Top Entry Level Customer Success Jobs in Boston, MA

Advise strategic customers on adopting GitLab’s DevSecOps platform and achieving business outcomes. Responsibilities include creating success plans, driving adoption, retention, expansion, and satisfaction, providing technical enablement on Git, CI/CD, and DevSecOps, coordinating escalations, and collaborating with Product, Engineering, Sales, Support, and Professional Services. The role manages a customer portfolio and guides stakeholders through onboarding, maturity improvements, training, and platform utilization.

Leads a North America-based team of Customer Success Managers and Architects. Responsibilities include coaching and developing talent, managing staffing and hiring, strengthening executive customer relationships, supporting adoption and renewals, coordinating escalations, partnering cross-functionally, and improving customer success processes and tools.

Provides post-sales technical guidance to customers adopting GitLab. Responsibilities include advising on implementation, architecture, DevSecOps workflows, source code management, CI/CD, and Agile Planning; delivering webinars, labs, office hours, workshops, and demos; creating reusable enablement content; and partnering with Customer Success Managers, Account Executives, and Renewals Managers to drive customer outcomes.

Provides post-sales technical guidance to GitLab customers through implementation support, architecture advice, webinars, hands-on labs, office hours, and workshops. Partners with Customer Success Managers, Account Executives, and Renewals Managers to drive adoption across source code management, CI/CD, DevSecOps, and Agile Planning. Develops reusable technical content, demos, documentation, and learning resources while serving as a trusted technical advisor in a pooled customer success model.

Manage Government and Defense customer accounts from sales handoff through onboarding, launch, adoption, and ongoing execution. Coordinate program milestones, participant enrollment, administrator training, account health, troubleshooting, renewals, and cross-functional deliverables. Develop scalable onboarding resources, documentation, FAQs, training materials, and communication templates. Support clients across the Middle East with occasional early morning meetings and partner with select corporate healthcare customers.

Manage a portfolio of mid-market SaaS accounts focused on product adoption, usage, retention, and customer satisfaction. Build account relationship frameworks, conduct status calls and business reviews, maintain account plans, assess customer health, mitigate churn, and identify growth opportunities. Act as a trusted advisor and customer advocate while collaborating with Product, Development, Marketing, and Sales. Meet net retention and CSAT/NPS goals through data-driven planning and execution.

Leads a North America-based team of Customer Success Managers focused on customer adoption, account health, satisfaction, advocacy, onboarding, renewals, and executive relationships. Coaches and develops team members, manages staffing and hiring, supports escalations, and partners with Sales, Product, Engineering, and Professional Services. Improves customer success processes, tools, and initiatives while coordinating distributed teams and senior stakeholders.

Manage a high-volume portfolio of Datadog customers by training users, driving product adoption, troubleshooting issues, and supporting retention. Identify, qualify, and execute upsell and cross-sell opportunities, negotiate contract terms, and advise customers on effective solution usage. Collaborate with support, product, finance, and legal teams while advocating for customers and contributing to a positive customer experience.

Manage customer accounts and deployments, build relationships with end users and management, deliver training and support, drive product adoption, track engagement and outcomes, resolve field issues, and coordinate basic troubleshooting and repairs with Engineering. Develop proactive adoption programs, analyze results, and support long-term customer success and business growth.

Manage customer accounts and deployments for connected wearable products. Build customer relationships, lead trainings, drive product adoption, monitor user activity, develop adoption programs, analyze outcomes, and resolve field issues. Provide troubleshooting, maintenance, and basic repairs in coordination with engineering while ensuring strong customer experiences and successful outcomes.

Build and lead the customer success function for a software company. Own client relationships across onboarding, retention, expansion, and feedback; help customers achieve platform value; identify at-risk accounts; support renewals and growth; collaborate with sales, product, and engineering; and contribute to marketing, positioning, content, events, and launches.

Provides post-sales technical consulting and advisory support to GitLab customers. The role drives adoption, utilization, measurable business outcomes, renewals, and expansion through tailored solution programs, workshops, demos, and enablement. It partners with Sales, Product Management, Engineering, and Professional Services while serving as a trusted advisor on DevSecOps practices, architecture, and GitLab use cases.

