Top Hybrid Customer Success & Experience Jobs in Boston, MA

Lead Kensho's AI partnerships agenda and manage a portfolio of strategic financial clients. Drive partner qualification, operational launch, cross-functional coordination, adoption, expansion, and post-sale value realization for APIs and enterprise products.

Own end-to-end onboarding for Catalog Transformer customers from kickoff through launch, delivering training, implementation workshops, and product demos. Act as primary post-sales advisor, coordinate cross-functional teams, remove blockers, document playbooks, leverage AI/automation to improve onboarding efficiency, and support expansion and sales opportunities.

Lead and develop an Account Management team responsible for renewals, upsell, and cross-sell. Drive predictable renewal and expansion processes, forecast and mitigate commercial risk, act as escalation for high-risk deals, partner cross-functionally, and build playbooks while hiring and mentoring top talent. Manage own quota in a player/coach capacity.

Lead and scale the Customer Deployment & Delivery organization to run implementations, integrations, onboarding, adoption, and successful customer launches. Drive measurable outcomes, improve deployment methodologies and KPIs, partner cross-functionally, leverage automation and AI where appropriate, and build a high-performing team and next-generation leaders. Hybrid role (Boston 2-3 days/week).

As a Customer Success Associate, you'll drive customer adoption and retention, manage accounts, collaborate internally, and focus on strategic relationships.

Serve as the primary technical contact for customers to design scalable observability solutions, perform POCs, troubleshoot complex issues, deliver onsite training, advise on best practices, and relay customer feedback to product engineering to drive platform improvements.

Manage a book of dealership accounts to drive retention, adoption, and growth. Onboard new customers, provide consultative, data-driven guidance, resolve technical/billing issues, and collaborate cross-functionally to improve dealer outcomes and prevent churn.

Snyk seeks applicants for their Summer Co-op 2026 program, focusing on developing secure AI software and fostering a supportive, inclusive workplace.

Manage a portfolio of customers to ensure satisfaction and retention, identify expansion and upgrade opportunities, build relationships as a product resource, maintain account data in Salesforce, and collaborate with Sales, Operations, and Marketing to drive growth and resolve customer needs.

The Field Enablement Manager will design partner enablement frameworks, create certifications, manage training sessions, and collaborate cross-functionally for effective learning programs related to Benchling's AI platform.

Manage a portfolio of customers to drive adoption, value realization, retention, and growth for RapidScale solutions. Develop success plans, monitor health and utilization, lead onboarding and renewal readiness, coordinate cross-functional resources, conduct business reviews, and escalate and resolve customer issues while improving processes and promoting positive customer experiences.