Top Remote Customer Success Jobs in Boston, MA

Serve as a post-sale partner to customer legal departments by leading onboarding, enablement, implementation, adoption, and ongoing value realization for a software product. Identify operational challenges, design tailored workflows, expand accounts, teach courses, present at conferences, and share customer insights with sales and product teams. The role requires legal operations knowledge, consulting experience, strong communication skills, and approximately 25% travel.

Lead and scale Liquibase’s Customer Success organization, overseeing account executives responsible for renewals and expansion. Own retention, net revenue retention, customer health, adoption, and post-sale experience. Build repeatable processes, playbooks, dashboards, and forecasting models; manage account risk; develop customer relationships with technical executives; accelerate implementation and adoption; and provide customer insights to Sales, Product, Engineering, and Support.

Manage a portfolio of WellHive customer accounts, driving platform adoption, customer health, and measurable outcomes. Build relationships with site leadership, program leads, and end users; identify risks; lead interventions; coordinate internal support; report account progress; and serve as a platform expert. The role requires 3–5 years of customer success, account management, or comparable software-company experience.

Manage long-term relationships and success for strategic enterprise and franchise accounts. Build executive partnerships, drive product adoption, coach users, oversee onboarding, analyze engagement data, deliver business reviews, manage enhancement requests, resolve escalations, and identify customer experience improvements. Collaborate cross-functionally with product teams while serving as a subject matter expert and proactive advisor to customers.

Manage enterprise customer adoption, onboarding, training, retention, renewals, and expansion for regulatory compliance software used by utilities and pipelines. Build executive and user relationships, lead QBRs and success planning, monitor customer health, advocate for customer needs internally, and provide guidance on energy-sector regulatory challenges. The role is hybrid in Tempe, Arizona, with approximately 10% travel.

Owns strategic customer success for complex financial services accounts, building executive partnerships and long-term success plans. Leads cloud, data, security, digital workplace, and AI transformation initiatives across global teams and workstreams. Coordinates Microsoft, partner, and customer stakeholders, drives adoption and measurable business outcomes, manages risks and escalations, and coaches others. The role requires substantial customer-facing consulting or portfolio management experience, executive presence, and experience with enterprise transformation in regulated industries.

Leads Instructure’s NORAM K12 Customer Success organization, including managers, Customer Success Managers, and associates. Owns team development, organizational design, customer success strategy, adoption, expansion, renewals, forecasting, business reviews, executive relationships, escalations, and customer advocacy. Partners with Sales, Product, Marketing, Support, Services, and global Customer Success leaders to shape strategy, implement initiatives, and deliver measurable value to schools, districts, and state agencies.

Manage customer relationships, onboarding, follow-ups, issue resolution, and account activity. Help e-commerce customers understand products, achieve goals, and improve satisfaction, engagement, retention, and growth. Coordinate with internal teams, track customer interactions in CRM tools, identify improvement opportunities, and develop toward greater independence in customer success management.

Leads a team of 8–10 strategic Customer Success Managers, driving retention, expansion, customer satisfaction, product adoption, and measurable ROI. Coaches and develops talent, manages risks, oversees forecasting and KPIs, strengthens executive customer relationships, and collaborates cross-functionally with Product, Sales, Onboarding, and Support. The role also hires and mentors team members, advocates for customer feedback, and executes strategic priorities in a dynamic environment.

Manages post-go-live customer relationships, success plans, account health, business reviews, and executive communications. Translates product usage and operational data into ROI recommendations, coordinates with Support, Product, Sales, Implementation, and Training teams, and identifies renewal and expansion opportunities. The role also improves customer advocacy, guides change across stakeholders, and develops operational efficiencies across a portfolio of accounts.

Manage strategic customer relationships, major incidents, adoption trends, technical risks, and feature guidance. Serve as the customer advocate internally while analyzing support, survey, and renewal data. Provide proactive recommendations aligned with customer objectives and act as a technical resource for cloud and identity solutions. The role requires occasional customer-site travel and some after-hours coverage.

Own the post-sale experience for strategic enterprise customers, driving adoption, retention, expansion, and customer health. Build and lead the Customer Success function by hiring Customer Success Managers, developing playbooks, establishing operating models, forecasting renewals, and implementing tooling. Serve as an executive sponsor for key accounts, partner with Sales, Product, Engineering, and Deployment, translate customer feedback into product input, and report performance and strategy to executives and the board.

