Top Customer Success Jobs in Boston, MA

Manage, hire, and develop Customer Success Managers while driving renewals, expansions, customer retention, and revenue growth. Serve as a customer-service role model, regional escalation point, and strategic advisor. Coach teams through contract negotiations and pricing objections, collaborate cross-functionally to resolve complex challenges, and build high-performing teams through talent attraction, retention, and development.

Lead a portfolio of 8–10 strategic enterprise customers to drive adoption, renewals, and expansion. Act as trusted advisor to CIO/CISO-level stakeholders, build multi-year success plans, surface and mitigate long-term risk, coordinate cross-functional teams, and deliver measurable business outcomes through executive engagement, governance, and disciplined account health management.

As a Customer Success Manager, you'll strengthen customer relationships, drive product usage, and identify growth opportunities while collaborating with internal teams at Datadog.

Drive product attachment and adoption for large enterprise customers through relationship management, onboarding, usage analysis, renewal risk mitigation, and cross-functional collaboration. Act as trusted advisor aligning customers' technical and business objectives to Datadog's observability and security offerings.

Manage a portfolio of ~55 mid-market SaaS customers to drive adoption, value realization, renewals, and upsell. Build executive relationships, execute customer success plans, run business reviews and workshops, track value delivery, escalate risks, and collaborate across Sales, Services, Support, and Product. Maintain CRM records and support digital success programs.

Lead post-sales relationships for a portfolio of enterprise customers to drive adoption, retention, value realization, and executive alignment. Build success plans, run Executive Value Reviews, monitor health via Gainsight, mitigate risk, coordinate cross-functional resources, and promote customer advocacy and growth opportunities.

Lead onboarding and adoption for enterprise customers, build executive-level trusted advisor relationships, drive product value and growth, translate customer needs into product solutions, iterate onboarding strategy, quantify customer outcomes, and act as the voice of the customer to inform the roadmap.

Own operational processes, reporting, and programs for Customer Success Management. Translate ambiguous leadership questions into solutions, improve processes end-to-end, partner with Revenue Technology/Analytics, support planning (capacity, segmentation, territory), and drive cross-functional alignment with Sales and Finance to scale CS operations.

Manage scaled customer success for complex mid-market accounts using Samsara’s IoT platform. Responsibilities include driving adoption, demonstrating technical product value, diagnosing issues, leading customer workshops, recommending workflow transformations, developing action plans and success metrics, coordinating cross-functional teams, influencing product roadmaps, and supporting renewals and expansion.

Manage and grow relationships with corporate veterinary hospital groups. Serve as the primary client contact, lead account strategy, build executive relationships, conduct business reviews, gather product feedback, develop account roadmaps, support customer success and growth, and cultivate prospective consolidator partnerships.

Manage key client relationships as the primary communication point and strategic advisor. Lead account meetings, action items, performance reporting, presentations, optimization recommendations, catalog updates, marketing campaigns, and onboarding coordination. Collaborate with product, engineering, onboarding, and implementation teams to resolve issues and communicate initiatives. Build long-term corporate relationships, loyalty, and trust while supporting client success for Vetcove’s veterinary software platform.

The Customer Success Manager will manage 25-40 accounts, focusing on onboarding, upselling, and ensuring customer satisfaction with a technical healthcare product.

As an Engagement Manager, you will lead customer success for Cradle's largest clients in biopharma and biotech, ensuring they achieve measurable success in their protein R&D portfolios by building relationships and guiding strategic adoption of the platform.

The incumbent will manage customer relationships, ensuring satisfaction and guiding users on EliseAI products while addressing technical issues and strategizing with sales for client success.

Leads the global Customer Success organization for Falcon Cloud Security, managing managers and senior contributors while driving adoption, retention, expansion, customer satisfaction, and renewal outcomes. Defines scalable operating and coverage models, develops leaders, sponsors strategic executive relationships, manages escalations and customer risk, partners with Sales, Product, Engineering, and Services, forecasts resources, and uses data, tooling, automation, and AI to improve customer outcomes across complex multi-cloud environments.

Advise enterprise customers on GitLab adoption, DevSecOps practices, Git workflows, CI/CD, and platform maturity. Own a customer portfolio, develop success plans, lead technical workshops and Accelerator programs, coordinate escalations across internal teams, analyze usage signals, and drive adoption, retention, expansion, and customer satisfaction.

Drive adoption, retention, and expansion for Eve’s legal technology platform across enterprise law firm accounts. Lead onboarding, maximize product utilization, demonstrate client ROI, develop case studies and use cases, gather feedback for product improvements, and maintain strong client relationships. Manage a smaller book of business with $10M–$20M in ARR ownership while delivering strategic upsells, cross-sells, and high customer satisfaction. The role requires legal industry expertise, analytical ability, project management, communication skills, and willingness to travel for client visits and industry events.

The Enterprise Customer Success Manager facilitates customer engagement, ensuring clients maximize the value of IoT solutions through tailored success plans and collaboration across teams.

As a Customer Success Associate, you'll drive customer adoption and retention, manage accounts, collaborate internally, and focus on strategic relationships.

Manage 30+ enterprise SaaS accounts across implementation, adoption, renewal, and expansion. Lead stakeholder meetings and executive QBRs, maintain customer health data in Salesforce and Planhat, own GRR and NRR outcomes, mitigate risks, and identify upsell opportunities. Collaborate cross-functionally to resolve issues, drive platform adoption, support migrations, communicate AI capabilities, and represent customer needs internally. Travel 5–10% annually.

Manage a portfolio of manufacturing customers to drive digitization using Tulip, track usage and ROI, support renewals and expansions, coordinate cross-functional teams to resolve issues, and build scalable Customer Success processes while presenting account health and outcomes to executives.

The Customer Success Manager will ensure customer satisfaction by helping them with localization solutions and facilitating the onboarding process for multilingual content delivery, while maintaining strong customer relationships and understanding their global strategies.

Own adoption, retention, and expansion across a pooled portfolio of scaled customers through digital-first programs. Provide technical API integration guidance, troubleshoot issues, run demos, and create reusable enablement assets. Design automated customer journeys, webinars, self-service resources, and workflows that accelerate activation. Monitor usage and health data, identify expansion opportunities, report KPIs, and build scalable systems that reduce recurring manual work.

The Customer Success Manager role focuses on managing client relationships to drive revenue growth through upsells and cross-sells while ensuring successful campaign execution and client satisfaction.

Lead and scale the enterprise customer success function for Zocks, managing a team of Enterprise CSMs to drive adoption, value realization, renewals and expansion with large RIAs, broker-dealers, banks and financial firms. Build playbooks, metrics, and cross-functional partnerships while personally engaging executive stakeholders to ensure measurable customer outcomes.