Top Hybrid Customer Success Jobs in Boston, MA

Create products and services that define the future of digital manufacturing. Build and lead teams of talented individuals. Make crucial decisions that directly impact our core business. Work at the intersection of many complex disciplines. Get involved in all aspects of the company.

The Customer Success Onboarding Manager is responsible for overseeing the onboarding of new accounts to ensure a seamless experience for customers. They coordinate with various departments, manage resources, and communicate project status to stakeholders. Requirements include 2-5 years of experience in consulting, exceptional communication skills, project management experience, and knowledge of IT organizations. A Bachelor's degree is required, and PMP certification is a plus. Experience with Gainsight is preferred.

The Senior Credit Risk Specialist at the Federal Reserve Bank of Boston evaluates the effectiveness of credit risk management practices for a large financial institution. They lead oversight of credit risk in various business lines, conduct targeted reviews, and influence management actions through relationship management and negotiation. The role involves participating in strategic projects and contributing to risk assessment and supervision policies on a system basis.

The Customer Success Manager will be responsible for owning retention, churn rate, and upsells, as well as driving long-term customer adoption through scalable onboarding with multiple departments and use cases. They will work cross-departmentally with sales, product, and support teams to ensure customer success. Strong organizational and communication skills are required, as well as a love for start-ups.

As a Quality & Training Specialist at CarGurus, you will collaborate with external Call Center Partners and Consumer Service and Support organization to deliver training to the Customer Support Agent workforce. Your responsibilities include enforcing quality management processes, monitoring CX Slack channels, conducting quality control audits, and identifying areas for process improvements. Strong communication and analytical skills are essential for this role.

Seeking a Customer Success Advisor to work with Customer Success Managers and cross-functional teams to implement processes, provide technical expertise, and ensure customer satisfaction. Responsibilities include technical process design, product knowledge sharing, customer support, training, feedback collection, and documentation creation. Required qualifications include a Bachelor's degree, 5+ years of technical experience, and proficiency in CRM systems like SalesForce.com and Gainsight.

Seeking a Senior Manager, Customer Lifecycle Management to optimize customer experience, retention, upsell, and renewal rates. Requires strong leadership, analytical skills, and a focus on customer centricity. Responsibilities include developing and executing customer lifecycle strategies and driving cross-functional efforts.