Top Remote Customer Success Manager Jobs in Boston, MA

Owns customer success, adoption, consumption, renewal strategy, and expansion for large enterprise accounts. Builds executive relationships, develops success plans, documents business value, identifies growth opportunities, and advocates for customers internally. Partners with sales, marketing, product, and post-sales teams to drive business outcomes, resolve issues, create reference accounts, and support digital transformation. Requires strong commercial, technical, communication, and executive engagement skills, plus expertise in observability, cloud platforms, and application performance monitoring.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Manage a portfolio of mid-market SaaS accounts focused on product adoption, usage, retention, and customer satisfaction. Build account relationship frameworks, conduct status calls and business reviews, maintain account plans, assess customer health, mitigate churn, and identify growth opportunities. Act as a trusted advisor and customer advocate while collaborating with Product, Development, Marketing, and Sales. Meet net retention and CSAT/NPS goals through data-driven planning and execution.

Leads a North America-based team of Customer Success Managers focused on customer adoption, account health, satisfaction, advocacy, onboarding, renewals, and executive relationships. Coaches and develops team members, manages staffing and hiring, supports escalations, and partners with Sales, Product, Engineering, and Professional Services. Improves customer success processes, tools, and initiatives while coordinating distributed teams and senior stakeholders.

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.

Manage enterprise customers after implementation by developing joint success plans, conducting executive business reviews, leading operational workshops, recommending workflow improvements, and driving value from Samsara’s IoT platform. Partner cross-functionally with Sales, Support, Sales Engineering, and Product, while mentoring Customer Success and Support teams. The role requires strong stakeholder communication, technical product knowledge, problem-solving, and up to 25% travel.

Manage a regional portfolio of mid-market and enterprise customers from onboarding through renewal. Drive product adoption, customer value, retention, and expansion by developing success plans, monitoring customer health, conducting reviews, supporting renewals, identifying expansion opportunities, resolving escalations, and sharing feedback with Product. Collaborate cross-functionally with Sales, Support, Engineering, Renewals, and Onboarding while maintaining accurate customer records and improving customer success playbooks.

Manage strategic customer accounts through onboarding, implementation, data feed configuration, stakeholder engagement, reporting, and ongoing success initiatives. Serve as a strategic advisor and escalation point, analyze performance data, advocate for customer needs, improve processes, and coordinate with Sales, Product, Engineering, and Support to drive measurable outcomes.

Drive adoption, retention, and expansion for Eve’s legal technology platform across enterprise law firm accounts. Lead onboarding, maximize product utilization, demonstrate client ROI, develop case studies and use cases, gather feedback for product improvements, and maintain strong client relationships. Manage a smaller book of business with $10M–$20M in ARR ownership while delivering strategic upsells, cross-sells, and high customer satisfaction. The role requires legal industry expertise, analytical ability, project management, communication skills, and willingness to travel for client visits and industry events.

Manage a portfolio of clients as a strategic advisor, driving retention, renewals, expansion, platform adoption, and revenue growth. Develop data-driven email, SMS, lifecycle, and omnichannel marketing strategies; lead QBRs; coordinate cross-functional delivery; educate clients on platform capabilities; and oversee billing, budgeting, forecasting, and issue resolution.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Own strategic relationships with association customers from onboarding through renewal and expansion. Build the customer success playbook, processes, metrics, and renewal motion for a new vertical. Lead success planning, executive business reviews, member engagement programs, and data-driven value analysis. Identify account growth opportunities, collaborate with internal teams, advocate for customer needs, and represent Natter at association events. The role requires executive-level communication, strategic account management, and regular travel.

Manage strategic B2B technology customers throughout the post-sales lifecycle. Drive platform adoption, value realization, retention, renewals, and account expansion through customer roadmaps and data-driven strategies. Serve as a trusted advisor to executive, engineering, product, analytics, and marketing stakeholders. Coordinate internal teams to resolve technical challenges, mitigate account risks, develop relationships, and identify growth opportunities.

