Top Customer Success Jobs in Boston, MA

Manage a portfolio of enterprise accounts to drive retention, revenue realization, and customer advocacy. Advise on best practices, conduct business and technical health reviews, align on success plans, coordinate internal resources, and surface customer insights to influence product and cross-functional teams.

The Customer Success Manager builds strong relationships with clients, engages proactively, provides onboarding and training, resolves technical issues, and analyzes customer health metrics to enhance platform usage.

Lead the North America Customer Success Desk to develop a digital-first, AI-enabled 1:many customer engagement model. Build and coach CSM teams, drive adoption and retention, design automated workflows, manage escalations, deliver voice-of-customer insights, and coordinate cross-functional processes to meet renewal and expansion targets.

Manage relationships with enterprise travel clients, driving retention and growth. Collaborate with sales and operations, ensuring clients maximize Flywire's payment solutions.

Manage a team of Customer Success Engineers supporting cloud and AI/ML workloads, driving operational excellence and customer satisfaction while leading strategic support operations.

The Senior Client Success Manager is responsible for managing strategic client relationships, ensuring value delivery, providing client advocacy, and collaborating with sales for expansion opportunities.

Manage strategic engagement with large enterprise customers to drive product adoption, value realization, renewals, and expansion. Build executive relationships, create Success Plans, lead business reviews, coordinate cross-functional resources, track adoption and health in Gainsight, and meet an annual ARR quota while leveraging AI-enabled tools.

Manage a portfolio of enterprise customers to drive adoption, retention, renewals and expansion. Own lifecycle from onboarding to renewal, use data and internal tools to measure health and utilization, take corrective actions, forecast risk and growth, and build trusted advisor relationships with senior technology leaders.

Lead and build a Strategic Customer Success team, design high-touch success programs and playbooks, coach CSMs into consultative executive partners, define adoption and retention metrics, synthesize account insights into product feedback, partner cross-functionally, and experiment to create a scalable strategic CS motion for a multi-product AI productivity suite.

The Customer Success Manager leads customer adoption of InterSystems software solutions, ensuring business value, satisfaction, and coordinating between multiple internal teams for effective support and growth.

As a Customer Success Manager, you'll strengthen customer relationships, drive product usage, and identify growth opportunities while collaborating with internal teams at Datadog.

Lead Enterprise Customer Success to drive adoption, retention, expansion, and advocacy. Build and scale a high-performing CS organization, operationalize AI-driven workflows, strengthen executive relationships, improve customer health and forecasting, and influence product roadmap through customer insights.

Lead and develop a 5-person Americas Customer Success team, own regional retention and NRR, manage 3-5 largest accounts, drive adoption and onboarding, coordinate cross-functional strategy with Sales, Product, and Education, maintain Salesforce reporting, and own regional CS operations, budgeting, and escalation management to ensure customer health and growth.

The role involves leading a Customer Success team, defining strategies for customer engagement, and ensuring customer satisfaction through effective management and coaching.

As a Client Success Lead, manage merchant relationships, drive revenue growth, and optimize performance through cross-functional collaboration and contract management.

The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.

The role involves managing customer relationships, driving product adoption, ensuring customer satisfaction, and identifying upsell opportunities within a book of business.

The Senior Customer Success Manager manages relationships with high-revenue SMB clients, driving satisfaction and retention through tailored guidance and proactive engagement, especially for Mandarin-speaking customers.

As a Customer Success Manager, you will develop relationships with enterprise customers, driving their success and adoption of Jellyfish's platform through onboarding, training, and regular check-ins with account health.

Lead and scale an enterprise Customer Success team for high-touch SaaS customers. Build CS processes, drive retention and expansion, manage escalations, collaborate cross-functionally, monitor performance metrics, and use data to improve outcomes for strategic accounts.

The Client Success Director leads client growth strategies, manages high-stakes negotiations, and coaches a team to deliver exceptional ROI through data-driven narratives, fostering C-suite relationships and enhancing client success.

The Customer Success Engineer will support strategic accounts with database technologies and cloud infrastructure, troubleshoot issues, optimize performance, and design scalable database architectures. This role includes collaboration with engineering teams and participating in incident response.

The Enterprise Customer Success Manager facilitates customer engagement, ensuring clients maximize the value of IoT solutions through tailored success plans and collaboration across teams.

The Client Success Director manages relationships with Adobe accounts, focusing on commercial growth, strategic leadership, and client satisfaction. Responsibilities include driving upsell strategies and leading client engagements with senior stakeholders to maximize Adobe solutions.

The Customer Success Manager at Klaviyo focuses on ensuring customer satisfaction by empowering creators and facilitating their use of first-party data for personalized experiences in ecommerce. Responsibilities include onboarding new hires, collaborating with clients, and attending industry events with up to 10% travel.