Top Hybrid Customer Success & Experience Jobs in Boston, MA

The Strategic Renewals Manager will execute renewal strategies to exceed targets, negotiate contracts, manage pricing, and collaborate with various teams.

The Business Development Representative builds and sources a sales pipeline by targeting C-level executives. Responsibilities include engaging in technical/business conversations, collaborating with Account Executives, and maintaining strong relationships with prospects.

The Senior NetSuite Business Systems Analyst will bridge Finance and Operations with Engineering, gathering requirements, customizing NetSuite, and implementing enhancements to optimize core systems.

The Implementation Manager will oversee GxP implementations, managing projects from kickoff to go-live, ensuring compliance with regulations, and advising customers on validation strategies and best practices.

The Manager of Technical Escalations Engineering leads a team to manage client technical requests, ensuring effective resolution and team productivity through coaching, training, and performance management.

Negotiate renewal contracts, maintain customer relationships, manage account metrics, and work with various teams to ensure customer value realization and contract compliance.

Lead the Account Management team, driving performance and business outcomes while developing talent and strategic partnerships across departments.

The Client Success Manager is responsible for managing strategic client relationships, driving value, and collaborating on product strategy. They support client satisfaction, retention, and revenue growth while advocating for client insights and managing change requests.

The Account Manager drives campaign performance, manages client relationships, provides data-driven insights, and identifies upsell opportunities to meet revenue goals.

Lead CCaaS workstreams by managing entire delivery lifecycle, client partnerships, and cross-functional teams to ensure operational excellence and project success.