Top Remote Customer Success Jobs in Boston, MA

The Client Success Director manages top global client relationships, aligns strategy with client goals, and leads multi-million dollar accounts, ensuring revenue retention and effective marketing outcomes.

The Customer Success Manager will oversee the post-sale experience for clients, ensuring value from the platform and strengthening customer relationships.

As a Customer Success Manager at Eve, you'll drive client success and growth, maximize product utilization, manage onboarding, and enhance client relationships while providing feedback for product evolution and implementing strategies for client retention and satisfaction.

Assist the Renewals team with customer renewal tracking, support communications, analyze data for trends, and provide project support.

As a Customer Success Engineer, you will develop custom extensions and workflows using AtomEngine, ensuring customer success with hands-on coding and integration efforts, while providing technical insights and support.

As a Strategic Accounts Customer Success Manager, you will drive customer satisfaction for major clients, manage renewals and upsells, and collaborate internally to enhance product usage and improve customer experience.

The Senior Manager, Customer Success will enhance B2B partner engagement and growth, driving product adoption and ensuring high satisfaction across EarnIn's portfolio.

The Customer Success Manager drives customer satisfaction and engagement by enhancing relationships, advocating for clients, and identifying growth opportunities. They also provide feedback for product enhancement and engage stakeholders regularly.

Lead Client Success Operations, designing processes and tools for onboarding and client support, optimize workflows, and develop training programs. Drive data insights and build operational reports for performance tracking.

The Customer Success Engineer will support clients with implementation, onboarding, and growth, crafting solutions to meet their needs and ensuring success.

Lead post-sales for enterprise healthcare clients, build client success infrastructure (dashboards, SOPs, reporting), drive renewals and expansions, partner with Product/Sales/Clinical, and establish a Client Advisory Board to scale operations and commercial footprint.

Customer Success Managers at PagerDuty guide clients through digital transformations, build strategic plans, and ensure alignment with customer goals while fostering collaboration across teams.

Own and grow strategic partner relationships, align cross-functional teams for deployments, lead executive engagement and QBRs, define KPIs, support market rollouts, and translate partner feedback into product and operational improvements to drive retention and revenue.

The Customer Success Manager will lead initiatives with federal agency customers, ensuring project success, client satisfaction, and alignment between teams. This role requires collaboration with internal leadership and managing contract administration.

The Customer Success Manager role at Proofpoint focuses on customer engagement, ensuring value realization from products, and managing post-sale interactions to enhance customer experience.

Lead design and execution of scalable enablement programs for Customer Success Managers, build learning paths, playbooks, and quality frameworks, drive data-informed improvements, partner cross-functionally to align processes, coach leaders on performance measurement, and ensure CSMs deliver customer outcomes, renewals, and long-term value.

Manage day-to-day client relationships, coordinate deliverables and meetings, track member escalations to resolution within SLAs, support vendor integrations, co-manage client activities with the Strategic Account Executive, and build external-facing presentations and yearly reports to ensure client retention and satisfaction.

Manage customer journeys across key touchpoints, enhancing engagement, retention, and value realization from data-driven solutions and training.

As a Customer Success Manager, you'll ensure customer satisfaction and retention, manage onboarding, build relationships, and drive value realization for Bitsight products.

Manage high-value customer accounts, ensuring satisfaction, product adoption, and retention while collaborating with cross-functional teams for customer success.

Support talent onboarding, documentation, engagement monitoring, and scheduling; assist Customer Success Managers with client onboarding, documentation, issue resolution, and satisfaction tracking; maintain CRM/ATS and dashboards; support cross-functional communication and process improvements.

Partner with the Chief Customer Officer and CS teams to analyze post-sale data, improve renewals and retention, build scalable reporting and playbooks, automate workflows, and recommend technology and process improvements to reduce churn and increase forecast accuracy.

Lead Customer Success for Tier 1 and national accounts, driving adoption of Calix One, customer retention, expansion revenue, executive relationships, measurable business outcomes, and a high-performing global team while influencing cross-functional strategy.

Lead a cross-functional Client Success team to drive adoption, renewals, upsell/cross-sell, revenue and gross profit targets; develop client strategies, mentor staff, manage P&L, and maintain strategic client and stakeholder relationships.

The Customer Success Manager drives customer growth by enhancing solution adoption and value realization through strong account management and collaboration with clients.