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Top Hybrid Customer Success & Experience Jobs in Boston, MA
Artificial Intelligence • Cloud • Legal Tech • Software
The Customer Success Manager will develop customer relationships, lead strategic calls, and drive growth through onboarding and renewals while identifying upsell opportunities.
Top Skills:
B2B Saas
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software
Serve as the primary technical contact for customers to design scalable observability solutions, perform POCs, troubleshoot complex issues, deliver onsite training, advise on best practices, and relay customer feedback to product engineering to drive platform improvements.
Top Skills:
Active DirectoryApacheAPIsBarracudaCloud-NativeContainerizationDell EquallogicDevOpsEmcF5 BigipGroovyHp LefthandHyper-VIisJdbcJmxLinuxLogicmonitorMySQLNetappNetscalerObservabilityPerfmonPostgresPowershellPythonRubySmtpSnmpSQLTomcatVMwareWindowsWmiXen Server
Consumer Web • eCommerce • Software
Manage a book of dealership accounts to drive retention, adoption, and growth. Onboard new customers, provide consultative, data-driven guidance, resolve technical/billing issues, and collaborate cross-functionally to improve dealer outcomes and prevent churn.
Top Skills:
CRMGoogle WorkspaceMS OfficeSalesforce
eCommerce • Information Technology • Retail • Software
Own end-to-end onboarding for Catalog Transformer customers from kickoff through launch, delivering training, implementation workshops, and product demos. Act as primary post-sales advisor, coordinate cross-functional teams, remove blockers, document playbooks, leverage AI/automation to improve onboarding efficiency, and support expansion and sales opportunities.
Top Skills:
APIsCatalog TransformerClaudeDustMakeMirakl ConnectMirakl PlatformSalesforce
eCommerce • Information Technology • Retail • Software
Lead and develop an Account Management team responsible for renewals, upsell, and cross-sell. Drive predictable renewal and expansion processes, forecast and mitigate commercial risk, act as escalation for high-risk deals, partner cross-functionally, and build playbooks while hiring and mentoring top talent. Manage own quota in a player/coach capacity.
Top Skills:
ChallengerMeddpicc
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Artificial Intelligence • Cloud • Security • Software • Cybersecurity
Serve as the subject-matter expert for Datadog Synthetics, advising enterprise customers on architecture, data collection, and best practices. Collaborate with Product, Engineering, Sales, and Support to produce reference architectures, implementation guides, training, and POCs. Drive customer adoption at scale, troubleshoot complex production issues, and provide high-quality field feedback to shape product direction. Travel up to 40% and occasionally perform on-site deployments and demonstrations.
Top Skills:
Ci/CdDatadogDatadog SyntheticsGitJSONSdksTerraformYaml
HR Tech • Software
Serve as primary contact for enterprise customers, build executive relationships, drive adoption and expansion, create account plans, monitor health and usage, collaborate cross-functionally, and deliver executive reporting and strategic insights to maximize client value.
Top Skills:
ServicenowWorkday
Cloud • Healthtech • Social Impact • Software • Biotech
The Field Enablement Manager will design partner enablement frameworks, create certifications, manage training sessions, and collaborate cross-functionally for effective learning programs related to Benchling's AI platform.
Top Skills:
AIArticulate Rise 360Elearning Authoring ToolsQuestionmarkSkillable
Artificial Intelligence • Cloud • Insurance • Software • Database • Conversational AI • Generative AI
Manage and grow enterprise insurance/insurtech customers by building relationships, driving adoption and value realization, measuring ROI, mitigating risk, expanding accounts, and collaborating cross-functionally with product and engineering to ensure customer success.
Artificial Intelligence • Cloud • Information Technology • Security • Software • Cybersecurity • Data Privacy
Serve as a trusted technical partner for enterprise customers to drive adoption of Snyk's Application Security platform. Deliver onboarding, remove adoption barriers, coordinate resources, run QBRs using data to show ROI, advocate customer needs internally, and identify expansion opportunities while guiding engineering and security teams through DevSecOps transformations.
Top Skills:
GitJenkinsJIRASnykVs Code
Artificial Intelligence • Fintech • Greentech • Sales • Software • Travel • Hospitality
Manage a portfolio of SMB customers in North America to drive retention, upsell and product adoption. Build relationships with key stakeholders, analyze usage data, deliver business reviews, coordinate internal teams for smooth roll-outs, and prioritize account growth and issue resolution to meet quarterly targets.
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Top hybrid Companies in Boston, MA Hiring Customer Success & Experience Roles
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