Top Hybrid Customer Success & Experience Jobs in Boston, MA

As an Associate in Client Community, support clients and experts through the sales lifecycle by matching consultants, managing outreach, and facilitating projects.

Provide administrative support to the executive team, manage calendars, handle sensitive information, and assist with presentations and events.

As a Marketing QA Specialist, oversee QA operations, mentor team members, integrate AI tools, and ensure quality in marketing campaigns.

The Manager, Deliverability Strategy leads day-to-day operations and individual development within the deliverability function, focusing on service delivery, team performance, and client satisfaction while fostering a collaborative environment.

Lead and manage customer experience projects, ensuring alignment with strategic objectives, using data to enhance customer satisfaction, and collaborating with various teams for seamless execution.

The Customer Support Manager leads a team, develops support strategies, manages operations, and collaborates to enhance customer satisfaction and service quality.

The Technical Solutions Architect will lead client engagements, design integrations and automations, and align solutions with customer needs and Benchling's roadmap while ensuring technical success at enterprise levels.

The Business Systems Analyst will optimize internal business systems by gathering requirements, designing solutions, and aligning business needs with technology. Responsibilities include documentation, user acceptance testing, and monitoring system enhancements.

The role involves managing relationships with enterprise customers, ensuring product adoption and satisfaction while collaborating with internal teams to achieve customer goals.

Manage renewal contracts, develop negotiation strategies, identify customer needs, monitor health metrics, and engage in renewal discussions to enhance customer relationships and value realization.