Top Hybrid Customer Success & Experience Jobs in Boston, MA

Lead the customer service organization, ensuring exceptional experiences, driving service excellence, and managing a high-performing team. Responsibilities include setting performance standards and collaborating for continuous improvement.

Business Development Representatives at Mirakl engage in prospect research, support sales efforts, and master AI tools to improve efficiency and strategy.

The Senior IT Service Desk Analyst will resolve technical issues, mentor juniors, support enterprise tools, manage IT processes, and oversee user access management.

The Field Account Manager oversees dealer partnerships, managing account performances, educating dealers, and driving product growth while fostering relationships to prevent churn.

Responsible for leading Customer Success Operations, optimizing digital engagement through automation, and translating strategic goals into actionable plans. Collaborates with cross-functional teams to enhance customer experiences at scale.

The role involves managing a team of Sales Engineers to support technical sales activities, recruiting talent, and ensuring team productivity. The manager will also develop relationships with other departments and coach team members.

The role involves designing and implementing training programs, developing content, assessing training needs, and collaborating with internal teams to ensure effective learning experiences.

The Client Success Operations Associate provides first-line support to hospitality and e-commerce customers, handling tickets, troubleshooting technical issues, and documenting findings. They communicate effectively with clients and escalate issues as needed, while maintaining high-quality responses and participating in training and documentation efforts.

As a Solutions Engineer, you will support the sales team by conducting technical discovery, demos, and POCs, while collaborating with various internal teams to tackle customer issues and gain hands-on engineering experience.

The role involves managing and growing a portfolio of Food and Beverage accounts, advising executives on technology solutions, and collaborating cross-functionally to improve operations and performance.

As a Sales Engineer at mabl, you will guide users through product implementation, resolve technical issues, educate clients, and represent mabl at events, leveraging technical skills and communication to enhance customer experiences.