Top Customer Success Jobs in Boston, MA

The Manager of Customer Success at Klaviyo oversees a team, improving customer satisfaction and retention. Responsibilities include recruitment, training, problem resolution, and collaboration with sales and marketing to enhance customer outcomes.

Lead and develop a team of Strategic Customer Success Managers, drive product adoption, and build executive-level customer relationships while enhancing operational efficiencies.

The Principal Customer Success Manager oversees the success of enterprise accounts, ensuring customer satisfaction, renewals, and business value realization through executive engagement and risk management.

Responsible for driving customer success for strategic enterprise customers, managing relationships, ensuring adoption of Nexthink solutions, and achieving renewal and upsell targets.

As a Scaled Customer Success Advisor, you'll support customers via digital channels, ensuring effective experiences and maximizing their use of Rapid7 products while handling inquiries, resolving issues, and driving customer engagement and satisfaction.

The Sr. Customer Success Manager role involves managing Spanish-speaking restaurant customers, facilitating account strategy discussions, and driving customer outcomes through value-based conversations in a high-volume call environment.

The Customer Success Manager II, SMB - Account Strategy engages with customers to ensure satisfaction and retention, leveraging Toast's platform to drive customer success and relationships.

The Customer Success Engineer will support strategic accounts with database technologies and cloud infrastructure, troubleshoot issues, optimize performance, and design scalable database architectures. This role includes collaboration with engineering teams and participating in incident response.

The Senior Client Success Manager is responsible for managing strategic client relationships, ensuring value delivery, providing client advocacy, and collaborating with sales for expansion opportunities.

The Manager, SMB - Account Strategy leads a team of Customer Success Managers, focusing on coaching, performance management, and customer outcomes to ensure account and revenue retention for Toast's services.

As a Customer Success Manager, you'll foster relationships with customers, drive product growth, and advocate for customer needs while collaborating cross-functionally to optimize customer experience and retention.

Act as a trusted advisor to Rapid7 customers, build relationships with technical and executive stakeholders, create Success Plans, drive product adoption, monitor usage and risks, advocate customer needs internally, and track KPIs to secure renewals and growth.

The Customer Success Manager will manage customer accounts, ensuring effective adoption of Tulip's tools, guide clients on improvements, and coordinate with internal teams for operational success.

Lead the Customer Success team focusing on $1B+ accounts, drive customer retention, and manage direct reports while engaging with key customers.

The Customer Success Manager at Hi Marley manages customer relationships, ensuring value realization through engagement and retention strategies, focusing on adoption and expansion opportunities while collaborating cross-functionally.

The Customer Success Manager at Benchling works to enhance customer experiences by leveraging analytics, partnership, and expertise in Life Sciences to optimize the use of Benchling's platform.

As a Customer Success Advisor, you'll support customers using R7 products, ensuring effective experiences, resolving inquiries, and improving adoption metrics.

Responsible for leading Customer Success Operations, optimizing digital engagement through automation, and translating strategic goals into actionable plans. Collaborates with cross-functional teams to enhance customer experiences at scale.

The Customer Success Manager will manage a diverse portfolio, ensure user adoption, lead reviews, and develop strategies for client success.

The Manager, Customer Success Engineering oversees Customer Success Engineers, driving customer engagement strategies, operational processes, and team development to enhance overall customer success and retention.

The Customer Success Manager ensures client success by driving product adoption, building partnerships, segmenting business, and mitigating churn to enhance customer experience.

The Customer Success Manager II manages a portfolio of customers, driving usage, retention, and expansion of OpenGov's SaaS solutions through proactive account management and relationship-building.

The Customer Success Manager builds strong relationships with clients, engages proactively, provides onboarding and training, resolves technical issues, and analyzes customer health metrics to enhance platform usage.

As a Customer Success Manager, you will manage strategic accounts, ensuring customer satisfaction, driving software adoption, and achieving retention and growth targets through relationship building and customized success plans.

The Customer Success Manager will lead customer engagement, drive product adoption, and enhance customer relationships for success with Dropbox. Responsibilities include managing deployments, addressing customer needs, and collaborating with internal teams for improved satisfaction and growth.