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Top Remote Senior Level Customer Success & Experience Jobs in Boston, MA
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software
Serve as the primary technical contact for customers to design scalable observability solutions, perform POCs, troubleshoot complex issues, deliver onsite training, advise on best practices, and relay customer feedback to product engineering to drive platform improvements.
Top Skills:
Active DirectoryApacheAPIsBarracudaCloud-NativeContainerizationDell EquallogicDevOpsEmcF5 BigipGroovyHp LefthandHyper-VIisJdbcJmxLinuxLogicmonitorMySQLNetappNetscalerObservabilityPerfmonPostgresPowershellPythonRubySmtpSnmpSQLTomcatVMwareWindowsWmiXen Server
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Lead Dynatrace's global Customer Education, defining AI-driven learning and enablement strategy to accelerate adoption, retention, and growth. Build enterprise adoption programs, oversee Dynatrace University (digital, instructor-led, certifications), embed enablement across customer lifecycle, track KPIs linking education to business outcomes, and develop a high-performing global team while influencing senior stakeholders.
Top Skills:
AIAnalyticsCloud PlatformsDigital Adoption PlatformsLearning TechnologiesObservabilityProduct Usage Data
Artificial Intelligence • Fintech • Greentech • Sales • Software • Travel • Hospitality
As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.
Top Skills:
AmadeusGdsSabre
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
The role involves managing and optimizing cloud infrastructure, implementing best practices for cloud systems, and developing client relationships.
Top Skills:
AWSAzureBmc HelixCobitGCPIso 27001Itil 4Jira Service ManagementServicenow
Artificial Intelligence • Computer Vision • Machine Learning • Payments • Real Estate • PropTech
Serve as primary relationship manager for airline clients and vendor couriers in baggage logistics. Oversee day-to-day vendor operations, enforce SLAs, lead QBRs, translate data into insights, handle escalations, and partner with Product and Engineering to implement AI-driven operational improvements.
Top Skills:
AIData AnalyticsOperational Tracking Systems
New
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Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Act as an advocate for a portfolio of ServiceNow customers to drive adoption, outcomes, and license usage. Ensure technical health, guide cross-functional teams, apply Success Plays, create use cases, manage projects and escalations, and help customers realize maximum value from their ServiceNow investment.
Top Skills:
AIServicenow
Cloud • Security • Software • Cybersecurity • Automation
Manage a portfolio of U.S. public sector accounts to drive adoption, retention, expansion, and satisfaction of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach customers on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and use project management to deliver customer enablement and success initiatives.
Top Skills:
Ci/CdContinuous DeploymentContinuous IntegrationDevsecopsGitGitlab
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Lead and manage a team of Customer Value Architects to drive customer onboarding, Falcon Flex adoption, value realization, renewals and expansion. Partner with sales and cross-functional teams to deliver ROI analyses, executive business reviews, adoption roadmaps, forecasting, CRM documentation, and minimize churn while hitting quarterly revenue targets.
Top Skills:
CRMFalcon FlexMarketing Software
Healthtech
Manage end-to-end onboarding and implementation for strategic accounts, including data feed and integration configuration. Serve as primary customer contact, drive adoption through reporting and analytics, deliver business reviews, manage revenue and strategic initiatives for a book of business, advocate customer needs to product, and collaborate cross-functionally to optimize processes and scale the Customer Success organization.
Artificial Intelligence • Enterprise Web • Information Technology • Productivity • Sales • Software • Database
The Senior Solutions Consultant will drive complex deals, provide technical solutions, mentor peers, and build reusable assets while collaborating with sales and technical teams.
Top Skills:
CrmsData PipelinesMarketing Automation ToolsRest ApisSales Automation ToolsZapier
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