Top Remote Senior Level Customer Success & Experience Jobs in Boston, MA

Serve as the primary technical contact for customers to design scalable observability solutions, perform POCs, troubleshoot complex issues, deliver onsite training, advise on best practices, and relay customer feedback to product engineering to drive platform improvements.

The role involves managing and optimizing cloud infrastructure, implementing best practices for cloud systems, and developing client relationships.

Lead Dynatrace's global Customer Education, defining AI-driven learning and enablement strategy to accelerate adoption, retention, and growth. Build enterprise adoption programs, oversee Dynatrace University (digital, instructor-led, certifications), embed enablement across customer lifecycle, track KPIs linking education to business outcomes, and develop a high-performing global team while influencing senior stakeholders.

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.

The role involves leading a Customer Success team, defining strategies for customer engagement, and ensuring customer satisfaction through effective management and coaching.

Lead pre-sales and implementation services for enterprise customers: sell services value, scope and produce SOWs, forecast services ARR, manage transitions to Customer Success, govern implementations, and build services methodologies and collateral while maintaining executive customer relationships.

The Senior Solutions Engineer will lead pre-sales technical calls, assist with onboarding and integration, and provide technical support to customers while managing product feedback.

The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.

As a Customer Success Engineer, you'll drive adoption and satisfaction for enterprise customers using Deepgram's voice AI technology, fostering strong relationships and aligning technical solutions with business objectives.

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.

Serve as primary relationship manager for airline clients and vendor couriers, overseeing day-to-day operations, SLAs, and escalations. Produce QBRs and performance reports, leverage data and AI to improve logistics and ETA accuracy, partner with Product and Engineering on feature requests, and optimize vendor courier networks to drive operational efficiency and customer satisfaction.