Top Customer Success Jobs in Boston, MA

The Manager of Customer Success at Klaviyo oversees a team, improving customer satisfaction and retention. Responsibilities include recruitment, training, problem resolution, and collaboration with sales and marketing to enhance customer outcomes.

The Customer Success Manager is responsible for driving customer outcomes across a portfolio, managing relationships and retention, and collaborating across various teams to ensure value realization and maximize customer satisfaction.

Lead strategic post-sales relationships for Enterprise accounts, maximize customer lifetime value, drive retention and revenue realization, advise on complex technical and operational strategies, coordinate cross-functional resources, influence product roadmap, mentor teammates, and execute account strategy and business reviews to deliver measurable outcomes.

Manage relationships with enterprise travel clients, driving retention and growth. Collaborate with sales and operations, ensuring clients maximize Flywire's payment solutions.

The Senior Customer Success Manager serves as a trusted advisor, managing customer relationships and ensuring they maximize their investment in R7's cybersecurity solutions through support and guidance.

The Customer Success Manager will oversee customer accounts, drive the use of Tulip's platform for operational improvement, manage renewals, and collaborate with internal teams to enhance customer relations and processes.

Manage a team of Customer Success Engineers supporting cloud and AI/ML workloads, driving operational excellence and customer satisfaction while leading strategic support operations.

As a Senior Customer Success Manager, you'll ensure customer satisfaction, build relationships, provide product expertise, advocate for customer needs, and manage risks to meet their cybersecurity goals.

The incumbent will manage customer relationships, ensuring satisfaction and guiding users on EliseAI products while addressing technical issues and strategizing with sales for client success.

The Senior Client Success Manager is responsible for managing strategic client relationships, ensuring value delivery, providing client advocacy, and collaborating with sales for expansion opportunities.

The Customer Success Manager will engage proactively with customers, manage accounts, and collaborate internally to enhance product usage and account growth.

The Customer Success Manager leads customer adoption of InterSystems software solutions, ensuring business value, satisfaction, and coordinating between multiple internal teams for effective support and growth.

As a Customer Success Manager, you'll strengthen customer relationships, drive product usage, and identify growth opportunities while collaborating with internal teams at Datadog.

As a Scaled Customer Success Advisor, you'll support customers via digital channels, ensuring effective experiences and maximizing their use of Rapid7 products while handling inquiries, resolving issues, and driving customer engagement and satisfaction.

Lead and develop a 5-person Americas Customer Success team, own regional retention and NRR, manage 3-5 largest accounts, drive adoption and onboarding, coordinate cross-functional strategy with Sales, Product, and Education, maintain Salesforce reporting, and own regional CS operations, budgeting, and escalation management to ensure customer health and growth.

As a Customer Success Engineer, you'll drive adoption and satisfaction for enterprise customers using Deepgram's voice AI technology, fostering strong relationships and aligning technical solutions with business objectives.

Lead the Customer Success department to enhance retention and growth through strategic leadership, team development, and cross-functional collaboration, while managing complex account scenarios and key performance indicators.

The role involves leading a Customer Success team, defining strategies for customer engagement, and ensuring customer satisfaction through effective management and coaching.

The Customer Success Manager will engage with public sector clients to drive renewals, support customer success, and build strong relationships, ensuring alignment with business outcomes.

As a Client Success Lead, manage merchant relationships, drive revenue growth, and optimize performance through cross-functional collaboration and contract management.

The Customer Success Manager at Hi Marley manages customer relationships, ensuring value realization through engagement and retention strategies, focusing on adoption and expansion opportunities while collaborating cross-functionally.

The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.

The role involves managing customer relationships, driving product adoption, ensuring customer satisfaction, and identifying upsell opportunities within a book of business.

The Senior Customer Success Manager manages relationships with high-revenue SMB clients, driving satisfaction and retention through tailored guidance and proactive engagement, especially for Mandarin-speaking customers.

The Bilingual Payroll Customer Success Manager will enhance customer loyalty and reduce churn by managing account relationships, leading product trainings, and analyzing data to optimize client experiences.