Top Remote Customer Success Jobs in Boston, MA

Owns performance, growth, retention, renewals, and expansions for approximately 40 enterprise B2B SaaS accounts. Develops strategic account plans, builds executive relationships, drives adoption and value realization, identifies upsell opportunities, analyzes customer data, forecasts renewals, manages escalations, and collaborates with Sales, Product, Marketing, and Support. Maintains account records in Salesforce and represents the company at customer meetings and industry events, with up to 10% travel.

Manages contract renewals for assigned B2B customers, including renewal calendar tracking, quote creation, customer communication, negotiation, documentation, and retention efforts. Identifies upsell and cross-sell opportunities and coordinates with Sales and Customer Success teams. Prepares renewal reports, supports strategic renewals, maintains product and contract knowledge, and contributes to process improvements.

Own the post-sale lifecycle for approximately 60 mid-market OnitX customers. Serve as a trusted advisor, monitor account health, conduct business reviews, support renewals, identify expansion opportunities, and collaborate with Implementation, Support, Product, Marketing, and Account Management. The role requires managing complex stakeholder environments, improving customer outcomes, and sharing best practices across the Customer Success organization.

Manage a portfolio of SMB customers by driving adoption, engagement, retention, and growth. Monitor customer health and usage trends, identify risks and opportunities, and provide proactive guidance. Build relationships with Legal Ops, Finance, and IT stakeholders while serving as a trusted advisor. Lead scalable engagement programs, resolve customer challenges, and collaborate with Implementation, Support, Marketing, Product, and Account Management teams.

Manage strategic B2B SaaS customer accounts as a trusted advisor and primary point of contact. Lead onboarding, adoption, enablement, health monitoring, escalations, and cross-functional issue resolution while driving retention, expansion, and measurable customer outcomes. The role requires strong networking and cybersecurity knowledge, familiarity with operational technology environments, executive communication skills, and the ability to use AI platforms to automate customer success workflows and generate insights.

Manages assigned B2B SaaS clients as a trusted advisor, creating Success Plans, conducting Business Reviews, supporting adoption and program growth, identifying expansion opportunities, coordinating with internal teams, and maintaining accurate Salesforce records. The role requires strong communication, organization, adaptability, and the ability to explain software functionality clearly while managing multiple client priorities.

Own post-sale customer engagement across onboarding, adoption, value reviews, and renewals. Serve as a trusted advisor and technical subject matter expert for cloud cost management customers, deliver training and business reviews, gather product feedback, advocate for customer needs internally, and manage relationships with technical stakeholders from startups through enterprises.

Own the post-sale customer lifecycle for Vantage, including onboarding, adoption, value reviews, renewals, training, and ongoing product feedback. Serve as a trusted technical advisor and customer advocate, driving adoption and issue resolution across startup and enterprise accounts. Engage CTOs, engineering leaders, and DevOps professionals while managing a broad portfolio. The role requires customer success or technical account management experience in B2B technology or SaaS, plus FinOps or cloud cost management expertise.

Own a portfolio of SaaS client accounts as a revenue strategist and technical success partner. Lead onboarding, business reviews, retention, escalations, and budget-growth conversations. Analyze attribution, PMS, Meta, and GA4 data to produce ROI recommendations and client reports. Diagnose tracking, ad feed, and integration issues with product and engineering teams. Build demand plans, scalable playbooks, reporting frameworks, and client success stories while supporting expansions, referrals, and case studies.

Own a portfolio of home improvement clients, serving as the primary relationship manager and driving retention, results, referrals, reviews, and timely MRR collection. Manage regular check-ins, identify and escalate issues, handle difficult conversations, and build scalable onboarding, health-tracking, reporting, and churn-prevention processes. The role manages 20–50 accounts in partnership with media buying and creative teams.

Owns a portfolio of midsize and large school district accounts, leading implementation, onboarding, adoption, account health, business reviews, risk recovery, and renewal-focused success strategies. The role builds partner relationships, connects product usage and assessment impact data to customer goals, collaborates cross-functionally, and helps scale Pearson’s customer success processes. Travel of up to 30% is required, with remote-first flexibility.

Owns EULER’s post-sale customer success strategy, retention, expansion, adoption, and churn outcomes. Leads and develops the Customer Success team, builds scalable lifecycle playbooks, defines health scoring and success standards, manages strategic accounts, and partners with Sales, Product, and Engineering. The role also oversees customer reporting, risk identification, hiring, onboarding, and continuous improvement in a high-growth B2B SaaS environment.

Lead customer onboarding, training, technical support, relationship management, success planning, retention, renewals, and expansion for B2B SaaS customers. Monitor customer health, usage, CSAT, NPS, and lifetime value while escalating technical issues and advocating for product improvements. As the first Customer Success Manager, establish customer-facing processes and help shape the future customer success organization.

