Top Remote Senior Level Customer Success & Experience Jobs in Boston, MA

Lead the Account Management team to drive customer retention and expansion, developing strategies for renewals, forecasting, and operational excellence while collaborating with various stakeholders.

As a Senior Website Manager, oversee the governance, optimization, and evolution of Deepgram.com, managing the website backlog, coordinating updates, and enhancing user experience through data-driven strategies and SEO initiatives.

The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.

The Senior Sales Performance Analyst will drive strong sales outcomes through data monitoring, compliance assessment, and business intelligence, partnering with cross-functional teams to improve customer experiences.

As a Strategic Accounts Customer Success Manager, you will drive customer satisfaction for major clients, manage renewals and upsells, and collaborate internally to enhance product usage and improve customer experience.

The Director - Client Services leads a team, enhances client relationships, and implements process improvements while collaborating across departments.

As a Team Lead Onboarding Manager, you'll oversee customer onboarding, mentor specialists, develop processes, and ensure adoption of legal AI solutions.

As People Operations Manager, you will optimize HR systems, enhance employee experience, manage onboarding, and support lifecycle operations in a fast-scaling startup.

The Lead Solutions Architect at Webflow will serve as a technical advisor for enterprise customers, driving long-term strategy and ensuring platform adoption across organizations through strategic consulting and relationship building.

The Medical Science Liaison will educate healthcare providers on Tempus oncology products, support commercial objectives, and maintain KOL relationships.

The Senior Support Operations Analyst will enhance CS infrastructure through technical solutions, manage support tools, and improve operational efficiency with data insights.