Top Remote Senior Level Customer Success & Experience Jobs in Boston, MA

Serve as the primary technical contact for customers to design scalable observability solutions, perform POCs, troubleshoot complex issues, deliver onsite training, advise on best practices, and relay customer feedback to product engineering to drive platform improvements.

Lead strategic, post-sale relationships for assigned hospital and health system clients to drive adoption, satisfaction, renewals, expansion, and ROI. Build account plans and client scorecards, run executive partnership reviews, coordinate cross-functional delivery, capture customer voice for Product, and lead commercial negotiations while meeting utilization, NPS, and revenue targets.

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

Lead and build MongoDB's Critical Accounts program and Customer Health Platform. Design frameworks, operating model, playbooks, KPIs, and executive reporting. Hire and manage a lean program team, coordinate cross-functional interventions, drive platform roadmap and AI-driven signals, and ensure insights translate into reduced churn and measurable business outcomes.

Serve as the Benefits subject matter expert for the Customer Experience team, resolving complex escalations, coaching specialists, conducting QA and UAT, collaborating with Product and Engineering, and driving process and product improvements to enhance customer outcomes and first-contact resolution.

Lead enterprise customer implementations of Samsara's IoT platform, managing deployments, launch plans, training, and adoption tracking. Serve as primary customer contact, coordinate cross-functional teams, mentor peers, and ensure customers achieve time-to-value and ongoing product usage across fleets and industrial assets.

Lead enterprise implementations of Samsara's IoT platform, manage deployments, create launch plans, run trainings, drive product adoption, mentor teams, and coordinate cross-functionally to ensure customer success and time-to-value.

The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.

Lead a North America-based Customer Success team to drive adoption, account health, executive relationships, renewals, and measurable outcomes. Coach CSMs and CS Architects, manage staffing and resources, collaborate cross-functionally, support escalations, and improve processes and tools tied to objectives and key results.

Own growth and health of a 50+ campus partner network: expand course adoption, manage renewals, build faculty and administrative relationships, monitor partner health with data, identify growth opportunities, and coordinate with Product and Delivery to ensure smooth implementations.

Lead and manage enterprise trials/POCs, define success criteria, configure the Motive platform, provide training and stakeholder communication, analyze trial data, and drive trial-to-sale conversion while partnering with sales and engineering.

As a Customer Success Engineer, you'll drive adoption and satisfaction for enterprise customers using Deepgram's voice AI technology, fostering strong relationships and aligning technical solutions with business objectives.