Top Hybrid Customer Success & Experience Jobs in Boston, MA

The Senior Solution Consultant collaborates with sales teams to support complex sales cycles, mentor peers, and provide solutions within the ServiceNow platform.

The Sr. Forward Deployed Software Engineer will partner with clients to deliver AI solutions, provide technical expertise, and improve client satisfaction through strong relationships and clear communication.

As a Dealer Success Manager, you partner with auto dealers to enhance their success through strategic sales processes, training, and support aimed at maximizing their use of the Navigator Platform.

As an Associate in Client Community, support clients and experts through the sales lifecycle by matching consultants, managing outreach, and facilitating projects.

As a Senior Manager, Technical Support, you will drive technical leadership initiatives, manage production systems, improve product quality, and mentor team members in a collaborative environment.

The Helpdesk Specialist will provide technical support across all offices, manage IT infrastructure, facilitate tools usage, and improve user satisfaction.

The Vendor Account Manager will own brand sales, develop marketing plans for growth, manage vendor operations, and analyze market insights while building strong vendor relationships.

The Manager, Account Management is responsible for driving growth in Mastercard's issuer portfolio by providing strategic insights, managing contracts, and optimizing customer engagement through solution-based selling and relationship management.

The Director of Account Management leads relationship management and drives sustainable economic solutions for clients, focusing on growth, contract negotiations, and strategic planning.

The Client Value Partner will lead business development in trade and customs, work with large enterprises, and serve as a trusted advisor to improve compliance and operational models, requiring deep industry knowledge and client engagement skills.

Lead the customer service organization, ensuring exceptional experiences, driving service excellence, and managing a high-performing team. Responsibilities include setting performance standards and collaborating for continuous improvement.

As a TechOps Specialist, you will provide IT support, manage hardware lifecycles, coordinate repairs, oversee AV systems, and facilitate onboarding, all while focusing on MacOS troubleshooting and logistics.