Top Hybrid Customer Success & Experience Jobs in Boston, MA

Lead and scale the Customer Deployment & Delivery organization to run implementations, integrations, onboarding, adoption, and successful customer launches. Drive measurable outcomes, improve deployment methodologies and KPIs, partner cross-functionally, leverage automation and AI where appropriate, and build a high-performing team and next-generation leaders. Hybrid role (Boston 2-3 days/week).

Manage a portfolio of mature MongoDB customers to drive retention, renewals, and expansion. Act as primary contact, deliver enablement and business reviews, identify upsell opportunities using data signals, negotiate renewals, mitigate risk, and coordinate cross-functional teams to achieve customer outcomes and growth.

Own customer outcomes and value realization for enterprise cloud/managed services customers. Build and scale Customer Success programs, playbooks, and segment-specific engagement models. Orchestrate cross-functional teams (Sales, Delivery, Support, Billing) to drive retention, renewals, and expansion. Lead and develop the CS leadership and CSM organization, implement CS metrics and governance, and drive executive-level customer engagement focused on measurable business outcomes.

As a Customer Success Associate, you'll drive customer adoption and retention, manage accounts, collaborate internally, and focus on strategic relationships.

Serve as the primary technical contact for customers to design scalable observability solutions, perform POCs, troubleshoot complex issues, deliver onsite training, advise on best practices, and relay customer feedback to product engineering to drive platform improvements.

Manage a book of dealership accounts to drive retention, adoption, and growth. Onboard new customers, provide consultative, data-driven guidance, resolve technical/billing issues, and collaborate cross-functionally to improve dealer outcomes and prevent churn.

Snyk seeks applicants for their Summer Co-op 2026 program, focusing on developing secure AI software and fostering a supportive, inclusive workplace.

Manage a portfolio of customers to ensure satisfaction and retention, identify expansion and upgrade opportunities, build relationships as a product resource, maintain account data in Salesforce, and collaborate with Sales, Operations, and Marketing to drive growth and resolve customer needs.

The Field Enablement Manager will design partner enablement frameworks, create certifications, manage training sessions, and collaborate cross-functionally for effective learning programs related to Benchling's AI platform.

The Senior Alliance Manager will cultivate partnerships with life sciences companies, ensuring value and satisfaction through collaboration and execution of agreements. Responsibilities include developing relationships, leading meetings, tracking milestones, and managing operations for clients.