Own client relationships across construction projects, drive adoption of an augmented reality platform on active sites, translate field performance into business value, identify and resolve adoption risks, support retention and expansion, and relay client feedback to internal teams. The role requires deep construction delivery experience in Electrical Engineering, CSA, Project Controls, or Commissioning, strong stakeholder communication, and extensive travel to project sites.

Own post-go-live relationships for enterprise radiology IT customers, driving adoption, value realization, retention, renewals, and account growth. Develop success plans, monitor account health, lead business reviews, coordinate support and technical escalations, communicate product updates, gather feedback, and identify expansion opportunities. Build trusted relationships with radiologists, health system leaders, and IT teams while maintaining account documentation and health scores.

Own onboarding, adoption, retention, expansion, and renewals for Pro package brand and agency accounts. Manage account health, churn prevention, payment recovery, usage analysis, customer feedback, product requests, and account documentation. Support managed-service clients and join sales demos as a platform expert. Requires strong TikTok Shop knowledge, communication, organization, and client-management skills.

Own onboarding, adoption, retention, expansion, and renewals for Pro package brand and agency accounts. Manage account health, churn prevention, payment recovery, usage analysis, customer feedback, product requests, and account documentation. Support managed-service clients and join sales demos as a platform expert.

Manage a portfolio of B2B customers, driving adoption, renewals, cross-sells, upsells, and customer advocacy. Build relationships with enterprise and SMB clients, conduct business and technical reviews, troubleshoot software and integration issues, negotiate contracts, and advise customers on cybersecurity best practices. The role requires fluent Spanish and English communication, technical knowledge of integrations and IAM, Salesforce proficiency, and collaboration with sales and internal teams.

Leads customer success and support for a cloud ERP product, overseeing support agents, onboarding, training, paid services, customer relationships, retention, and expansion opportunities. Manages escalations, service levels, support processes, knowledge bases, customer education, reporting, and feedback to product teams. Ensures customer satisfaction, product adoption, successful implementations, and revenue growth through upselling and cross-selling.

Own strategic relationships with enterprise clients using Zeta’s marketing technology platform. Develop loyalty and lifecycle marketing strategies, analyze campaign performance, guide platform adoption, lead business reviews, and identify retention and growth opportunities. Collaborate with analytics, operations, and commercial teams while translating marketing data into actionable recommendations and managing multiple client priorities.

Manage enterprise employer relationships, drive product adoption, and help customers achieve hiring goals. Build trust with senior stakeholders, understand business objectives, configure workflows, provide consultation and training, and translate customer needs into product solutions. Use data to improve recruiting ROI and collaborate cross-functionally with Sales, Product, Marketing, Support, RevOps, and other teams. The role is remote-friendly with travel required as needed.

Manage strategic enterprise customer relationships from onboarding through renewal. Develop success strategies, drive adoption and measurable outcomes, monitor account health, mitigate churn, conduct business reviews, provide training, and identify expansion opportunities. Coordinate renewals, issue resolution, and internal stakeholders while advocating for customer needs. Maintain CRM accuracy and travel to customer sites up to 25% of the time.

Lead enterprise customer onboarding and deployment projects for Ping Identity solutions. Manage deployment strategy, project plans, risks, issues, decisions, communications, stakeholders, and customer expectations. Collaborate with sales, product, engineering, support, vendors, executives, and technical teams to deliver projects on schedule and achieve customer business outcomes. Present to senior executives, resolve escalations, and transition customers to ongoing Customer Success management.

Manage a portfolio of approximately 75 customer accounts, serving as a strategic advisor and primary contact. Drive adoption, ROI, retention, advocacy, and measurable business outcomes through value plans, usage analysis, training, and proactive engagement. Collaborate with Support, Product, Onboarding, and Sales to resolve escalations and communicate customer feedback. Maintain account documentation, manage follow-ups, and identify opportunities and risks. Travel up to 10% for client meetings, site visits, and team collaboration.

Own a portfolio of complex mid-market SaaS accounts, serving as a trusted advisor to drive retention, adoption, and expansion. Lead executive business reviews, develop success and upsell plans, troubleshoot integrations, resolve customer issues, and manage multi-stakeholder relationships independently. Maintain rigorous process discipline, documentation, SLA adherence, and customer engagement workflows while using Salesforce and Gainsight.