Top Remote Customer Success Manager Jobs in Boston, MA

Engage and grow a scaled Tech Touch customer base by driving OneSignal adoption, managing inbound conversations, delivering 1:many programs, and improving customer health. The role partners cross-functionally to identify engagement and expansion opportunities, uses data to provide relevant resources, and guides customers from implementation through adoption at scale.

Manage strategic customer relationships after sale, including onboarding, product adoption, technical support, business reviews, renewals, upsells, escalations, and customer health monitoring. Serve as a trusted advisor for Wave Relay products, coordinate with Sales, Engineering, PMO, and Operations, communicate customer feedback, and support retention and growth. The role requires travel to customer and partner locations worldwide.

Manage enterprise customer relationships across onboarding, adoption, stabilization, and renewal. Build success plans, monitor usage and health metrics, lead executive business reviews, resolve escalations, coordinate cross-functional teams, and communicate customer feedback to Product. Guide clients on Checkmarx’s application security platform while driving measurable business outcomes and long-term retention.

Own end-to-end customer success for enterprise accounts: onboarding, implementation, adoption, expansion, and renewals. Ensure customers realize value quickly, configure product and workflows, monitor usage, mitigate churn, drive expansion, advise on HubSpot/Salesforce and GTM stacks, and surface voice-of-customer to Product and Support.

Own relationships with hospital customers, build executive partnerships, conduct business reviews, drive product adoption and measurable value, monitor customer health and NPS, manage escalations, support renewals, and identify growth opportunities. The role requires consultative communication, healthcare SaaS experience, data-driven customer success planning, and the ability to manage a large customer portfolio.

Manage approximately 150 mid-market agriculture customers throughout the post-onboarding lifecycle. Drive product adoption, customer value realization, renewals, retention, and expansion opportunities through success plans, business reviews, health monitoring, proactive outreach, and risk mitigation. Coordinate training, manage escalations, maintain forecasts and account records, and communicate customer feedback internally. Partner with Sales, Product, Support, and Operations to strengthen relationships and protect recurring revenue.

Own retention, engagement, and growth for a portfolio of mid-market SaaS customers. Serve as the primary customer contact, monitor adoption and health, mitigate churn, lead renewals, identify expansion opportunities, manage escalations, coordinate cross-functional resolutions, and communicate customer feedback. Use consultative selling and high-touch and tech-touch engagement to maximize customer value and lifetime value.

Own post-onboarding success for active B2B SaaS customers by driving adoption, engagement, education, health monitoring, and long-term value. Build customer success playbooks, metrics, health scoring, enablement programs, and risk-recovery processes. Partner with Account Management, Product, Sales, and Engineering while supporting renewals and expansion. The role also helps establish the customer success function, mentors future hires, and educates legal teams on practical AI-enabled workflows.

Manage enterprise customer accounts, serving as a strategic advisor to dealership stakeholders. Drive retention, adoption, engagement, growth, and recovery through account reviews, success plans, performance analysis, and actionable recommendations. Build relationships, identify expansion opportunities, document activity in Salesforce, and collaborate with Consulting, Marketing, Support, Product, and Sales. Use AI tools to improve research, communication, documentation, productivity, and customer outcomes.

Own post-sales customer success for a large Americas portfolio, focusing on onboarding, adoption, risk mitigation, technical guidance, renewals, and expansion. Use customer data, product telemetry, and growth signals to deliver scalable 1:many and personalized engagement. Build executive relationships, develop customer champions, manage renewal forecasts, identify upsell opportunities, and coordinate with sales and cross-functional teams. The role requires strong commercial judgment, technical product knowledge, communication, organization, and autonomy.

Manage a portfolio of 20–25 technical SaaS customers across onboarding, adoption, renewals, and expansion. Build success plans, connect product usage to business outcomes, advise customers on QA and automated testing, engage technical and executive stakeholders, manage risks and escalations, and partner with Sales, Product, and Engineering. Own renewal and expansion forecasting while delivering net and gross dollar retention targets.

Provide day-to-day operational support for client accounts: attend client meetings and open enrollment, resolve claims/benefit/enrollment issues, coordinate across internal teams and vendors, maintain client trackers and systems, prepare renewals and plan documents, run ad hoc and client-specific reporting, and support escalations under the Client Success Executive.

