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eCommerce • Information Technology • Retail • Software
Owns recurring revenue, renewals, retention, and expansion for a US portfolio of Mirakl Connect clients. Advises customers on marketplace performance, assortment, pricing, promotions, and growth opportunities; identifies upsell and cross-sell opportunities; troubleshoots operational issues; and collaborates with Sales, Product, RevOps, Support, and marketplace teams. Maintains CRM records, forecasts accurately, manages churn risks, and channels customer feedback to improve the product and client experience.
eCommerce • Information Technology • Retail • Software
Drive new customer acquisition for Mirakl Ads across AMER by owning quota, executing a repeatable go-to-market strategy, and managing a 5–9 month enterprise sales cycle. Build senior relationships, position Mirakl as a retail media advisor, develop business cases, coordinate technical validation and negotiations, grow pipeline, and partner with Solutions Engineering, Product, Customer Success, and Legal to ensure smooth onboarding post-signature.
eCommerce • Information Technology • Retail • Software
Lead and develop an Account Management team responsible for renewals, upsell, and cross-sell. Drive predictable renewal and expansion processes, forecast and mitigate commercial risk, act as escalation for high-risk deals, partner cross-functionally, and build playbooks while hiring and mentoring top talent. Manage own quota in a player/coach capacity.
