Top Remote Senior Level Customer Success & Experience Jobs in Boston, MA

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

Serve as the primary technical contact for customers to design scalable observability solutions, perform POCs, troubleshoot complex issues, deliver onsite training, advise on best practices, and relay customer feedback to product engineering to drive platform improvements.

Lead and mentor a team of Technical Success Managers to drive adoption, retention, and expansion of Zscaler's Zero Trust platform. Build executive relationships, resolve technical escalations, monitor KPIs (NPS, renewals, adoption), and collaborate cross-functionally to improve customer outcomes and drive growth.

The role involves managing relationships with public sector clients, ensuring successful deployment and adoption of IoT solutions, and fostering customer success throughout the lifecycle of their investment.

The Director of Account Management at ChowNow leads the post-sale revenue engine, overseeing renewal, retention, and expansion strategies for a large client base. This role involves team leadership, operationalizing year-round engagement tactics, and driving product adoption to enhance the restaurant partners' success and boost revenue growth.

Manage and grow Garner's small-group employer clients (25–250 lives) by retaining and upselling accounts, advising on plan design and cost trends, monitoring client health, building broker relationships, and partnering with finance, product, data, and technology teams to demonstrate ROI and drive Net Revenue Retention and other KPIs.

Lead Americas partner success strategy and team, build executive partner relationships, drive partner activation and commercial readiness, align cross-functional stakeholders, develop partner business plans, and evolve the regional partner model to meet growth goals.

Provide post-implementation Dynamics 365 Business Central functional and technical services, triage and resolve client tickets, design/configure BC solutions and extensions, run onboarding assessments, document knowledgebase articles, support account management and marketing efforts, and monitor emerging Microsoft/Business Central technologies.

The GTM Engineer II will manage strategic customer relationships, drive adoption and revenue growth, and advise executives on GTM strategy while navigating complex organizations.

Manage a portfolio of Superhuman Docs accounts to drive adoption, retention, and expansion. Act as a trusted advisor, run account reviews, build feedback loops to inform product roadmap, design change management and enablement programs, and collaborate cross-functionally to deliver customer value and identify upsell opportunities.