Top Remote Customer Success Manager Jobs in Boston, MA

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Manage a portfolio of mid-market SaaS accounts focused on product adoption, usage, retention, and customer satisfaction. Build account relationship frameworks, conduct status calls and business reviews, maintain account plans, assess customer health, mitigate churn, and identify growth opportunities. Act as a trusted advisor and customer advocate while collaborating with Product, Development, Marketing, and Sales. Meet net retention and CSAT/NPS goals through data-driven planning and execution.

Leads a North America-based team of Customer Success Managers focused on customer adoption, account health, satisfaction, advocacy, onboarding, renewals, and executive relationships. Coaches and develops team members, manages staffing and hiring, supports escalations, and partners with Sales, Product, Engineering, and Professional Services. Improves customer success processes, tools, and initiatives while coordinating distributed teams and senior stakeholders.

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.

Manage a regional portfolio of mid-market and enterprise customers from onboarding through renewal. Drive product adoption, customer value, retention, and expansion by developing success plans, monitoring customer health, conducting reviews, supporting renewals, identifying expansion opportunities, resolving escalations, and sharing feedback with Product. Collaborate cross-functionally with Sales, Support, Engineering, Renewals, and Onboarding while maintaining accurate customer records and improving customer success playbooks.

Own client onboarding, engagement, retention, renewals, and value realization for advisory clients. Manage a defined book of business, identify expansion opportunities, close add-on engagements, collaborate on account strategy, and represent customer feedback internally. Build C-level relationships, secure testimonials and case studies, recruit event speakers, and drive customer attendance at flagship events. The role is fully remote, USA-based, with minimal business travel.

Manage strategic customer accounts through onboarding, implementation, data feed configuration, stakeholder engagement, reporting, and ongoing success initiatives. Serve as a strategic advisor and escalation point, analyze performance data, advocate for customer needs, improve processes, and coordinate with Sales, Product, Engineering, and Support to drive measurable outcomes.

Drive adoption, retention, and expansion for Eve’s legal technology platform across enterprise law firm accounts. Lead onboarding, maximize product utilization, demonstrate client ROI, develop case studies and use cases, gather feedback for product improvements, and maintain strong client relationships. Manage a smaller book of business with $10M–$20M in ARR ownership while delivering strategic upsells, cross-sells, and high customer satisfaction. The role requires legal industry expertise, analytical ability, project management, communication skills, and willingness to travel for client visits and industry events.

Manage a portfolio of clients as a strategic advisor, driving retention, renewals, expansion, platform adoption, and revenue growth. Develop data-driven email, SMS, lifecycle, and omnichannel marketing strategies; lead QBRs; coordinate cross-functional delivery; educate clients on platform capabilities; and oversee billing, budgeting, forecasting, and issue resolution.

Manages a high-volume portfolio of mid-market merchants, driving onboarding, retention, product adoption, upsells, and customer health. The role analyzes customer data, identifies risks and optimization opportunities, delivers training and business reviews, and partners cross-functionally with Sales, Implementation, Risk, Support, and Data Science teams. Regular communication occurs through phone, Zoom, and email, with occasional after-hours support required.

Manages executive-level relationships with existing customers, ensuring successful onboarding, implementation, service delivery, and ongoing satisfaction. Coordinates internal teams, resolves issues, conducts performance reviews, tracks customer interactions in CRM, and identifies expansion and upsell opportunities. The role also supports sustainability goals, monitors program performance, handles customer inquiries, and travels as needed to meet clients.

Own a portfolio of strategic client relationships, driving outcomes, adoption, retention, renewals, and expansion. Develop account and joint success plans, lead business reviews, manage client risk, maintain CRM accuracy, and coordinate cross-functional Penn Foster teams. Build multi-threaded stakeholder relationships, translate client needs into internal actions, and support revenue growth through consultative partnership. The role is remote within the United States with occasional travel.

Owns strategic client relationships in the veterinary vertical, driving outcomes, adoption, retention, renewals, and expansion. Develops account and joint success plans, leads business reviews, manages client risk, maintains CRM accuracy, and coordinates cross-functional teams. Builds executive and multi-threaded relationships while translating client needs into measurable outcomes and internal recommendations. This remote U.S.-based role requires occasional travel and strong commercial, organizational, communication, forecasting, and facilitation skills.

