Top Remote Senior Level Customer Success & Experience Jobs in Boston, MA

The Senior Sales Enablement Manager delivers and improves onboarding experiences for new sellers, facilitating training sessions, aligning content with sales leaders, and evaluating onboarding effectiveness.

Lead customer adoption strategy and execution using AI-driven analytics and automation. Monitor adoption, GRR, NPS, and health scores; build dashboards, playbooks, and capacity plans. Drive cross-functional alignment, risk mitigation, and executive reporting to improve renewal, retention, and customer value.

The Manager, Technical Account Manager will lead a team to ensure customer adoption and technical success, drive strategy, and oversee complex relationships with enterprise clients.

The Client Service Manager will coordinate client meetings, manage a service team, oversee onboarding, and address client issues while ensuring compliance and risk management.

The Sr. Implementation Consultant will be responsible for implementing student receivable and eCommerce solutions, ensuring client satisfaction through training and support, and contributing to product vision and documentation.

Responsible for onboarding and training users at Strategic Accounts, ensuring high user adoption and retention while generating contract renewals and driving business value through strong customer relationships.

The Manager, Renewal Accounts leads a team focusing on renewal performance, forecast accuracy, and customer experience, ensuring predictable retention while developing team members.

The Senior Customer Success Manager at Arcadia manages a portfolio of enterprise customers, mentoring a team to enhance customer success through strategic implementations and strong relationships.

As a Senior Solutions Engineering Specialist, you will drive sales through technical expertise in C/C++, collaborate with cross-functional teams, and create compelling content for diverse audiences. Engagement with product strategy and providing mentorship are key responsibilities.

The Senior Customer Success Manager will lead enterprise customers in their digital employee experience journey, ensuring adoption of Nexthink's solutions and driving customer success through guidance and collaborative relationships.