Top Remote Customer Success Manager Jobs in Boston, MA

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Manage a portfolio of mid-market SaaS accounts focused on product adoption, usage, retention, and customer satisfaction. Build account relationship frameworks, conduct status calls and business reviews, maintain account plans, assess customer health, mitigate churn, and identify growth opportunities. Act as a trusted advisor and customer advocate while collaborating with Product, Development, Marketing, and Sales. Meet net retention and CSAT/NPS goals through data-driven planning and execution.

Leads a North America-based team of Customer Success Managers focused on customer adoption, account health, satisfaction, advocacy, onboarding, renewals, and executive relationships. Coaches and develops team members, manages staffing and hiring, supports escalations, and partners with Sales, Product, Engineering, and Professional Services. Improves customer success processes, tools, and initiatives while coordinating distributed teams and senior stakeholders.

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.

Manage a regional portfolio of mid-market and enterprise customers from onboarding through renewal. Drive product adoption, customer value, retention, and expansion by developing success plans, monitoring customer health, conducting reviews, supporting renewals, identifying expansion opportunities, resolving escalations, and sharing feedback with Product. Collaborate cross-functionally with Sales, Support, Engineering, Renewals, and Onboarding while maintaining accurate customer records and improving customer success playbooks.

Manage customer relationships for digital pathology and AI products, provide technical support, monitor adoption metrics, create dashboards and training materials, capture product feedback, support renewals and product introductions, and coordinate with customer IT and internal development teams. The role requires client-facing communication, analytical reporting, issue resolution, and up to 20% travel.

Own client onboarding, engagement, retention, renewals, and value realization for advisory clients. Manage a defined book of business, identify expansion opportunities, close add-on engagements, collaborate on account strategy, and represent customer feedback internally. Build C-level relationships, secure testimonials and case studies, recruit event speakers, and drive customer attendance at flagship events. The role is fully remote, USA-based, with minimal business travel.

Manage strategic customer accounts through onboarding, implementation, data feed configuration, stakeholder engagement, reporting, and ongoing success initiatives. Serve as a strategic advisor and escalation point, analyze performance data, advocate for customer needs, improve processes, and coordinate with Sales, Product, Engineering, and Support to drive measurable outcomes.

Drive adoption, retention, and expansion for Eve’s legal technology platform across enterprise law firm accounts. Lead onboarding, maximize product utilization, demonstrate client ROI, develop case studies and use cases, gather feedback for product improvements, and maintain strong client relationships. Manage a smaller book of business with $10M–$20M in ARR ownership while delivering strategic upsells, cross-sells, and high customer satisfaction. The role requires legal industry expertise, analytical ability, project management, communication skills, and willingness to travel for client visits and industry events.

Build and lead the customer success function for a software company. Own client relationships across onboarding, retention, expansion, and feedback; help customers achieve platform value; identify at-risk accounts; support renewals and growth; collaborate with sales, product, and engineering; and contribute to marketing, positioning, content, events, and launches.

Manage a portfolio of clients as a strategic advisor, driving retention, renewals, expansion, platform adoption, and revenue growth. Develop data-driven email, SMS, lifecycle, and omnichannel marketing strategies; lead QBRs; coordinate cross-functional delivery; educate clients on platform capabilities; and oversee billing, budgeting, forecasting, and issue resolution.

Megaport is seeking expressions of interest from experienced Account Managers or Commercial Customer Success Managers for future Customer Success Manager opportunities. The role will involve supporting customers in a high-growth Network as a Service technology company and helping maintain strong commercial customer relationships. Applicants will be considered for upcoming openings and may receive early visibility into roles across Megaport’s global team.

Own provider onboarding, platform support, documentation, feedback collection, issue triage, and product improvement for Skin Clique’s provider network. Partner with Product, Engineering, Design, Operations, and support teams to reduce time-to-value, improve provider satisfaction, prioritize platform fixes, communicate incidents, and optimize ProviderOS workflows using analytics, instrumentation, and customer feedback.

