Top Hybrid Customer Success & Experience Jobs in Boston, MA

Lead the North America Customer Success Desk to develop a digital-first, AI-enabled 1:many customer engagement model. Build and coach CSM teams, drive adoption and retention, design automated workflows, manage escalations, deliver voice-of-customer insights, and coordinate cross-functional processes to meet renewal and expansion targets.

Lead a regional Payment Experience team handling payer enquiries via phone, chat, and email. Act as escalation point and product/content expert, drive team operations, training, quality, and process improvements, and liaise with regional and global stakeholders to optimize payer experience using data.

Lead strategic post-sales relationships for Enterprise accounts, maximize customer lifetime value, drive retention and revenue realization, advise on complex technical and operational strategies, coordinate cross-functional resources, influence product roadmap, mentor teammates, and execute account strategy and business reviews to deliver measurable outcomes.

Lead and scale the Customer Deployment & Delivery organization to run implementations, integrations, onboarding, adoption, and successful customer launches. Drive measurable outcomes, improve deployment methodologies and KPIs, partner cross-functionally, leverage automation and AI where appropriate, and build a high-performing team and next-generation leaders. Hybrid role (Boston 2-3 days/week).

The Customer Success Manager will oversee customer accounts, drive the use of Tulip's platform for operational improvement, manage renewals, and collaborate with internal teams to enhance customer relations and processes.

The Customer Experience Associate role involves providing exceptional customer service, managing communications across various channels, and advocating for customers to support business growth.

The Field Enablement Manager will design partner enablement frameworks, create certifications, manage training sessions, and collaborate cross-functionally for effective learning programs related to Benchling's AI platform.

The Elevate Banking Intern will support organization, cleanup, and standardization of client file systems, enhancing operational efficiency and ensuring audit readiness.

The Senior Client Success Manager is responsible for managing strategic client relationships, ensuring value delivery, providing client advocacy, and collaborating with sales for expansion opportunities.

The Customer Success Manager will engage proactively with customers, manage accounts, and collaborate internally to enhance product usage and account growth.