Top Hybrid Customer Success & Experience Jobs in Boston, MA

Deliver customized Harvey platform training to attorneys and legal departments, support customer onboarding, expansion, and renewals, and create scalable educational resources. Partner with Sales, Customer Success, Product, and Engineering to understand client goals, gather product feedback, and improve legal AI workflows. The role requires legal practice knowledge, experience building prompts or agents for legal use cases, strong communication, customer orientation, and the ability to quickly master AI software.

Own sponsor relationships end-to-end, translate Folia research into commercially usable deliverables, present client-facing results, partner with research and commercial teams, and drive renewals and account expansion while ensuring scientific credibility across multiple sponsor programs.

Own end-to-end customer onboarding for nRF Cloud, managing implementation projects from kickoff through production rollout. Establish scope, milestones, timelines, and success criteria; align customer stakeholders and technical teams; identify and escalate risks; lead technical workshops and enablement; and improve onboarding processes. The role requires strong project management, technical fluency in firmware and embedded systems, and the ability to create momentum across engineering and executive audiences.

Manage enterprise client relationships throughout the customer lifecycle, driving platform adoption, value realization, renewals, retention, upselling, cross-selling, and referrals. Maintain high-touch communication with key contacts, oversee open projects and cases, negotiate renewal contracts, and achieve revenue retention targets. The role requires software sales experience, SaaS and financial services knowledge, CRM proficiency, strong communication, and the ability to manage multiple priorities.

Manages complex employee benefits client portfolios, leading renewals, compliance, plan analysis, strategic recommendations, and escalated service resolution. Builds long-term client relationships, presents insights to executive stakeholders, coordinates internal and third-party teams, reviews benefits communications, resolves billing and claims issues, and oversees major deliverables. The role also mentors colleagues, supports process improvements, and ensures accurate, timely client service.

The Senior GTM Success Manager owns strategic customer relationships, product adoption, retention, renewals, and account growth. They develop account plans, conduct data-driven business reviews, identify usage and performance risks, recommend solutions, and communicate customer feedback internally. The role requires analyzing customer data, diagnosing business needs, partnering cross-functionally, and serving as a trusted advisor to executive stakeholders in a SaaS environment.

Manage SMB customer relationships for Similarweb’s Market Intelligence solution, driving product adoption, retention, renewals, upsells, and cross-sells. Develop customer strategies using platform data, identify business growth opportunities, source new contacts, and help customers achieve their goals and KPIs. The role combines customer success, account management, and quota-based inside sales responsibilities.

Owns the commercial health and growth of a high-volume B2B technology account portfolio. Responsibilities include renewals, contract negotiation, expansion, pipeline development, churn-risk mitigation, executive business reviews, customer lifecycle management, cross-functional collaboration, and CRM maintenance. The role manages 80+ accounts using structured playbooks, reporting, and prioritization tools to achieve retention, net revenue retention, and quota targets.

Leads end-to-end onboarding and implementation for separately managed account clients and employee enrollments. Coordinates Legal, Compliance, Tax, Treasury, Fund Accounting, Client Service, and external providers; translates agreements into operational processes; manages governance, risks, readiness, reporting, and handoffs. Drives process improvement, workflow optimization, technology enhancements, capacity planning, and operational excellence while delivering a high-quality client experience.

Manage 8–12 enterprise B2B SaaS accounts from late-stage sales through rollout, adoption, expansion, and renewal. Build executive and operational relationships, guide platform usage, coordinate multi-site implementations, track measurable outcomes, identify risks, and support retention and expansion. Partner cross-functionally with Sales, Implementation, Support, Product, Marketing, and Engineering. The role requires translating client safety and operational goals into platform strategies and measurable business value.