Top Hybrid Customer Success & Experience Jobs in Boston, MA

Lead customer adoption strategy and execution using AI-driven analytics and automation. Monitor adoption, GRR, NPS, and health scores; build dashboards, playbooks, and capacity plans. Drive cross-functional alignment, risk mitigation, and executive reporting to improve renewal, retention, and customer value.

Support Employee Workflow Solution Sales by providing technical expertise, delivering product demos, and conducting workshops while achieving sales goals.

The Senior NetSuite Business Systems Analyst will bridge Finance and Operations with Engineering, gathering requirements, customizing NetSuite, and implementing enhancements to optimize core systems.

The Customer Experience Lead will manage a bilingual team, enhance customer interactions, and improve operational efficiency while providing coaching and handling escalations.

The Enterprise Solution Consultant leads solution development for Benchling's largest clients, collaborating with sales and product teams to drive value and credibility in biotech R&D environments.

The CX Operations Manager will enhance customer experience processes, manage CX tools and automation, and drive cross-functional improvements in collaboration with various teams.

Lead the Account Management team, driving performance and business outcomes while developing talent and strategic partnerships across departments.

Datalign Advisory seeks a Manager of Public and Press Relations to drive communication strategies and enhance brand visibility in finance, fintech, and wealth management.

The Customer Success Manager will develop customer relationships, lead strategic calls, and drive growth through onboarding and renewals while identifying upsell opportunities.

As a Customer Success Manager, you'll build relationships with customers, drive product adoption, and upsell opportunities while collaborating internally. Fluency in Portuguese is essential.

Provide technical support to customers, troubleshoot issues, and enhance product knowledge. Collaborate with teams and manage documentation. Participate in on-call support.

The Sr. Implementation Consultant will be responsible for implementing student receivable and eCommerce solutions, ensuring client satisfaction through training and support, and contributing to product vision and documentation.