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Top Hybrid Customer Success & Experience Jobs in Boston, MA
Reposted YesterdaySaved
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Artificial Intelligence • Cloud • Security • Software • Cybersecurity
Act as Datadog Logs subject-matter expert: investigate complex log escalations, lead technical calls, mentor support teams, collaborate with Engineering/Product, build diagnostic tools and guides, and resolve ingestion, parsing, pipeline, indexing, and retention issues.
Top Skills:
ConfluenceDatadogDatadog LogsGrokJIRAJSONLive TailZendesk
Enterprise Web • Hardware • Internet of Things • Software
The Customer Success Manager will manage customer accounts, ensuring effective adoption of Tulip's tools, guide clients on improvements, and coordinate with internal teams for operational success.
Fintech • Payments • Software
Manage an education-client portfolio, build strategic relationships, drive adoption and expansion of payment solutions, oversee implementations, renew contracts, negotiate upsells, and identify client risks and growth opportunities. Collaborate cross-functionally to improve processes, resolve issues, and deliver presentations to stakeholders and executives. Use data-driven account planning to support retention and revenue growth.
Top Skills:
CRMSalesforce
Artificial Intelligence • Cloud • Information Technology • Security • Software • Cybersecurity • Data Privacy
Own strategic technical success for Fortune 100 enterprise customers, driving adoption, retention, onboarding, and expansion of Snyk’s application security platform. Build trusted relationships with engineering and security leaders, lead business reviews, demonstrate ROI through data-driven storytelling, advocate for customer needs, and coordinate resources to resolve technical challenges and support DevSecOps transformations.
Top Skills:
Application SecurityDevsecopsGitJenkinsJIRAVisual Studio Code
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Lead a portfolio of 8–10 strategic enterprise customers to drive adoption, renewals, and expansion. Act as trusted advisor to CIO/CISO-level stakeholders, build multi-year success plans, surface and mitigate long-term risk, coordinate cross-functional teams, and deliver measurable business outcomes through executive engagement, governance, and disciplined account health management.
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Artificial Intelligence • Information Technology • Legal Tech • Productivity • Professional Services • Consulting • Asset Management + Discovery
Guide law firm clients through onboarding, configuring case management platforms, data migration, testing, training, and ongoing advisory to optimize workflows, automations, and adoption.
Top Skills:
Case Management PlatformsClioFilevineLitifyPracticepantherSaaS
Artificial Intelligence • Big Data • Cloud • Information Technology • Machine Learning • Software
Manage a portfolio of ~55 mid-market SaaS customers to drive adoption, value realization, renewals, and upsell. Build executive relationships, execute customer success plans, run business reviews and workshops, track value delivery, escalate risks, and collaborate across Sales, Services, Support, and Product. Maintain CRM records and support digital success programs.
Top Skills:
CRMNexthink
Reposted 6 Days AgoSaved
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Artificial Intelligence • Cloud • Insurance • Software • Database • Conversational AI • Generative AI
The Director of Customer Experience & Scaled Success at Hi Marley leads customer engagement strategies and adoption journeys, enhancing customer experience and operational efficiency while fostering community and advocacy.
Top Skills:
Ai-Powered SoftwareB2B Saas
Artificial Intelligence • Big Data • Cloud • Security • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Lead post-sales relationships for a portfolio of enterprise customers to drive adoption, retention, value realization, and executive alignment. Build success plans, run Executive Value Reviews, monitor health via Gainsight, mitigate risk, coordinate cross-functional resources, and promote customer advocacy and growth opportunities.
Top Skills:
GainsightNasuni File Data Platform
Healthtech • Information Technology • Security • Software • Cybersecurity
Lead strategy and growth of Imprivata's customer community via Salesforce Experience Cloud. Design engagement, onboarding, advocacy, and event programs; track KPIs and analytics; manage content, forums, and user groups; partner cross-functionally to align community initiatives with product and business goals; gather customer feedback to influence product and voice-of-customer programs; and apply automation and digital tools to scale community experiences.
Top Skills:
AIAutomationSalesforce Experience Cloud
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