Top Remote Customer Success Jobs in Boston, MA

Manage a customer book of business across onboarding, adoption, expansion, retention, and renewals. Build success plans, lead executive business reviews, provide data-driven e-commerce insights, and collaborate with sales and internal teams. The role focuses on customer satisfaction, revenue growth, lifecycle management, and trusted-advisor relationships with users and executives.

Manage enterprise client portfolios with a focus on retention, churn reduction, value realization, and revenue growth. Build executive relationships, guide clients on marketing best practices and consumer-generated content optimization, coordinate cross-functional teams, mitigate risks, identify upsell opportunities, and advocate for customer success. The role requires managing complex workstreams and demonstrating measurable business outcomes for SaaS or e-commerce clients.

Manage strategic enterprise customer relationships for Checkmarx application security solutions. Guide deployment, onboarding, adoption, training, and value realization while monitoring usage data and product telemetry. Serve as the primary technical liaison, coordinate with Support, Product, and Sales, manage customer success plans and escalations, communicate value metrics, and identify expansion opportunities. The role requires strong knowledge of cloud security, DevSecOps, application security tools, integrations, and enterprise technical stakeholder engagement.

Manage post-sale relationships for SMB and VIP customers, drive adoption and retention, conduct QBRs, monitor health scores and usage, coordinate escalations with Support/Product, and maintain CRM records while identifying upsell opportunities.

The Customer Success Manager will drive customer relationships, oversee the post-sale journey, and ensure value realization across Upwind's cloud security platform, while identifying growth opportunities and managing renewals.

Supports established customers in adopting Azure and AI technologies, improving solution health, and achieving measurable business outcomes. Builds stakeholder relationships, assists with customer success planning and reviews, coordinates delivery resources, tracks risks and dependencies, escalates issues, and connects customer priorities with Microsoft solutions. The role includes structured onboarding, mentorship, and development of technical, communication, and customer success skills.

Leads and scales an enterprise Customer Success team serving high-value retail and cannabis commerce partners. Designs scalable customer journeys, QBR processes, health scoring, account mapping, and churn-risk playbooks. Coaches CSMs in executive communication, strategic selling, and enterprise relationship management. Partners with Sales on renewals, expansion, cross-selling, and account growth, while synthesizing customer feedback for Product and UX teams.

Own post-sale relationships for a portfolio of commercial clients, developing success plans, coordinating cross-functional delivery, demonstrating platform capabilities, solving strategic and technical challenges, and managing renewals, negotiations, expansions, and advocacy. Participate in pre-sales discovery, executive engagement, business development, partner coordination, and client meetings. Travel may be required up to approximately 10% annually.

Lead client-facing implementation, onboarding, workflow optimization, adoption, training, and post-implementation success for managed eDiscovery services. Build stakeholder relationships, guide change management, promote client self-sufficiency, maintain documentation, analyze adoption and account health, and support retention and service expansion. Collaborate cross-functionally with project management, delivery, analytics, solutions, sales, and account teams while influencing outcomes without direct authority.

The Customer Success Manager will manage client relationships from onboarding to ongoing support, ensuring satisfaction and timely delivery of projects.

Manages enterprise customer relationships for a SaaS email security platform, leading onboarding, adoption, success planning, QBRs, escalations, retention, and expansion. The role communicates ROI, monitors customer health, delivers education, coordinates cross-functional issue resolution, shares product feedback, and aligns stakeholders on measurable business outcomes.

Customer Success Manager role supporting CommerceIQ’s enterprise customers using an AI-powered commerce platform for content, media, and sales workflows, with a focus on display advertising. The posting does not provide specific responsibilities or qualification details.

Manage a high-volume portfolio of school districts through digital, one-to-many customer success programs. Execute onboarding, adoption, renewal, and lifecycle playbooks; monitor telemetry, engagement signals, and health scores; identify risks and expansion opportunities; triage customer needs; and maintain accurate Salesforce and Vitally data. Collaborate with Customer Success Operations, Product, Support, Implementation, and GTM teams to improve automated journeys, segmentation, playbooks, and customer outcomes at scale.

