Top Remote Senior Level Customer Success & Experience Jobs in Boston, MA

Serves as the senior technical advisor and primary account contact for enterprise Dynatrace customers. Owns success planning, platform adoption, architecture guidance, value realization, executive business reviews, risk and escalation management, support case resolution, and change-window coverage. Coordinates cross-functional teams, advocates for customers internally, supports production upgrades and high-impact events, and drives long-term technical outcomes across complex cloud and observability environments.

Manage strategic enterprise customer relationships and guide Fortune 100 organizations through secure software development transformations. Lead customized onboarding, adoption, retention, strategic business reviews, ROI analysis, and expansion initiatives. Partner with Sales, Product, and Support to resolve technical challenges, advocate for customer needs, and influence product roadmaps. Advise engineering and security leaders on application security workflows and help customers achieve measurable value from Snyk’s platform.

Manage a portfolio of existing SaaS customers, driving adoption, value realization, renewals, retention, and expansion. Develop account plans, negotiate renewal proposals, monitor customer health through analytics and telemetry, and identify churn risks and growth opportunities. Collaborate with Legal, Sales Operations, and Renewals teams on contracting, forecasting, and reporting while providing consultative product guidance.

Lead post-sales relationships for a portfolio of enterprise customers to drive adoption, retention, value realization, and executive alignment. Build success plans, run Executive Value Reviews, monitor health via Gainsight, mitigate risk, coordinate cross-functional resources, and promote customer advocacy and growth opportunities.

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

Develop customized customer training plans, lead virtual and onsite instructor-led training, facilitate webinars and Train-the-Trainer programs, and partner with internal teams on learning assets. Conduct customer discovery, define learning objectives, manage training projects, and improve content using feedback and performance data. The role requires instructional design expertise, strong stakeholder and presentation skills, French fluency, and up to 40% travel.

Leads and develops a post-sales Customer Engineering team serving strategic enterprise customers. Oversees technical discovery, solution design, integrations, automation, validation, handoffs, prioritization, and measurable customer outcomes. Establishes engagement models, capacity planning, quality standards, documentation, and operating cadences. Partners with Product, Engineering, Customer Success, Implementation, Sales, and Solutions Engineering to convert customer needs into reusable solutions, improve adoption, and support retention and expansion.

Lead and develop a team of Technical Account Managers delivering post-sale guidance to cybersecurity partners. Establish standards for deployment, adoption, partner health, retention, and expansion; coach team members; coordinate with Sales, Support, Product, and Marketing; resolve technical and account issues; communicate with technical and executive audiences; and build AI-enabled workflows for account reviews, coaching, prioritization, and customer communication.

Own a mixed portfolio of grocery retailer accounts, managing onboarding, retention, expansion, account health, and long-term partnerships. Deliver data-driven account reviews, interpret performance data, identify churn risks, and tailor high-touch or scaled engagement models by account value. Collaborate with analytics, product, marketing, and operations teams to improve retailer outcomes. The role also requires public speaking, project management, creative problem-solving, and travel of up to 20%.

Manage customer retention, renewals, relationships, and expansion opportunities across an existing account base. Develop territory plans, coordinate with customers and procurement, maintain sales data, identify upsell opportunities, and present solutions aligned with business needs. The role requires strong communication, organization, multitasking, and proficiency with Salesforce, CRM tools, and Microsoft Office.

Leads HiBob’s US Customer Support strategy, organization, operating model, performance, and customer experience. Responsibilities include scaling support delivery, developing leaders, managing service levels and workforce capacity, building premium support for strategic customers, partnering with Customer Success, influencing cross-functional priorities, and driving regional adoption of AI, automation, and global CX capabilities.