Top Remote Senior Level Customer Success & Experience Jobs in Boston, MA

Reposted 4 Days AgoSaved
Remote or Hybrid
Boston, MA, USA
77K-202K Annually
Senior level
77K-202K Annually
Senior level
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
The role involves managing and optimizing cloud infrastructure, implementing best practices for cloud systems, and developing client relationships.
Top Skills: AWSAzureBmc HelixCobitGCPIso 27001Itil 4Jira Service ManagementServicenow
Reposted 5 Days AgoSaved
Remote or Hybrid
Boston, MA, USA
275K-290K Annually
Senior level
275K-290K Annually
Senior level
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Lead Dynatrace's global Customer Education, defining AI-driven learning and enablement strategy to accelerate adoption, retention, and growth. Build enterprise adoption programs, oversee Dynatrace University (digital, instructor-led, certifications), embed enablement across customer lifecycle, track KPIs linking education to business outcomes, and develop a high-performing global team while influencing senior stakeholders.
Top Skills: AIAnalyticsCloud PlatformsDigital Adoption PlatformsLearning TechnologiesObservabilityProduct Usage Data
13 Days AgoSaved
Easy Apply
Remote or Hybrid
Boston, MA, USA
Easy Apply
136K-190K Annually
Senior level
136K-190K Annually
Senior level
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software
Serve as the primary technical contact for customers to design scalable observability solutions, perform POCs, troubleshoot complex issues, deliver onsite training, advise on best practices, and relay customer feedback to product engineering to drive platform improvements.
Top Skills: Active DirectoryApacheAPIsBarracudaCloud-NativeContainerizationDell EquallogicDevOpsEmcF5 BigipGroovyHp LefthandHyper-VIisJdbcJmxLinuxLogicmonitorMySQLNetappNetscalerObservabilityPerfmonPostgresPowershellPythonRubySmtpSnmpSQLTomcatVMwareWindowsWmiXen Server
Reposted 23 Days AgoSaved
Remote or Hybrid
2 Locations
58K-72K Annually
Senior level
58K-72K Annually
Senior level
Artificial Intelligence • Fintech • Greentech • Sales • Software • Travel • Hospitality
As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.
Top Skills: AmadeusGdsSabre
2 Hours AgoSaved
Remote
US
208K-291K Annually
Senior level
208K-291K Annually
Senior level
Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
Lead Americas partner success strategy and team, build executive partner relationships, drive partner activation and commercial readiness, align cross-functional stakeholders, develop partner business plans, and evolve the regional partner model to meet growth goals.
Top Skills: CoupaCoupa AiEnterprise Saas
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12 Hours AgoSaved
Remote or Hybrid
United States
102K-179K Annually
Senior level
102K-179K Annually
Senior level
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Manage a portfolio of customers to drive adoption and business outcomes for ServiceNow products. Ensure technical health and up-to-date product versions, apply Success Plays, create use cases, coordinate cross-team issue resolution, oversee projects, and rapidly resolve escalations to maximize customer value and license usage.
Top Skills: AIServicenow
Reposted 18 Hours AgoSaved
In-Office or Remote
United States
119K-238K Annually
Senior level
119K-238K Annually
Senior level
Artificial Intelligence • Productivity • Software • Automation
The Automation Strategist will guide customers in automating processes, help identify use cases, and promote AI-enabled transformation, focusing on value delivery and relationship building.
Top Skills: AIAutomation
Reposted 18 Hours AgoSaved
Easy Apply
Remote or Hybrid
United States
Easy Apply
100K-152K Annually
Senior level
100K-152K Annually
Senior level
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The role involves managing relationships with public sector clients, ensuring successful deployment and adoption of IoT solutions, and fostering customer success throughout the lifecycle of their investment.
Top Skills: Iot SolutionsSaas Applications
Reposted 18 Hours AgoSaved
Easy Apply
Remote
United States
Easy Apply
130K-170K Annually
Senior level
130K-170K Annually
Senior level
Artificial Intelligence • Fintech • Healthtech • Software
The Senior Director of Client Management will drive client strategy, build relationships with executive partners, and collaborate with internal teams to enhance client engagement and drive partnership success in the healthcare tech industry.
YesterdaySaved
Remote or Hybrid
United States
33K-105K Annually
Senior level
33K-105K Annually
Senior level
Edtech • Social Impact
Serve as primary partner contact managing onboarding, renewals, and growth for higher-ed clients. Drive enrollment and retention goals, report on metrics, remove barriers for learners, design scalable processes, and coordinate cross-functional teams to improve partner satisfaction and outcomes.
Top Skills: Google AppsMS OfficePresentation SuiteSalesforce
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