Top Remote Senior Level Customer Success Jobs in Boston, MA
Client Partner role at Babylist focusing on generating new business and creating media relationships among baby partners and CPG partners. Responsibilities include understanding and leveraging Babylist's value proposition, building partnerships, and delivering value to partners. Requires 5+ years in a media or advertising sales role with strong business development and storytelling skills.
The Enterprise Customer Success Manager at Overjet is responsible for ensuring customer success with Overjet's software platform. They will manage enterprise accounts, execute the customer success strategy, improve processes, and upsell software additions. The role requires excellent communication and interpersonal skills, 5+ years of customer success experience, and a bachelor's degree or extensive experience. The position offers competitive compensation, remote working policy, 401k plans, medical/dental/vision coverage, paid parental leave, and more.
The Customer Support Team Lead is responsible for overseeing a support team, providing guidance and instruction, monitoring customer satisfaction, troubleshooting issues, and managing team performance. Must have strong leadership and problem-solving skills, excellent communication abilities, and 5+ years of experience in customer-facing technical support.
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Responsible for upholding and promoting the Quality Management System to manage quality effectively across the organization. Develop training, support audits, and ensure compliance with regulations. Act as a representative in interactions with Health Authority Inspectors at clinical trial sites. Requires 40-50% overnight travel.
Seeking a Director of Onboarding & Enablement with over 8 years of experience in B2B customer-facing roles and SaaS industry. Responsibilities include leading onboarding teams, managing programs, enhancing processes, and ensuring customer success.
Manage relationships with call center vendor operations, ensure optimal service levels and quality, identify friction in customer experiences, onboard/offboard vendors, collaborate with internal teams, and lead in-house workforce.
Seeking a Customer Success Director to join the Contract Automation team, responsible for customer retention, lawyer management, and Contract Automation solution. Must have 8+ years in customer success with experience in the financial services space. Key responsibilities include collaboration, customer onboarding, relationship management, and problem-solving. Ideal candidate has strong communication, growth mindset, presentation skills, and attention to detail.
Join a fast-growing software startup in Boston that focuses on improving energy efficiency in homes. Looking for a Customer Success Manager to ensure customers get value from technology and consulting services. Responsibilities include onboarding, relationship building, training, and advocacy for customer needs. Ideal candidates have experience in customer-oriented roles and strong analytical and problem-solving skills.
As an Implementation Manager for deploying solutions to attain Zero Trust/SASE, responsible for onboarding new customers, delivering timely onboarding, ensuring customers see the full value in Cloudflare's products, providing technical guidance, and collaborating with internal teams.
Responsible for designing and executing the AMS Customer Engagement program for the AMS President, focusing on building and maintaining trusted relationships with key customers. Includes monitoring customer requests, scheduling briefings, documenting follow-ups, and providing travel support. Aim is to increase customer intimacy and contribute to AMS ServiceNow growth strategy.
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