Top Hybrid Customer Success & Experience Jobs in Boston, MA

The Technical Operations Manager will provide technical support for clients, troubleshoot issues, integrate publishers and DSPs, and collaborate with Product Management.

As a Customer Success Engineer at Postman, you will solve complex technical problems for customers, design implementable solutions, and create reusable assets that streamline workflows and improve customer value.

Lead the Optimization Services team at Benchling, managing Technical Account Managers and ensuring high-quality customer engagement and delivery standards while driving team performance and operational excellence.

The Commercial Customer Growth Account Executive drives customer cross-sell and upsell for SMB accounts, liaising with teams to maximize value and meet quotas.

The Billing Coordinator will handle customer inquiries related to billing and payments, resolve issues, update account information, and assist the Finance Operations team.

The Senior Customer Success Manager will manage customer relationships, driving retention and satisfaction by leveraging expertise in cybersecurity and product knowledge.

Guide law firm clients through onboarding, configuring case management platforms, data migration, testing, training, and ongoing advisory to optimize workflows, automations, and adoption.

As an Advisory Solution Consultant, you will engage with customers to create AI solutions, conduct workshops, and design proofs of concept. You will work in a collaborative environment and apply your technical knowledge to solve client challenges effectively.

The Integration Consultant will lead customer integrations, engage with IT teams on API and webhook configurations, and optimize integration performance while collaborating cross-functionally.

The Licensing Associate supports licensing, registration, and regulatory initiatives, ensuring compliance and efficiency in workflows by collaborating with internal teams and external regulators.