Top Entry Level Tech Support Jobs in Boston, MA

Serve as first point of contact for internal associates, troubleshoot and resolve incidents via phone/chat/ticketing, document solutions, escalate when needed, and maintain strong communication and IT process knowledge while supporting custom applications.

The Technical Support Specialist provides technical support for software and network issues, manages tickets, and ensures customer satisfaction while working under a defined schedule.

The Technical Support Analyst investigates and resolves customer issues related to robotic and software systems, leveraging automation, scripting, and collaboration with internal teams to improve operational efficiency and issue resolution processes.

As a Technical Support representative, you will troubleshoot and resolve customer issues with Mashgin's products while providing exceptional service.

Provide hands-on incident handling, troubleshoot technical issues, analyze logs and patterns, document ticket updates, escalate to senior teams, and support SLA-driven workflows while learning support processes.

Provide real-time technical support via live chat and inbound/outbound calls: troubleshoot product issues, document interactions in CRM, escalate when needed, meet KPIs, and collaborate with cross-functional teams.

Provide technical assistance and troubleshooting for software products, collaborate with development to resolve issues, and ensure smooth operation and positive user experience while communicating effectively with clients.

The Dynamic PC Support Technician provides technical support for desktops and laptops, addressing client technical issues and ensuring customer satisfaction with service delivery.

The Technical Support Engineer will provide exceptional customer support for YugabyteDB, diagnose issues, document findings, and collaborate with engineering. The role requires bilingual skills, technical background, familiarity with Linux, and a proactive approach to problem-solving, especially during weekends.

Provide technical support and troubleshooting for Jenzabar products, guiding customers and collaborating with teams for effective problem resolution.

Provide technical support for Blue Planet software, troubleshoot issues, collaborate with cross-functional teams, and maintain customer satisfaction.

The Technical Support Engineer will aid top customers by debugging issues, providing architecture guidance, handling incidents, and creating documentation. Strong technical and customer-facing skills are necessary.