Top Hybrid Customer Success & Experience Jobs in Boston, MA

Lead Dynatrace's global Customer Education, defining AI-driven learning and enablement strategy to accelerate adoption, retention, and growth. Build enterprise adoption programs, oversee Dynatrace University (digital, instructor-led, certifications), embed enablement across customer lifecycle, track KPIs linking education to business outcomes, and develop a high-performing global team while influencing senior stakeholders.

Lead a portfolio of strategic enterprise customers to drive adoption, value realization, renewals and expansion using Nexthink's DEX methodology. Act as trusted advisor, run workshops and executive business reviews, track customer health and value, coordinate cross-functional teams, and maintain accurate CRM data.

Lead the North America Customer Success Desk to develop a digital-first, AI-enabled 1:many customer engagement model. Build and coach CSM teams, drive adoption and retention, design automated workflows, manage escalations, deliver voice-of-customer insights, and coordinate cross-functional processes to meet renewal and expansion targets.

Snyk seeks applicants for their Summer Co-op 2026 program, focusing on developing secure AI software and fostering a supportive, inclusive workplace.

Manage relationships with mid-corporate healthcare, higher education, and non-profit clients, ensuring satisfaction and fostering business growth.

The Senior Alliance Manager will cultivate partnerships with life sciences companies, ensuring value and satisfaction through collaboration and execution of agreements. Responsibilities include developing relationships, leading meetings, tracking milestones, and managing operations for clients.

The role focuses on optimizing customer experience systems, improving processes, analyzing data, and ensuring cross-functional collaboration to enhance customer satisfaction and operational efficiency.

As a Customer Success Associate, you'll drive customer adoption and retention, manage accounts, collaborate internally, and focus on strategic relationships.

As a Specialty Navigator I, you will manage referrals and authorizations for patients, handle inquiries, and provide customer service in a healthcare setting.

Manage relationships with enterprise travel clients, driving retention and growth. Collaborate with sales and operations, ensuring clients maximize Flywire's payment solutions.