Top Remote Senior Level Customer Success & Experience Jobs in Boston, MA

Reposted YesterdaySaved
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Remote or Hybrid
Boston, MA, USA
Easy Apply
136K-190K Annually
Senior level
136K-190K Annually
Senior level
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software
Serve as the primary technical contact for customers to design scalable observability solutions, perform POCs, troubleshoot complex issues, deliver onsite training, advise on best practices, and relay customer feedback to product engineering to drive platform improvements.
Top Skills: Active DirectoryApacheAPIsBarracudaCloud-NativeContainerizationDell EquallogicDevOpsEmcF5 BigipGroovyHp LefthandHyper-VIisJdbcJmxLinuxLogicmonitorMySQLNetappNetscalerObservabilityPerfmonPostgresPowershellPythonRubySmtpSnmpSQLTomcatVMwareWindowsWmiXen Server
13 Days AgoSaved
In-Office or Remote
2 Locations
154K-220K Annually
Senior level
154K-220K Annually
Senior level
Artificial Intelligence • Cloud • Healthtech • Software
Lead strategic, post-sale relationships for assigned hospital and health system clients to drive adoption, satisfaction, renewals, expansion, and ROI. Build account plans and client scorecards, run executive partnership reviews, coordinate cross-functional delivery, capture customer voice for Product, and lead commercial negotiations while meeting utilization, NPS, and revenue targets.
Reposted 13 Days AgoSaved
Remote or Hybrid
2 Locations
58K-72K Annually
Senior level
58K-72K Annually
Senior level
Artificial Intelligence • Fintech • Greentech • Sales • Software • Travel • Hospitality
As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.
Top Skills: AmadeusGdsSabre
22 Days AgoSaved
Easy Apply
Remote or Hybrid
2 Locations
Easy Apply
203K-398K Annually
Senior level
203K-398K Annually
Senior level
Big Data • Cloud • Software • Database
Lead and build MongoDB's Critical Accounts program and Customer Health Platform. Design frameworks, operating model, playbooks, KPIs, and executive reporting. Hire and manage a lean program team, coordinate cross-functional interventions, drive platform roadmap and AI-driven signals, and ensure insights translate into reduced churn and measurable business outcomes.
Top Skills: AIAWSGoogle Cloud PlatformAzureMongoDB
Reposted YesterdaySaved
Remote or Hybrid
United States
157K-240K Annually
Senior level
157K-240K Annually
Senior level
Artificial Intelligence • Information Technology • Machine Learning • Natural Language Processing • Productivity • Software • Generative AI
Lead and build a Strategic Customer Success team, design high-touch success programs and playbooks, coach CSMs into consultative executive partners, define adoption and retention metrics, synthesize account insights into product feedback, partner cross-functionally, and experiment to create a scalable strategic CS motion for a multi-product AI productivity suite.
Top Skills: AI
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Reposted YesterdaySaved
Easy Apply
Remote or Hybrid
United States
Easy Apply
150K-190K Annually
Senior level
150K-190K Annually
Senior level
Legal Tech • Software • Generative AI
Manage client success for law firm customers: drive adoption, retention, upsells, onboarding, product utilization, and ROI case studies while feeding client feedback into product roadmap.
Top Skills: AIAnthropicLegal TechOpenaiSaaS
Reposted YesterdaySaved
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Remote or Hybrid
United States
Easy Apply
112K-170K Annually
Senior level
112K-170K Annually
Senior level
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Lead and manage enterprise trials of Samsara technology by developing tailored trial plans, aligning internal teams, defining success criteria, mitigating risks, creating trial collateral, coordinating cross-functional resources, and communicating milestones to drive trial conversion and long-term adoption.
Top Skills: AccordCRMProject Management Tools
Reposted YesterdaySaved
Easy Apply
Remote or Hybrid
USA
Easy Apply
160K-231K Annually
Senior level
160K-231K Annually
Senior level
Food • Software
The Director of Account Management at ChowNow leads the post-sale revenue engine, overseeing renewal, retention, and expansion strategies for a large client base. This role involves team leadership, operationalizing year-round engagement tactics, and driving product adoption to enhance the restaurant partners' success and boost revenue growth.
Top Skills: CatalystChurnzeroGainsightGoogle WorkspaceMS OfficeSalesforce
2 Days AgoSaved
Remote or Hybrid
United States
75K-100K Annually
Senior level
75K-100K Annually
Senior level
Cloud • eCommerce • Information Technology • Professional Services • Software
Manage 30+ enterprise SaaS accounts across implementation, adoption, renewal, and expansion. Lead stakeholder meetings and executive QBRs, maintain customer health data in Salesforce and Planhat, own GRR and NRR outcomes, mitigate risks, and identify upsell opportunities. Collaborate cross-functionally to resolve issues, drive platform adoption, support migrations, communicate AI capabilities, and represent customer needs internally. Travel 5–10% annually.
Top Skills: Ai-Powered Tools And WorkflowsCleo PlatformPlanhatSalesforce
Reposted 2 Days AgoSaved
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Remote
USA
Easy Apply
140K-165K Annually
Senior level
140K-165K Annually
Senior level
Big Data • Healthtech • HR Tech • Machine Learning • Software • Telehealth • Big Data Analytics
Manage and grow Garner's small-group employer clients (25–250 lives) by retaining and upselling accounts, advising on plan design and cost trends, monitoring client health, building broker relationships, and partnering with finance, product, data, and technology teams to demonstrate ROI and drive Net Revenue Retention and other KPIs.
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