Own a portfolio of post-sale merchant accounts, guiding onboarding, platform adoption, retention, renewals, and expansion. Build relationships with e-commerce businesses, monitor account health, address churn risks, coordinate technical escalations, communicate product updates, gather feedback, maintain CRM records, and collaborate with sales, product, engineering, and support teams. The role also contributes to onboarding materials, customer education, and success process improvements in a remote environment.

Own a portfolio of strategic merchant accounts throughout the post-sale lifecycle. Lead onboarding, platform adoption, account planning, health monitoring, retention, renewals, and expansion. Build relationships with executives and business owners, manage escalations, coordinate technical support, communicate product feedback, maintain CRM records, and collaborate cross-functionally to improve customer outcomes and success processes.

Manage a portfolio of growth-stage merchant accounts from onboarding through retention and expansion. Guide customers in adopting Bask Health’s telehealth platform, monitor engagement and account health, address risks, coordinate technical escalations, support renewals, identify appropriate growth opportunities, and communicate customer feedback to product and engineering teams. Maintain account plans and CRM records while collaborating with sales, support, and leadership to improve customer outcomes.

Manage customer relationships throughout the contract period, supporting onboarding, training, issue resolution, product adoption, retention, and renewals. Monitor customer health metrics, document feedback, communicate product updates, and collaborate with sales, product, support, and leadership teams to deliver tailored solutions and improve customer satisfaction.

Owns post-go-live adoption, retention, and renewal readiness for multi-site health systems using SwiftMR. The role tracks utilization and value outcomes, builds executive and clinical relationships, manages account health and recovery plans, supports renewal strategy with Sales, conducts business reviews, and maintains account data in Salesforce. Requires healthcare imaging experience, strong account planning, executive communication, and travel up to 50%.

Supports Client Success Managers with property management and multifamily operator accounts. Responsibilities include responding to client requests, preparing business reviews, monitoring adoption and compliance data, supporting implementations, tracking issue resolution, educating clients on insurance tools, and identifying expansion opportunities. The role develops expertise in multifamily insurance products, PMS integrations, and client success while progressing toward managing an independent client portfolio.

Own a portfolio of healthcare provider accounts, driving retention, account health, long-term agreements, issue resolution, and clinical value delivery. Manage escalations, coordinate Support and Implementation, conduct quarterly business reviews, analyze care gaps and outcomes, and maintain account data in HubSpot. Partner with Growth, Sales, and cross-functional teams to ensure successful handoffs, protect revenue, and expand healthy accounts.

Own post-sale relationships for K-12 district and state-agency SaaS accounts. Responsibilities include driving renewals, expansion, retention, value realization, executive business reviews, account planning, churn prevention, stakeholder engagement, and complex implementations. The role partners with product and engineering, uses customer health data and AI-enabled tools, and manages measurable GRR and NRR outcomes. This is a fully remote role with occasional travel.

Own a portfolio of SaaS customers by building relationships, developing success plans, driving product adoption, analyzing customer health, mitigating risks, and supporting renewals and expansion. Lead customer meetings, resolve issues, document activity, and collaborate with Support, Product, Engineering, and Sales to improve customer outcomes and retention.

Own post-implementation client relationships, drive adoption of Posh’s AI solutions, monitor client health and renewal readiness, manage risks, advocate for client needs, communicate product roadmaps, identify expansion opportunities, and collaborate with Sales, Product, and Marketing. The role requires financial institution experience, consultative client engagement, AI adoption expertise, competitive analysis, and Salesforce proficiency.

Serve as primary customer contact and trusted advisor for strategic accounts, drive renewals and upsell, manage escalations, lead QBRs/ABRs, execute lifecycle milestones and SOPs, leverage ChurnZero, Qlik, Salesforce and PowerBI data to boost adoption and outcomes.