Top Entry Level Customer Success Jobs in Boston, MA

Lead and modernize the full post-sales operation, including implementation, support, and customer success for more than 9,000 customers. Own retention, renewals, expansion alignment, forecasting, customer success metrics, and scalable operating models. Lead AI initiatives to improve onboarding and customer experience, oversee post-sale teams, collaborate cross-functionally, and foster continuous improvement in a high-growth B2B SaaS environment.

Own post-sale customer success across onboarding, configuration, adoption, retention, renewals, troubleshooting, and support. Identify expansion opportunities, resolve issues promptly, coordinate API and integration needs with engineers, track open items, and maintain proactive customer communication. The role requires commercial awareness, technical problem-solving, account management skills, and the ability to independently manage multiple SaaS customer accounts in a remote environment.

Provide high-volume customer and broker support through email, chat, and phone. Answer insurance and underwriting questions, troubleshoot issues, assist with policy purchases and broker onboarding, configure the broker portal, meet service-level agreements, support conversion, and collaborate with product and insurance teams. The role requires a Property and Casualty license, strong communication, organization, adaptability, and experience in insurance or customer service.

Manage named mid-market accounts by driving Mimecast platform adoption, utilization, configuration health, and measurable customer value. Advise technical and executive stakeholders on email security and human risk management, lead business reviews, monitor health and renewal risk, coordinate escalations, identify expansion opportunities, and partner with account and renewals managers. Use customer data and AI-guided insights to prioritize value conversations and support retention and growth.

Build and own Redox’s provider-system customer success function from the ground up. Manage relationships with hospital IT and integration teams, increase provider engagement and referenceability, generate fast-pass introductions, identify direct commercial opportunities, and establish outreach and relationship-tracking processes. Report pilot results and collaborate with Customer Success, Sales, and Product. The role requires healthcare interoperability knowledge, autonomous relationship management, strong communication, and proficiency with customer success, CRM, and AI tools.

Own a portfolio of 50+ school districts, leading onboarding, staff activation, dashboard training, troubleshooting, adoption campaigns, and ongoing engagement. Analyze district data and activation trends, identify capacity risks, document account activity, and tailor support strategies. Deliver trainings and info sessions for school staff, collaborate cross-functionally, and use AI tools to create materials, analyze trends, and prioritize human support for districts needing intervention.

Drive the full engagement cycle for an AI-powered EdTech simulation platform, including prospect research, outbound outreach, consultative discovery, product demonstrations, instructor onboarding, pilot activation, adoption monitoring, feedback synthesis, and Salesforce reporting. The contractor will build higher education pilot opportunities, support classroom implementation, identify adoption barriers, document market insights, and develop continuation and advocacy plans.

Manage a customer book of business across onboarding, adoption, expansion, retention, and renewals. Build success plans, lead executive business reviews, provide data-driven e-commerce insights, and collaborate with sales and internal teams. The role focuses on customer satisfaction, revenue growth, lifecycle management, and trusted-advisor relationships with users and executives.

Customer Success Manager role supporting CommerceIQ’s enterprise customers using an AI-powered commerce platform for content, media, and sales workflows, with a focus on display advertising. The posting does not provide specific responsibilities or qualification details.

Manage assigned client accounts, build customer relationships, understand objectives, and develop consultative success strategies. Monitor usage, adoption, and account health; coordinate technical support; conduct business appraisals; and drive product integration and adoption. Own renewals, cross-sell, add-on, and upgrade opportunities while maintaining sales pipelines, forecasts, and account records in Salesforce and Gainsight.

Manage a portfolio of B2B SaaS accounts throughout the customer lifecycle, building executive relationships, conducting business reviews, monitoring health and churn risk, and supporting renewals. Identify expansion opportunities with Account Executives, synthesize customer feedback for Product and Engineering, and advocate for customer needs. The role requires strong communication, analytical ability, attention to detail, resourcefulness, and cross-functional collaboration. Remote work is available across US time zones.

Manage strategically important customer accounts and help clients achieve outcomes using Velsera solutions. Build success plans, monitor customer health and KPIs, provide solution guidance, advocate for customers internally, manage escalations, support expansion opportunities, and oversee renewals. The role requires strong customer-facing communication, relationship management, cross-functional collaboration, and familiarity with clinical diagnostics or life sciences software. Genomics and clinical laboratory experience, especially Next Generation Sequencing, are preferred.

