Top Hybrid Customer Success & Experience Jobs in Boston, MA

Lead and develop an Account Management team responsible for renewals, upsell, and cross-sell. Drive predictable renewal and expansion processes, forecast and mitigate commercial risk, act as escalation for high-risk deals, partner cross-functionally, and build playbooks while hiring and mentoring top talent. Manage own quota in a player/coach capacity.

Own end-to-end onboarding for Catalog Transformer customers from kickoff through launch, delivering training, implementation workshops, and product demos. Act as primary post-sales advisor, coordinate cross-functional teams, remove blockers, document playbooks, leverage AI/automation to improve onboarding efficiency, and support expansion and sales opportunities.

Snyk seeks applicants for their Summer Co-op 2026 program, focusing on developing secure AI software and fostering a supportive, inclusive workplace.

Lead and scale the Customer Deployment & Delivery organization to run implementations, integrations, onboarding, adoption, and successful customer launches. Drive measurable outcomes, improve deployment methodologies and KPIs, partner cross-functionally, leverage automation and AI where appropriate, and build a high-performing team and next-generation leaders. Hybrid role (Boston 2-3 days/week).

As a Specialty Navigator I, you will manage referrals and authorizations for patients, handle inquiries, and provide customer service in a healthcare setting.

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

The Senior Alliance Manager will cultivate partnerships with life sciences companies, ensuring value and satisfaction through collaboration and execution of agreements. Responsibilities include developing relationships, leading meetings, tracking milestones, and managing operations for clients.

The role focuses on optimizing customer experience systems, improving processes, analyzing data, and ensuring cross-functional collaboration to enhance customer satisfaction and operational efficiency.

Manage relationships with enterprise travel clients, driving retention and growth. Collaborate with sales and operations, ensuring clients maximize Flywire's payment solutions.

The Customer Success Manager will oversee customer accounts, drive the use of Tulip's platform for operational improvement, manage renewals, and collaborate with internal teams to enhance customer relations and processes.

Lead customer listening and experience measurement programs, combine structured and unstructured signals using AI/NLP to generate insights, drive cross-functional action, manage closed-loop feedback and influence product and operational improvements across the customer lifecycle.