Top Customer Success Jobs in Boston, MA

Manage strategic customers using Imprivata’s Privileged Access Security solutions. Drive value realization, adoption, renewals, expansion, and customer satisfaction through success planning, business reviews, executive relationship management, and cross-functional issue resolution. Maintain account plans and health metrics in Gainsight, communicate customer insights to leadership, and support customer advocacy and marketing initiatives.

Own the end-to-end customer lifecycle for Robin’s B2B SaaS customers, including onboarding, relationship management, adoption, renewals, and expansion. Drive retention and revenue goals through account planning, usage analysis, executive business reviews, and advocacy development. Partner with Support, Product, Engineering, Sales, and Marketing to resolve issues, communicate roadmap value, and deliver customer feedback. Manage a multi-million-dollar book of national and multinational accounts.

Own the full customer lifecycle for complex B2B SaaS accounts, including onboarding, adoption, renewal, expansion, and risk mitigation. Manage multi-stakeholder relationships, lead executive business reviews, demonstrate ROI, and drive retention and growth. Partner with Support, Product, Engineering, and Marketing to resolve escalations, develop customer advocates, provide feedback, and improve team playbooks. Mentor peers and use AI tools to enhance account research, reporting, and customer success workflows.

Manage a high-volume portfolio of Datadog customers, driving product adoption, retention, renewals, and growth. Build strategic customer relationships, identify usage trends and renewal risks, handle support and billing requests, negotiate upsell and cross-sell opportunities, and advise customers on effective product use. Collaborate with support, product, finance, and legal teams while communicating fluently in Spanish.

Manage a high-volume book of Datadog customers by building strategic relationships, driving product adoption, supporting retention, identifying renewal risks and growth opportunities, and advising customers on effective product use. Handle technical support escalations, billing questions, and enablement requests while collaborating with support, product, finance, and legal teams. Negotiate contract terms and pricing for upsell and cross-sell opportunities.

Manage strategic enterprise SaaS accounts, guiding implementation, adoption, value realization, renewals, and expansion. Build relationships with business and IT executives, create customized success plans, monitor customer health, mitigate risks, and deliver business reviews. Partner with Sales, Professional Services, and Solution Integrators to ensure successful deployments and achieve retention and growth targets.

Principal Customer Success Manager responsible for strategic relationships with complex enterprise customers, driving adoption, measurable outcomes, retention, and expansion. The role develops success plans, influences product direction, establishes Customer Success best practices, leads cross-functional initiatives, mentors CSMs, analyzes account health and churn risk, and supports renewals, upsells, and cross-sells. Requires executive communication, strategic account management, business acumen, and familiarity with Salesforce, Gainsight, or similar platforms.

Own relationships, health, retention, and growth for enterprise carrier customers. Responsibilities include executive business reviews, performance reporting, escalation management, roadmap alignment, expansion opportunities, compliance documentation, audit responses, and cross-functional coordination with Product, Engineering, Implementation, Compliance, and Sales. The role also mentors Customer Success Associates and requires travel for solution workshops, leadership events, and customer reviews.

Manage enterprise customers after implementation by developing joint success plans, conducting executive business reviews, leading operational workshops, recommending workflow improvements, and driving value from Samsara’s IoT platform. Partner cross-functionally with Sales, Support, Sales Engineering, and Product, while mentoring Customer Success and Support teams. The role requires strong stakeholder communication, technical product knowledge, problem-solving, and up to 25% travel.

Build and maintain Customer Success and Implementation playbooks, SOPs, training programs, knowledge bases, presentation materials, and scalable workflows. Partner cross-functionally to communicate process and product changes, improve automation and efficiency, identify customer risks, and measure enablement effectiveness. Support implementation, launch readiness, customer health, escalations, business reviews, renewals, and expansion.

Manage strategic relationships with enterprise fleet customers using Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, coordinate cross-functional responses, drive customer value, and mentor Customer Success team members. The role requires enterprise SaaS experience, technical product knowledge, strong stakeholder communication, and strategic problem-solving.

Manage Samsara’s largest and most complex enterprise customers, driving platform adoption, business transformation, and long-term value. Develop joint success plans, lead executive business reviews, recommend workflow improvements, and align customer goals with Samsara’s roadmap. Partner cross-functionally with Sales, Support, Product, Finance, and Legal while influencing strategic initiatives and supporting multi-year operational transformations across industries.