Vice President of Client Success will lead employer and health plan customer segments, including implementation, renewals, expansions, and revenue growth. The role manages executive client relationships, develops scalable client success systems and teams, communicates program ROI, identifies retention risks, and improves customer and patient experiences. This leader will mentor managers, partner cross-functionally with Commercial, Product, Operations, Marketing, and Clinical teams, and develop strategies for organizational scale.

Supports Customer Success operations by improving processes, maintaining documentation, analyzing renewal and churn data, developing reporting, evaluating tools, and tracking operational initiatives. The role partners with CS leadership, Business Systems, Product, Sales, and other teams to enhance Salesforce and related systems, identify process gaps, monitor KPIs, and improve customer outcomes.

Owns performance, growth, retention, renewals, and expansions for approximately 40 enterprise B2B SaaS accounts. Develops strategic account plans, builds executive relationships, drives adoption and value realization, identifies upsell opportunities, analyzes customer data, forecasts renewals, manages escalations, and collaborates with Sales, Product, Marketing, and Support. Maintains account records in Salesforce and represents the company at customer meetings and industry events, with up to 10% travel.

Manages contract renewals for assigned B2B customers, including renewal calendar tracking, quote creation, customer communication, negotiation, documentation, and retention efforts. Identifies upsell and cross-sell opportunities and coordinates with Sales and Customer Success teams. Prepares renewal reports, supports strategic renewals, maintains product and contract knowledge, and contributes to process improvements.

Own the post-sale lifecycle for approximately 60 mid-market OnitX customers. Serve as a trusted advisor, monitor account health, conduct business reviews, support renewals, identify expansion opportunities, and collaborate with Implementation, Support, Product, Marketing, and Account Management. The role requires managing complex stakeholder environments, improving customer outcomes, and sharing best practices across the Customer Success organization.

Manage a portfolio of SMB customers by driving adoption, engagement, retention, and growth. Monitor customer health and usage trends, identify risks and opportunities, and provide proactive guidance. Build relationships with Legal Ops, Finance, and IT stakeholders while serving as a trusted advisor. Lead scalable engagement programs, resolve customer challenges, and collaborate with Implementation, Support, Marketing, Product, and Account Management teams.

Manage strategic B2B SaaS customer accounts as a trusted advisor and primary point of contact. Lead onboarding, adoption, enablement, health monitoring, escalations, and cross-functional issue resolution while driving retention, expansion, and measurable customer outcomes. The role requires strong networking and cybersecurity knowledge, familiarity with operational technology environments, executive communication skills, and the ability to use AI platforms to automate customer success workflows and generate insights.

Manages assigned B2B SaaS clients as a trusted advisor, creating Success Plans, conducting Business Reviews, supporting adoption and program growth, identifying expansion opportunities, coordinating with internal teams, and maintaining accurate Salesforce records. The role requires strong communication, organization, adaptability, and the ability to explain software functionality clearly while managing multiple client priorities.

Own post-sale customer engagement across onboarding, adoption, value reviews, and renewals. Serve as a trusted advisor and technical subject matter expert for cloud cost management customers, deliver training and business reviews, gather product feedback, advocate for customer needs internally, and manage relationships with technical stakeholders from startups through enterprises.

Own the post-sale customer lifecycle for Vantage, including onboarding, adoption, value reviews, renewals, training, and ongoing product feedback. Serve as a trusted technical advisor and customer advocate, driving adoption and issue resolution across startup and enterprise accounts. Engage CTOs, engineering leaders, and DevOps professionals while managing a broad portfolio. The role requires customer success or technical account management experience in B2B technology or SaaS, plus FinOps or cloud cost management expertise.

Own a portfolio of SaaS client accounts as a revenue strategist and technical success partner. Lead onboarding, business reviews, retention, escalations, and budget-growth conversations. Analyze attribution, PMS, Meta, and GA4 data to produce ROI recommendations and client reports. Diagnose tracking, ad feed, and integration issues with product and engineering teams. Build demand plans, scalable playbooks, reporting frameworks, and client success stories while supporting expansions, referrals, and case studies.

Own a portfolio of home improvement clients, serving as the primary relationship manager and driving retention, results, referrals, reviews, and timely MRR collection. Manage regular check-ins, identify and escalate issues, handle difficult conversations, and build scalable onboarding, health-tracking, reporting, and churn-prevention processes. The role manages 20–50 accounts in partnership with media buying and creative teams.

Owns a portfolio of midsize and large school district accounts, leading implementation, onboarding, adoption, account health, business reviews, risk recovery, and renewal-focused success strategies. The role builds partner relationships, connects product usage and assessment impact data to customer goals, collaborates cross-functionally, and helps scale Pearson’s customer success processes. Travel of up to 30% is required, with remote-first flexibility.