Top Remote Senior Level Customer Success & Experience Jobs in Boston, MA

Lead client retention and growth by developing account strategies, managing operational readiness and go-lives, and serving as a cross-functional liaison. Drive issue resolution, deliver executive materials, train on client systems, lead process improvements, and apply PBM/health plan expertise to optimize client outcomes and operational performance.

Serve as the primary technical contact for customers to design scalable observability solutions, perform POCs, troubleshoot complex issues, deliver onsite training, advise on best practices, and relay customer feedback to product engineering to drive platform improvements.

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

Serve as primary relationship manager for airline clients and vendor couriers in baggage logistics. Oversee day-to-day vendor operations, enforce SLAs, lead QBRs, translate data into insights, handle escalations, and partner with Product and Engineering to implement AI-driven operational improvements.

The Senior Solutions Consultant will drive complex deals, provide technical solutions, mentor peers, and build reusable assets while collaborating with sales and technical teams.

As a Senior Solutions Engineer, you will partner with the sales team to support enterprise customers, deliver presentations, and run proof-of-concept trials while leveraging technical expertise in networking and security.

Manage a portfolio of U.S. public sector accounts to drive adoption, retention, expansion, and satisfaction of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach customers on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and use project management to deliver customer enablement and success initiatives.

Lead pre-sales and implementation services for enterprise customers: sell services value, scope and produce SOWs, forecast services ARR, manage transitions to Customer Success, govern implementations, and build services methodologies and collateral while maintaining executive customer relationships.

Own launch, adoption, and expansion of health system partnerships by building stakeholder relationships, driving demand generation and clinic enablement, analyzing performance metrics, presenting data narratives, and meeting growth/referral targets across assigned accounts.

As a Customer Success Engineer, you'll drive adoption and satisfaction for enterprise customers using Deepgram's voice AI technology, fostering strong relationships and aligning technical solutions with business objectives.