Top Remote Senior Level Customer Success Jobs in Boston, MA

The Federal Customer Success Manager at Skillsoft is responsible for managing a portfolio of Federal customers, ensuring retention, satisfaction, and success by guiding them through digital learning solutions. This role involves establishing partnerships, consulting on program implementation, conducting business reviews, and identifying upsell opportunities while collaborating with account teams.

The Senior Customer Success Manager engages with clients to ensure they derive maximum value from the platform. They drive renewals, expand opportunities, and build strong relationships, while using tools to assess customer experience and proactively manage risks throughout the customer lifecycle.

As a Senior Customer Success Manager at Arcadia, you will oversee a portfolio of enterprise customers, ensuring alignment between their business objectives and Arcadia's solutions. You'll lead a team of Customer Success Managers, foster relationships, drive adoption, and leverage expertise in healthcare technology and data analytics to enhance customer satisfaction and achieve strategic goals.

As a Customer Experience Advisor, you will deliver consulting services to Qualtrics clients, guiding them in designing and executing effective Customer Experience Programs. This role involves strategic planning, client engagement, program management, and providing insights to enhance business outcomes across various industries.

The role involves enhancing the Icertis CLM platform, leading teams, and managing client accounts. Responsibilities include driving AI capabilities, integrating systems, ensuring compliance, mentoring junior staff, and fostering collaboration within the team.

The Senior Director of Customer Support at Babylist will lead and scale customer support operations, balancing automation with human interactions to enhance user experiences. The role involves setting a vision, driving strategy, optimizing workflows, and leveraging data to influence decision-making while fostering cross-functional collaboration.

As the Senior Manager of Customer Success in Life Sciences, you will lead and develop a team of Customer Success Managers, focusing on driving Gross Dollar Retention (GDR) and customer satisfaction. Responsibilities include mentoring, account planning, monitoring KPIs, and staying informed on industry trends to enhance customer success initiatives.