Top Hybrid Customer Success & Experience Jobs in Boston, MA

Serve as the primary technical contact for customers to design scalable observability solutions, perform POCs, troubleshoot complex issues, deliver onsite training, advise on best practices, and relay customer feedback to product engineering to drive platform improvements.

Manage a book of dealership accounts to drive retention, adoption, and growth. Onboard new customers, provide consultative, data-driven guidance, resolve technical/billing issues, and collaborate cross-functionally to improve dealer outcomes and prevent churn.

Guide law firm clients through onboarding, configuring case management platforms, data migration, testing, training, and ongoing advisory to optimize workflows, automations, and adoption.

As a Senior Technical Success Manager, you will guide enterprise clients in securing their development processes, advocating customer needs, and driving the adoption of Application Security solutions through strategic relationship building and tailored onboarding programs.

Serve as the subject-matter expert for Datadog Synthetics, advising enterprise customers on architecture, data collection, and best practices. Collaborate with Product, Engineering, Sales, and Support to produce reference architectures, implementation guides, training, and POCs. Drive customer adoption at scale, troubleshoot complex production issues, and provide high-quality field feedback to shape product direction. Travel up to 40% and occasionally perform on-site deployments and demonstrations.

Manage and grow enterprise insurance/insurtech customers by building relationships, driving adoption and value realization, measuring ROI, mitigating risk, expanding accounts, and collaborating cross-functionally with product and engineering to ensure customer success.

The Senior Client Success Manager is responsible for managing strategic client relationships, ensuring value delivery, providing client advocacy, and collaborating with sales for expansion opportunities.

The Field Enablement Manager will design partner enablement frameworks, create certifications, manage training sessions, and collaborate cross-functionally for effective learning programs related to Benchling's AI platform.

The Customer Success Manager will oversee customer accounts, drive the use of Tulip's platform for operational improvement, manage renewals, and collaborate with internal teams to enhance customer relations and processes.

Lead post-sales relationships for a portfolio of enterprise customers to drive adoption, retention, value realization, and executive alignment. Build success plans, run Executive Value Reviews, monitor health via Gainsight, mitigate risk, coordinate cross-functional resources, and promote customer advocacy and growth opportunities.