Top Remote Customer Success Jobs in Boston, MA

Lead enterprise customer success strategy and drive renewal outcomes for strategic accounts, building strong relationships and managing a Customer Success team.

As a Customer Success Manager, you will oversee repack business operations, maintain client relationships, forecast orders, and collaborate to enhance processes and client experiences.

As a PSA Verified Customer Success Manager, you will maintain customer acquisition and delivery schedules, improve workflows, monitor client health, and collaborate with various teams to enhance the customer experience in the PSA Verified repack ecosystem.

As a Customer Success Architect, you'll align GitLab's DevSecOps platform with customers' business goals, provide technical enablement, manage customer portfolios, and ensure satisfaction through collaboration with various teams.

Own strategic operator relationships for a healthtech senior-living platform: drive adoption, demonstrate ROI, secure renewals and expansions, lead executive business reviews, mentor CSMs/CSDs, and represent customer needs cross-functionally. Operate at both executive and operational levels with ~30% travel.

The Sr. Director of Global Customer Success will lead customer success initiatives, enhance customer satisfaction, and grow revenue by optimizing customer journeys and managing a high-performance team.

As a Client Success Lead, manage merchant relationships, drive revenue growth, and optimize performance through cross-functional collaboration and contract management.

The Senior Customer Success Manager will oversee strategic e-commerce accounts, manage renewals and expansions, lead commercial negotiations, and build account plans. They will ensure strong customer relationships and drive retention and growth within their portfolio.

Lead and scale an enterprise Customer Success team for high-touch SaaS customers. Build CS processes, drive retention and expansion, manage escalations, collaborate cross-functionally, monitor performance metrics, and use data to improve outcomes for strategic accounts.

The Client Success Director leads client growth strategies, manages high-stakes negotiations, and coaches a team to deliver exceptional ROI through data-driven narratives, fostering C-suite relationships and enhancing client success.

The Enterprise Customer Success Manager will engage with enterprise clients to maximize platform adoption, drive measurable improvements, and ensure satisfaction through onboarding and strategic recommendations.

The Senior Customer Success Manager enhances customer relationships, advises on business goals, ensures product adoption, and drives revenue growth in the healthcare sector.

The Client Success Manager at Varsity Technologies will engage clients, manage relationships, coordinate projects, and drive client satisfaction and retention to enhance technology adoption.

The Junior Customer Success Manager is responsible for developing relationships with customers, addressing concerns, presenting solutions, and coordinating sales efforts to drive product value.

Client Success Managers serve as the main contact for clients, ensuring satisfaction and alignment of needs, operating in a cloud-based environment, and providing analytical support to drive value from MedInsight's products.

Manage a portfolio of small-to-mid SaaS accounts to drive adoption, renewals, expansions, and price increases. Monitor health metrics, execute accurate renewals, forecast retention, develop success plans, coordinate with Product/Support/Sales, and maintain CRM documentation to ensure customer value and revenue retention.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.

As a Customer Success Manager, you will drive customer retention and expansion, educate customers on product use, and contribute to Customer Success strategies.

The Senior Customer Success Manager at xSuite fosters customer relationships, supports product transition, presents solutions, and coordinates sales efforts.

Manage Radiation Oncology customer accounts to drive product adoption, provide training and basic technical support, and capture feedback in CRM. Build clinical and product expertise, engage stakeholders to identify cross-sell opportunities, coordinate cross-functionally, and manage renewals. Role requires travel up to 30% and occasional work outside standard U.S. business hours to align with global customers.

The Client Success Manager will manage sponsor relationships, ensuring clients achieve their goals and have a positive experience through effective communication and support.

Manage end-to-end retail media search advertising campaigns (Amazon, Walmart, etc.) for enterprise clients, optimize budgets and bids, analyze performance, drive KPIs, and collaborate with Product and Engineering to surface platform improvements.

Manage strategic enterprise hospitality accounts as primary contact to drive retention, upsell, adoption, and NDR. Develop success plans, conduct executive business reviews, mitigate risk, advocate customer needs internally, and collaborate cross-functionally to grow account value.

Own and grow strategic national self-funded employer relationships post-implementation; serve as executive-level trusted advisor; lead renewals, performance reviews, and expansion opportunities; coordinate cross-functional teams to ensure high-touch service delivery; produce data-driven insights and customized reporting; mitigate retention risks and resolve high-stakes issues; represent Centivo in sales pursuits and contribute client-informed product strategy.

Manage a portfolio of strategic B2B SaaS accounts to drive retention and expansion. Build account strategies, lead executive conversations, connect product usage to business outcomes, use AI signals to prioritize work, and travel for customer meetings and company events.