Top Remote Customer Success Manager Jobs in Boston, MA

The Enterprise Customer Success Manager will engage with enterprise clients to maximize platform adoption, drive measurable improvements, and ensure satisfaction through onboarding and strategic recommendations.

As a Customer Success Manager, you will drive customer retention and expansion, educate customers on product use, and contribute to Customer Success strategies.

The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.

The Customer Success Manager at Azul ensures optimal customer experiences through onboarding, regular communication, revenue growth strategies, and managing renewals while advocating for customer needs.

As a Customer Success Manager, you'll drive customer adoption of GitLab's DevSecOps platform by guiding clients on best practices, monitoring KPIs, and building strong relationships to enhance satisfaction and advocacy.

The Customer Success Manager (EU) drives customer retention and value realization across European accounts through proactive engagement, relationship building, and collaboration with internal teams.

Manage and deepen higher-education client relationships across a multi-state territory, conduct on-campus visits and annual reviews, liaise between clients and internal teams, use data and AI-enabled analytics to drive client ROI, support account strategy and identify upsell opportunities, represent Jenzabar at regional events, and travel frequently (50–75%).

The Senior Customer Success Manager serves as a trusted advisor, managing customer relationships and ensuring they maximize their investment in R7's cybersecurity solutions through support and guidance.

The Senior Customer Success Manager will guide strategic enterprise customers through their digital employee experience journey, ensuring growth, adoption, and success in using Nexthink's solutions by providing support, conducting workshops, and facilitating renewals and upsells.

The Senior Customer Success Manager will manage relationships with upper mid-market education accounts, drive customer adoption, ensure renewals, and collaborate cross-functionally to enhance customer success.

Own strategic law-firm client relationships to drive adoption, retention, and growth. Lead change management and tailored adoption strategies, run business reviews, coordinate implementation/training/support/product teams, manage renewals and expansion, identify and mitigate churn risk, maintain account health and forecasting, and advocate customer needs internally to deliver measurable client outcomes and increased product utilization.

Support and lead a team of Care Advocates to drive customer acquisition, retention, and satisfaction. Collaborate cross-functionally to map the customer journey, identify process gaps, and create, implement, and iterate scalable processes and improvements that support patients throughout their fertility journey.

Own strategic customer relationships and lead deployment of AI workflows into supplier operations. Map customer SOPs and data sources, identify high-ROI AI opportunities, translate needs into product and implementation requirements, drive adoption, partner with product/engineering, build playbooks, track value, and surface expansion opportunities across global teams.

Lead ITSM/CSM/CMDB process consulting and transformation: analyze current-state, design To-Be processes, define CMDB strategy and governance, run stakeholder workshops, translate requirements with architects/developers, and support UAT and go-live readiness.

Serve as a trusted consultant for agency partners managing brand portfolios on Triple Whale. Provide proactive technical support, advise on marketing strategy and product functionality, collaborate with Sales, Solutions Architects and Support, forecast revenue/renewals, lead agency meetings, gather product feedback, and drive customer experience improvements.

The Customer Success Manager ensures clients maximize value from ECFX products through relationship management, technical support, and proactive problem-solving.

The Customer Success Manager will manage post-launch relationships with enterprise customers, drive adoption and engagement, ensure renewals and upsells, and enhance customer value through collaboration with internal teams.

As a Customer Success Manager at Influ2, you will enhance customer satisfaction, develop relationships, analyze data, and collaborate with cross-functional teams to drive success, while managing multiple accounts and ensuring project delivery.

Oversee all post-sale phases of the customer lifecycle for enterprise clients, ensuring successful adoption and ongoing engagement of technology solutions using AI tools to drive value.

As a Client Success Manager, you'll drive client retention, engage in implementation and training, and support student outcomes through strategic partnerships.

As a Client Success Manager II, you will oversee client onboarding for the Segmint Data & Marketing platform, ensuring clients achieve their marketing goals through tailored training and support.

As a Customer Success Manager, you will oversee customer onboarding, issue resolution, and product adoption, ensuring a seamless user experience and effective support.

As a Customer Success Manager, you'll manage customer onboarding, drive product adoption, conduct business reviews, identify upsell opportunities, and collaborate with internal teams for customer satisfaction and account growth.

The Customer Success Manager will manage client accounts throughout their lifecycle, enhancing customer engagement and ensuring satisfaction with the SaaS services provided by EverCommerce.

The Customer Success Manager at SimScale drives post-sales lifecycle for customers, ensuring product success, managing relationships, and executing strategies for customer retention and business growth.