Megaport is seeking expressions of interest from experienced Account Managers or Commercial Customer Success Managers for future Customer Success Manager opportunities. The role will involve supporting customers in a high-growth Network as a Service technology company and helping maintain strong commercial customer relationships. Applicants will be considered for upcoming openings and may receive early visibility into roles across Megaport’s global team.

Supports Customer Success Managers with merchant onboarding, account setup, customer communication, platform education, issue documentation, escalation, CRM updates, meeting notes, customer feedback, and adoption activities. The role helps entrepreneurs use a SaaS platform for e-commerce and telehealth businesses while maintaining accurate records, following privacy procedures, and developing customer success skills.

Resolve customer issues, troubleshoot technical problems with engineering, build internal tools, and own specialized product areas. The role supports Customer Success Managers with enterprise requests, improves documentation and processes, and communicates proactively about platform behavior. It requires web architecture knowledge, experience with SaaS, incident management, and customer-focused engineering. The position uses AI-first workflows and includes weekend on-call rotation within a fully remote team.

Own the member relationship from onboarding through renewal. Lead onboarding, conduct check-ins, monitor engagement, resolve issues, support retention conversations, connect members with relevant opportunities, maintain accurate records, gather feedback, and improve the member experience using AI and automation while preserving a human, relationship-focused approach.

Manage a portfolio of customers as their primary point of contact. Conduct quarterly business reviews, resolve issues, identify customer needs, recommend relevant marketing solutions, retain at-risk accounts, support customer satisfaction, and refer qualified sales opportunities. Use Salesforce, Jiminny, Power BI, and Vonage to manage relationships and track performance while working remotely.

Drive customer adoption, satisfaction, retention, and ROI for Cyera’s data security platform. Serve as a technical advisor, lead onboarding, training, workshops, and executive meetings, troubleshoot issues, develop success plans, monitor customer health, conduct quarterly business reviews, and provide feedback to product teams. The role requires SQL, scripting, API familiarity, project management, strong communication, and 25–50% annual travel.

Own a portfolio of strategic client relationships, driving outcomes, adoption, retention, renewals, and expansion. Develop account and joint success plans, lead business reviews, manage client risk, maintain CRM accuracy, and coordinate cross-functional Penn Foster teams. Build multi-threaded stakeholder relationships, translate client needs into internal actions, and support revenue growth through consultative partnership. The role is remote within the United States with occasional travel.

Build and manage strategic client relationships, driving retention, digital payment adoption, customer satisfaction, and expansion opportunities. Serve as the primary client advocate, develop action plans, analyze performance trends using Salesforce and reporting tools, resolve issues cross-functionally, and provide tailored guidance on billing, payments, integrations, and workflows. Manage multiple client initiatives independently while improving engagement processes and identifying opportunities for upsell, cross-sell, and operational efficiency.

Build and manage technical relationships with enterprise customers, helping them adopt JetBrains products, overcome technical and organizational barriers, and achieve business outcomes. Serve as a customer advocate, advise on software development tooling, collaborate with account executives and product teams, recommend product enhancements, support account expansion, and present product capabilities. The role requires customer-facing technical experience, AI/LLM knowledge, strong communication, software development team experience, and approximately 25% travel.

Lead and modernize the full post-sales operation, including implementation, support, and customer success for more than 9,000 customers. Own retention, renewals, expansion alignment, forecasting, customer success metrics, and scalable operating models. Lead AI initiatives to improve onboarding and customer experience, oversee post-sale teams, collaborate cross-functionally, and foster continuous improvement in a high-growth B2B SaaS environment.

Own a portfolio of eCommerce merchants, using customer data and AI tools to prioritize accounts, improve product adoption, reduce churn, and identify expansion opportunities. Conduct consultations, onboarding, recovery, renewal, upgrade, and cross-sell conversations while tracking customer outcomes, engagement, and commercial health.

Own post-go-live relationships for enterprise radiology IT customers, driving adoption, value realization, retention, renewals, and account growth. Develop success plans, monitor account health, lead business reviews, coordinate support and technical escalations, communicate product updates, gather feedback, and identify expansion opportunities. Build trusted relationships with radiologists, health system leaders, and IT teams while maintaining account documentation and health scores.

The Director of Technology Customer Success role supports JLL’s technology customer success organization. The posting provides limited role-specific responsibilities or qualifications, but indicates responsibility for customer success leadership within a technology-focused environment. The position is remote from Boston, offers $90,000–$115,000 annually, and does not provide visa sponsorship.