Top Remote Senior Level Customer Success & Experience Jobs in Boston, MA

Manage strategic enterprise customer relationships and guide Fortune 100 organizations through secure software development transformations. Lead customized onboarding, adoption, retention, strategic business reviews, ROI analysis, and expansion initiatives. Partner with Sales, Product, and Support to resolve technical challenges, advocate for customer needs, and influence product roadmaps. Advise engineering and security leaders on application security workflows and help customers achieve measurable value from Snyk’s platform.

Manage a portfolio of existing SaaS customers, driving adoption, value realization, renewals, retention, and expansion. Develop account plans, negotiate renewal proposals, monitor customer health through analytics and telemetry, and identify churn risks and growth opportunities. Collaborate with Legal, Sales Operations, and Renewals teams on contracting, forecasting, and reporting while providing consultative product guidance.

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

Own strategic relationships with major B2B animal health partners, serving as their primary contact. Develop media plans, manage campaign execution, analyze performance data, lead business reviews, create presentations, onboard and train stakeholders, gather requirements and feedback, and identify growth opportunities. Coordinate internal and external teams, maintain timelines, and recommend improvements that increase partner value and campaign performance.

Own the operational health of strategic merchant integrations through monitoring, troubleshooting, SLA delivery, technical investigations, and root-cause analysis. Design custom integration solutions, lead technical initiatives, support launches and product adoption, influence roadmaps, create operational playbooks, and mentor TAMs. The role progresses toward end-to-end ownership of a strategic account portfolio while partnering with Product, Engineering, Operations, Customer Success, and support teams.

Own end-to-end onboarding and implementation for large enterprise sports and entertainment customers. Manage 50+ concurrent projects across 500+ revenue centers, coordinating timelines, milestones, risks, stakeholders, and cross-functional handoffs through rollout. Serve as a trusted advisor to executive clients, drive scalable process improvements, and ensure successful implementation outcomes using disciplined project management and tools including Salesforce and Google Workspace.

Own end-to-end onboarding and implementation for complex enterprise hotel customers with 500+ locations. Manage 50+ concurrent implementations from contract through activation and adoption, coordinating milestones, risks, communications, and cross-functional delivery. Serve as a trusted advisor to executive stakeholders, drive scalable process improvements, and ensure projects meet customer goals, timelines, and scope using Salesforce, Asana, and Google Workspace.

Manage strategic customer accounts through onboarding, implementation, data feed configuration, stakeholder engagement, reporting, and ongoing success initiatives. Serve as a strategic advisor and escalation point, analyze performance data, advocate for customer needs, improve processes, and coordinate with Sales, Product, Engineering, and Support to drive measurable outcomes.

Provides technical account management for enterprise customers using Samsara’s IoT platform. Builds customer relationships, troubleshoots APIs, hardware, software, and AI technologies, manages significant incidents, aligns solutions with business needs, maintains account records, and serves as a trusted technical advisor. Collaborates with internal teams, supports customer growth, contributes to TAM team development, and provides occasional travel and after-hours coverage.

Leads a 15-person B2B SaaS customer support team, owning coaching, KPIs, SLAs, QA, escalations, operating processes, and customer communications. Uses Salesforce data, AI, and automation to improve efficiency, identify root causes, increase product adoption, and enable proactive customer engagement. Partners with Customer Success, Product, IT, and Operations to resolve roadblocks, manage outages, improve support infrastructure, and surface expansion opportunities.

Manage the post-sale client lifecycle for health insurance customers, including implementation, workflow design, dashboard analysis, ROI measurement, project management, and relationship building. Serve as the primary client contact while coordinating with Sales, Product, Data Science, and Engineering. Ensure clients successfully adopt and maximize the value of predictive analytics solutions through strong communication, documentation, and ongoing engagement.