Top Hybrid Customer Success & Experience Jobs in Boston, MA

The Advisory Solution Consultant will provide pre-sales support, technical guidance, and enhance relationships with partners, focusing on the ServiceNow platform and solutions.

The Enterprise Solution Consultant leads solution development for Benchling's R&D Cloud, partnering with sales teams and customers to create compelling product solutions in biotech environments.

The Technical Solutions Architect will lead client engagements, design integrations and automations, and align solutions with customer needs and Benchling's roadmap while ensuring technical success at enterprise levels.

As an Engagement Manager II at Braze, you'll manage technical program delivery for AI solutions, lead customer engagements, and drive process improvements while ensuring alignment with customer needs.

The Business Systems Analyst will optimize internal business systems by gathering requirements, designing solutions, and aligning business needs with technology. Responsibilities include documentation, user acceptance testing, and monitoring system enhancements.

As a Senior Learning Partner, you'll assess needs, design programs, and develop learning experiences that inspire employee development and performance improvement.

The Account Manager is responsible for customer success, retention, and growth by managing relationships with dealerships, providing performance analysis, and supporting Account Executives.

As a Customer Success Associate, you will strengthen relationships with customers, drive product adoption, and support retention efforts while ensuring a positive experience across accounts.

The Senior Client Partner Director will lead high-value client relationships, execute long-range account plans, drive transformational growth through partnerships, and manage strategic negotiations.

Drive customer success by managing a portfolio, leading technical workshops, analyzing data trends, and advocating for customers in product decisions.

As a Customer Support Specialist, you will lead technical onboarding, provide Tier 1 support, troubleshoot issues, manage support tickets, and collaborate with teams to enhance customer satisfaction.

The Customer Success Manager builds strong relationships with clients, engages proactively, provides onboarding and training, resolves technical issues, and analyzes customer health metrics to enhance platform usage.