Top Remote Senior Level Customer Success & Experience Jobs in Boston, MA

Reposted One Month AgoSaved
Remote or Hybrid
2 Locations
58K-72K Annually
Senior level
58K-72K Annually
Senior level
Artificial Intelligence • Fintech • Greentech • Sales • Software • Travel • Hospitality
As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.
Top Skills: AmadeusGdsSabre
One Month AgoSaved
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Remote or Hybrid
2 Locations
Easy Apply
203K-398K Annually
Senior level
203K-398K Annually
Senior level
Big Data • Cloud • Software • Database
Lead and build MongoDB's Critical Accounts program and Customer Health Platform. Design frameworks, operating model, playbooks, KPIs, and executive reporting. Hire and manage a lean program team, coordinate cross-functional interventions, drive platform roadmap and AI-driven signals, and ensure insights translate into reduced churn and measurable business outcomes.
Top Skills: AIAWSGoogle Cloud PlatformAzureMongoDB
3 Hours AgoSaved
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Remote or Hybrid
United States
Easy Apply
80K-138K Annually
Senior level
80K-138K Annually
Senior level
Artificial Intelligence • Marketing Tech • Software
Own new-client implementations for Movable Ink’s personalization platforms, serving as the project manager and product expert. Responsibilities include developing project plans, coordinating clients and internal teams, designing technical solutions, configuring and QAing campaigns, delivering platform training, troubleshooting issues, and ensuring launches achieve client goals and KPIs. The role requires expertise in mobile messaging, digital marketing, web technologies, data infrastructure, and client or project management.
Top Skills: APIsCloud Data WarehousesData LakesEmail Service ProvidersETLHTMLJavaScriptMmsPush NotificationsSms
YesterdaySaved
Easy Apply
Remote
United States
Easy Apply
110K-188K Annually
Senior level
110K-188K Annually
Senior level
Big Data • Fintech • Mobile • Payments • Financial Services
Manage a portfolio of merchant accounts as the primary post-sale contact, driving renewals, pricing updates, expansions, revenue, GMV growth, product adoption, and relationship health. Analyze merchant performance, recommend optimization programs, and coordinate Analytics, Credit, Technical, Marketing, and Product teams to improve outcomes. Lead strategic client relationships, negotiate commercial contracts, and communicate program impact to internal and external stakeholders.
Top Skills: Business Intelligence (Bi) ToolsSalesforce
2 Days AgoSaved
Easy Apply
Remote or Hybrid
United States
Easy Apply
80K-100K Annually
Senior level
80K-100K Annually
Senior level
AdTech • Artificial Intelligence • Marketing Tech • Software • Analytics
Manage strategic client relationships and serve as the operational lead across assigned accounts. Oversee digital marketing campaign execution, project timelines, cross-functional coordination, performance reporting, client communications, and business reviews. Develop client roadmaps, recommend optimizations, identify growth opportunities, and partner with Sales to drive account expansion. The role requires strong project management, strategic thinking, communication, and stakeholder management skills, with 6+ years of relevant experience and willingness to travel as needed.
Top Skills: Artificial Intelligence (Ai)Digital AdvertisingZeta Marketing Platform (Zmp)
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2 Days AgoSaved
Remote
United States
Senior level
Senior level
Edtech • Fintech • Payments • Social Impact • Financial Services • Big Data Analytics
Leads and scales the implementation team, manages and mentors implementation specialists, optimizes deployment playbooks, oversees implementation risk and quality, handles executive escalations, and partners with Sales, Product, Engineering, and Client Success. Tracks implementation KPIs, resource utilization, backlogs, and CRM data integrity while driving faster customer time-to-value, retention, and account growth.
Top Skills: Google SuiteHubspotExcel
2 Days AgoSaved
Remote or Hybrid
US
66K-80K Annually
Senior level
66K-80K Annually
Senior level
HR Tech • Information Technology • Professional Services • Sales • Software
Provides advanced technical support for SaaS customers, investigating complex issues, troubleshooting integrations and APIs, managing escalations, and delivering consultative guidance. The role partners with Engineering and internal technical teams, supports Premium customers, mentors teammates, improves processes, creates help content, and manages multiple queues while meeting customer and team KPIs.
Top Skills: AsanaAtsHr TechnologyIamPayroll IntegrationsPublic ApisSaaSSlackSsoZendeskZoom
3 Days AgoSaved
Easy Apply
Remote
United States
Easy Apply
Senior level
Senior level
Artificial Intelligence • Fintech • Hardware • Information Technology • Sales • Software • Transportation
Leads a team of 6–9 Strategic Customer Success Managers serving complex enterprise accounts. Owns retention, renewals, upsell and cross-sell targets, account strategy, success planning, forecasting, customer health, executive business reviews, and escalations. Develops customer success playbooks, advocates for client needs internally, builds executive relationships, and partners with Sales, Product, and Marketing to improve outcomes. Also oversees recruiting, career development, team performance, and change management.
Top Skills: Artificial IntelligenceData AnalyticsSaaS
4 Days AgoSaved
Remote or Hybrid
United States
120K-160K Annually
Senior level
120K-160K Annually
Senior level
Artificial Intelligence • Healthtech • Insurance • Machine Learning • Payments
Leads and scales the account management function for enterprise health plan customers. Manages Account Managers, owns team revenue and retention targets, develops account processes and playbooks, and oversees strategic accounts. Builds executive relationships, leads QBRs, manages escalations, identifies expansion opportunities, and partners with Sales, Product, Engineering, and Leadership to improve customer outcomes, retention, and revenue growth.
Top Skills: AICRMSaaS
8 Days AgoSaved
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Remote or Hybrid
United States
Easy Apply
81K-122K Annually
Senior level
81K-122K Annually
Senior level
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Designs and delivers scaled customer education through webinars, cohort-based programs, and digital learning experiences. Creates and adapts training materials, facilitates live sessions, manages logistics, answers platform questions, and analyzes engagement data to improve programming. Collaborates with Customer Success and Product teams to identify knowledge gaps and increase customer adoption of Samsara’s SaaS platform across multiple industries.
Top Skills: Ai ModelsIotLms PlatformsSamsara CommunitySlidoVirtual Classroom PlatformsWebinar Platforms
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