Desktop Support Engineer

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. 

Today we support more than 4,600 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200  global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

We, at Flywire, are seeking a Desktop Support Engineer to oversee IT support needs at our Boston office. You will be responsible for providing and maintaining reliable employee connectivity of office IT systems and desktop solutions across our global workforce. You must be comfortable working independently and be willing to actively take on a range of responsibilities from setting strategy to completing individual requests

• Facilitate new user on-boarding with the setting up of IT equipment and access
• Assist users in setting up video conferencing facilities
• Plan and manage capacity for hardware and software to cater to business needs
• Maintain IT facilities in the office and server rack
• Lead local IT vendor relationships
• Oversee and maintain an inventory of company assets, systems and peripherals
• Respond to helpdesk requests and work to improve the support process
• Assist with support tasks related to operating systems, software applications, wireless networks, networking, VoIP issues, and printers
• Provide technical training and guidance to both onsite and remote employees
• Create, update, and maintain knowledge articles in our knowledge management system

Here’s What We’re Looking For:

• Bachelor of science or equivalent
• 3+ years of experience working in an IT support/help-desk environment
• 3+ of expertise with Mac OS X or Microsoft Windows Operating Systems. Working experience with Linux is a plus
• Knowledge of TCP/IP, DHCP, DNS, LAN, VPN and basic VoIP concepts
• Experience working in JIRA Service Desk or another applicable ticketing system
• Familiar with managing SaaS tools like Gsuite, Okta, Slack, Jira or Confluence
• Can work with a wide range of personalities and levels of employees from associates to C level executives
• Ability to travel 10% of the time as required
• Hybrid at least 3 days in office
• Candidates must be located within the Great Boston Area

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

The US base salary range for this full-time position is $75,000-$90,000 plus restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.
 

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Hybrid