Owns post-sale relationships for a portfolio of B2B SaaS customers, driving adoption, value realization, retention, renewals, and net revenue retention. Builds executive stakeholder relationships, develops mutual success plans, leads business reviews and renewal strategies, identifies customer risks, and coordinates with Sales and cross-functional teams to improve outcomes and support growth.

Serves as a trusted advisor to SaaS customers, driving adoption, value realization, engagement, retention, renewals, and expansion. Builds executive relationships, develops success plans, monitors customer health, mitigates risks, and identifies growth opportunities. Partners with Sales, Support, Professional Services, Product, and Marketing to resolve challenges, communicate customer feedback, and deliver measurable business outcomes across enterprise accounts.

Own a high-volume portfolio of large-market B2B clients and broker relationships, driving engagement, satisfaction, retention, and measurable ROI. The role manages account health, success KPIs, engagement plans, client projects, stakeholder communications, reporting, and educational sessions. It requires cross-functional collaboration with sales, strategic account management, and member services, plus proactive risk identification and executive-level client management. Remote work is available with travel up to 25% of the time.

Leads Customer Success strategy and execution for enterprise demand partners using Bankrate private marketplaces. Responsibilities include optimizing engagement and conversion, expanding partnerships, improving onboarding and time to value, connecting Product, Marketing, and Sales, translating engagement data into ROI, and managing a high-performing team in a B2B2C fintech environment.

Leads and develops a team of Strategic Customer Success Managers responsible for enterprise accounts. Drives retention, expansion, account health, renewals, QBRs, forecasting, and operational consistency. Serves as an executive escalation point, coaches strategic customer engagement, incorporates generative AI into workflows, and partners cross-functionally with Sales, Renewals, Onboarding, Product, and Professional Services. Tracks portfolio performance and supports customer value realization across high-value SaaS accounts.

Lead Klaviyo’s North American Enterprise Customer Success organization, managing 5–7 managers and approximately 40–50 CSMs. Own post-onboarding customer experience, retention, and cross-sell performance; establish goals, metrics, processes, and scalable account strategies. Partner with Sales, Product, Marketing, Finance, and Onboarding, resolve escalations, and develop leaders. Use customer data, predictive AI, and tools such as Claude, Gleen, and ChatGPT to improve workflows and renewal and expansion outcomes.

Manage a portfolio of merchant accounts as the primary post-sale contact, driving renewals, pricing updates, expansions, revenue, GMV growth, product adoption, and relationship health. Analyze merchant performance, recommend optimization programs, and coordinate Analytics, Credit, Technical, Marketing, and Product teams to improve outcomes. Lead strategic client relationships, negotiate commercial contracts, and communicate program impact to internal and external stakeholders.

Manage strategic client relationships and serve as the operational lead across assigned accounts. Oversee digital marketing campaign execution, project timelines, cross-functional coordination, performance reporting, client communications, and business reviews. Develop client roadmaps, recommend optimizations, identify growth opportunities, and partner with Sales to drive account expansion. The role requires strong project management, strategic thinking, communication, and stakeholder management skills, with 6+ years of relevant experience and willingness to travel as needed.

Own long-term relationships with enterprise legal and marketing teams from go-live through renewal. Drive product adoption, expansion, account health, executive business reviews, measurable customer value, and renewal support. Configure the platform, analyze usage, manage customer cadence, translate feedback into product input, and build Blee’s customer success playbook. The role requires enterprise SaaS experience, technical fluency, executive communication, and 10–20% customer travel.

Manage, hire, and develop Customer Success Managers while driving renewals, expansions, customer retention, and revenue growth. Serve as a customer-service role model, regional escalation point, and strategic advisor. Coach teams through contract negotiations and pricing objections, collaborate cross-functionally to resolve complex challenges, and build high-performing teams through talent attraction, retention, and development.

Manage enterprise customer relationships by developing multi-year success plans, leading executive business reviews, conducting workshops, driving adoption and expansion, and translating Samsara’s IoT platform capabilities into measurable safety, efficiency, and sustainability outcomes. Collaborate cross-functionally with Sales, Support, Sales Engineering, Product, and leadership while supporting complex enterprise accounts and multi-product strategies. The remote role requires up to 25% travel.

As a Customer Success Manager, you'll strengthen customer relationships, drive product usage, and identify growth opportunities while collaborating with internal teams at Datadog.

Drive product attachment and adoption for large enterprise customers through relationship management, onboarding, usage analysis, renewal risk mitigation, and cross-functional collaboration. Act as trusted advisor aligning customers' technical and business objectives to Datadog's observability and security offerings.