Top Hybrid Customer Success & Experience Jobs in Boston, MA

The role involves reviewing and coordinating complex referral requests, communicating with patients about services, benefits, and scheduling appointments while ensuring smooth clinical handoffs and compliance with health policies.

The Customer Success Manager ensures client success by driving product adoption, building partnerships, segmenting business, and mitigating churn to enhance customer experience.

Lead and scale the Customer Deployment & Delivery organization to run implementations, integrations, onboarding, adoption, and successful customer launches. Drive measurable outcomes, improve deployment methodologies and KPIs, partner cross-functionally, leverage automation and AI where appropriate, and build a high-performing team and next-generation leaders. Hybrid role (Boston 2-3 days/week).

Manage a portfolio of enterprise accounts to drive retention, revenue realization, and customer advocacy. Advise on best practices, conduct business and technical health reviews, align on success plans, coordinate internal resources, and surface customer insights to influence product and cross-functional teams.

Serve as primary relationship owner for assigned higher-education clients to drive adoption, retention, and revenue. Develop account plans, manage renewals and upsells, coordinate implementations, collaborate with internal teams to solve client issues, use data to identify risks, and deliver executive-level presentations and communications.

The Technical Account Manager will provide strategic technical guidance to customers, drive adoption of Tulip's no-code platform, and ensure operational excellence through customer enablement and collaboration with internal teams.

Lead a global Technology Account Management function for Open Finance, owning post‑go‑live technical client relationships, platform adoption, integration health, and technical strategy. Build and develop regional TAM leaders, drive measurable client outcomes, influence product and engineering roadmaps with client insight, and create enablement, knowledge, and automation to scale the function.

Manage a high-value SMB portfolio to drive satisfaction, retention, and expansion. Deliver consultative account growth, conduct data-driven QBRs, advocate product adoption, solve recurring friction, lead cross-functional initiatives, and build scalable processes to improve team efficiency and customer outcomes.

As a Customer Success Associate, you'll drive customer adoption and retention, manage accounts, collaborate internally, and focus on strategic relationships.

Manage a book of dealership accounts to drive retention, adoption, and growth. Onboard new customers, provide consultative, data-driven guidance, resolve technical/billing issues, and collaborate cross-functionally to improve dealer outcomes and prevent churn.