Top Remote Senior Level Customer Success & Experience Jobs in Boston, MA

3 Days AgoSaved
Easy Apply
Remote or Hybrid
2 Locations
Easy Apply
203K-398K Annually
Senior level
203K-398K Annually
Senior level
Big Data • Cloud • Software • Database
Lead and build MongoDB's Critical Accounts program and Customer Health Platform. Design frameworks, operating model, playbooks, KPIs, and executive reporting. Hire and manage a lean program team, coordinate cross-functional interventions, drive platform roadmap and AI-driven signals, and ensure insights translate into reduced churn and measurable business outcomes.
Top Skills: AIAWSGoogle Cloud PlatformAzureMongoDB
6 Days AgoSaved
In-Office or Remote
Boston, MA, USA
92K-164K Annually
Senior level
92K-164K Annually
Senior level
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Lead client retention and growth by developing account strategies, managing operational readiness and go-lives, and serving as a cross-functional liaison. Drive issue resolution, deliver executive materials, train on client systems, lead process improvements, and apply PBM/health plan expertise to optimize client outcomes and operational performance.
Top Skills: MS OfficeMicrosoft ProjectPbm ToolsServicenowSmartsheet
Reposted 6 Days AgoSaved
Easy Apply
Remote or Hybrid
Boston, MA, USA
Easy Apply
136K-190K Annually
Senior level
136K-190K Annually
Senior level
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software
Serve as the primary technical contact for customers to design scalable observability solutions, perform POCs, troubleshoot complex issues, deliver onsite training, advise on best practices, and relay customer feedback to product engineering to drive platform improvements.
Top Skills: Active DirectoryApacheAPIsBarracudaCloud-NativeContainerizationDell EquallogicDevOpsEmcF5 BigipGroovyHp LefthandHyper-VIisJdbcJmxLinuxLogicmonitorMySQLNetappNetscalerObservabilityPerfmonPostgresPowershellPythonRubySmtpSnmpSQLTomcatVMwareWindowsWmiXen Server
Reposted 19 Days AgoSaved
Remote or Hybrid
2 Locations
58K-72K Annually
Senior level
58K-72K Annually
Senior level
Artificial Intelligence • Fintech • Greentech • Sales • Software • Travel • Hospitality
As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.
Top Skills: AmadeusGdsSabre
Reposted 7 Hours AgoSaved
Remote or Hybrid
United States
135K-154K Annually
Senior level
135K-154K Annually
Senior level
Healthtech • Information Technology • Security • Software • Cybersecurity
Manage strategic engagement with large enterprise customers to drive product adoption, value realization, renewals, and expansion. Build executive relationships, create Success Plans, lead business reviews, coordinate cross-functional resources, track adoption and health in Gainsight, and meet an annual ARR quota while leveraging AI-enabled tools.
Top Skills: Ai-Enabled SolutionsGainsight
YesterdaySaved
Remote or Hybrid
United States
177K-187K Annually
Senior level
177K-187K Annually
Senior level
Healthtech • Information Technology • Security • Software • Cybersecurity
Serve as the primary success lead for enterprise healthcare customers, driving adoption, renewals, and expansion across Imprivata solutions. Build executive relationships, deliver value-based reviews, track health and metrics in Gainsight, coordinate cross-functional resources to resolve issues, and communicate customer insights to leadership to ensure ARR targets and long-term value.
Top Skills: Digital Identify Framework (Dif)GainsightImprivata
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Reposted 7 Hours AgoSaved
Remote
USA
240K-260K Annually
Senior level
240K-260K Annually
Senior level
Artificial Intelligence • Machine Learning • Natural Language Processing • Software • Conversational AI
Own end-to-end renewal negotiations for strategic, high-value consumption-based accounts. Forecast usage-driven renewals, build pricing and packaging, defend value with data, identify expansion opportunities, and quarterback cross-functional deal strategy to prevent churn and capture growth.
Top Skills: Ai ToolsCloud ApisSpeech-To-Text (Stt)Text-To-Speech (Tts)
Reposted 7 Hours AgoSaved
Remote or Hybrid
United States
157K-240K Annually
Senior level
157K-240K Annually
Senior level
Artificial Intelligence • Information Technology • Machine Learning • Natural Language Processing • Productivity • Software • Generative AI
Lead and build a Strategic Customer Success team, design high-touch success programs and playbooks, coach CSMs into consultative executive partners, define adoption and retention metrics, synthesize account insights into product feedback, partner cross-functionally, and experiment to create a scalable strategic CS motion for a multi-product AI productivity suite.
Top Skills: AI
Reposted 7 Hours AgoSaved
Easy Apply
Remote or Hybrid
United States
Easy Apply
101K-136K Annually
Senior level
101K-136K Annually
Senior level
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Lead and grow the Resident Consultant team to drive adoption, value realization, and renewals for enterprise Samsara customers. Define strategy, hire and develop consultants, manage executive stakeholder relationships, scale services, and collaborate cross-functionally to deliver measurable business outcomes.
Top Skills: GainsightSamsara Platform
Reposted 7 Hours AgoSaved
Easy Apply
Remote or Hybrid
United States
Easy Apply
101K-136K Annually
Senior level
101K-136K Annually
Senior level
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Manage and scale the Resident Consultant team to drive adoption, value realization, and renewals for enterprise SaaS customers. Define long-term team strategy, hire and develop consultants, engage executive stakeholders, and partner cross-functionally to solve customer challenges and grow accounts. Represent customer success at executive levels and embed Samsara cultural principles.
YesterdaySaved
Easy Apply
Remote or Hybrid
United States
Easy Apply
81K-122K Annually
Senior level
81K-122K Annually
Senior level
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Design, deliver, and scale onboarding and ongoing enablement programs for Customer Success and Renewals. Build multi-modal training (eLearning, virtual workshops, AI-led activities), partner with managers to improve time-to-productivity, iterate using learner feedback and data, and embed Samsara cultural principles across global teams.
Top Skills: AICmsElearningLms
Reposted 7 Hours AgoSaved
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Remote or Hybrid
USA
Easy Apply
105K-125K Annually
Senior level
105K-125K Annually
Senior level
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software • Big Data Analytics • Automation
As an Account Manager, you'll oversee a portfolio of SaaS customers, focusing on relationship management, renewals, and driving product adoption for business value.
Top Skills: GainsightLookerSalesforceTableau
Reposted 7 Hours AgoSaved
Easy Apply
Remote or Hybrid
USA
Easy Apply
Senior level
Senior level
Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
Lead global pre-sales and onboarding strategy, direct senior managers across Pre-Sales and Implementation, partner with Sales to institutionalize GO&S participation, shorten client time-to-value, govern scope and tiers, build data-driven reporting, and serve as executive escalation for high-value deals and complex implementations.
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