Serve as strategic partner and trusted advisor to a portfolio of K-12 district customers. Drive adoption, retention, renewals, and expansion; lead executive engagements and business reviews; surface customer feedback cross-functionally; and build customer advocacy to protect and grow recurring revenue.

Manages utility and energy service company accounts, building long-term client relationships, meeting program and financial goals, forecasting resources, leading business reviews, resolving issues, and identifying growth opportunities. Coordinates cross-functional teams, supports proposals and RFPs, ensures successful solution delivery, and mentors less experienced client success managers. The role requires client-facing account management, sales and closing experience, CRM familiarity, strong communication, and up to 25% travel.

Manage corporate client domain portfolios, including registrations, transfers, updates, DNS and SSL-related issues, and third-party partner coordination. Support client success managers, communicate with clients and internal teams, create operational reports, and help resolve technical issues. The role requires domain industry experience, client success or account management experience, strong communication, organization, accuracy, and intermediate Excel skills.

Build and manage client relationships for pre-employment screening services. The Client Success Manager monitors client health, resolves at-risk accounts, aligns products with hiring needs, conducts business reviews, and partners with internal stakeholders to deliver strong client experiences and retention. The role requires effective communication, problem-solving, adaptability, and experience with customer success or account management.

Own post-sales relationships for enterprise customers from onboarding through renewal. Drive Airtable and AI adoption, workflow launches, governance, success planning, executive business reviews, ROI measurement, enablement, account health monitoring, risk identification, and expansion qualification. Partner with Sales, Renewals, Product, Marketing, Support, and Services while translating customer feedback into product insights and developing scalable success frameworks.

Build and manage strategic client relationships, driving retention, digital payment adoption, customer satisfaction, and expansion opportunities. Serve as the primary client advocate, develop action plans, analyze performance trends using Salesforce and reporting tools, resolve issues cross-functionally, and provide tailored guidance on billing, payments, integrations, and workflows. Manage multiple client initiatives independently while improving engagement processes and identifying opportunities for upsell, cross-sell, and operational efficiency.

Manage a high-value enterprise account while driving adoption, retention, renewals, satisfaction, and expansion. Build strategic relationships across business units, agencies, and departments; design scalable onboarding and training programs; use data-driven insights to improve customer outcomes; and collaborate with Product, Engineering, Creative, and Account Management teams. Contribute to customer success playbooks, enablement initiatives, and the Pencil customer community.

Manage strategic enterprise accounts across K-12 districts, driving platform adoption, gross and net dollar retention, expansion, and customer outcomes. Build trusted relationships with district leaders and educators, analyze usage and outcomes, develop joint success plans, lead training, identify upsell opportunities, mitigate churn, and advocate for customer needs with product and engineering teams. The role requires deep understanding of AI in education, consultative account management, data-informed decision-making, and executive stakeholder engagement.

Owns customer success, retention, and expansion for strategic channel partner portfolios and end customers. Leads governance, executive business reviews, escalations, account planning, and cross-functional service delivery across cloud, security, digital, and managed services. Interprets FinOps and CSP insights for stakeholders, identifies growth opportunities, and influences services pipeline. Requires strong customer leadership, business judgment, cloud financial management knowledge, and experience in managed services and partner models.

Manage customer relationships as a trusted technical partner, oversee major incident communications, analyze customer data and renewal risks, advocate internally for customer needs, monitor product adoption, and recommend solutions aligned with business objectives. The role requires hands-on customer success work, occasional travel to customer sites, and limited after-hours or weekend coverage.

Manage post-sale relationships for EverHealth SaaS customers, driving product adoption, retention, satisfaction, expansion, and revenue growth. Develop customer success plans, monitor usage, identify upsell and cross-sell opportunities, facilitate internal and external collaboration, solve customer problems, recommend effective product workflows, and maintain expertise across EverHealth platforms. The role requires service delivery and relationship management experience, preferably in SaaS and healthcare, and may involve travel to company offices.