Top Customer Success Jobs in Boston, MA
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The SVP of Global Customer Success and Support is responsible for driving customer experience and support excellence. They will lead a global team and work collaboratively to create a transparent and expert experience that delivers meaningful customer impact.
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The Customer Support Team Lead is responsible for overseeing a support team, triaging escalations, providing guidance, and ensuring team members meet goals and KPIs. The role involves monitoring customer satisfaction, troubleshooting, and updating internal procedures.
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Responsible for supporting VIP accounts, managing temporary account management, providing best-in-class service, communicating with VIP accounts, and executing VIP engagement strategy to foster player loyalty and drive brand advocacy.
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The Customer Success Manager will be responsible for ensuring the success and retention of Enterprise accounts by providing continuous support and guidance. They will also be responsible for onboarding new customers, driving product usage, and executing consulting projects. The ideal candidate should have experience in consulting for IT Management projects and strong project management skills.
As a Customer Implementation Specialist, you will play a crucial role in the success of our customer’s onboarding journey. You will be responsible for executing tasks and activities related to the installation and deployment of our software. Your excellent communication skills, project management experience, and customer service mindset will contribute to high customer satisfaction.
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Training Specialist & Operations Support role at Federal Reserve Bank of Boston responsible for coordinating new hire orientation, conducting training programs, developing learning opportunities, and serving as a subject matter expert in department procedures and policies.
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Help customers derive best value from solutions, provide training, work on implementations and customization requests, engage with customers, manage accounts, generate resources, and conduct surveys. Build strong relationships with customers and internal teams.
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Seeking a talented and experienced Customer Success Manager (CSM), specialized in data security and governance, to excel in onboarding, customer health management, value management, renewal management, and perform general CSM duties.
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Join us as a Scaled Customer Success Manager at Jellyfish, focusing on managing a large portfolio of customers, guiding them on utilizing the platform's key use cases, and driving value from their investments. Responsibilities include customer engagement, developing expansion plans, and monitoring adoption trends. Ideal candidates possess customer-facing experience, SaaS knowledge, and a track record in customer success or sales. Team-oriented, customer-obsessed mindset, and strong presentation skills are key.
As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling.
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