Own a portfolio of 300–500 dental practices, driving product adoption, retention, renewals, expansion, and churn prevention. Use customer health and product usage data to prioritize outreach, run digital one-to-many programs, manage reactive save motions, and forecast revenue retention. Partner with Onboarding, Support, Sales, Product, and leadership while helping develop scalable customer success playbooks, health scoring, and outreach cadences.

Support B2B SaaS clients throughout onboarding and post-launch by providing training, product guidance, issue resolution, webinars, and support. Build strategic client relationships, promote premium features, reduce churn, coordinate escalations, and recommend process improvements. The role requires outpatient physical therapy experience, clinical workflow knowledge, strong communication, software proficiency, and enthusiasm for learning technology.

Manage strategic enterprise nonprofit customers throughout the SaaS lifecycle, driving product adoption, retention, renewals, and account expansion. Build stakeholder relationships, resolve issues proactively, provide product guidance, identify upsell opportunities, and advocate for customer needs internally. Own renewal and upsell processes, including negotiations and pricing strategies, while collaborating with sales, marketing, support, and product teams.

Own the full B2B customer journey from onboarding through adoption, retention, renewals, and expansion. Improve time-to-value, gather structured feedback for product and engineering, support contract processes, and build customer success playbooks and metrics. Partner with founders on go-to-market experiments, product-market fit, and growth initiatives while developing strong customer relationships.

Manage a high-volume portfolio of eCommerce customers, driving product adoption, customer outcomes, retention, and renewal readiness. Monitor customer health and usage signals, identify risks, create success plans, and coordinate resolution with Support, Renewals, Sales, and Professional Services. Maintain accurate CRM and customer success platform records, document engagement and risks, capture customer feedback, and use AI tools to improve portfolio management and surface actionable insights.

Manage large law firm accounts as a strategic advisor, driving adoption, workflow transformation, retention, usage growth, and measurable customer value. Develop success plans, guide adoption of legal research, drafting, analytics, and AI solutions, lead change management, analyze customer health and usage data, and collaborate with Sales, Product, Marketing, and Enablement. Represent customer feedback to improve products and customer experience.

Manage a portfolio of 20–30 enterprise and commercial accounts, driving product adoption, monitoring health and usage data, identifying renewal and expansion opportunities, and leading customer trainings, demos, business reviews, and QBRs. Partner with account executives and field engineers, communicate customer feedback internally, and help developers realize measurable value from Sourcegraph’s technical SaaS products.

Own enterprise customer relationships and the day-to-day success of AI engineering deployments. Partner with customers and field deployment engineers to resolve issues, prioritize work, capture use cases, shape product roadmaps, and drive account expansion. The role requires technical and commercial fluency, direct experience with enterprise AI deployments, and substantial customer-site travel.

The Customer Success Manager will support customers by resolving issues, onboarding them to Canonical products, and collaborating with teams to enhance user experience.

Drive customer adoption, satisfaction, retention, and ROI for Cyera’s data security platform. Serve as a technical advisor, lead onboarding, training, workshops, and executive meetings, troubleshoot issues, develop success plans, monitor customer health, conduct quarterly business reviews, and provide feedback to product teams. The role requires SQL, scripting, API familiarity, project management, strong communication, and 25–50% annual travel.

Manage implementation, onboarding, adoption, retention, renewals, and expansion for mid-market public safety customers. Build scalable customer success processes, lead business reviews, provide proactive support, communicate product feedback to technical teams, and advocate for customer needs. The role requires enterprise technology implementation experience, customer success expertise, familiarity with commercial UAS and related software, strong project management skills, and travel across the Northeast.

Own post-sale relationships for a portfolio of B2B SaaS accounts from onboarding through renewal and expansion. Develop tailored adoption plans, monitor usage and support patterns, identify renewal risks, and lead customer conversations. Partner with sales on handoffs and collaborate with support and product to resolve issues. Support technically sophisticated customers running self-hosted or open-source Plane deployments, including those in regulated and enterprise environments.

Manage and optimize B2B marketing campaigns, serving as the primary customer contact and liaison with sales and operations. Responsibilities include campaign setup, kickoff calls, performance monitoring, quality control, reporting, CRM updates, customer communications, QBRs, and proactive issue resolution. The role requires strong organization, communication, presentation, analytical, and problem-solving skills while operating independently in a remote environment.