Top Remote Customer Success Manager Jobs in Boston, MA

Guide customers through security and compliance journeys using Vanta's platform, managing a book of business, driving retention and outcomes, monitoring customer health via Catalyst, providing technical recommendations for compliance (SOC 2, ISO 27001, GDPR, HIPAA, USDP), partnering cross-functionally, liaising with Support and Finance, and engaging customers in both Spanish and English to ensure adoption and value realization.

As a Customer Success Manager, you will drive renewal and upsell opportunities by managing customer relationships, collaborating with teams, and ensuring customer success in a fast-paced environment.

Manage client onboarding, training, and ongoing success for ProScore's AI-powered compliance platform. Serve as client advocate, run virtual/in-person trainings, manage custom projects, handle billing/admin tasks, and collaborate with Product, Sales, and Support to optimize client outcomes and ensure regulatory compliance (IRA-focused).

Manage a portfolio of customers as primary contact to drive onboarding, adoption, retention and expansion. Build relationships, create success plans, monitor customer health using CSP, run business reviews, resolve issues with Support/Product, and identify upsell/cross-sell opportunities.

Own post-onboarding customer relationships to drive product adoption, demonstrate business value, support renewals and expansion, and coordinate cross-functional teams to resolve needs and maximize client outcomes across a ~30-account portfolio.

Own post-sale relationships for enterprise customers, driving adoption of Avive’s hardware and software, conducting QBRs, managing renewals and escalations, leading onsite deployments, identifying expansion opportunities, and coordinating cross-functional resources to ensure operational readiness and account health.

The Customer Success Manager at MedScout will independently manage high-value accounts, driving post-sales success and customer engagement while collaborating across departments to ensure customer satisfaction and product influence.

As a Customer Success Manager, you'll support clients by ensuring they effectively utilize Insider One's technology and develop strategies to meet their goals, while building strong relationships and collaborating with technical teams.

As a Technical Customer Success Manager, you'll lead customer onboarding, provide technical guidance on scheduling software, manage pilot projects, and foster customer relationships to enhance adoption and retention. You will also analyze customer engagement to identify opportunities for improvement and act as their advocate within the company.

As a Partner Success Manager, you will manage relationships with college partners, drive product adoption, and ensure partner success through data-driven insights and strategic engagement.

The Enterprise Customer Success Manager will manage customer relationships, drive product adoption, and collaborate with teams to ensure customer satisfaction and retention, focusing on value realization with MariaDB solutions.

As a Customer Success Manager at Tonkean, you will drive customer adoption and retention for enterprise clients, develop lifecycle strategies, and build relationships with executive stakeholders to ensure measurable business outcomes.

Manage agency and client relationships, oversee campaign setup and execution across platforms, monitor performance and reporting, troubleshoot technical/operational issues, identify risks and upsell opportunities, and deliver strategic recommendations to drive client value and campaign success.

Manage daily communication for channel accounts, support onboarding, optimize programs in Salesforce, drive account growth, and enhance client success through proactive relationship management.

As a Technical Customer Success Manager, you'll engage with 25-40 customers, ensuring their retention and growth by addressing technical issues, managing relationships, and driving product usage effectively.

As a Digital Customer Success Manager, you will manage a portfolio of accounts, leveraging AI for monitoring and customer engagement while driving retention, expansion, and adoption of LeanData's products.

The Customer Success Manager will drive customer retention and satisfaction for enterprise agency clients, managing the full customer lifecycle and identifying expansion opportunities.

The Customer Success Manager will manage client relationships, optimize product use, drive customer satisfaction, and develop strategic account plans while collaborating internally to enhance service delivery.

The Customer Success Manager will drive client satisfaction and retention, build enterprise relationships, and strategize for account growth, while ensuring customers receive maximum value from Axiom's solutions.

This role involves managing strategic enterprise accounts, driving customer adoption and outcomes, troubleshooting technical issues, and fostering growth through partnership with client teams.

The Customer Success Manager will onboard dealership accounts, drive product adoption, manage relationships, and create operational processes while providing customer feedback to improve the product.

The Client Success Manager will manage post-sale client relationships, driving engagement and growth while translating client needs into actionable solutions.

The Customer Success Manager will enhance provider customer relationships, drive solution adoption, manage customer lifecycle, and promote renewals through strategic guidance and operational excellence.

The Customer Success Manager will manage enterprise accounts, ensure customer engagement, track account health, and facilitate communication between technical teams and clients.

The Client Success Manager will build client relationships, strategize for goal achievement, monitor campaign performance, and provide insights.