Top Hybrid Customer Success & Experience Jobs in Boston, MA

The Manager of Customer Success at Klaviyo oversees a team, improving customer satisfaction and retention. Responsibilities include recruitment, training, problem resolution, and collaboration with sales and marketing to enhance customer outcomes.

As a Software Support Specialist I, assist clients with inquiries about Invoiced features, diagnose issues via API logs, and provide documentation support.

As a VIP Host, you will cultivate relationships with engaged players, execute VIP strategies, manage communication, and lead reactivation efforts for brand loyalty.

The Implementation Engineer collaborates with customers to integrate Jellyfish into their software development processes, manage project onboarding, and provide ongoing training and recommendations.

The Senior Client Success Manager is responsible for managing strategic client relationships, ensuring value delivery, providing client advocacy, and collaborating with sales for expansion opportunities.

As a Customer Success Manager, you'll foster relationships with customers, drive product growth, and advocate for customer needs while collaborating cross-functionally to optimize customer experience and retention.

The Membership Services Enablement Specialist will design AI-driven support workflows, ensuring effective member assistance through automation and continuous improvement based on performance data.

Act as a trusted advisor to Rapid7 customers, build relationships with technical and executive stakeholders, create Success Plans, drive product adoption, monitor usage and risks, advocate customer needs internally, and track KPIs to secure renewals and growth.

The Associate Consultant will join Veeva's Consultant Development Program, focusing on technical consulting and software solutions in the life sciences industry, assisting in project management and customer workshops.

The Technical Account Manager will provide strategic technical guidance to customers, drive adoption of Tulip's no-code platform, and ensure operational excellence through customer enablement and collaboration with internal teams.