Top Remote Senior Level Customer Success & Experience Jobs in Boston, MA

The role involves managing and optimizing cloud infrastructure, implementing best practices for cloud systems, and developing client relationships.

Lead Dynatrace's global Customer Education, defining AI-driven learning and enablement strategy to accelerate adoption, retention, and growth. Build enterprise adoption programs, oversee Dynatrace University (digital, instructor-led, certifications), embed enablement across customer lifecycle, track KPIs linking education to business outcomes, and develop a high-performing global team while influencing senior stakeholders.

Serve as the primary technical contact for customers to design scalable observability solutions, perform POCs, troubleshoot complex issues, deliver onsite training, advise on best practices, and relay customer feedback to product engineering to drive platform improvements.

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

The Sr. Account Manager will manage a portfolio of mid-market law firms, focusing on revenue growth, client retention, and strategic partnerships using deep legal technology expertise.

As a Sr. Account Manager, you will manage and grow a portfolio of Mid-Market law firm accounts, driving revenue growth and ensuring client retention through strategic account management and relationship building with key stakeholders.

As an Account Manager, you'll oversee a portfolio of SaaS customers, focusing on relationship management, renewals, and driving product adoption for business value.

The Director of Global Account Management will lead the Account Management Team, drive revenue retention and expansion, and build executive relationships with global clients.

Deliver technical training as a certified Fortinet Trainer, manage lab environments, and prepare students for certification exams while maintaining up-to-date knowledge of Fortinet solutions.

Lead and manage enterprise trials of Samsara technology by developing tailored trial plans, aligning internal teams, defining success criteria, mitigating risks, creating trial collateral, coordinating cross-functional resources, and communicating milestones to drive trial conversion and long-term adoption.

The Strategic Account Director connects presales strategy with post-sales execution, fosters collaboration, and develops client relationships to drive successful marketing outcomes.