Top Hybrid Customer Success & Experience Jobs in Boston, MA

The Solutions Engineer will manage enterprise-level projects, lead solution development, and provide technical support while collaborating with customers and partners to improve manufacturing operations.

The Quality Systems & Regulatory Affairs Specialist will execute regulatory strategies and maintain QMS for medical devices, ensuring compliance with international standards through collaboration and innovative problem-solving.

The Customer Success Manager at Hi Marley manages customer relationships, ensuring value realization through engagement and retention strategies, focusing on adoption and expansion opportunities while collaborating cross-functionally.

Act as a trusted advisor to Rapid7 customers, build relationships with technical and executive stakeholders, create Success Plans, drive product adoption, monitor usage and risks, advocate customer needs internally, and track KPIs to secure renewals and growth.

As a Customer Success Advisor, you'll support customers using R7 products, ensuring effective experiences, resolving inquiries, and improving adoption metrics.

As a Solutions Engineer, you will support the sales team by conducting technical discovery, demos, and POCs, while collaborating with various internal teams to tackle customer issues and gain hands-on engineering experience.

As a Senior Technical Sales Enablement Partner at Snyk, you'll design scalable training programs for sales teams, enhance onboarding for new hires, and collaborate with Product, Marketing, and Engineering. You'll leverage data to improve training and create content that differentiates the Snyk platform, ensuring technical teams are well-equipped to support customer success.

The Sr. Implementation Consultant at Klaviyo leads enterprise-level implementation projects, manages customer expectations, defines Statements of Work, and ensures successful delivery aligned with customer goals.

The Senior Solution Consultant partners with sales teams to drive new business and account growth while mentoring peers on ServiceNow solutions and technical excellence.

Own and improve post-sales operational processes across onboarding, adoption, support, renewals, and services. Build reporting and dashboards, partner on capacity planning and forecasting, configure CRM and post-sales systems, lead cross-functional initiatives, and drive data-driven workflow improvements.

Manage relationships with medium to large enterprise customers, drive upsell and cross-sell opportunities, and ensure customer satisfaction with the security platform.

As a Senior Account Manager, you will own client relationships, drive revenue growth, lead campaign execution, and identify strategic upsell opportunities, with a focus on maximizing ROI and client retention.