Top Hybrid Customer Success & Experience Jobs in Boston, MA

As a Licensed Service Agent, you'll handle customer service inquiries, resolve issues, process policy changes, and enhance customer experiences.

The Senior Customer Support Engineer diagnoses complex software issues for customers, leading technical resolutions while maintaining strong relationships and mentoring peers.

The Clinical Intern assists in workflow, communications, and data tracking within the clinical team, supporting customer relations and CEO office tasks.

Lead lifecycle marketing campaign operations, ensuring high-quality delivery across channels, managing a team, and employing AI for efficiency.

As an Advisory Solution Consultant, you will engage with customers to create AI solutions, conduct workshops, and design proofs of concept. You will work in a collaborative environment and apply your technical knowledge to solve client challenges effectively.

Manage relationships with medium to large enterprise customers, drive upsell and cross-sell opportunities, and ensure customer satisfaction with the security platform.

Manage a team of product solution architects to drive Datadog adoption at scale, recruit and develop talent, advise product and enterprise customers on architecture and observability best practices, and participate in executive-level customer engagements.

Manage the full customer lifecycle for Robins SaaS platform: onboard, drive adoption, analyze usage, run account plans and EBRs/QBRs, partner cross-functionally to resolve issues, and drive retention, expansion, and customer advocacy to maximize net revenue retention.

Provide empathetic, timely support via chat, email, phone, and screenshare; troubleshoot issues, escalate bugs to Engineering, document resolutions, and improve support processes and documentation.

Summer full-time paid internship supporting D1 Customer Success Operations: create product EOL strategy and processes, build automations and AI to manage EOL, and collaborate with operations, data science, ML, support, services, and customer success teams.

The role involves developing and managing strategic partnerships in the payments security and data space, focusing on customer growth, sales targets, and collaboration with internal teams for Mastercard's success.

The Implementation Specialist ensures new clients are ready to use the Perk platform, providing technical support and coordinating training sessions. They manage client rollouts and collaborate across teams to optimize client onboarding and satisfaction.