Top Customer Success Jobs in Boston, MA

The incumbent will manage customer relationships, ensuring satisfaction and guiding users on EliseAI products while addressing technical issues and strategizing with sales for client success.

Lead post-sales relationships for a portfolio of commercial accounts to drive adoption, retention, and measurable business outcomes. Build executive relationships, create and execute success plans and Executive Value Reviews, monitor customer health using Gainsight, mitigate risk, and coordinate cross-functional teams. Promote product adoption, capture customer feedback, and enable advocacy while identifying growth opportunities and supporting account planning within a pod-based team.

Lead post-sales relationships for a portfolio of enterprise customers to drive adoption, retention, value realization, and executive alignment. Build success plans, run Executive Value Reviews, monitor health via Gainsight, mitigate risk, coordinate cross-functional resources, and promote customer advocacy and growth opportunities.

As a Customer Success Manager, you'll strengthen customer relationships, drive product usage, and identify growth opportunities while collaborating with internal teams at Datadog.

Manage a portfolio of customers using Imprivata Privileged Access Security solutions to drive adoption, value realization, renewals, and expansion. Develop strategic account plans, lead solution assessments and business reviews, build executive relationships, coordinate cross-functional resources, track health metrics in Gainsight, and document success stories to support retention and growth.

The Customer Success Manager leads customer adoption of InterSystems software solutions, ensuring business value, satisfaction, and coordinating between multiple internal teams for effective support and growth.

Lead a portfolio of strategic enterprise customers to drive adoption, value realization, renewals and expansion using Nexthink's DEX methodology. Act as trusted advisor, run workshops and executive business reviews, track customer health and value, coordinate cross-functional teams, and maintain accurate CRM data.

Lead the North America Customer Success Desk to develop a digital-first, AI-enabled 1:many customer engagement model. Build and coach CSM teams, drive adoption and retention, design automated workflows, manage escalations, deliver voice-of-customer insights, and coordinate cross-functional processes to meet renewal and expansion targets.

As a Customer Success Associate, you'll drive customer adoption and retention, manage accounts, collaborate internally, and focus on strategic relationships.

Manage relationships with enterprise travel clients, driving retention and growth. Collaborate with sales and operations, ensuring clients maximize Flywire's payment solutions.

The Customer Success Manager at Hi Marley manages customer relationships, ensuring value realization through engagement and retention strategies, focusing on adoption and expansion opportunities while collaborating cross-functionally.

The Enterprise Customer Success Manager facilitates customer engagement, ensuring clients maximize the value of IoT solutions through tailored success plans and collaboration across teams.

As a Client Success Lead, manage merchant relationships, drive revenue growth, and optimize performance through cross-functional collaboration and contract management.

Manage long-term customer relationships for a high-volume book of Datadog customers, drive product adoption, identify growth and renewal risks, handle escalations and billing, negotiate upsell/cross-sell, and collaborate cross-functionally to ensure retention and a positive customer experience.

Lead and scale an enterprise Customer Success team for high-touch SaaS customers. Build CS processes, drive retention and expansion, manage escalations, collaborate cross-functionally, monitor performance metrics, and use data to improve outcomes for strategic accounts.

The Client Success Director leads client growth strategies, manages high-stakes negotiations, and coaches a team to deliver exceptional ROI through data-driven narratives, fostering C-suite relationships and enhancing client success.

The Customer Success Engineer will support strategic accounts with database technologies and cloud infrastructure, troubleshoot issues, optimize performance, and design scalable database architectures. This role includes collaboration with engineering teams and participating in incident response.

The Enterprise Customer Success Manager will engage with enterprise clients to maximize platform adoption, drive measurable improvements, and ensure satisfaction through onboarding and strategic recommendations.

The Customer Success Manager will ensure customer satisfaction by helping them with localization solutions and facilitating the onboarding process for multilingual content delivery, while maintaining strong customer relationships and understanding their global strategies.

The Senior Customer Success Manager will manage relationships with upper mid-market education accounts, drive customer adoption, ensure renewals, and collaborate cross-functionally to enhance customer success.

As a Customer Success Manager, you will lead client relationships, manage campaign execution, and coordinate internal teams to achieve successful marketing outcomes for clients.

The Customer Success Manager role focuses on managing client relationships to drive revenue growth through upsells and cross-sells while ensuring successful campaign execution and client satisfaction.

Serve as a strategic partner and trusted advisor for enterprise customers to drive adoption, retention, satisfaction, and measurable business value. Manage a portfolio of complex accounts, conduct executive reviews, mitigate renewal risk, identify expansion opportunities, lead escalations, provide cross-functional feedback, mentor team members, and improve Customer Success methodologies.

Manage a portfolio of U.S. public sector customers to drive adoption, retention, and expansion of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and run enablement and project initiatives to ensure customers realize business outcomes from GitLab.

Manage and grow merchant relationships by delivering proactive client success strategies, identifying upsell opportunities, conducting performance reviews, resolving issues, and collaborating cross-functionally to align client goals with company solutions.