Top Hybrid Customer Success & Experience Jobs in Boston, MA

Supports SaaS renewals by preparing quotes, order forms, and documentation; maintains renewal trackers and CRM/CPQ data; communicates with customers under AE/CSM guidance; collaborates with sales ops and finance; ensures timely, accurate renewals and escalates issues.

Manage, hire, and develop Customer Success Managers while driving renewals, expansions, customer retention, and revenue growth. Serve as a customer-service role model, regional escalation point, and strategic advisor. Coach teams through contract negotiations and pricing objections, collaborate cross-functionally to resolve complex challenges, and build high-performing teams through talent attraction, retention, and development.

Lead a portfolio of 8–10 strategic enterprise customers to drive adoption, renewals, and expansion. Act as trusted advisor to CIO/CISO-level stakeholders, build multi-year success plans, surface and mitigate long-term risk, coordinate cross-functional teams, and deliver measurable business outcomes through executive engagement, governance, and disciplined account health management.

Serve as the primary technical contact for customers to design scalable observability solutions, perform POCs, troubleshoot complex issues, deliver onsite training, advise on best practices, and relay customer feedback to product engineering to drive platform improvements.

Own day-to-day operations of Klaviyo’s Champions program: recruitment, onboarding, member engagement, cross-functional activation, measurement of ROI, budget support, and elevating program prestige and industry recognition.

The Senior Alliance Manager will cultivate partnerships with life sciences companies, ensuring value and satisfaction through collaboration and execution of agreements. Responsibilities include developing relationships, leading meetings, tracking milestones, and managing operations for clients.

Manages an education-client portfolio, serving as the primary relationship owner and strategic partner. Responsibilities include driving Flywire solution adoption, developing account plans, managing renewals and negotiations, identifying upsell opportunities, overseeing implementations, coordinating internal teams, monitoring risks with data, and presenting to executive stakeholders. The role requires strong commercial, communication, organizational, problem-solving, and project management skills, plus willingness to travel approximately 25%.

Guide law firm clients through onboarding, configuring case management platforms, data migration, testing, training, and ongoing advisory to optimize workflows, automations, and adoption.

Manage a portfolio of ~55 mid-market SaaS customers to drive adoption, value realization, renewals, and upsell. Build executive relationships, execute customer success plans, run business reviews and workshops, track value delivery, escalate risks, and collaborate across Sales, Services, Support, and Product. Maintain CRM records and support digital success programs.

The Director of Customer Experience & Scaled Success at Hi Marley leads customer engagement strategies and adoption journeys, enhancing customer experience and operational efficiency while fostering community and advocacy.