Top Hybrid Customer Success & Experience Jobs in Boston, MA

The Sr. Video Producer will be responsible for planning and producing educational video content for customer learning, managing localization workflows, and enhancing production processes. The role involves collaboration with various teams to ensure high-quality video resources and efficient video content production.

Act as a trusted advisor to Rapid7 customers, build relationships with technical and executive stakeholders, create Success Plans, drive product adoption, monitor usage and risks, advocate customer needs internally, and track KPIs to secure renewals and growth.

As a Client Trainer II at Cox Automotive, you will deliver impactful training for clients, helping them adopt new technologies, while traveling nationwide.

The Customer Success Manager at Hi Marley manages customer relationships, ensuring value realization through engagement and retention strategies, focusing on adoption and expansion opportunities while collaborating cross-functionally.

The Senior Solution Consultant partners with sales teams to drive new business and account growth while mentoring peers on ServiceNow solutions and technical excellence.

Own and improve post-sales operational processes across onboarding, adoption, support, renewals, and services. Build reporting and dashboards, partner on capacity planning and forecasting, configure CRM and post-sales systems, lead cross-functional initiatives, and drive data-driven workflow improvements.

Guide law firm clients through onboarding, configuring case management platforms, data migration, testing, training, and ongoing advisory to optimize workflows, automations, and adoption.

Own a portfolio of enterprise clients as a trusted advisor, driving adoption, ROI, retention, and expansion. Lead cross-functional teams to deliver outcomes, run executive business reviews, influence product roadmap, and provide strategic guidance on recognition and engagement programs.

Summer full-time paid internship supporting D1 Customer Success Operations: create product EOL strategy and processes, build automations and AI to manage EOL, and collaborate with operations, data science, ML, support, services, and customer success teams.

Manage relationships with medium to large enterprise customers, drive upsell and cross-sell opportunities, and ensure customer satisfaction with the security platform.