Top Remote Senior Level Customer Success & Experience Jobs in Boston, MA

Lead strategic, post-sale relationships for assigned hospital and health system clients to drive adoption, satisfaction, renewals, expansion, and ROI. Build account plans and client scorecards, run executive partnership reviews, coordinate cross-functional delivery, capture customer voice for Product, and lead commercial negotiations while meeting utilization, NPS, and revenue targets.

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

Lead and build MongoDB's Critical Accounts program and Customer Health Platform. Design frameworks, operating model, playbooks, KPIs, and executive reporting. Hire and manage a lean program team, coordinate cross-functional interventions, drive platform roadmap and AI-driven signals, and ensure insights translate into reduced churn and measurable business outcomes.

Own partner health and growth for Headway27s care partnerships by managing executive relationships, running steering committees, leveraging data to identify growth opportunities, and collaborating cross-functionally with Product, Strategy, and Operations to improve partner experience and deepen health system and clinic relationships.

Leads customer education strategy and self-serve learning experiences to improve customer success and business outcomes. Owns educational content, webinar programs, customer playbooks, and training initiatives. Uses qualitative and quantitative data to identify learning gaps, measure engagement, reduce support needs, improve CSAT, and optimize content. Partners cross-functionally with Customer Success, Marketing, Product, subject matter experts, and customer teams while managing large projects, timelines, deliverables, and operational readiness for new products and features.

Lead the Client Success team focusing on revenue growth and operational efficiency. Develop workflows, mentor team members, and enhance client relationships while ensuring team accountability and performance.

Own end-to-end onboarding and implementation for complex enterprise restaurant and hospitality customers with 500+ locations. Manage 50+ concurrent implementations from contract through rollout and adoption, coordinating milestones, risks, dependencies, stakeholders, and cross-functional teams. Serve as a trusted advisor to executive customers, communicate progress, drive solutions, and improve onboarding scalability through playbooks and process enhancements. Use Salesforce, Asana, and Google Workspace to maintain project-management rigor and operational efficiency.

Lead and coach a team of Account Managers servicing top-tier pharmaceutical and agency clients to ensure satisfaction, renewals, and expansion. Oversee implementation, reporting, QBRs, insights-driven optimization, cross-team collaboration, and escalation management while contributing customer feedback to product and GTM strategy.

Manage end-to-end customer onboarding and implementations, including data feed and integration configuration. Build strategic stakeholder relationships, provide reporting and analytics, drive adoption and measurable outcomes, advocate customer needs internally, optimize processes, and collaborate cross-functionally to manage revenue and strategic initiatives for assigned accounts.

Manages complex enterprise client accounts by building relationships, executing account strategies, optimizing product adoption, resolving issues, supporting sales opportunities, and coordinating implementations across business units. The role partners with sales and internal teams, supports RFI/RFP/RFQ responses, tracks opportunities and projects, presents to stakeholders, uses data for recommendations, and retains and grows existing business. Up to 25% travel may be required.