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Top Customer Success Jobs in Boston, MA

122+ Job Results
Be an Early Applicant
22 Hours Ago
Boston, MA
Hybrid
3,000 Employees
7+ Years of Experience
3,000 Employees
7+ Years of Experience
Cloud • Information Technology • Sales • Security • Software • Cybersecurity
The SVP of Global Customer Success and Support is responsible for driving customer experience and support excellence. They will lead a global team and work collaboratively to create a transparent and expert experience that delivers meaningful customer impact.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+56 More
Be an Early Applicant
2 Days Ago
Boston, MA
Hybrid
957 Employees
$128K Annually
5-7 Years of Experience
957 Employees
$128K Annually
5-7 Years of Experience
Healthtech • Security • Software • Cybersecurity
The Customer Support Team Lead is responsible for overseeing a support team, triaging escalations, providing guidance, and ensuring team members meet goals and KPIs. The role involves monitoring customer satisfaction, troubleshooting, and updating internal procedures.
Top Benefits:
401-K Matching
Company Equity
Company Outings
+50 More
Be an Early Applicant
2 Days Ago
Boston, MA
Remote
4,500 Employees
$61K-$91K Annually
1-3 Years of Experience
4,500 Employees
$61K-$91K Annually
1-3 Years of Experience
Digital Media • Gaming • Information Technology • Software • Sports • eSports
Responsible for supporting VIP accounts, managing temporary account management, providing best-in-class service, communicating with VIP accounts, and executing VIP engagement strategy to foster player loyalty and drive brand advocacy.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+50 More

Featured Jobs

Be an Early Applicant
2 Days Ago
Boston, MA
Remote
550 Employees
3-5 Years of Experience
550 Employees
3-5 Years of Experience
Cloud • Information Technology • Sales • Software
The Customer Success Manager will be responsible for ensuring the success and retention of Enterprise accounts by providing continuous support and guidance. They will also be responsible for onboarding new customers, driving product usage, and executing consulting projects. The ideal candidate should have experience in consulting for IT Management projects and strong project management skills.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+60 More
79 Employees
Events • Software
As a Customer Implementation Specialist, you will play a crucial role in the success of our customer’s onboarding journey. You will be responsible for executing tasks and activities related to the installation and deployment of our software. Your excellent communication skills, project management experience, and customer service mindset will contribute to high customer satisfaction.
Top Benefits:
401-K
401-K Matching
Company Outings
+23 More
Be an Early Applicant
2 Days Ago
Boston, MA
Hybrid
1,200 Employees
1-3 Years of Experience
1,200 Employees
1-3 Years of Experience
Fintech • Information Technology • Payments • Sharing Economy • Social Impact • Financial Services • Cryptocurrency
Training Specialist & Operations Support role at Federal Reserve Bank of Boston responsible for coordinating new hire orientation, conducting training programs, developing learning opportunities, and serving as a subject matter expert in department procedures and policies.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+49 More
Be an Early Applicant
2 Days Ago
Boston, MA
Remote
23,000 Employees
$135K-$154K Annually
3-5 Years of Experience
23,000 Employees
$135K-$154K Annually
3-5 Years of Experience
Aerospace • Information Technology • Robotics • Semiconductor
Help customers derive best value from solutions, provide training, work on implementations and customization requests, engage with customers, manage accounts, generate resources, and conduct surveys. Build strong relationships with customers and internal teams.
Top Benefits:
401-K
401-K Matching
Dental Insurance
+11 More
Be an Early Applicant
2 Days Ago
Boston, MA
Remote
250 Employees
3-5 Years of Experience
250 Employees
3-5 Years of Experience
Big Data • Cloud • Security • Software • Database
Seeking a talented and experienced Customer Success Manager (CSM), specialized in data security and governance, to excel in onboarding, customer health management, value management, renewal management, and perform general CSM duties.
Top Benefits:
401-K
Commuter Benefits
Company Equity
+41 More
Be an Early Applicant
3 Days Ago
Boston, MA
Remote
195 Employees
3-5 Years of Experience
195 Employees
3-5 Years of Experience
Cloud • Productivity • Software • Database • Analytics
Join us as a Scaled Customer Success Manager at Jellyfish, focusing on managing a large portfolio of customers, guiding them on utilizing the platform's key use cases, and driving value from their investments. Responsibilities include customer engagement, developing expansion plans, and monitoring adoption trends. Ideal candidates possess customer-facing experience, SaaS knowledge, and a track record in customer success or sales. Team-oriented, customer-obsessed mindset, and strong presentation skills are key.
Top Benefits:
401-K
Commuter Benefits
Company Equity
+25 More
3 Days Ago
Boston, MA
Hybrid
5,000 Employees
$80K-$95K Annually
3-5 Years of Experience
5,000 Employees
$80K-$95K Annually
3-5 Years of Experience
Artificial Intelligence • Cloud • Software • Cybersecurity
As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+63 More
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