Customer Success Manager

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!

Customer Success Manager

Job description, low-code style:

As the #1 low-code application development platform, OutSystems provides customers with everything they need to build apps incredibly fast. So let’s cut to the chase. We’re looking for Customer Success Managers, AKA Bridge Builders, to ensure our customers are realizing the full value from OutSystems products and solutions across their entire global enterprises.

The longer story:

Due to our exceptional growth, we’re looking for key players in our growing global Customer Success team. If you have an affinity for technology, a passion for making your customers successful, and natural talent for building great relationships, then this could be the role for you.

Here’s what a successful Customer Success Manager at OutSystems looks like:

• Manages a list of our strategic customers and important initiatives.

• Provides customers with business, technical, and product knowledge.

• Develops/executes effective success plans to drive customer outcomes.

• Educates customers on how existing and new product features/functionality will contribute to the growth of their business.

• Works closely with CS leadership to define and execute best practices for account management.

• Assists others at OutSystems as they support the customers in their digitalization journey.

• Works closely with Account Executives and Customer Success Engineers to identify and nurture customer renewal and growth opportunities to closure.

• Acts as the Voice of the Customer. Identifies and quantifies the key factors for customer success and then communicates them effectively to drive the solutions provided by OutSystems. Develops a plan to meet this criterion based on regularly cadenced communications with the customer (QBRs, Executive Meetings, etc.).

• Brings intelligent and relevant product feedback and recommendations from customers back to the Product Management team.

• Travels as needed to meet with Customers in person.

• Develops a plan to increase the penetration at your Customers that provides for increased OutSystems executive visibility.

• Innovates to make an impact: on your customers, your team, and the company.

Must Have:

• 5+ years’ experience in a customer facing role

• Experience in a Technical Account Management, Customer Success Management, Solution Engineering/Architecture, or Professional Services role

• Experience with large enterprise customers in a SaaS revenue model

• Track record of consistently delivering projects, driving successful technical programs, and managing technical accounts

• Experience working with a technical customer base and corporate IT projects and processes

• Proven ability to lead people internally and externally to drive outcomes

• A highly quantitative approach to understanding, measuring, and forecasting customer behavior and revenue

• Ability to work across geographies and cultures

• Bachelor’s Degree (or equivalent) or higher

Even Better:

• Intellectual curiosity

• Sense of humor

How you will be measured:

• Retaining and growing revenue within the existing customer base

• Increasing executive visibility into your customer base

• Increasing customer health scores and NPS

• Creating OutSystems advocates in your customer base

Salary Determination:

Our salary range is based on industry standards, company performance, and market conditions. We offer competitive compensation packages to attract and retain top talent.

• In determining salary ranges, we consider factors such as

• Market Research: Industry reports, salary surveys, and online salary databases

• Company Performance: Financial performance, revenue growth, and budget allocation

• Job Requirements: Skills, experience, and qualifications necessary for the role

• Geographic Location: Cost of living, market conditions, and industry standards in our region

• $100,000 - $118,000 Base Salary

The Longer Story:

Working at OutSystems

Our goal is to ensure that OutSystems is a place for bright, happy, and motivated people who share a common purpose and take pride in doing excellent work to pursue our vision of providing the AI-powered low-code development platform enterprise leaders trust to build, secure, and evolve their business applications, agents, and core systems. Our culture is focused on our core values of trust, customer success, innovation, and alignment. Our team members operate with transparency, integrity, and accountability, define success through the lens of the outcomes we deliver for our customers, push the boundaries with excellence, and work together toward our shared vision to deliver on what matters most.

What do we have to offer you?

• A company that is always growing, changing, and innovating. We challenge each other to innovate in our products, in our team, and how we use our own technology. And we give our teams space to be proactive and creative.

• Real career opportunities. We care about growth and development. Yes, vertical career progression is a possibility, but it's not the only one. From lateral moves and joining different teams to mastering specialized skills, we support your growth no matter what your goals are.

• Work colleagues that are as smart, hard-working, and driven as you. We act as one global OutSystems team, taking ownership and working together toward a shared vision.

• Disrupting the status quo is in our DNA. In fact, it’s why our company exists.

• We ask “why” a lot. It helps us connect our individual work to the bigger picture and sometimes even uncover a better way.

Are you ready for the next step in your career? Then we’d love to hear from you!

OutSystems nurtures an inclusive culture of diversity, where everyone feels empowered to be their authentic self and perform at their best. A company that embraces the creativity and innovation that comes through diverse perspectives. We are committed to creating a team that reflects society through inclusive programs and initiatives and are proud to be an equal opportunity employer. All qualified applicants receive equal consideration regardless of race, place of origin, color, age, marital status, religion, sex, sexual orientation, gender expression or identity, protected veteran status, disability status or any other status protected by law.