The Technical Writer will create and manage clear documentation for Topsort's products, transforming complex technical concepts into user-friendly content. Collaborating with engineering and product teams, this role involves engaging with users, testing APIs, and producing high-quality materials to reduce confusion and enhance user experience.

The Product Support Specialist provides customer assistance by explaining product features, troubleshooting issues, and diagnosing technical problems. They support customers through various channels, manage self-service resources, and communicate findings to improve user experience. Their role involves working with API data and enhancing internal support tools.