Top Hybrid Customer Success & Experience Jobs in Boston, MA

The Manager, Customer Success Engineering oversees Customer Success Engineers, driving customer engagement strategies, operational processes, and team development to enhance overall customer success and retention.

The Senior Customer Advocacy Program Manager leads the strategy and execution of customer advocacy programs, enhancing sales and marketing through customer engagement and success stories, while managing daily operations and collaborating with key teams.

The Senior Customer Support Engineer provides advanced technical support, diagnosing complex software issues and mentoring peers while maintaining strong customer relationships and meeting performance targets.

The Commercial Customer Growth Account Executive drives customer cross-sell and upsell for SMB accounts, liaising with teams to maximize value and meet quotas.

As an Associate in Client Community, support clients and experts through the sales lifecycle by matching consultants, managing outreach, and facilitating projects.

The Technical Operations Manager will provide technical support for clients, troubleshoot issues, integrate publishers and DSPs, and collaborate with Product Management.

The Category Specialist will manage vendor relationships, resolve tickets, execute promotions, and collaborate with cross-functional teams to ensure effective category management.

Guide law firm clients through onboarding, configuring case management platforms, data migration, testing, training, and ongoing advisory to optimize workflows, automations, and adoption.

As a Senior CRM Associate, you'll manage marketing campaigns, translate communications into Spanish, analyze performance, and collaborate cross-functionally during peak sports periods.

Lead medical writing activities across drug portfolios, managing timelines and regulatory submissions while collaborating with various teams and enhancing processes.

Lead and grow Customer Success teams in LATAM: hire and coach managers and CSMs, own account relationships, drive renewals and expansion, manage escalations, maintain forecasts, and build high-performing teams to improve retention and revenue.

As a Licensed Service Agent, you'll handle customer service inquiries, resolve issues, process policy changes, and enhance customer experiences.