Top Remote Senior Level Customer Success Jobs in Boston, MA

The Enterprise Customer Success Manager at Overjet is responsible for ensuring customer success with Overjet's software platform. They will manage enterprise accounts, execute the customer success strategy, improve processes, and upsell software additions. The role requires excellent communication and interpersonal skills, 5+ years of customer success experience, and a bachelor's degree or extensive experience. The position offers competitive compensation, remote working policy, 401k plans, medical/dental/vision coverage, paid parental leave, and more.

Support growth and customer retention in the USA for a portfolio of strategic customers. Guide customers along their DEX maturity journey by driving adoption throughout the customer lifecycle. Collaborate with cross-functional teams to ensure operational success and upsell opportunities.

Manage post-sale experiences for Cloudflare's largest Enterprise customers, ensure customer satisfaction with services, maintain relationships, plan account growth, collaborate cross-functionally, manage customer feedback and product needs.