Top Hybrid Customer Success & Experience Jobs in Boston, MA

Lead strategic post-sales relationships for Enterprise accounts, maximize customer lifetime value, drive retention and revenue realization, advise on complex technical and operational strategies, coordinate cross-functional resources, influence product roadmap, mentor teammates, and execute account strategy and business reviews to deliver measurable outcomes.

Lead and scale the Customer Deployment & Delivery organization to run implementations, integrations, onboarding, adoption, and successful customer launches. Drive measurable outcomes, improve deployment methodologies and KPIs, partner cross-functionally, leverage automation and AI where appropriate, and build a high-performing team and next-generation leaders. Hybrid role (Boston 2-3 days/week).

Own and grow a portfolio of education clients by driving product adoption, managing renewals and upsells, executing strategic account plans, coordinating implementations, identifying risks via data, and delivering executive-level communications to increase retention and revenue.

The Senior Customer Success Manager serves as a trusted advisor, managing customer relationships and ensuring they maximize their investment in R7's cybersecurity solutions through support and guidance.

Manage relationships with mid-corporate healthcare, higher education, and non-profit clients, ensuring satisfaction and fostering business growth.

The Customer Success Manager will oversee customer accounts, drive the use of Tulip's platform for operational improvement, manage renewals, and collaborate with internal teams to enhance customer relations and processes.

The Customer Experience Associate role involves providing exceptional customer service, managing communications across various channels, and advocating for customers to support business growth.

The Field Enablement Manager will design partner enablement frameworks, create certifications, manage training sessions, and collaborate cross-functionally for effective learning programs related to Benchling's AI platform.

The Elevate Banking Intern will support organization, cleanup, and standardization of client file systems, enhancing operational efficiency and ensuring audit readiness.

The Senior Client Success Manager is responsible for managing strategic client relationships, ensuring value delivery, providing client advocacy, and collaborating with sales for expansion opportunities.