Top Remote Senior Level Customer Success & Experience Jobs in Boston, MA

14 Days AgoSaved
In-Office or Remote
2 Locations
154K-220K Annually
Senior level
154K-220K Annually
Senior level
Artificial Intelligence • Cloud • Healthtech • Software
Lead strategic, post-sale relationships for assigned hospital and health system clients to drive adoption, satisfaction, renewals, expansion, and ROI. Build account plans and client scorecards, run executive partnership reviews, coordinate cross-functional delivery, capture customer voice for Product, and lead commercial negotiations while meeting utilization, NPS, and revenue targets.
Reposted 14 Days AgoSaved
Remote or Hybrid
2 Locations
58K-72K Annually
Senior level
58K-72K Annually
Senior level
Artificial Intelligence • Fintech • Greentech • Sales • Software • Travel • Hospitality
As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.
Top Skills: AmadeusGdsSabre
23 Days AgoSaved
Easy Apply
Remote or Hybrid
2 Locations
Easy Apply
203K-398K Annually
Senior level
203K-398K Annually
Senior level
Big Data • Cloud • Software • Database
Lead and build MongoDB's Critical Accounts program and Customer Health Platform. Design frameworks, operating model, playbooks, KPIs, and executive reporting. Hire and manage a lean program team, coordinate cross-functional interventions, drive platform roadmap and AI-driven signals, and ensure insights translate into reduced churn and measurable business outcomes.
Top Skills: AIAWSGoogle Cloud PlatformAzureMongoDB
Reposted YesterdaySaved
Remote or Hybrid
US
106K-135K Annually
Senior level
106K-135K Annually
Senior level
HR Tech • Information Technology • Professional Services • Sales • Software
Provides expert support for the Benefits product, owns complex customer escalations, and partners with Product and Engineering to resolve issues. Coaches Customer Experience Specialists, conducts quality reviews, supports onboarding and training, maintains knowledge resources, and participates in UAT and bug hunting. Identifies recurring issues and product gaps while driving process improvements, operational excellence, and consistent customer outcomes across Customer Experience, Implementation, and Managed Services teams.
Top Skills: HrisPayrollSaaS
YesterdaySaved
Easy Apply
Remote
USA
Easy Apply
190K-250K Annually
Senior level
190K-250K Annually
Senior level
Big Data • Healthtech • HR Tech • Machine Learning • Software • Telehealth • Big Data Analytics
Own retention and upsell efforts for large employer clients, serving as a strategic partner on health plan design, cost performance, and plan outcomes. Manage broker and client relationships, monitor account health, address risks, resolve strategic issues, and collaborate with account managers and product, data, and technology teams. Develop customized reports and presentations demonstrating client value and ROI while improving net revenue retention and account performance.
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YesterdaySaved
Remote
US
148K-222K Annually
Senior level
148K-222K Annually
Senior level
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Cybersecurity • Data Privacy
Owns the post-sales customer lifecycle for enterprise accounts, including onboarding, adoption, success planning, renewals, escalation management, executive communication, and customer advocacy. The role coordinates cross-functional teams, monitors customer environments and trends, drives product usage and time to value, develops recommendations and RCA documents, and proactively improves customer satisfaction, retention, and growth.
Top Skills: Cloud Data ManagementRubrik Security Cloud
YesterdaySaved
Easy Apply
Remote or Hybrid
United States
Easy Apply
150K-190K Annually
Senior level
150K-190K Annually
Senior level
Legal Tech • Software • Generative AI
Drive adoption, retention, and expansion for Eve’s legal technology platform across enterprise law firm accounts. Lead onboarding, maximize product utilization, demonstrate client ROI, develop case studies and use cases, gather feedback for product improvements, and maintain strong client relationships. Manage a smaller book of business with $10M–$20M in ARR ownership while delivering strategic upsells, cross-sells, and high customer satisfaction. The role requires legal industry expertise, analytical ability, project management, communication skills, and willingness to travel for client visits and industry events.
Top Skills: AILegal TechnologySaaS
Reposted 2 Days AgoSaved
Easy Apply
Remote or Hybrid
USA
Easy Apply
160K-231K Annually
Senior level
160K-231K Annually
Senior level
Food • Software
The Director of Account Management at ChowNow leads the post-sale revenue engine, overseeing renewal, retention, and expansion strategies for a large client base. This role involves team leadership, operationalizing year-round engagement tactics, and driving product adoption to enhance the restaurant partners' success and boost revenue growth.
Top Skills: CatalystChurnzeroGainsightGoogle WorkspaceMS OfficeSalesforce
3 Days AgoSaved
Remote or Hybrid
United States
75K-100K Annually
Senior level
75K-100K Annually
Senior level
Cloud • eCommerce • Information Technology • Professional Services • Software
Manage 30+ enterprise SaaS accounts across implementation, adoption, renewal, and expansion. Lead stakeholder meetings and executive QBRs, maintain customer health data in Salesforce and Planhat, own GRR and NRR outcomes, mitigate risks, and identify upsell opportunities. Collaborate cross-functionally to resolve issues, drive platform adoption, support migrations, communicate AI capabilities, and represent customer needs internally. Travel 5–10% annually.
Top Skills: Ai-Powered Tools And WorkflowsCleo PlatformPlanhatSalesforce
Reposted 3 Days AgoSaved
Remote
US
208K-291K Annually
Senior level
208K-291K Annually
Senior level
Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
Lead Americas partner success strategy and team, build executive partner relationships, drive partner activation and commercial readiness, align cross-functional stakeholders, develop partner business plans, and evolve the regional partner model to meet growth goals.
Top Skills: CoupaCoupa AiEnterprise Saas
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