Top Remote Senior Level Customer Success & Experience Jobs in Boston, MA

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

As a Scaled Customer Success Advisor, you'll support customers via digital channels, ensuring effective experiences and maximizing their use of Rapid7 products while handling inquiries, resolving issues, and driving customer engagement and satisfaction.

The Customer Advocacy Manager will execute a global customer advocacy program, engaging customers, enhancing experiences, and fostering community while collaborating cross-functionally to drive advocacy efforts.

The Solutions Engineer at AcuityMD provides technical expertise during the sales process, collaborates with sales to deliver tailored solutions, and ensures customer success through effective product demonstrations and understanding of client needs.

Lead and develop a team of Technical Support Specialists, driving AI initiatives and supporting operations that connect to business outcomes, while ensuring high customer experience and team performance.

Lead the US CX payroll and benefits team, ensuring compliance, operational excellence, and team performance while partnering with product and engineering teams.

Lead and manage US payroll and benefits teams, ensuring compliance and operational excellence. Design implementation processes and partner with cross-functional teams to enhance service delivery.

As a National Account Executive, you will sell the Investigate fraud investigation tool to financial institutions, build a sales pipeline, and represent SentiLink at industry events.

The Customer Value Architect drives customer onboarding, adoption of Falcon Flex, and ensures value realization while minimizing churn. They partner with sales to address cybersecurity needs, conduct business value analyses, and maintain relationships with key decision-makers in enterprise accounts, requiring up to 40% travel.

The Senior Account Executive will manage the sales pipeline, prospect for new business, leverage existing relationships, and advocate for customers to drive growth in the PEO sector.

As a Go-To-Market Engineer, you'll assess customer accounts, design solutions for growth, and optimize product usage using AI and data analysis to drive revenue. You'll build relationships with clients and implement strategies that leverage the Apollo platform effectively.