Top Remote Customer Success Jobs in Boston, MA

The Customer Success Operations Manager will build and scale processes for the global Customer Success team, improve efficiency, track metrics, and drive strategic initiatives to enhance client experience.

As a Client Success Lead, you'll manage client relationships, ensure satisfaction, identify upsell opportunities, collaborate with teams, and navigate changing environments.

Manage relationships with enterprise customers, ensuring their success and satisfaction post-sale, while aligning their objectives with ReversingLabs solutions. Drive retention, expansion, and create Customer Success Plans based on measurable outcomes.

Manage customer accounts to drive renewals and expansions, ensuring satisfaction and measurable revenue growth through strategic account management and relationship building.

As a Client Success Intern, you will support onboarding sessions, assist with educational guide development, and engage with cybersecurity teams for client protection.

The Customer Success Director will lead a team to enhance customer experiences and outcomes, drive customer retention and growth, and manage key projects within the Group service tier.

As a Customer Success Manager, you will ensure customer satisfaction and retention by building relationships, delivering support, and advocating for customer needs. Duties include coaching customers, coordinating internal teams, and driving performance improvements.

Lead and strategize customer success, managing a team and optimizing client engagement, satisfaction, and retention while leveraging AI and improving processes.

As a Customer Success Manager, you will manage the customer journey for enterprise clients, ensuring high satisfaction, engagement, and retention through strategic partnerships and collaboration with internal teams.

The Senior Manager of GTM Engineering leads a team of GTM Engineers, focusing on forecasting, coaching, performance inspection, and scaling client interventions. They drive discipline and accountability while collaborating with various departments to ensure successful client outcomes.

The Customer Success Manager will lead initiatives with federal agency customers, ensuring project success, client satisfaction, and alignment between teams. This role requires collaboration with internal leadership and managing contract administration.

The Customer Success Manager will build relationships with customers, ensure solution adoption, drive retention, and collaborate with teams to address needs.

Lead and manage a Customer Success team, coach CSMs, oversee renewals and expansions, manage escalations, and ensure process adoption.

The Customer Success Manager will oversee customer onboarding, engagement, and retention for EasyLlama's Mid Market clients, leveraging data insights and collaboration with cross-functional teams to enhance customer satisfaction.

As a Customer Success Engineer, you'll provide expert support to customers, assist with product implementation, and optimize customer experience.

The Client Success Manager engages clients, fostering relationships, ensuring product adoption, satisfaction, and retention, while driving revenue growth and collaborating internally for client success.

The Customer Success Director manages customer relationships, drives adoption of Fairmarkit solutions, and achieves renewal and growth targets for their accounts, requiring strong customer management and business skills.

Lead and grow the Customer Success team for mid-market clients, ensuring outstanding experiences and outcomes. Develop strategies, manage relationships, and oversee operations to support client engagement and retention.

As an Enterprise Customer Success Manager, you'll partner with major clients to drive retention, monitor customer health, and identify growth opportunities. You'll manage strategic relationships, conduct business reviews, and enable value realization using data insights.

Lead and manage the Customer Success team, ensuring high customer retention and satisfaction while driving team performance and collaboration across departments.

Manage key client accounts and nurture leads while selling and renewing high-ticket service packages. Ensure client satisfaction through clear communication and trust-based relationships.

As Director of Customer Success, you'll lead a team to ensure customer health, growth, and retention, focusing on API strategy and platform adoption.

As a Customer Success Manager, you will liaise with partners and the engineering team, overseeing integrations, ensuring value from the protocol, and improving the developer experience through feedback and documentation.

Lead global customer support and success initiatives, executing strategies for retention and loyalty while managing over 100 team members and optimizing customer experience across products.

As a Customer Success Manager, you'll oversee enterprise client portfolios, foster relationships, drive renewals, optimize customer journeys, and collaborate with various teams to enhance customer experiences.