates client preferences, handles exhibits and pre-deposition needs, and triages Zendesk requests. The Scheduler supports Account Managers, routes issues to operations teams, de-escalates difficult interactions, and collaborates cross-functionally to deliver a reliable client experience.

Build and lead Frame’s post-sale customer success function from the ground up. Define customer journeys, onboarding, playbooks, health scoring, QBRs, and the CS technology stack. Own retention, renewals, expansion, adoption, and customer health metrics while managing executive relationships and escalations. Partner with Product, Sales, and Marketing, recruit and coach the CS team, and establish scalable processes that improve customer outcomes and reduce churn.

Own a B2B SaaS customer portfolio across onboarding, adoption, active usage, renewals, and expansion. Guide customers in CRM data integrity, optimize workflows, review configurations, communicate value, handle objections, and identify new use cases. The role requires technical fluency, CRM and data workflow knowledge, proactive problem-solving, and clear communication through chat, email, video, and customer meetings.

Owns the full post-sale customer success function across Vouched’s IDV and KYA products, with primary accountability for net revenue retention. The VP will build and continuously improve onboarding, adoption, renewal, expansion, health monitoring, forecasting, and risk-management processes; lead and coach CSMs and implementation specialists; partner with Product, Sales, and executive leadership; and ensure CRM data accurately reflects customer health, renewal pipeline, and expansion opportunities.

Leads strategic customer success for enterprise healthcare clients using risk adjustment, quality, and population health solutions. Owns client strategies, executive relationships, governance, adoption, retention, renewals, and expansion opportunities. Translates client needs into product and workflow recommendations, interprets performance data, coordinates cross-functional resolution, and ensures follow-through. Requires deep healthcare domain expertise, SaaS product fluency, strong analytical and communication skills, and 7+ years of relevant experience.

Manages relationships with healthcare clients, supports product adoption and onboarding, reviews account health and performance data, leads client meetings, coordinates issue resolution, communicates feedback to Product, supports education and commercial opportunities, and helps clients use population health, quality, and risk adjustment solutions effectively.