Top Hybrid Customer Success & Experience Jobs in Boston, MA

Guide law firm clients through onboarding, configuring case management platforms, data migration, testing, training, and ongoing advisory to optimize workflows, automations, and adoption.

The Senior Alliance Manager will cultivate partnerships with life sciences companies, ensuring value and satisfaction through collaboration and execution of agreements. Responsibilities include developing relationships, leading meetings, tracking milestones, and managing operations for clients.

Own strategic customer relationships to ensure successful onboarding, campaign delivery, and retention. Act as product expert and trusted advisor, use data to optimize campaigns, collaborate cross-functionally, and build scalable CS processes to drive expansion and reduce churn.

Lead technical onboarding for customers, manage integrations and troubleshooting, translate business requirements into implementation artifacts, drive product adoption, engage technical and executive stakeholders, and advocate customer needs to influence the product roadmap.

Build and scale Allego's customer education programs and systems. Create self-service resources, learning paths, certifications, videos, webinars, and workshops. Collaborate with Customer Success, Product, Marketing, and Enablement to increase adoption, engagement, and customer value while owning enablement tooling and program execution.

Manage and grow client relationships for integrated media and data services. Onboard and enable customers, drive product adoption and renewals, consult on use cases and integrations, present results to stakeholders, coordinate internal teams to resolve issues, and identify upsell opportunities to achieve customer KPIs.

Manage strategic customer relationships, lead onboarding and implementations, drive platform adoption and training, advocate customer needs across teams, and support renewal and expansion to improve safety, compliance, and contractor performance.

Act as primary customer contact to ensure successful onboarding, adoption, and ongoing health of AutoStore systems. Monitor performance, analyze data to recommend optimizations, run strategic reviews, support technical troubleshooting, drive upsell opportunities, maintain high NPS, and advocate customer needs internally.

Provide technical support and product expertise to customers, specializing in the P3L pricing language and third-party integrations. Troubleshoot and configure customer requests, handle high-volume support cases, deliver training, surface product feedback, and partner with Customer Success to drive adoption and expansion.

Lead strategic TAM engagements for high-value customers by providing cloud cost intelligence, ROI guidance, and optimization recommendations. Onboard and implement for strategic accounts, mentor TAMs, build scalable runbooks/playbooks, create BI dashboards and SQL analyses, run executive reviews, and drive retention and expansion.