Top Hybrid Customer Success & Experience Jobs in Boston, MA

The Business Relationship Support Manager provides customer support, maintains accounts, evaluates profitability, assists with reports, and resolves issues collaboratively.

The Customer Success Manager will engage proactively with customers, manage accounts, and collaborate internally to enhance product usage and account growth.

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

The Team Lead, Account Management will manage a team of Account Managers, drive profit targets, and ensure performance, while collaborating across teams to optimize client campaigns and strategies.

The Account Manager leads customer success and growth, managing dealer relationships while providing analysis, support, and onboarding. Collaborates with Account Executives to prevent churn and enhance product usage.

The Senior Client Success Manager is responsible for managing strategic client relationships, ensuring value delivery, providing client advocacy, and collaborating with sales for expansion opportunities.

Lead customer experience projects, mentor junior staff, analyze process improvements, and collaborate on omnichannel strategies to enhance customer service quality.

Train dealership clients on Cox Automotive products, ensuring effective adoption and use of technologies, while providing support and fostering relationships.

The Digital Engagement Manager will oversee client relationships, enhance product usage, drive campaign success, and streamline customer engagement processes.

Manage relationships with medium to large enterprise customers, drive upsell and cross-sell opportunities, and ensure customer satisfaction with the security platform.