Top Hybrid Customer Success & Experience Jobs in Boston, MA

The Customer Success Manager will oversee customer accounts, drive the use of Tulip's platform for operational improvement, manage renewals, and collaborate with internal teams to enhance customer relations and processes.

Lead customer listening and experience measurement programs, combine structured and unstructured signals using AI/NLP to generate insights, drive cross-functional action, manage closed-loop feedback and influence product and operational improvements across the customer lifecycle.

The Customer Success Manager will develop customer relationships, lead strategic calls, and drive growth through onboarding and renewals while identifying upsell opportunities.

Serve as the primary technical contact for customers to design scalable observability solutions, perform POCs, troubleshoot complex issues, deliver onsite training, advise on best practices, and relay customer feedback to product engineering to drive platform improvements.

Manage a book of dealership accounts to drive retention, adoption, and growth. Onboard new customers, provide consultative, data-driven guidance, resolve technical/billing issues, and collaborate cross-functionally to improve dealer outcomes and prevent churn.

Own end-to-end onboarding for Catalog Transformer customers from kickoff through launch, delivering training, implementation workshops, and product demos. Act as primary post-sales advisor, coordinate cross-functional teams, remove blockers, document playbooks, leverage AI/automation to improve onboarding efficiency, and support expansion and sales opportunities.

Serve as the subject-matter expert for Datadog Synthetics, advising enterprise customers on architecture, data collection, and best practices. Collaborate with Product, Engineering, Sales, and Support to produce reference architectures, implementation guides, training, and POCs. Drive customer adoption at scale, troubleshoot complex production issues, and provide high-quality field feedback to shape product direction. Travel up to 40% and occasionally perform on-site deployments and demonstrations.

Serve as primary contact for enterprise customers, build executive relationships, drive adoption and expansion, create account plans, monitor health and usage, collaborate cross-functionally, and deliver executive reporting and strategic insights to maximize client value.

The Field Enablement Manager will design partner enablement frameworks, create certifications, manage training sessions, and collaborate cross-functionally for effective learning programs related to Benchling's AI platform.

Manage and grow enterprise insurance/insurtech customers by building relationships, driving adoption and value realization, measuring ROI, mitigating risk, expanding accounts, and collaborating cross-functionally with product and engineering to ensure customer success.