Top Remote Senior Level Customer Success Jobs in Boston, MA

Manage a team of Product Support Engineers, ensuring high customer satisfaction and issue resolution by collaborating with cross-functional teams and optimizing support processes.

Lead and mentor Mid-Market Customer Success Managers, drive customer satisfaction and retention, manage renewals, upsell opportunities, and develop strategic plans for customer success.

The Technical Account Manager (TAM) at MongoDB serves as a primary technical resource for key customers, fostering strong relationships while resolving complex technical challenges and driving positive outcomes with MongoDB’s products.

The Global Head of Support leads the customer support and tech writing teams to enhance user experience, drive customer retention, and oversee a culture of excellence within a global support team.

The role involves coaching new instructors, monitoring engagement and metrics, and supporting live learning initiatives in a virtual environment.

The Technical Account Manager builds customer relationships, drives product adoption, offers GRC expertise, manages accounts, and conducts training while collaborating across teams.

Manage a team to support major veterinary pharmaceutical partnerships, develop strategies, conduct account reviews, and optimize team performance in customer success.

Lead the email deliverability strategy at Apollo, optimizing infrastructure, consulting enterprise clients, and innovating email outreach methodologies.

The Senior Director of Customer Experience Operations will lead and optimize operations, ensuring alignment with organizational goals while enhancing customer journey and processes.

The Enterprise Implementation Manager ensures successful implementation of Altium's solutions, enhancing customer productivity and satisfaction through effective project management and collaboration with internal teams.