Top Hybrid Customer Success Jobs in Boston, MA

The Strategic Customer Success Manager engages customers to ensure value realization, satisfaction, and adoption of Imprivata solutions, while managing account strategy and renewals.

As a Technical Escalations Engineer, you will master Agent Core, troubleshoot system issues, and optimize processes with Engineering collaboration.

Design and develop blended learning content for Customer Service training at Chewy. Collaborate with SMEs, manage projects, and mentor junior team members.

The Customer Onboarding Specialist will guide new customers through the onboarding process, support account configuration, and provide training to optimize their experience with the platform.

The Desktop Support Engineer will manage IT support needs, facilitate onboarding, oversee equipment, respond to helpdesk requests, and provide technical training.

As a Product Support Engineer, you will provide level 1 and 2 technical support, troubleshoot issues, engage with customers, and enhance documentation.

The Customer Solutions Associate supports LogRocket's customer base by executing product initiatives, offering support on AI products, collecting feedback, and optimizing processes.

As a Client Concierge, you will engage with Business.com customers through outreach, ensuring they are supported in using the platform and identifying optimization opportunities.

The Renewal Specialist will manage contract renewals, drive retention and upsell opportunities, and collaborate with various teams to improve processes.

Manage and execute customer email programs, ensuring alignment with customer success goals. Oversee email campaigns, coordinate communications, and manage cross-functional projects to enhance customer experience at Klaviyo.