Top Customer Success Jobs in Boston, MA

Owns customer success, adoption, consumption, renewal strategy, and expansion for large enterprise accounts. Builds executive relationships, develops success plans, documents business value, identifies growth opportunities, and advocates for customers internally. Partners with sales, marketing, product, and post-sales teams to drive business outcomes, resolve issues, create reference accounts, and support digital transformation. Requires strong commercial, technical, communication, and executive engagement skills, plus expertise in observability, cloud platforms, and application performance monitoring.

Manage Government and Defense customer accounts from sales handoff through onboarding, launch, adoption, and ongoing execution. Coordinate program milestones, participant enrollment, administrator training, account health, troubleshooting, renewals, and cross-functional deliverables. Develop scalable onboarding resources, documentation, FAQs, training materials, and communication templates. Support clients across the Middle East with occasional early morning meetings and partner with select corporate healthcare customers.

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.

Own long-term relationships with enterprise legal and marketing teams from go-live through renewal. Drive product adoption, expansion, account health, executive business reviews, measurable customer value, and renewal support. Configure the platform, analyze usage, manage customer cadence, translate feedback into product input, and build Blee’s customer success playbook. The role requires enterprise SaaS experience, technical fluency, executive communication, and 10–20% customer travel.

Manage enterprise customers after implementation by developing joint success plans, conducting executive business reviews, leading operational workshops, recommending workflow improvements, and driving value from Samsara’s IoT platform. Partner cross-functionally with Sales, Support, Sales Engineering, and Product, while mentoring Customer Success and Support teams. The role requires strong stakeholder communication, technical product knowledge, problem-solving, and up to 25% travel.

Manage a high-volume portfolio of Datadog customers by training users, driving product adoption, troubleshooting issues, and supporting retention. Identify, qualify, and execute upsell and cross-sell opportunities, negotiate contract terms, and advise customers on effective solution usage. Collaborate with support, product, finance, and legal teams while advocating for customers and contributing to a positive customer experience.

Manages strategic enterprise customers, builds executive relationships, leads QBRs and onboarding, analyzes adoption and usage data, identifies growth opportunities, and coordinates cross-functional teams to demonstrate Datadog’s business value.

Own strategic relationships with enterprise clients using Zeta’s marketing technology platform. Develop loyalty and lifecycle marketing strategies, analyze campaign performance, guide platform adoption, lead business reviews, and identify retention and growth opportunities. Collaborate with analytics, operations, and commercial teams while translating marketing data into actionable recommendations and managing multiple client priorities.

Leads global Solutions Architecture, Support Engineering, and Deal Operations teams supporting publishers, DSPs, and strategic partners. Owns technical escalations, integration health, incident response, partner onboarding, revenue-critical programs, monitoring, automation, and cross-functional product and engineering feedback. Serves as the senior technical voice in partner and executive discussions, translating technical issues into business outcomes while driving revenue, operational efficiency, and durable solutions.

Manage relationships with SMB customers throughout their journey, driving retention, product adoption, satisfaction, renewals, and expansion opportunities. Monitor customer analytics and health metrics, coordinate with Renewals, Support, Sales, and leadership, resolve issues, communicate customer feedback, and develop scalable programs that improve outcomes. Engage customers through Salesforce, Gainsight, calls, and email while identifying advocates and supporting cross-functional initiatives.

Manage a regional portfolio of mid-market and enterprise customers from onboarding through renewal. Drive product adoption, customer value, retention, and expansion by developing success plans, monitoring customer health, conducting reviews, supporting renewals, identifying expansion opportunities, resolving escalations, and sharing feedback with Product. Collaborate cross-functionally with Sales, Support, Engineering, Renewals, and Onboarding while maintaining accurate customer records and improving customer success playbooks.

Own strategic relationships with major B2B animal health partners, serving as their primary contact. Develop media plans, manage campaign execution, analyze performance data, lead business reviews, create presentations, onboard and train stakeholders, gather requirements and feedback, and identify growth opportunities. Coordinate internal and external teams, maintain timelines, and recommend improvements that increase partner value and campaign performance.

Manage strategic customer accounts through onboarding, implementation, data feed configuration, stakeholder engagement, reporting, and ongoing success initiatives. Serve as a strategic advisor and escalation point, analyze performance data, advocate for customer needs, improve processes, and coordinate with Sales, Product, Engineering, and Support to drive measurable outcomes.

