Top Hybrid Customer Success & Experience Jobs in Boston, MA

Deliver post-sales Snyk implementations for enterprise customers, configuring application security across SDLC, CI/CD, source control, containers, and cloud environments. Manage multiple onboarding projects, lead kickoffs and status reviews, troubleshoot integrations, communicate technical requirements, and collaborate with internal teams to resolve blockers. Guide development and security teams toward sustained developer-first security adoption while contributing to repeatable onboarding playbooks and product feedback.

Manage a high-volume portfolio of Datadog customers by training users, driving product adoption, troubleshooting issues, and supporting retention. Identify, qualify, and execute upsell and cross-sell opportunities, negotiate contract terms, and advise customers on effective solution usage. Collaborate with support, product, finance, and legal teams while advocating for customers and contributing to a positive customer experience.

Manages strategic enterprise customers, builds executive relationships, leads QBRs and onboarding, analyzes adoption and usage data, identifies growth opportunities, and coordinates cross-functional teams to demonstrate Datadog’s business value.

Owns renewals, recurring revenue, retention, and expansion for a US portfolio of Mirakl Connect clients. The Account Manager advises customers on marketplace performance, assortment, pricing, promotions, and growth opportunities; identifies upsell and cross-sell opportunities; manages churn risks; and maintains accurate forecasts and CRM records. The role collaborates with Sales, Product, RevOps, Support, and marketplace teams to resolve issues, improve adoption, execute lifecycle initiatives, and provide customer feedback.

Manage relationships with SMB customers throughout their journey, driving retention, product adoption, satisfaction, renewals, and expansion opportunities. Monitor customer analytics and health metrics, coordinate with Renewals, Support, Sales, and leadership, resolve issues, communicate customer feedback, and develop scalable programs that improve outcomes. Engage customers through Salesforce, Gainsight, calls, and email while identifying advocates and supporting cross-functional initiatives.

Manages a portfolio of B2B technology partners after contract execution, serving as the primary relationship owner. Responsibilities include partner engagement, business reviews, post-launch coordination, issue escalation, royalty reporting, forecasting, account performance management, and cross-functional collaboration. The role also develops scalable client success processes, dashboards, and operating mechanisms while identifying growth opportunities and communicating partner insights to internal teams.

Provide technical support for the SciSure SaaS platform through Zendesk, troubleshoot and investigate product issues, assist with migrations and configurations, escalate complex incidents to engineering, and communicate resolutions to customers. Maintain product documentation, monitor recurring issues and feedback, support Developer Hub users, and advocate for improvements to customer experience and support processes.

Guide law firm clients through onboarding, configuring case management platforms, data migration, testing, training, and ongoing advisory to optimize workflows, automations, and adoption.

Leads and develops an Account Management team responsible for renewals, retention, expansion, and net revenue retention across enterprise life sciences SaaS customers. The role oversees renewal forecasting, risk mitigation, customer negotiations, process optimization, cross-functional alignment, and strategic relationships with scientific, IT, procurement, and executive stakeholders. It also drives adoption of AI, automation, CRM, customer success, and analytics tools.

Partners with enterprise IT leaders to identify, redesign, and implement DEXOps workflows using the Nexthink platform. Facilitates quarterly customer health reviews, maps technical and organizational dependencies, secures executive ownership, tracks workflow impact, and drives adoption. Advises customers on IT operating models, service delivery transformation, automation, and change management while collaborating with Product and Sales and mentoring customer and internal teams.

Onboard Premium and Pro customers onto the TravelPerk platform by configuring accounts, gathering requirements, coordinating rollouts, conducting stakeholder training, supporting integrations, and monitoring post-launch adoption. The role manages client and internal stakeholders, provides best-practice recommendations, resolves implementation issues, and continuously improves onboarding processes.