Top Hybrid Customer Success & Experience Jobs in Boston, MA

An Hour AgoSaved
Hybrid
Cambridge, MA, USA
130K-170K Annually
Entry level
130K-170K Annually
Entry level
Artificial Intelligence • Fintech • Machine Learning • Natural Language Processing • Software • Generative AI
Own AI partnership development from qualification through launch while managing strategic customer accounts. Build partner relationships, coordinate cross-functional sales, product, engineering, legal, and marketing efforts, and drive commercial outcomes. Lead customer adoption, renewals, expansion, trial conversion, and time-to-value for API, enterprise, and developer products. Operate autonomously in ambiguous environments, create new playbooks, resolve engagement issues, and manage senior stakeholder relationships globally.
Top Skills: APIsArtificial IntelligenceDeveloper ToolingMachine LearningNatural Language Processing
Reposted 2 Hours AgoSaved
Hybrid
Boston, MA, USA
Junior
Junior
Software
Provide technical support for the SciSure SaaS platform through Zendesk, troubleshoot and investigate product issues, assist with migrations and configurations, escalate complex incidents to engineering, and communicate resolutions to customers. Maintain product documentation, monitor recurring issues and feedback, support Developer Hub users, and advocate for improvements to customer experience and support processes.
Top Skills: Ai ToolsAPIsJIRAExcelMS OfficeMySQLPHPSdksSQLZendesk
Reposted 19 Hours AgoSaved
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Hybrid
Boston, MA, USA
Easy Apply
Junior
Junior
Artificial Intelligence • Big Data • Cloud • Security • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Supports SaaS renewals by preparing quotes, order forms, and documentation; maintains renewal trackers and CRM/CPQ data; communicates with customers under AE/CSM guidance; collaborates with sales ops and finance; ensures timely, accurate renewals and escalates issues.
Top Skills: CpqCRMMicrosoft Office SuiteSalesforce
Reposted 19 Hours AgoSaved
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Hybrid
Boston, MA, USA
Easy Apply
124K-165K Annually
Senior level
124K-165K Annually
Senior level
Artificial Intelligence • Cloud • Security • Software • Cybersecurity
Serve as a trusted technical advisor to enterprise customers, driving product adoption, providing hands-on IT operations guidance, performing environment analysis, conducting business reviews, collaborating with product and engineering teams, and improving best practices to maximize Datadog value.
Top Skills: AWSAzureChefCi/CdDatadogDockerGCPGitlabGoJavaScriptJenkinsKubernetesPerlPHPPuppetPythonRancherRuby
YesterdaySaved
Hybrid
Boston, MA, USA
136K-170K Annually
Junior
136K-170K Annually
Junior
Consumer Web • eCommerce • Software
Build and lead CarGurus Canada’s Account Management function, including designing scalable processes, hiring and developing Account Managers, and establishing team standards. Drive dealer retention, product adoption, expansion, churn mitigation, and customer success across account segments. Partner with sales and cross-functional leaders, use KPIs and data to guide decisions, resolve escalations, and improve dealer outcomes and team performance.
Top Skills: Salesforce
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Reposted YesterdaySaved
Hybrid
Boston, MA, USA
81K-122K Annually
Mid level
81K-122K Annually
Mid level
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Manage a portfolio of customers to drive adoption, value realization, retention, and growth for RapidScale solutions. Develop success plans, monitor health and utilization, lead onboarding and renewal readiness, coordinate cross-functional resources, conduct business reviews, and escalate and resolve customer issues while improving processes and promoting positive customer experiences.
Top Skills: AWSAzureCRMCustomer Success PlatformsGCPVMware
Reposted 2 Days AgoSaved
Hybrid
Boston, MA, USA
83K-105K Annually
Mid level
83K-105K Annually
Mid level
eCommerce • Information Technology • Retail • Software
Own end-to-end onboarding for Catalog Transformer customers from kickoff through launch, delivering training, implementation workshops, and product demos. Act as primary post-sales advisor, coordinate cross-functional teams, remove blockers, document playbooks, leverage AI/automation to improve onboarding efficiency, and support expansion and sales opportunities.
Top Skills: APIsCatalog TransformerClaudeDustMakeMirakl ConnectMirakl PlatformSalesforce
Reposted 4 Days AgoSaved
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Hybrid
Boston, MA, USA
Easy Apply
109K-202K Annually
Expert/Leader
109K-202K Annually
Expert/Leader
Artificial Intelligence • Cloud • Insurance • Software • Database • Conversational AI • Generative AI
Lead and scale the Customer Deployment & Delivery organization to run implementations, integrations, onboarding, adoption, and successful customer launches. Drive measurable outcomes, improve deployment methodologies and KPIs, partner cross-functionally, leverage automation and AI where appropriate, and build a high-performing team and next-generation leaders. Hybrid role (Boston 2-3 days/week).
Reposted 6 Days AgoSaved
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Remote or Hybrid
Boston, MA, USA
Easy Apply
136K-190K Annually
Senior level
136K-190K Annually
Senior level
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software
Serve as the primary technical contact for customers to design scalable observability solutions, perform POCs, troubleshoot complex issues, deliver onsite training, advise on best practices, and relay customer feedback to product engineering to drive platform improvements.
Top Skills: Active DirectoryApacheAPIsBarracudaCloud-NativeContainerizationDell EquallogicDevOpsEmcF5 BigipGroovyHp LefthandHyper-VIisJdbcJmxLinuxLogicmonitorMySQLNetappNetscalerObservabilityPerfmonPostgresPowershellPythonRubySmtpSnmpSQLTomcatVMwareWindowsWmiXen Server
Reposted 6 Days AgoSaved
Hybrid
Boston, MA, USA
Internship
Internship
Artificial Intelligence • Cloud • Information Technology • Security • Software • Cybersecurity • Data Privacy
Snyk seeks applicants for their Summer Co-op 2026 program, focusing on developing secure AI software and fostering a supportive, inclusive workplace.
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