Leads customer success strategy for complex Defense Industrial Base accounts. Builds executive relationships, develops success plans, orchestrates Microsoft resources, drives Azure and Microsoft solution adoption, accelerates consumption, manages escalations, mitigates delivery risks, and improves customer health and retention. Partners with sales, engineering, support, and delivery teams while influencing stakeholders without direct authority.

Own a high-volume mid-market portfolio of 50–60 B2B client and broker accounts. Drive engagement, satisfaction, retention, and measurable ROI through account health monitoring, KPI analysis, engagement plans, client meetings, reporting, and proactive risk management. Coordinate with Sales, Strategic Account Management, and Member Services to resolve issues and deliver client initiatives. Manage multiple projects, lead stakeholder communications, and represent the company in client sessions with up to 20% travel.

Own strategic customer relationships, adoption, outcomes, renewals, and expansion for enterprise accounts. Lead executive business reviews and escalations while diagnosing technical issues hands-on. Design ServiceTitan configurations, workflows, reporting, data solutions, and integrations; collaborate with Implementation, Support, Product, and Engineering to resolve issues. Use SQL, reporting, and AI tools to identify patterns, create scalable solutions, and develop reusable documentation and enablement assets.

Build and maintain enterprise client relationships as a trusted post-sale advisor. Develop client success plans, support onboarding and training, resolve challenges, monitor satisfaction, coordinate across internal teams, support business reviews, track engagement in CRM platforms, and identify opportunities for expanded services and account growth.

Leads a seven-person Customer Success team across named and pooled engagement models. Responsibilities include coaching, hiring, workload allocation, queue health, adoption, churn and downgrade reduction, escalation management, expansion opportunity identification, reporting, CRM data quality, and continuous improvement of CS plays and workflows. The role partners cross-functionally with Support, Product, Implementation, and Sales and requires up to 25% travel.

Leads Atmosera’s Client Success organization for managed services clients, owning retention, renewals, expansion, executive relationships, client health, value realization, and risk management. Builds and scales the Client Success Framework, improves onboarding and renewal governance, aligns Sales, Operations, Security, Professional Services, Finance, and Microsoft stakeholders, and develops Client Success Managers and Technical Client Success Managers. The role requires strong recurring-revenue, technical, financial, and cross-functional leadership expertise.

Manages academic customer accounts by onboarding users, driving product adoption, resolving issues, identifying expansion opportunities, and maintaining executive relationships. Conducts consultative sales, presentations, needs assessments, and territory development while tracking activity in CRM systems. Monitors usage and customer risks, supports retention and renewals, attends industry events, and uses AI tools to analyze customer, contract, and market data.

Manages client relationships and service delivery for managed security services engagements. Coordinates workstreams, contractual commitments, business reviews, reports, onboarding, remediation plans, and operational outcomes. Acts as the primary customer contact, communicates technical and investigative findings, supports renewals and budgeting, and identifies cyber and operational risks. Requires technical knowledge of cloud, networking, Windows, security operations, vulnerability scanning, and disaster recovery, with domestic travel up to 10%.

Manages client relationships and service delivery for managed security engagements. Coordinates workstreams, operational plans, projects, business reviews, reports, renewals, and remediation activities. Serves as the primary client contact, communicates technical findings, supports onboarding and training, tracks contractual outcomes, and helps identify cyber and operational risks. Requires familiarity with cloud infrastructure, networking, Windows environments, security operations, vulnerability scanning, and disaster recovery.

Own customer relationships from implementation through ongoing operations and expansion. Lead launches, coordinate integrations, manage project plans, monitor service levels, triage issues, deliver reporting and business reviews, analyze outcomes and ROI, identify growth opportunities, and communicate customer feedback to product teams. The role requires customer success or implementation experience, project management, data fluency, LLM familiarity, and HIPAA knowledge.

Manage enterprise and mid-market customer portfolios as a trusted advisor. Develop account strategies, monitor adoption and churn risk, lead business reviews, secure renewals, identify expansion opportunities, negotiate agreements and price increases, and coordinate resolution of complex technical issues. The role requires collaboration with sales, marketing, product, support, and technical teams while maintaining accurate CRM records and meeting retention and growth targets.

Own a portfolio of publisher accounts, driving renewals, upsells, cross-sells, revenue growth, platform adoption, and long-term client value. Serve as a strategic advisor, lead executive and operational client engagements, analyze performance, provide recommendations, manage forecasts and account health, maintain Salesforce records, and deliver onboarding, demos, and training. Collaborate with Sales, Product, Supply Operations, and Support teams on client outcomes, RFPs, and product improvements.