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Top Remote Senior Level Customer Success Jobs in Boston, MA

27+ Job Results
5 Hours Ago
Remote
Hybrid
185 Employees
96K-144K Annually
5-7 Years of Experience
185 Employees
96K-144K Annually
5-7 Years of Experience
eCommerce • Healthtech • Kids + Family • Retail • Social Media
Client Partner role at Babylist focusing on generating new business and creating media relationships among baby partners and CPG partners. Responsibilities include understanding and leveraging Babylist's value proposition, building partnerships, and delivering value to partners. Requires 5+ years in a media or advertising sales role with strong business development and storytelling skills.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+37 More
2 Days Ago
Remote
130 Employees
5-7 Years of Experience
130 Employees
5-7 Years of Experience
Artificial Intelligence • Cloud • Computer Vision • Healthtech • Software
The Enterprise Customer Success Manager at Overjet is responsible for ensuring customer success with Overjet's software platform. They will manage enterprise accounts, execute the customer success strategy, improve processes, and upsell software additions. The role requires excellent communication and interpersonal skills, 5+ years of customer success experience, and a bachelor's degree or extensive experience. The position offers competitive compensation, remote working policy, 401k plans, medical/dental/vision coverage, paid parental leave, and more.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+59 More
2 Days Ago
Remote
957 Employees
124K Annually
5-7 Years of Experience
957 Employees
124K Annually
5-7 Years of Experience
Healthtech • Security • Software • Cybersecurity
The Customer Support Team Lead is responsible for overseeing a support team, providing guidance and instruction, monitoring customer satisfaction, troubleshooting issues, and managing team performance. Must have strong leadership and problem-solving skills, excellent communication abilities, and 5+ years of experience in customer-facing technical support.
Top Benefits:
401-K Matching
Company Equity
Company Outings
+50 More
2 Days Ago
Remote
63,000 Employees
130K-140K Annually
5-7 Years of Experience
63,000 Employees
130K-140K Annually
5-7 Years of Experience
Artificial Intelligence • Big Data • Machine Learning • Software • Analytics • Biotech • Pharmaceutical
Responsible for upholding and promoting the Quality Management System to manage quality effectively across the organization. Develop training, support audits, and ensure compliance with regulations. Act as a representative in interactions with Health Authority Inspectors at clinical trial sites. Requires 40-50% overnight travel.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+51 More
2 Days Ago
Remote
86 Employees
7+ Years of Experience
86 Employees
7+ Years of Experience
Cloud • eCommerce • Security • Software • Cybersecurity
Seeking a Director of Onboarding & Enablement with over 8 years of experience in B2B customer-facing roles and SaaS industry. Responsibilities include leading onboarding teams, managing programs, enhancing processes, and ensuring customer success.
Top Benefits:
401-K
401-K Matching
Company Equity
+33 More
4 Days Ago
Remote
12,000 Employees
76K-152K Annually
5-7 Years of Experience
12,000 Employees
76K-152K Annually
5-7 Years of Experience
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Manage relationships with call center vendor operations, ensure optimal service levels and quality, identify friction in customer experiences, onboard/offboard vendors, collaborate with internal teams, and lead in-house workforce.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+55 More
4 Days Ago
Remote
350 Employees
108K-151K Annually
7+ Years of Experience
350 Employees
108K-151K Annually
7+ Years of Experience
Artificial Intelligence • Legal Tech • Professional Services • Software
Seeking a Customer Success Director to join the Contract Automation team, responsible for customer retention, lawyer management, and Contract Automation solution. Must have 8+ years in customer success with experience in the financial services space. Key responsibilities include collaboration, customer onboarding, relationship management, and problem-solving. Ideal candidate has strong communication, growth mindset, presentation skills, and attention to detail.
Top Benefits:
401-K
Commuter Benefits
Company Equity
+39 More
4 Days Ago
Remote
Hybrid
29 Employees
7+ Years of Experience
29 Employees
7+ Years of Experience
Cloud • Greentech • Information Technology • Software • Energy
Join a fast-growing software startup in Boston that focuses on improving energy efficiency in homes. Looking for a Customer Success Manager to ensure customers get value from technology and consulting services. Responsibilities include onboarding, relationship building, training, and advocacy for customer needs. Ideal candidates have experience in customer-oriented roles and strong analytical and problem-solving skills.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+23 More
5 Days Ago
Remote
3,300 Employees
5-7 Years of Experience
3,300 Employees
5-7 Years of Experience
Information Technology • Security • Cybersecurity
As an Implementation Manager for deploying solutions to attain Zero Trust/SASE, responsible for onboarding new customers, delivering timely onboarding, ensuring customers see the full value in Cloudflare's products, providing technical guidance, and collaborating with internal teams.
Top Benefits:
401-K
Child Care Benefits
Commuter Benefits
+45 More
5 Days Ago
Remote
20,000 Employees
5-7 Years of Experience
20,000 Employees
5-7 Years of Experience
Artificial Intelligence • Cloud • HR Tech • Information Technology • Software
Responsible for designing and executing the AMS Customer Engagement program for the AMS President, focusing on building and maintaining trusted relationships with key customers. Includes monitoring customer requests, scheduling briefings, documenting follow-ups, and providing travel support. Aim is to increase customer intimacy and contribute to AMS ServiceNow growth strategy.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+42 More
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