Manage Radiation Oncology customer accounts for MIM Software, building strategic relationships and driving product adoption. Provide clinical software training, basic technical support, feature presentations, and proactive issue resolution. Capture customer interactions in CRM, coordinate cross-functional follow-up, support upgrades and renewals, and identify cross-selling opportunities. The role requires clinical workflow knowledge, hospital navigation skills, customer success experience, and up to 30% national travel, including occasional meetings outside normal business hours.

Own the end-to-end client success lifecycle for a SaaS platform and consulting services, including onboarding, success planning, engagement, renewals, health monitoring, risk mitigation, executive reviews, platform adoption, and expansion support. Serve as the primary client advocate and coordinate cross-functional teams to deliver measurable compliance, security, and business outcomes.

Manage a portfolio of health plan clients, serving as the primary operational contact and partnering with Account Executives on retention and growth. Responsibilities include relationship management, issue resolution, program launches, client reporting, marketing campaigns, performance monitoring, and continuous improvement. The role requires analyzing clinical, enrollment, utilization, engagement, and campaign data while coordinating with internal teams to deliver strong client outcomes and long-term partnerships.

Manage client onboarding and ongoing use of an AI-powered prevailing wage compliance platform. Serve as the primary client contact, coordinate subcontractor payroll documentation, track compliance progress, generate reports, identify risks, and collaborate internally on resolutions. Provide platform feedback to improve functionality and user experience. The role requires strong organization, communication, multitasking, independent project management, and willingness to learn compliance processes and software tools.

Manage customer relationships and AI-focused engagements, serving as a trusted advisor and primary point of contact. Oversee data projects, ensure SLA and delivery goals, coordinate with engineering and operations teams, address client concerns, and translate technical AI and machine learning requirements into actionable project plans.

Manage a portfolio of enterprise customers to drive adoption of the Tufin platform and Guided Success service. Develop and execute adoption plans, monitor customer health and success metrics, coordinate cross-functional teams (TAMs, Professional Services, Support, Sales), handle escalations, support renewals and expansions, and represent customer feedback to Product Management.

Manage end-to-end success for a portfolio of non-enterprise healthcare customers: drive adoption, troubleshoot complex data and platform issues, run trainings and implementations, coordinate cross-functional teams, develop customer roadmaps, and support renewals while ensuring data quality and security compliance.

Manage scaled and mid-market B2B SaaS customers across onboarding, adoption, retention, and expansion. Design scalable customer success programs including webinars, office hours, email, and in-app engagement. Balance one-to-many programs with strategic customer interactions, identify product improvements, and collaborate with product, marketing, sales, and management. The role requires building customer relationships, simplifying technical concepts, and determining when human support versus tech-touch or self-service engagement is most effective.

Serve as single point of contact for assigned enterprise clients to drive adoption, renewals, and expansion; advocate internally, align cross-functional teams, use success metrics to deliver client outcomes, and maintain executive-level relationships.

Manages client relationships for the GuildQuality SaaS product, helping customers optimize ROI, increase engagement, and improve retention. Responsibilities include strategic account oversight, identifying upsell and cross-sell opportunities, supporting escalated issues, delivering product training, and coordinating implementation and brand inquiries. The role requires strong communication, analytical, problem-solving, presentation, and relationship-management skills in a technology-driven environment.

Own a portfolio of merchants across adoption, value realization, expansion, and renewal. Lead success plans, monitor operational KPIs, conduct business reviews, identify upsell opportunities, mitigate churn risk, manage escalations, and advocate for customers across Operations, Product, and Engineering. The role requires fulfillment or e-commerce expertise, analytical ability, executive communication, and experience driving customer growth and retention outcomes.

Manage strategic B2B customer success for EXFO’s SaaS platform ecosystem. Responsibilities include monitoring usage and customer health, driving adoption, renewals, expansion, training, solution consulting, roadmap alignment, competitive intelligence, pricing optimization, and cross-functional collaboration with sales, product, marketing, delivery, and engineering teams. The role also supports go-to-market initiatives, executive presentations, business planning, technology strategy, and mentoring.

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.