Top Entry Level Customer Success Jobs in Boston, MA

As a Customer Success Representative, you'll manage customer support inquiries, review content for compliance, and ensure Trust and Safety standards are met across the Disqus platform.

Provide post-sales technical expertise to help customers adopt GitLab through webinars, hands-on labs, office hours, and on-demand engagements. Partner with CSMs, AEs, and Renewals to deliver architecture guidance, implement use cases (SCM, CI/CD, DevSecOps, Agile Planning), and create reusable enablement content and learning resources.

Serve as primary customer liaison to manage orders, quotations, change notifications, and vendor-managed inventory. Coordinate with manufacturing, finance, and quality teams to ensure on-time delivery, contract compliance, and issue resolution. Support audits, customer visits, forecasting, new item setup, and customer documentation to maintain strong enterprise customer relationships.

The Client Success Coordinator manages client accounts, ensures smooth onboarding, analyzes performance, and collaborates with teams to enhance client success.

The role involves supporting medical practices using NextPatient's software, configuring products based on client needs, and advocating for product enhancements.

Provide front-line customer support across email, chat, and social media; onboard users; resolve bugs and usability issues; collect and prioritize user feedback; escalate product requests; and promote the product with empathy and strong communication.

Support SMB hotel customers through discover-engage-adopt lifecycle to drive product adoption, retention, and account value. Use AI and automation for one-to-many engagement, collaborate with onboarding/support/product teams, identify upsell opportunities, and act as trusted advisor to prevent churn and maximize customer value.

Guide new and upgrading customers through onboarding and platform adoption, deliver training and best practices, manage Salesforce cases and operational tasks, coordinate meetings and follow-ups, and collaborate with Sales and Success teams to ensure successful launches and strong customer relationships.

Serve as trusted customer partner for a portfolio of lenders: onboard and train users, provide technical support (APIs/PHP/MySQL), identify upsell opportunities, produce data-driven reports, and liaise with engineering to resolve issues and improve retention.

Manage a portfolio of customers to ensure successful onboarding, product adoption, and growth. Identify upsell opportunities, flag risks, deliver virtual demos, analyze usage metrics, collaborate with Sales, Product, Marketing, and Support, and mentor peers while optimizing processes to maximize net revenue retention.

Act as primary client contact for a portfolio, build trust-based relationships, communicate performance and outcomes, coordinate cross-functional marketing teams, manage timelines and risks, and drive client retention and satisfaction.

As a Customer Success Manager, you'll onboard users, manage feedback and feature requests, assist in marketing, and provide sales support while engaging users via Zoom calls.

Own onboarding and coaching for PT and chiropractic practices to drive adoption beyond initial reactivation. Run kickoff calls, coach owners on workshops and funnel optimization, monitor health scores and usage to prevent churn, and improve net revenue retention by feeding product and onboarding insights back to the team.

The Customer Success Analyst will manage deal pipelines, follow up with customers, and gather data to enhance user experience.

As a Client Success Strategist, you will manage client relationships, ensure clear communication, and coordinate internal teams to achieve client goals.

The Customer Onboarding Specialist is responsible for training and onboarding clients on MerusCase software, maintaining client relationships, resolving inquiries, and enhancing customer satisfaction.