Top Hybrid Customer Success & Experience Jobs in Boston, MA

The Director of Customer Experience & Scaled Success at Hi Marley leads customer engagement strategies and adoption journeys, enhancing customer experience and operational efficiency while fostering community and advocacy.

As a Customer Success Manager, you'll strengthen customer relationships, drive product usage, and identify growth opportunities while collaborating with internal teams at Datadog.

Lead strategy and growth of Imprivata's customer community via Salesforce Experience Cloud. Design engagement, onboarding, advocacy, and event programs; track KPIs and analytics; manage content, forums, and user groups; partner cross-functionally to align community initiatives with product and business goals; gather customer feedback to influence product and voice-of-customer programs; and apply automation and digital tools to scale community experiences.

Manage SMB customer relationships to drive product adoption, retention, satisfaction, and ARR growth. Monitor customer analytics, execute workflows in CRM/Gainsight, coordinate cross-functionally (Renewals, Support, Sales), surface voice-of-customer feedback, and identify advocates and scalable programs to improve customer outcomes.

Manage end-to-end renewals for assigned customers, engage customers 120 days prior, prepare quotes/contracts, drive retention, forecast renewals using data, and collaborate with sales and customer success to resolve at-risk accounts and improve renewal outcomes.

The Associate Consultant will join Veeva's Consultant Development Program, focusing on technical consulting and software solutions in the life sciences industry, assisting in project management and customer workshops.

Lead post-sales relationships for a portfolio of commercial accounts to drive adoption, retention, and measurable business outcomes. Build executive relationships, create and execute success plans and Executive Value Reviews, monitor customer health using Gainsight, mitigate risk, and coordinate cross-functional teams. Promote product adoption, capture customer feedback, and enable advocacy while identifying growth opportunities and supporting account planning within a pod-based team.

Lead post-sales relationships for a portfolio of enterprise customers to drive adoption, retention, value realization, and executive alignment. Build success plans, run Executive Value Reviews, monitor health via Gainsight, mitigate risk, coordinate cross-functional resources, and promote customer advocacy and growth opportunities.

Partner with enterprise customers to drive product value, lead onboarding, adoption, and growth, build trusted executive relationships, translate business needs into solutions, gather customer feedback, and collaborate cross-functionally to improve product and outcomes.

Manage a portfolio of ~55 mid-market SaaS customers to drive adoption, value realization, renewals, and upsell. Build executive relationships, execute customer success plans, run business reviews and workshops, track value delivery, escalate risks, and collaborate across Sales, Services, Support, and Product. Maintain CRM records and support digital success programs.

The Customer Success Manager will manage customer accounts, ensuring effective adoption of Tulip's tools, guide clients on improvements, and coordinate with internal teams for operational success.

Serve as primary technical contact for customers of Industrial IoT products: onboard and train users, diagnose and resolve complex technical issues, manage complaints, provide product feedback to engineering, analyze recurring system problems, and collaborate cross-functionally to improve products. Role requires customer-facing support and up to 25% travel.