Leads strategic customer success for complex, high-value accounts while coaching the broader CSM team. Owns customer health, renewals, ROI reporting, executive business reviews, AI adoption, change management, and legal workflow transformation. Builds playbooks, trains peers, influences product and sales decisions, and develops expansion opportunities. The role requires deep legal technology, eDiscovery, litigation operations, or compliance-regulated environment expertise, along with executive credibility and commercial awareness.

Leads a multi-manager federal customer success organization, developing leaders and overseeing executive relationships, strategic roadmaps, delivery risk, cloud and AI adoption, consumption growth, retention, and mission outcomes. Advises federal customers on Azure, Copilot, data, AI, security, and digital transformation while ensuring predictable execution and value realization. Requires active Top Secret clearance, U.S. citizenship verification, and extensive technology, customer success, people management, and federal government experience.

Manage a portfolio of enterprise customers, lead technical onboarding and integrations, drive product adoption and expansion, surface customer feedback to Product/Engineering, create technical documentation, and run cross-functional initiatives to scale success.

Leads SS&C Health’s Client Success organization, setting strategy for client satisfaction, retention, growth, renewals, and advocacy. Builds executive relationships, oversees strategic accounts, establishes client health metrics, identifies expansion opportunities, manages recovery plans, and leads complex negotiations. Develops a high-performing team and partners cross-functionally with Product, Operations, Professional Services, Sales, and Support to improve client outcomes and operational efficiency across healthcare technology customers.

Supports enterprise customers at provider and site levels by managing implementations, configuring the platform, coordinating QA and go-lives, delivering training, troubleshooting software and hardware issues, and driving adoption, satisfaction, health scores, and ROI. Builds stakeholder relationships, gathers product feedback, supports QBRs, and collaborates with Enterprise CSMs, Product, and Tech Support. Requires travel throughout Missouri, up to 50% of the time.

Manage a 500–600 customer portfolio through scalable digital customer success programs. Drive adoption, retention, and growth using lifecycle campaigns, automation, health monitoring, webinars, and digital QBRs. Partner with Renewal Managers and internal teams to address account risks, share customer insights, and improve products, content, and playbooks. Analyze customer usage data, communicate SaaS value, and execute proactive engagement strategies across the customer lifecycle.

Manage enterprise customers through onboarding to renewal, drive adoption of Claravine's Data Standards Cloud, identify expansion opportunities, monitor health/risk using data, lead strategic reviews, and collaborate cross-functionally to align product and growth to customer goals.

Manage a portfolio of mid-market SaaS client accounts, driving retention, renewals, expansion, satisfaction, and advocacy. Develop account growth and retention plans, assess client health, provide consultative guidance, conduct business reviews, configure and demonstrate platform functionality, train users, and support solution adoption. Maintain CRM data, collaborate cross-functionally, identify upsell opportunities, and serve as the client voice internally.

Own the post-sale experience for enterprise customers by driving retention, expansion, adoption, and value realization. Manage customer health, satisfaction, renewals, and churn mitigation using usage data, health scores, and predictive insights. Build executive relationships, lead strategic reviews, coordinate cross-functional action plans, support product rollouts, escalate issues, and maintain customer records and success plans. Improve customer success processes through automation and AI-enabled workflows.

Leads, coaches, and develops a team of Customer Success Managers responsible for retention, renewals, customer health, and revenue growth. Oversees performance management, success playbook adherence, risk mitigation, escalations, forecasting, CRM data integrity, and operational improvements. Partners with leadership and product teams to synthesize customer feedback, improve the customer journey, support complex renewals, and achieve GRR and NRR targets.

Manage strategic enterprise customer relationships for Segment, driving platform adoption, value realization, retention, and account growth. Develop customer roadmaps, advise executive stakeholders, identify risks and expansion opportunities, and coordinate with sales, engineering, product, marketing, support, and professional services. Analyze account portfolios, resolve complex technical challenges, and create tailored strategies that improve customer outcomes and revenue.

Own relationships with mid-market ecommerce clients, develop tailored success plans, advise on marketing strategy and product usage, forecast renewals, identify expansion opportunities, manage account risks, lead client meetings, and translate customer feedback into product requirements. The role partners with Sales, Solutions Architects, and Support to drive adoption, retention, revenue growth, and overall customer success.