Top Remote Senior Level Customer Success & Experience Jobs in Boston, MA

The Senior Client Partner Director will lead high-value client relationships, execute long-range account plans, drive transformational growth through partnerships, and manage strategic negotiations.

The Manager, Renewal Accounts leads a team focusing on renewal performance, forecast accuracy, and customer experience, ensuring predictable retention while developing team members.

The Data and Integrations Consultant will support and lead integration projects between customers' CRM and ERP systems and the AcuityMD platform, ensuring data compatibility and providing expert guidance throughout the implementation process.

The Lead Customer Engagement Manager will oversee customer outcomes, driving adoption and retention by guiding life sciences clients in using healthcare data analytics for their business needs.

The Sales Enablement Manager at Dynatrace will design and deliver training programs, facilitate workshops, and work with sales teams to improve skills and efficiency while supporting strategic sales objectives.

This role ensures the success of top customers through relationship building, goal setting, risk mitigation, and customer satisfaction. Collaborates across various teams, develops customer programs, and addresses customer needs effectively.

The Escalation Engineer tackles complex customer issues related to MongoDB, ensuring positive outcomes through technical expertise and collaboration. They provide support during escalated situations, mentor new team members, and drive resolution for mission-critical database systems.

The Senior Associate, L2 Support Engineer will focus on advanced troubleshooting, incident management, and problem resolution for Databolt's data security product while mentoring L1 support engineers.

The Senior Sales Quality Analyst will drive sales quality programs, implement data monitoring systems, and analyze customer interactions to enhance sales effectiveness and compliance.

The Senior Customer Success Quality Analyst will drive quality improvements and compliance in customer interactions, leveraging data analysis and industry best practices to enhance team productivity and customer outcomes.

You will cultivate relationships with large customers, drive product adoption, and provide strategic guidance while managing customer success initiatives.