Top Hybrid Customer Success & Experience Jobs in Boston, MA

Lead and scale the Customer Deployment & Delivery organization to run implementations, integrations, onboarding, adoption, and successful customer launches. Drive measurable outcomes, improve deployment methodologies and KPIs, partner cross-functionally, leverage automation and AI where appropriate, and build a high-performing team and next-generation leaders. Hybrid role (Boston 2-3 days/week).

As a Customer Success Associate, you'll drive customer adoption and retention, manage accounts, collaborate internally, and focus on strategic relationships.

Serve as primary contact for enterprise customers, build executive relationships, drive adoption and expansion, create account plans, monitor health and usage, collaborate cross-functionally, and deliver executive reporting and strategic insights to maximize client value.

The Senior Customer Success Manager will guide strategic enterprise customers through their digital employee experience journey, ensuring growth, adoption, and success in using Nexthink's solutions by providing support, conducting workshops, and facilitating renewals and upsells.

The Customer Experience Associate role involves providing exceptional customer service, managing communications across various channels, and advocating for customers to support business growth.

Manage a portfolio of SMB customers in North America to drive retention, upsell and product adoption. Build relationships with key stakeholders, analyze usage data, deliver business reviews, coordinate internal teams for smooth roll-outs, and prioritize account growth and issue resolution to meet quarterly targets.

The Associate Consultant will join Veeva's Consultant Development Program, focusing on technical consulting and software solutions in the life sciences industry, assisting in project management and customer workshops.

The Field Enablement Manager will design partner enablement frameworks, create certifications, manage training sessions, and collaborate cross-functionally for effective learning programs related to Benchling's AI platform.

As a Senior Associate in Sales Operations at PwC, you will analyze customer-related strategies, mentor others, and utilize PwC methodologies to enhance customer experiences and business growth for retail clients.

The Technical Account Manager will provide strategic technical guidance to customers, drive adoption of Tulip's no-code platform, and ensure operational excellence through customer enablement and collaboration with internal teams.