Top Hybrid Customer Success & Experience Jobs in Boston, MA

The Customer Success Manager at Hi Marley manages customer relationships, ensuring value realization through engagement and retention strategies, focusing on adoption and expansion opportunities while collaborating cross-functionally.

The Senior Customer Success Manager will ensure customer satisfaction, build relationships, drive user engagement, and track customer goals. Responsibilities also include collaboration with internal teams and risk mitigation strategies.

The Senior Solution Consultant partners with sales teams to drive new business and account growth while mentoring peers on ServiceNow solutions and technical excellence.

Own and improve post-sales operational processes across onboarding, adoption, support, renewals, and services. Build reporting and dashboards, partner on capacity planning and forecasting, configure CRM and post-sales systems, lead cross-functional initiatives, and drive data-driven workflow improvements.

Guide law firm clients through onboarding, configuring case management platforms, data migration, testing, training, and ongoing advisory to optimize workflows, automations, and adoption.

Own a portfolio of enterprise clients as a trusted advisor, driving adoption, ROI, retention, and expansion. Lead cross-functional teams to deliver outcomes, run executive business reviews, influence product roadmap, and provide strategic guidance on recognition and engagement programs.

Summer full-time paid internship supporting D1 Customer Success Operations: create product EOL strategy and processes, build automations and AI to manage EOL, and collaborate with operations, data science, ML, support, services, and customer success teams.

Manage relationships with medium to large enterprise customers, drive upsell and cross-sell opportunities, and ensure customer satisfaction with the security platform.

Lead and grow Customer Success teams in LATAM: hire and coach managers and CSMs, own account relationships, drive renewals and expansion, manage escalations, maintain forecasts, and build high-performing teams to improve retention and revenue.

The role involves developing partnerships and licensing agreements in the automotive sector, enhancing products through collaborations, and managing partner relationships to drive business objectives.

The Manager, Renewal Accounts leads a team focusing on renewal performance, forecast accuracy, and customer experience, ensuring predictable retention while developing team members.