Top Hybrid Customer Success & Experience Jobs in Boston, MA

Serve as the primary technical contact for customers to design scalable observability solutions, perform POCs, troubleshoot complex issues, deliver onsite training, advise on best practices, and relay customer feedback to product engineering to drive platform improvements.

Manage a book of dealership accounts to drive retention, adoption, and growth. Onboard new customers, provide consultative, data-driven guidance, resolve technical/billing issues, and collaborate cross-functionally to improve dealer outcomes and prevent churn.

Snyk seeks applicants for their Summer Co-op 2026 program, focusing on developing secure AI software and fostering a supportive, inclusive workplace.

Manage a portfolio of customers to ensure satisfaction and retention, identify expansion and upgrade opportunities, build relationships as a product resource, maintain account data in Salesforce, and collaborate with Sales, Operations, and Marketing to drive growth and resolve customer needs.

The Field Enablement Manager will design partner enablement frameworks, create certifications, manage training sessions, and collaborate cross-functionally for effective learning programs related to Benchling's AI platform.

Manage a portfolio of customers to drive adoption, value realization, retention, and growth for RapidScale solutions. Develop success plans, monitor health and utilization, lead onboarding and renewal readiness, coordinate cross-functional resources, conduct business reviews, and escalate and resolve customer issues while improving processes and promoting positive customer experiences.

Manage and grow enterprise insurance/insurtech customers by building relationships, driving adoption and value realization, measuring ROI, mitigating risk, expanding accounts, and collaborating cross-functionally with product and engineering to ensure customer success.

The Senior Alliance Manager will cultivate partnerships with life sciences companies, ensuring value and satisfaction through collaboration and execution of agreements. Responsibilities include developing relationships, leading meetings, tracking milestones, and managing operations for clients.

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

The Customer Success Manager will oversee customer accounts, drive the use of Tulip's platform for operational improvement, manage renewals, and collaborate with internal teams to enhance customer relations and processes.