Top Hybrid Customer Success & Experience Jobs in Boston, MA

The role focuses on advocating for customers by overseeing their engagement, ensuring product adoption, guiding best practices, and managing a portfolio to achieve business outcomes.

As a Licensed Service Agent, you will be the main contact for customer inquiries, assisting with policy questions, renewals, and cancellations while ensuring a positive experience.

The Senior SMB Account Manager will own a high-value portfolio of SMB customers, driving satisfaction and expansion through strategic partnerships and data-driven insights.

As a Customer Success Associate, you'll drive customer adoption and retention, manage accounts, collaborate internally, and focus on strategic relationships.

As a Scaled Customer Success Advisor, you'll support customers via digital channels, ensuring effective experiences and maximizing their use of Rapid7 products while handling inquiries, resolving issues, and driving customer engagement and satisfaction.

Lead customer experience projects, mentor junior staff, analyze process improvements, and collaborate on omnichannel strategies to enhance customer service quality.

Guide customers in designing and building scalable systems using MongoDB. Collaborate with sales teams, advise on architecture, and foster customer success while presenting complex technical concepts clearly.

The Marketing QA Team Lead will oversee QA operations for CRM and growth initiatives, manage a team, implement AI tools, and ensure quality standards are met.

The Implementation Engineer collaborates with customers to integrate Jellyfish into their software development processes, manage project onboarding, and provide ongoing training and recommendations.

The Customer Success Manager will oversee customer accounts, drive the use of Tulip's platform for operational improvement, manage renewals, and collaborate with internal teams to enhance customer relations and processes.