Top Hybrid Customer Success & Experience Jobs in Boston, MA

The Customer Success Manager will onboard manufacturing clients, optimize operations with AMRs, manage relationships, and track performance metrics to enhance customer satisfaction and drive growth.

As a Junior Solutions Engineer, assist customers with onboarding, provide support, troubleshoot issues, and gather feedback to enhance products and services.

The role involves managing client relationships, supporting capital markets transactions, and collaborating with internal teams while ensuring compliance with regulations.

The Quality Systems & Regulatory Affairs Specialist will execute regulatory strategies and maintain QMS for medical devices, ensuring compliance with international standards through collaboration and innovative problem-solving.

The Manager, Deliverability Strategy leads day-to-day operations and individual development within the deliverability function, focusing on service delivery, team performance, and client satisfaction while fostering a collaborative environment.

The Sr. Video Producer will be responsible for planning and producing educational video content for customer learning, managing localization workflows, and enhancing production processes. The role involves collaboration with various teams to ensure high-quality video resources and efficient video content production.

The Commercial Customer Growth Account Executive drives customer cross-sell and upsell for SMB accounts, liaising with teams to maximize value and meet quotas.

The Technical Operations Manager will provide technical support for clients, troubleshoot issues, integrate publishers and DSPs, and collaborate with Product Management.

Provide advanced customer-facing support for Invoiced across email, phone, and chat. Diagnose integrations and payment issues using logs and APIs, escalate complex cases, lead client calls, assist implementation and success teams, and contribute to documentation as the product SME.

Act as a trusted advisor to Rapid7 customers, build relationships with technical and executive stakeholders, create Success Plans, drive product adoption, monitor usage and risks, advocate customer needs internally, and track KPIs to secure renewals and growth.

As a Client Trainer II at Cox Automotive, you will deliver impactful training for clients, helping them adopt new technologies, while traveling nationwide.

The Customer Success Manager at Hi Marley manages customer relationships, ensuring value realization through engagement and retention strategies, focusing on adoption and expansion opportunities while collaborating cross-functionally.

The Senior Solution Consultant partners with sales teams to drive new business and account growth while mentoring peers on ServiceNow solutions and technical excellence.