Top Hybrid Customer Success & Experience Jobs in Boston, MA

In this role, you will enhance customer engagement by developing relationships, driving product value, managing onboarding, and gathering feedback for improvements.

As a Customer Success Associate, you'll drive customer adoption and retention, manage accounts, collaborate internally, and focus on strategic relationships.

The role focuses on defining and executing partnership strategies for robotics, boosting business development with senior representatives, and translating external opportunities into actionable recommendations internally. It involves maintaining market intelligence and ensuring effective collaboration across various departments.

Lead design, coordination, and execution of 1:many scaled customer programs (group coaching, cohorts, events). Partner cross-functionally to prioritize audiences, measure impact, optimize journeys, build business cases, and drive adoption, retention and expansion using data and AI-enabled workflows.

The Customer Education Program Manager supports Klaviyo Academy’s systems, ensuring smooth operations and effective project execution while coordinating between technical and stakeholder teams.

Provide empathetic customer support via chat, email, phone, and screenshare. Troubleshoot and diagnose issues, escalate bugs to Engineering, document resolutions, improve support docs and processes, and collaborate with Product and teammates.

Guide customers in designing and building scalable systems using MongoDB. Collaborate with sales teams, advise on architecture, and foster customer success while presenting complex technical concepts clearly.

Lead customer experience projects, mentor junior staff, analyze process improvements, and collaborate on omnichannel strategies to enhance customer service quality.

The role involves managing onboarding and enablement for sales teams, enhancing partner engagement, and improving training programs. You will lead content development, assess training needs, and track enablement metrics.

The Senior Customer Advocacy Program Manager leads Imprivata's Customer Reference and Advocacy Program, defining strategy, managing operations, and building advocate relationships to drive marketing and sales impact.

The Billing Coordinator will handle customer inquiries related to billing and payments, resolve issues, update account information, and assist the Finance Operations team.