Top Hybrid Customer Success & Experience Jobs in Boston, MA

As a Senior Associate in Sales Operations at PwC, you will analyze customer-related strategies, mentor others, and utilize PwC methodologies to enhance customer experiences and business growth for retail clients.

The Technical Account Manager will provide strategic technical guidance to customers, drive adoption of Tulip's no-code platform, and ensure operational excellence through customer enablement and collaboration with internal teams.

The Customer Success Manager at Klaviyo focuses on ensuring customer satisfaction by empowering creators and facilitating their use of first-party data for personalized experiences in ecommerce. Responsibilities include onboarding new hires, collaborating with clients, and attending industry events with up to 10% travel.

The Technical Trainer at Postman will design and deliver customer training, develop materials, collaborate with teams, and stay updated with product features.

Guide law firm clients through onboarding, configuring case management platforms, data migration, testing, training, and ongoing advisory to optimize workflows, automations, and adoption.

The Tier 2 Support Representative will troubleshoot complex customer inquiries, ensuring high-quality support and collaboration with various teams to enhance customer experience.

Own success and long-term value for Tier 1 enterprise commuter benefits clients. Drive adoption, engagement, GRR, and retention through data-driven success plans, QBRs, risk mitigation, cross-functional coordination, and executive stakeholder management. Advocate client needs into product improvements.

Lead and scale a technical support team for a B2B SaaS product, manage daily support operations and SLAs, administer and optimize Zendesk workflows and reporting, act as primary escalation for complex technical issues, analyze support KPIs to drive improvements, and develop internal documentation and knowledge base. Partner with Product and Engineering and implement AI tooling and automation to improve support efficiency.

Serve as a trusted partner to charter operators and brokers by onboarding, training, and supporting users. Deliver product training, provide responsive Zendesk/email/chat/phone support, troubleshoot and escalate issues, participate in product feedback and testing, share on-call duties, and collaborate with internal teams to drive customer adoption and success.

Manage adoption and implementation of NielsenIQ/GfK's gfknewron/Newron platforms for global accounts. Provide market research insights, present performance data to senior client audiences, drive platform activation/engagement, support migrations, identify upsell/cross-sell, and help shape product roadmaps. Coordinate cross-region client services and measure client satisfaction and ROI.