Top Hybrid Customer Success & Experience Jobs in Boston, MA

Own end-to-end onboarding for Catalog Transformer customers from kickoff through launch, delivering training, implementation workshops, and product demos. Act as primary post-sales advisor, coordinate cross-functional teams, remove blockers, document playbooks, leverage AI/automation to improve onboarding efficiency, and support expansion and sales opportunities.

Lead and develop an Account Management team responsible for renewals, upsell, and cross-sell. Drive predictable renewal and expansion processes, forecast and mitigate commercial risk, act as escalation for high-risk deals, partner cross-functionally, and build playbooks while hiring and mentoring top talent. Manage own quota in a player/coach capacity.

Serve as the subject-matter expert for Datadog Synthetics, advising enterprise customers on architecture, data collection, and best practices. Collaborate with Product, Engineering, Sales, and Support to produce reference architectures, implementation guides, training, and POCs. Drive customer adoption at scale, troubleshoot complex production issues, and provide high-quality field feedback to shape product direction. Travel up to 40% and occasionally perform on-site deployments and demonstrations.

Serve as primary contact for enterprise customers, build executive relationships, drive adoption and expansion, create account plans, monitor health and usage, collaborate cross-functionally, and deliver executive reporting and strategic insights to maximize client value.

The Field Enablement Manager will design partner enablement frameworks, create certifications, manage training sessions, and collaborate cross-functionally for effective learning programs related to Benchling's AI platform.

Manage and grow enterprise insurance/insurtech customers by building relationships, driving adoption and value realization, measuring ROI, mitigating risk, expanding accounts, and collaborating cross-functionally with product and engineering to ensure customer success.

Serve as a trusted technical partner for enterprise customers to drive adoption of Snyk's Application Security platform. Deliver onboarding, remove adoption barriers, coordinate resources, run QBRs using data to show ROI, advocate customer needs internally, and identify expansion opportunities while guiding engineering and security teams through DevSecOps transformations.

Manage a portfolio of SMB customers in North America to drive retention, upsell and product adoption. Build relationships with key stakeholders, analyze usage data, deliver business reviews, coordinate internal teams for smooth roll-outs, and prioritize account growth and issue resolution to meet quarterly targets.

The Associate Consultant will join Veeva's Consultant Development Program, focusing on technical consulting and software solutions in the life sciences industry, assisting in project management and customer workshops.

Manage end-to-end renewals for assigned customers, engage customers 120 days prior, prepare quotes/contracts, drive retention, forecast renewals using data, and collaborate with sales and customer success to resolve at-risk accounts and improve renewal outcomes.

The Technical Account Manager will provide strategic technical guidance to customers, drive adoption of Tulip's no-code platform, and ensure operational excellence through customer enablement and collaboration with internal teams.