Top Hybrid Customer Success Jobs in Boston, MA

The Desktop Support Engineer will provide IT support, manage hardware/software requirements, assist users, and maintain office IT systems. This includes onboarding, responding to helpdesk requests, and managing IT vendor relationships.

As a Customer Onboarding Specialist, you will support clients during software integration, manage onboarding projects, and drive customer satisfaction through collaboration and training.

The Customer Success Manager supports customers' goals by optimizing product use, driving adoption, and ensuring positive experiences to achieve retention and growth targets.

The Product Support Leader will manage customer support operations, build and scale a regional support team, and ensure high-quality service and communication with customers. They will address customer escalations, monitor support metrics, and collaborate with internal teams to improve support processes and customer satisfaction.

Manage and mentor a Technical Escalation Engineering team, addressing high priority customer issues, leading technical discussions, and refining product solutions.

As a Customer Success Manager at Klaviyo, you'll ensure customer satisfaction, develop tailored success plans, propose solutions, and provide strategic guidance. You'll communicate effectively with diverse stakeholders, manage relationships, and collaborate across teams to enhance customer engagement and success with our platform.

Collaborate with support, product, and customer success teams to provide technical support, enhance processes, and build client trust.

The Customer Journey Director will strategize, design, and execute customer journey processes, enhance retention and consumption, and collaborate across post-sales functions utilizing data analysis.

Lead mabl's global Customer Success Team, focusing on renewals, upsells, and client relationships while developing strategic plans and educating customers.

Design and develop blended learning content for Customer Service training at Chewy. Collaborate with SMEs, manage projects, and mentor junior team members.