Manage a team of Customer Success Managers, enhancing customer experiences and driving business value, while developing long-term strategies and advocating for customer needs.

Lead a high-volume Scale Customer Success team serving mid-market and large commercial customers. Build segmentation strategies, digital and AI-driven engagement programs, playbooks, and lifecycle workflows to improve retention, expansion, adoption, and CSM productivity. Hire and develop CSMs, manage risk using data, collaborate with Sales and cross-functional teams, and personally handle critical customer escalations.

Drive adoption, retention, and expansion for Eve’s legal technology platform across enterprise law firm accounts. Lead onboarding, maximize product utilization, demonstrate client ROI, develop case studies and use cases, gather feedback for product improvements, and maintain strong client relationships. Manage a smaller book of business with $10M–$20M in ARR ownership while delivering strategic upsells, cross-sells, and high customer satisfaction. The role requires legal industry expertise, analytical ability, project management, communication skills, and willingness to travel for client visits and industry events.

Leads a North America-based team of Customer Success Managers and Architects. Responsibilities include coaching and developing talent, managing staffing and hiring, strengthening executive customer relationships, supporting adoption and renewals, coordinating escalations, partnering cross-functionally, and improving customer success processes and tools.

Provides post-sales technical consulting and advisory support to GitLab customers. The role drives adoption, utilization, measurable business outcomes, renewals, and expansion through tailored solution programs, workshops, demos, and enablement. It partners with Sales, Product Management, Engineering, and Professional Services while serving as a trusted advisor on DevSecOps practices, architecture, and GitLab use cases.

Manage a portfolio of clients as a strategic advisor, driving retention, renewals, expansion, platform adoption, and revenue growth. Develop data-driven email, SMS, lifecycle, and omnichannel marketing strategies; lead QBRs; coordinate cross-functional delivery; educate clients on platform capabilities; and oversee billing, budgeting, forecasting, and issue resolution.

Manage strategic enterprise customer relationships, align Workday solutions with business objectives, drive adoption and measurable value, and guide customers through AI innovation. The role coordinates Sales, Services, and Product teams; builds executive relationships; resolves complex issues; manages escalations; and supports retention, expansion, and long-term ROI. Travel up to 30% is required, with at least half of work time spent in the office or with customers, prospects, or partners.

Own and scale Black Kite’s global Customer Success function, including strategy, organization design, segmentation, customer health, retention, expansion, budgeting, and talent development. Lead two Senior Directors and the broader CSM organization while owning GDR and NDR outcomes. Drive AI adoption across customer workflows, represent Customer Success at the executive level, and partner cross-functionally with Sales, Product, Marketing, Finance, and Engineering.

Manages Customer Success Engineering for GitLab, an intelligent DevSecOps orchestration platform. The provided description contains no specific responsibilities or qualifications, but indicates a remote role supporting GitLab’s customer success and technical product environment. GitLab emphasizes AI-enabled workflows, collaboration, professional development, and employee benefits.

Own enterprise customer relationships from onboarding and implementation through adoption, renewals, and expansion. Lead deployments, coordinate technical and customer stakeholders, conduct training and onsite visits, monitor product usage and outcomes, resolve implementation issues, and develop scalable customer success processes. The role supports retail customers using indoor positioning technology to improve inventory visibility and store efficiency.

Manage a portfolio of approximately 80 SaaS customers, driving adoption, retention, renewals, and expansion. Identify account risks using customer health and usage data, execute retention plans, conduct executive business reviews, and align solutions with customer goals. Represent customer needs internally to Product and Engineering teams while improving onboarding and churn-prevention processes. The role requires commercial acumen, relationship management, and comfort handling renewal conversations and objections.

Manage and grow a portfolio of mid-market and enterprise customers by driving platform adoption, value realization, retention, and expansion. Lead onboarding, training, success planning, business reviews, and executive relationship management. Act as the customer advocate across internal teams, identify cross-sell and upsell opportunities, resolve churn risks, scale processes, use data to monitor customer health, and coach peers. The role requires frequent customer travel and collaboration across Sales, Marketing, Product, Engineering, and Professional Services.