We’re leading the way in redefining the workwear category. Our mission is to engineer better boots and apparel for our country’s tradesmen and women by working directly with real workers to learn what they actually need to execute their jobs.
The BRUNT team is not only devoted to improving on the old workwear standards, but we’re also creating a community that tradesmen and women can call their own. From our weekly hangouts at the BRUNT Garage, to hosting events across the country, we’re all about getting boots on the ground and building something real with the BRUNT crew.
What You’ll Do:
BRUNT is looking for a Partner Services Representative who is highly customer centric and excited to support BRUNT’s expansion into wholesale. As a Partner Services Representative, you'll play a crucial role in ensuring smooth communication and exceptional support between our Wholesale Account Team, Operations Team, and valued dealer partners. This person should be highly collaborative, processes oriented, and customer-centric.
How You’ll Do It:
Core Responsibilities:
- Act as the first point of contact for BRUNT’s wholesale customers by phone and email within service level agreements (SLAs), demonstrating clear communication skills and passion for exceptional customer service.
- Review and accurately upload all purchase orders (POs) to BRUNT’s ERP system (NetSuite), making appropriate changes related to inventory levels and reporting changes to partners.
- Review, accept, and process Return Merchandise Authorization (RMA) requests via email.
- Use strong communication and customer service skills to educate wholesale partners on BRUNT’s wholesale processes and expectations.
- Collaborate with BRUNT’s internal Wholesale and Operations departments to ensure timely, clear, and accurate external communications.
- Become a product expert in BRUNTs entire product portfolio (footwear, apparel and accessories) and be knowledgeable in inventory levels and replenishment dates for specific styles.
- Become an ordering, RMA, Netsuite, and wholesale partner process and policy expert with the ability to remain flexible and always make customer-centric decisions.
Driving Continuous Improvement:
- Work with management to achieve quarterly CX strategies and support Wholesale related OKRs, such as partner door and assortment expansion.
- Leverage hands-on experience to build and optimize existing processes and documentation around new orders, returns, and inventory tracking in Shopify, Netsuite, Microsoft Office, and Google Suite.
- Track account feedback trends and partner with CX Management to prepare insights for the rest of the organization that can be shared via All Company Meetings and in real-time using SLACK and email.
What You Need to Succeed:
- 2+ years of customer service or account management experience preferred.
- 2+ years of experience with ERP systems, NetSuite preferred.
- Experience working with wholesale and other B2B accounts.
- Strong written and verbal communication skills, with a passion for customer service. Showcase exceptional organizational skills with a strong attention to detail, ensuring meticulous execution of POs.
- Microsoft Office experience, with a focus on Excel.
- Highly analytical thinker and proactive problem solver, excited to build best in class processes.
- Able to commute to the office located in North Reading, Massachusetts 3x a week.
WHY BRUNT?
At BRUNT, people come first. That’s why we support the whole employee.
This is how we do it:
Financial Wellness
- Competitive compensation
- Equity
- 401k and retirement plan assistance
Health & Wellbeing
- Dental and Vision 100% covered by BRUNT
- Comprehensive medical benefits
- Paid parental leave
Professional Development
- Clear and transparent performance management process
- Understanding how you can level up at BRUNT
Culture and Community
- All-Hands meetings twice a year for the entire team to connect
- Flexible and collaborative work environment
- Thursdays social events with co-workers and community members
No matter what experience you have within our industry we encourage you to apply. At BRUNT, we believe that a strong crew is assembled with people from different backgrounds.
We look for individuals who thrive on challenges, will be passionate about our brand, and believe that teamwork is necessary for success. Show us how your experiences have shaped you and how you can contribute to BRUNT. We can’t wait to hear from you!
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