Top Remote Senior Level Customer Success & Experience Jobs in Boston, MA

Manage strategic enterprise customer relationships and guide Fortune 100 organizations through secure software development transformations. Lead customized onboarding, adoption, retention, strategic business reviews, ROI analysis, and expansion initiatives. Partner with Sales, Product, and Support to resolve technical challenges, advocate for customer needs, and influence product roadmaps. Advise engineering and security leaders on application security workflows and help customers achieve measurable value from Snyk’s platform.

Manage a portfolio of existing SaaS customers, driving adoption, value realization, renewals, retention, and expansion. Develop account plans, negotiate renewal proposals, monitor customer health through analytics and telemetry, and identify churn risks and growth opportunities. Collaborate with Legal, Sales Operations, and Renewals teams on contracting, forecasting, and reporting while providing consultative product guidance.

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

Lead and build MongoDB's Critical Accounts program and Customer Health Platform. Design frameworks, operating model, playbooks, KPIs, and executive reporting. Hire and manage a lean program team, coordinate cross-functional interventions, drive platform roadmap and AI-driven signals, and ensure insights translate into reduced churn and measurable business outcomes.

Serve as a strategic advisor to physician and healthcare practice owners on accounting, tax, financial performance, profitability, compensation, cash flow, and operational strategy. Build executive client relationships, mentor internal teams, support growth and scalable advisory processes, and participate in business development and proposals.

Advise customers, prospects, and internal teams on best-practice use of LogicMonitor’s observability platform. Remove technical barriers, provide enablement and training, translate customer needs into product and engineering priorities, develop reusable tools and frameworks, and support sales, customer success, professional services, and product teams. The role requires deep IT infrastructure, cloud, virtualization, networking, databases, APIs, troubleshooting, technical writing, and presentation expertise.

Lead and scale Customer Success for Webflow’s Source AI platform. Manage strategic enterprise accounts, drive renewals and expansion, guide AI agents from pilot to production, define customer outcomes and ROI, and build playbooks, health metrics, enablement, and AI-powered workflows. Hire and coach the growing team while partnering with Sales, Solutions Architects, and Forward Deployed Engineers to improve adoption, retention, and customer value.

Manage strategic enterprise accounts in the fuel and convenience-store industries, guiding onboarding, retention, growth, and expansion. Build account plans, conduct performance reviews, interpret data, create reports and case studies, monitor account health, address churn risks, and identify expansion opportunities. Partner with analytics, product, marketing, and operations teams while maintaining relationships with senior client stakeholders. The role includes up to 20% travel.

Own strategic enterprise B2B SaaS accounts, driving adoption, retention, renewals, expansion, and net revenue retention. Build executive relationships, develop success and account plans, identify upsell opportunities, manage customer health and risks, coordinate cross-functional support, lead account reviews, and deliver training and best practices. The role also mentors team members and requires strategic communication with complex stakeholders.

Own strategic relationships with senior living operators, driving product adoption, measurable ROI, renewals, expansion revenue, and customer satisfaction. Lead executive business reviews, develop account and impact plans, resolve issues proactively, identify growth opportunities, and represent customer needs internally. Mentor customer success professionals while managing a complex book of business. The role requires approximately 30% travel for on-site visits, business reviews, and key client engagements.