Top Hybrid Customer Success Jobs in Boston, MA

Customer Success Manager at Klaviyo responsible for building and nurturing relationships with customers, providing assistance with product knowledge, and exceeding customer expectations. Key responsibilities include establishing as a trusted advisor, devising success plans, proactively reviewing customer performance, collaborating with internal teams, and contributing to product improvements. Required skills include account management, marketing strategy, communication, problem solving, and proficiency in Microsoft Office Suite, G-Suite, Salesforce.

Create products and services that define the future of digital manufacturing. Build and lead teams of talented individuals. Make crucial decisions that directly impact our core business. Work at the intersection of many complex disciplines. Get involved in all aspects of the company.

The Customer Success Onboarding Manager is responsible for overseeing the onboarding of new accounts to ensure a seamless experience for customers. They coordinate with various departments, manage resources, and communicate project status to stakeholders. Requirements include 2-5 years of experience in consulting, exceptional communication skills, project management experience, and knowledge of IT organizations. A Bachelor's degree is required, and PMP certification is a plus. Experience with Gainsight is preferred.

Seeking a Senior Consultant with 5-8 years of experience in IT Management, EA, and Transformation Management. Responsibilities include spearheading Business Transformation Advisory offerings, advising clients on LeanIX usage, and collaborating with sales, delivery, and leadership teams. Must have exceptional communication skills and enthusiasm for modern technologies like SAP, Cloud, and Microservices.

Customer Success Engineer responsible for technical aspects of the platform, customer communication, and developing solutions. Requires technical background, excellent customer focus, and 3+ years of experience in a similar role.

The Senior Credit Risk Specialist at the Federal Reserve Bank of Boston evaluates the effectiveness of credit risk management practices for a large financial institution. They lead oversight of credit risk in various business lines, conduct targeted reviews, and influence management actions through relationship management and negotiation. The role involves participating in strategic projects and contributing to risk assessment and supervision policies on a system basis.

The Customer Success Manager will be responsible for owning retention, churn rate, and upsells, as well as driving long-term customer adoption through scalable onboarding with multiple departments and use cases. They will work cross-departmentally with sales, product, and support teams to ensure customer success. Strong organizational and communication skills are required, as well as a love for start-ups.

The Floating Universal Banker at Leader Bank is responsible for maintaining a high level of service quality, selling Bank products, conducting financial transactions with customers, and adhering to security and compliance policies. This role requires strong interpersonal skills, communication skills, attention to detail, and the ability to handle multiple priorities.

Assist in driving the digital merchandising strategy and improving the overall customer experience on the website to drive profitable revenue and site conversions. Manage assortments, promotions, forecasts, and site optimizations. Utilize data and insights to execute merchandising strategies.