Top Hybrid Customer Success & Experience Jobs in Boston, MA

As a Specialty Navigator I, you will manage referrals and authorizations for patients, handle inquiries, and provide customer service in a healthcare setting.

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

The Senior Alliance Manager will cultivate partnerships with life sciences companies, ensuring value and satisfaction through collaboration and execution of agreements. Responsibilities include developing relationships, leading meetings, tracking milestones, and managing operations for clients.

The role focuses on optimizing customer experience systems, improving processes, analyzing data, and ensuring cross-functional collaboration to enhance customer satisfaction and operational efficiency.

Manage relationships with enterprise travel clients, driving retention and growth. Collaborate with sales and operations, ensuring clients maximize Flywire's payment solutions.

The Customer Success Manager will oversee customer accounts, drive the use of Tulip's platform for operational improvement, manage renewals, and collaborate with internal teams to enhance customer relations and processes.

Lead customer listening and experience measurement programs, combine structured and unstructured signals using AI/NLP to generate insights, drive cross-functional action, manage closed-loop feedback and influence product and operational improvements across the customer lifecycle.

The Customer Success Manager will develop customer relationships, lead strategic calls, and drive growth through onboarding and renewals while identifying upsell opportunities.

Serve as the primary technical contact for customers to design scalable observability solutions, perform POCs, troubleshoot complex issues, deliver onsite training, advise on best practices, and relay customer feedback to product engineering to drive platform improvements.

Manage a book of dealership accounts to drive retention, adoption, and growth. Onboard new customers, provide consultative, data-driven guidance, resolve technical/billing issues, and collaborate cross-functionally to improve dealer outcomes and prevent churn.