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Top Hybrid Customer Success & Experience Jobs in Boston, MA
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
The Senior Associate will lead customer transformation projects, enhance client relationships, mentor junior staff, and implement omnichannel strategies to improve customer service effectiveness.
Top Skills:
AIAutomationCcaasContact Center Technologies
Software
As a Customer Success Engineer at Postman, you will solve complex technical problems for customers, design implementable solutions, and create reusable assets that streamline workflows and improve customer value.
Top Skills:
APIsAWSAzureGitJavaScriptNode.jsTypescript
Artificial Intelligence • Cloud • Information Technology • Sales • Security • Software • Cybersecurity
As a Scaled Customer Success Advisor, you'll support customers via digital channels, ensuring effective experiences and maximizing their use of Rapid7 products while handling inquiries, resolving issues, and driving customer engagement and satisfaction.
Top Skills:
Crm SoftwareSalesforceZendesk
Fintech • Information Technology • Insurance • Software
As a Licensed Service Agent, you will be the main contact for customer inquiries, assisting with policy questions, renewals, and cancellations while ensuring a positive experience.
Top Skills:
Zendesk Customer Service Software
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Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
The Commercial Customer Growth Account Executive drives customer cross-sell and upsell for SMB accounts, liaising with teams to maximize value and meet quotas.
Top Skills:
ApolloGongLinkedin Sales NavigatorOutreachSalesforce
New
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Artificial Intelligence • Information Technology • Legal Tech • Productivity • Professional Services • Consulting • Asset Management + Discovery
Guide law firm clients through onboarding, configuring case management platforms, data migration, testing, training, and ongoing advisory to optimize workflows, automations, and adoption.
Top Skills:
Case Management PlatformsClioFilevineLitifyPracticepantherSaaS
Digital Media • Gaming • Information Technology • Software • Sports • Esports • Big Data Analytics
As a VIP Host, you will cultivate relationships with engaged players, execute VIP strategies, manage communication, and lead reactivation efforts for brand loyalty.
Fintech • Payments • Software
The Customer Implementation Associate guides clients through onboarding and implementation of Flywire solutions, facilitates training, answers inquiries, and collaborates with internal teams to ensure successful customer outcomes.
Top Skills:
Adobe AcrobatChurnzeroGoogle WorkspaceOktaSalesforceSlack
Fitness • Hardware • Healthtech • Sports • Wearables
The Membership Services Enablement Specialist will design AI-driven support workflows, ensuring effective member assistance through automation and continuous improvement based on performance data.
Top Skills:
Ai SystemsAutomation ToolsWorkflow Design
Big Data • Cloud • Productivity • Software • Database • Analytics • Automation
The Implementation Engineer collaborates with customers to integrate Jellyfish into their software development processes, manage project onboarding, and provide ongoing training and recommendations.
Top Skills:
Collaborative Project Management ToolsGitJIRA
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