Top Hybrid Customer Success & Experience Jobs in Boston, MA

The Client Success Manager is responsible for managing strategic client relationships, driving value, and collaborating on product strategy. They support client satisfaction, retention, and revenue growth while advocating for client insights and managing change requests.

The Account Manager drives campaign performance, manages client relationships, provides data-driven insights, and identifies upsell opportunities to meet revenue goals.

The Account Manager will manage client campaigns, optimize performance to meet KPIs, maintain relationships, provide insights, and drive revenue growth. The role includes client training, communication, and occasional travel to support relationships and business expansion.

As a Senior Account Manager, you will own client relationships, drive revenue growth, lead campaign execution, and identify strategic upsell opportunities, with a focus on maximizing ROI and client retention.

Lead CCaaS workstreams by managing entire delivery lifecycle, client partnerships, and cross-functional teams to ensure operational excellence and project success.

As a Customer Success Associate, you'll drive customer adoption and retention, manage accounts, collaborate internally, and focus on strategic relationships.

The Customer Success Manager drives customer relationships, facilitates onboarding and sales growth, and promotes product adoption while ensuring customer satisfaction.

Manage and mentor a team of Premier Support Engineers, ensuring high-quality customer support and team productivity while building relationships with key customers.

The Customer Success Manager will oversee customer accounts, drive the use of Tulip's platform for operational improvement, manage renewals, and collaborate with internal teams to enhance customer relations and processes.

The Business Development Representative will assist in sales management tasks, perform data entry, facilitate communication, and support regional sales teams with administrative duties and lead follow-up.

The role involves leading the global social media strategy, managing day-to-day operations, optimizing content across platforms, and driving engagement within the AI sector, while collaborating with various teams to enhance brand visibility and customer acquisition.

Business Development Representatives at Mirakl engage in prospect research, support sales efforts, and master AI tools to improve efficiency and strategy.

The Senior IT Service Desk Analyst will resolve technical issues, mentor juniors, support enterprise tools, manage IT processes, and oversee user access management.

The Senior Field Application Specialist trains and supports customers on SOPHiA GENETICS solutions, gathers feedback for product improvements, and collaborates on laboratory projects, requiring substantial travel and customer interaction.